Nike Inc

Complaint: ***I am rejecting this response because:
I have not received a reservation nor a 20% discount on any future purchaseI am out money do to this error and I feel my request should be elevated to upper management. Sincerely,*** ***

Hello ***,Thank you for contacting Nike.com though the Revdex.com.We truly thank you for your continued patronage at Nike.comWe value you as a consumer and appreciate you're choosing to shop at Nike.com for your favorite Nike productsI regret that your recent order # ***
for the Air Max Women's shoe style #813150-sz could not be fulfilled and apologize for any inconvenienceThe authorization of funds captured for payment on this order from your PayPal account have been voidedYou should receive an email notification from PayPal regarding the cancellation of payment within 24-hoursPlease know that promo codes are not provided for every cancelled order as and are in most cases are only provided as courtesy offerings for an inconvenience in specific circumstancesDue to the cause of cancellation with this specific order we will honor the request for the 20% off promo code***EXPIRATION DATE: 2016-06-15TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time.Thank you again for contacting NikeSincerely,KellyElite Service Athlete

Complaint: ***
Well, since this is the only option you are giving me I will go ahead and mail the shoes to you, however, it would have been nice to know why the store did not assist even though a staff member told me face to face I can return them within a year if they tear again....Do they just anything to make the sale and then don't stand behind their own words? I think corporate should be concerned that the store managers are not handling the return policy as promised/expected

Complaint: ***I am rejecting this response because: my issue was not resolved and they are saying it is due to the popularity of the itemHowever, I've had this issue before!Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your feedback about the Nike Huarache and the Nike LeBron Zoom Solider. We are sorry to learn that these styles have not worked and did provide the fit you expected due to your foot
condition. Keep in mind, some styles may differ slightly in the fit and may require a different size than usual
Please know Nikes stands behind all products for flaws in material and workmanship. Nike works with authorized retailer to accept products that are deemed to be flawedNike has a solid claims process in place and we are glad to accept and review product that fall within our corporate return guidelines at www.Nikeclaims.com.
Our experienced inspectors thoroughly inspect and evaluate claimed product. To receive credit, product must shoe evidence of a flaw in the material / workmanship and interfere with the overall performance of the shoe. While size and fit issues are not considered as acceptable for inspection per the return guidelines, if you feel your product is indeed flawed in material or workmanship you have the option of returning your product to Nike through our claims process. If approved a Product Voucher is issued in the full retail value of the product. Nike does not issue refunds or product replacements. Alternatively, working with the retailer is the fastest way to receive assistance of a refund/exchange for fit concerns and we empower our authorized retailers to assist consumer with issues such as this.
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, Thank you for contacting Nike through the Revdex.com. Due to your concern and issues involving the Nike Claim/Product Voucher and Nike.com order, a review of the history of contacts with Nike was conducted. In regards to the cancellation of
the Nike.com order and Product Voucher, it was explained to you by supervisors, and Nike’s Claim Manager, that the order placed was cancelled due to a Product Voucher violation in regards to the shipping address. Nike does not ship to businesses that are reshippers or that provide mailing services (see: https://help-en-us.nike.com/app/answer/article/shipping-delivery/a_id/19279/coun...⇄ the Product Voucher used for payment on the order was in violation of the Product Voucher Policy terms and conditions, which resulted in the voucher being voided. Per the policy printed on the back of the Product Voucher and online at https://help-us.nikeinc.com/app/claims/footwear-claim "Product vouchers may be redeemed on Nike.com only and only to an address within the United StatesIn the event that a computer is not accessible, product vouchers may be redeemed through Nike.com at 1-800-806-Product vouchers are nontransferable and are not redeemable for cashProduct vouchers cannot be used to purchase Nike Gift CardsThe Nike.com order total includes the price of product(s), sales tax where applicable, and shipping chargesIf the order total is more than the voucher amount, the remaining balance must be paid for with a credit card, PayPal account, or Nike gift cardUpon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash, except where required by applicable lawWe reserve the right to refuse, cancel, or hold for review vouchers and orders for suspected fraud or for vouchers mistakenly issued in an incorrect denomination or for violations of Nike.com voucher policiesAny product voucher sold or purchased from a third party, including those purchased on an internet auction site is void and has no valueFor further information please visit Nike.com." For the above mentioned reasons we consider the issue closed and no further assistance regarding this matter will be provided Thank you once again for contacting Nike. Sincerely,JeffElite Services AthleteNike.com

Hi ***, Thank you for contacting Nike through the Revdex.com. I sincerely apologize for any negative experience you encountered with your online Nike.com order and customer service you receivedAll contacts to Nike regarding your your order were reviewed for quality
assurance and accuracy Consumer experience is of paramount importance on all of our service levels at Nike, and we take your feedback very seriouslyThe valuable input is used as a basis to improve our customer and business services A Nike Legend All Football (NFL Eagles) replacement shirt style #***-*** sz 2XL was located in inventory and will be shipped Next Day Air and the tracking number is ***You can view the tracking details online at www.ups.com. Thank you again for contacting Nike. Sincerely, Kelly Nike

Complaint: ***I am rejecting this response because:
Dear MsKelly,
I appreciate you getting back to me via the Revdex.com I appreciate the offer but am unable to return the Nike Roshe shoes as Nike still has them I opted to have them recycled by Nike because they were not safe for my son to wear I was told Nike took pictures of the shoes for their inspection, which may still be in your computer systemCould you please review the shoes that way? I also sent the receipt of purchase If that was also scanned into your computer system, you will see that I bought pairs of Nike tennis shoes the same day that I bought the Roshes As referenced in previous emails, I am a loyal Nike snob, having run half and full marathons in Nike running shoes That is why I was shocked when the Nike Roshes fell apart after only months of wear And my son would switch between the Roshes and the other pair of Nikes I bought that day not to mention his Nike Mercurials and indoor Nikes that he wears for soccer Thank you for your time and attention to this matter
Sincerely,*** ***

Hi ***,
Thanks for contacting Nike through the Revdex.com
We thank you for your feedback and regret any inconvenienceYour feedback has been forwarded to the proper departments within NikeIt is through consumer feedback that we are able to improve our business
services
We are showing the promo code provided by Martin was used on order #*** and the item was returned to our warehouseA full refund was processed to the original forms of paymentSince, courtesy promo codes are single use only, they are not regenerated
As a courtesy for the issues you've encountered, I'm glad to provide you with a new 20% promo codePlease keep in mind for future use the terms and conditions: http://help-en-us.nike.com/app/answers/detail/article/promo-code/a_id/3706/kw/pr...⇄ /> ***
Expiration Date: 2016-09-
We do truly thank you for your patronage and while we understand you’ve endured many inconveniences at Nike.com, we hope that we can gain your confidence in our brand and in your future visits at Nike.com
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the help resolving this matter

Hi ***,
Thanks for taking the time to contact Nike through the Revdex.com
We thank you for your sharing feedback concerning the cancellation of your order for the AJ"The Master " and the customer service you receivedConsumer service is of utmost importance and we are truly
very sorry for any inconvenience you experienced when contacting Nike.com about your order cancellation
Please know your comments are indeed appreciated and we are listeningWe use the feedback we receive as a basis to improve and expand our business and customer service on every levelOur team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through consumer feedback like yours we are able to improve the overall consumer experience
In review of the cancelled order ***, the authorization hold was fully reversed 3/and no charges were made toward the form of payment usedNike.com does not charge the payment form(s) until the item(s) have shipped and due to the cancellation of the order no charges were madeIf you have any issues with seeing this "hold" still on your account or any additional questions about the order, please contact Nike.com at 1-800-806-
While I understand you have various specific requests, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue"Although you may not be interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeksAgain, you can use the 20% off promo code toward any future purchase on Nike.comThank you again for contacting NikeWe very much appreciate you choosing Nike.com as your source for Nike product.Sincerely,KellyElite Services Athlete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your reply Nike does not share internal information or processes in which we identify a policy violationWe can inform that all voucher and recipient information attached to a claim is confirmed prior to it being voided As mentioned, Nike reserves the right to suspend or cancel any issued product vouchers that are associated with a violation of our policies (see https://help-us.nikeinc.com/app/claims/footwear-claim/) Sincerely, KellyNike

Hello ***, Thank you for contacting Nike through the Revdex.com. We regret that you're not satisfied with the Nike footwear you've purchased from the Nike factory store. Nike stands behind all product for flaws in material and workmanshipWe have a solid claims policy
in place to assist consumers whose product is deemed to be flawedHowever, in regards to size and fit issues, we rely on the retailer to handle these returns at the store levelAdditionally, any Nike product purchased at a Nike store must be returned to a Nike storeInformation regarding store returns is provided on the sales receipt, and consumers are informed to view www.Nike.com/returnsWe also provide this information online under Nike's Terms and Conditions at www.Nikeclaims.com We recommend contacting the store directly to inquire of return options and assistance with your Nike productBelow is the stores contact information: Katy Mills Circle, Suite Katy, TX PH #281-644- Thank again for contacting Nike Sincerely, KellyNike

Hello ***,
Thank you for contacting Nike through the Revdex.com.
Per our conversation today 11/a Nike Digital Gift Card has been issued for the full refund amount of $for ***. You can expect to receive the card to the email address on file in your order
and contact history
If you have any questions, please contact Nike.com at 1-800-806-and reference #***.
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I didn't do anything.how can u kick somebody out the store for nothing.l told Nike to look at the tapes

Hello ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your feedback and thank you for taking the time to share your comments regarding the new version of the Nike+ Run Club appYour valuable input is used as a basis to improve and develop
our future business servicesSo, thank you again for sharing
While we understand you prefer the older version of the Nike+ Running application, the app is no longer available to download
For all questions and assistance with the new NRC app we are glad to assistPlease contact us at:
App & Device Support:
***
Our support phone number is ***Open daily from a.mto p.mPacific Time
Nike+ Support on *** is:
***
Again, thank you for contacting Nike

Hello ***,
Thank you for your response. Please know we truly thank you for your patronage through the years and value you as a consumer.
Per your request in being contacted directly about your Nike footwear, Jeff, Nike's Claim Manager, contacted you at the phone number provided in your profile. Upon receipt of your return call today 2/11, Jeff attempted to explain Nike's claim inspection process and after speaking with your husband, Jeff disconnected the phone call due to your husbands verbally abusive language
If you would to proceed with Nike's claim inspection process for this specific pair, please visit our website at www.nikeclaims.com to review our return guidelines and submit an online claim. Please note the claim inspection is a backup to the retailer. For faster service we first and foremost recommend working with the original place of purchase
Sincerely,
Kelly
Elite Services Athlete