Nike Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: *** I am rejecting this response because:
It's been about days since I initiated this complaint and I still have not Received my credit for my gifts that I want to return

Hello ***,We are sorry to hear of the issues with the Nike shoes and regret any inconvenienceLike you, we expect the highest quality from our products and I can understand your concern Nike stands behind all products for material and manufacturing flawsNike products are covered to be
free from manufacturing or material flaws for period of two years from the latest date of manufacture on the inner footwear tagYou can view Nike’s claim policy online at www.Nikeclaims.com.Please know Nike is not able to restrict retailers from selling product in their store that is beyond the date of manufactureIt is possible for consumers to purchase older product that has been shelved at the retail storeWhile we are unable to assist with a claim inspection due to the manufacturing date of your shoes of 5/12/14, I’ve provided a 20% promo code for use on a future product at Nike.comPlease know refunds and product replacements can only be provided by the original place of purchase ***EXPIRATION DATE: *** There are some exclusions with the promotional codeFor important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1 Thank you again for contacting Nike. Sincerely, KellyElite Services Athlete

Complaint: ***I am rejecting this response because: the store was the one on international drive in Orlando FloridaI put it in the case information Sincerely,*** ***

Complaint: ***I am rejecting this response because: this response offers no resolution to the root cause of the problemSincerely,*** ***

*** ***
I am rejecting this response because:"Denied claims returned to Nike will be destroyed without compensation." If that happens I will be out of replacement and the shoes that I paid forSo it is OK for me to pay for the shipping for your defective product to you but you are not willing to return it?
Sincerely,
*** ***

Hello ***, Thank you for contacting Nike through the Revdex.comNike attempted to reimburse you for the allegedly stolen product, however, the offer was refusedPer your additional complaints, they are a matter of civil court. Nike considers this matter closedSincerely,
KellyNike

Complaint: ***I am rejecting this response because: my issue has not been resolved and a 15% coupon will not suffice!Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com regarding the SF AFLaunch
We appreciate your feedback as it is through consumer comments that we are able to improve our business service on every levelAt Nike, we are always evaluating our launch processes
and actively working to evolve our capabilities to improve the launch experience in all facets both online and at Nike retail storesFor that reason, we take all consumer comments regarding their experience seriously and use the valuable input to gauge/monitor and improve upon our business services for future launch releasesYour important feedback was indeed forwarded to the proper departments within Nike
A $Nike Gift Card was sent to your email address on file as courtesy for use on Nike.com or at our Nike retail storesYou can expect to receive it within hoursIf you have not received your Nike Gift Card within that timeframe, we recommend checking your email SPAM/junk filter for the gift cardIt's possible that it will be captured in the filter
You can reach us at between the hours of AM and PM Pacific Time, seven days a week, if you have any questions regarding your Nike gift cardBe sure to continue to follow us @nikestore for all the latest launch releases and Nike news
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret the issues you've experienced with the return/exchange option through Nike.com and apologize for any inconveniences this has causedPlease know we value you as a loyal consumer and truly
thank you for your continued patronage
A full refund was processed to the original form of payment due to the cancellation of the orderWhile we are unable to reissue the one-time use % off coupon used on the original order a 10% promo code was providedPlease know we value you as a loyal consumer and truly thank you for your continued patronage
In addition, to the 10% promo code, I'm sending a courtesy $Nike Gift cardThe Nike Gift card can be used online at nike.com or a Nike retail storeYour gift card will be shipped via FedEx Next Day Air
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thanks for contacting Nike through the Revdex.com
We appreciate your feedback regarding Nike’s Return Guidelines and thank you for taking the time to share your concern. We highly value the comments we receive from our consumers
We regret the issues
you’re experiencing with your shoes and regret the inconvenience. In reviewing the details of your concern, it appears there may be a misunderstanding regarding the year date of manufacture of Nike’s Terms and Conditions.
To clarify, Nike does not offer a guarantee or warranty on footwear rather, products can be sent for inspection if the date of manufacture is within the year timeframe. Additionally, due to the manufacturing and distribution of product from our factories to retail stores, Nike is unable to monitor independently owned retail store sale practices
As a one-time courtesy, we can offer a claim exception review without a receipt on the pair with the manufacture date 6/25/and was received as a recent gift. A claim review by inspectors will be processed and the footwear inspected in alignment with Nike’s Return Guidelines (see www.Nikeclaims.com)Keep in mind that due to the receipt not being provided as proof of a recent purchase (within last months) if claim is approved a Product Voucher will be issued in the last sale price. If a receipt can be provided, the full MSRP will be provided. Product Vouchers can only be used at Nike.com
If you wish to proceed with the claim review, please contact Nike Corporate at 1-800-344-and reference #*** for assistance
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Complaint: ***
I am rejecting this response because my year old son does not have to incur additional cost for Nike to assess it's manufacturing flawsThis product is flawed and Nike should honor the warranty without requiring a child to sink in any additional moneyUnacceptable corporate expectation
Sincerely,
*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret the inconvenience this has caused and indeed recognize providing a positive consumer experience is of utmost importance at every level
Due to our required process for the handling of issues
at retail store locations, I’ve provided your recent feedback directly to the store’s management team for assistance regarding this matterPer the management team they have been in direct contact with you and are working on an immediate resolutionTherefore, please follow up with the store's management team as they are taking the required steps to resolve the issue
Sincerely,
Kelly
Nike

Hello ***,
Thank you for contacting us through the Revdex.com
We appreciate you took the time to share your feedback regarding our return processAt Nike, we always welcome constructive comments concerning our products and servicesWere sorry to hear of the issues your husband is
experiencing with the Nike Air Veer shoes and regret any inconvenience this has caused
Nike has made arrangements with our authorized retail accounts to accept returns with material or workmanship flawsWhen this is not possible, our return process is set up as a back up to the retailer
Please know that Nike's in-season merchandise is sent to our distribution centers from our factories and then directly to our authorized retailersNike has no control over how long retailers hold on to their inventory before selling and therefore, it is possible for consumers to purchase older product that has been shelved at the retail store
Nike's return guidelines will not accept products beyond years from the date of manufactureYou may want to check back the original place of purchase for assistance, however, they typically have a day return policyFor complete information on our return guidelines, please visit Nikeclaims.com
While I'm sorry I cannot honor your request for an inspection, I’m providing a % promo code for use on a future order at Nike.comBelow is the information for the promo code and the Terms and Conditions for use:
***EXPIRATION DATE: 2016-04-30TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time
If you have any questions about the Promo Code, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week.Thank you again for contacting Nike
Sincerely,
KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate Nike recognizing the numerous errors and working to find the product I desired and was promised.Sincerely, *** ***

Hi ***,
Thank you for your replyWe are sorry to hear that our return process does not meet your expectationsAs mentioned, your feedback regarding Nike's warranty and return process for the Nike+ Sportwatch GPS is appreciated
If you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelines
Again, in general, Nike+ Sportwatch GPS claims are issued a replacement however; because the product is no longer available for replacement a Product Voucher was issued in the full MSRP of $Product Vouchers are not transferable and are not redeemable for cashThis information is printed on the back portion of the Product Voucher
If we can be of any assistance with the usage of your product voucher at Nike.com or you have questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST
Sincerely,
Kelly
Nike

Hello ***,Thank you for contacting Nike through the Revdex.comWe apologize your order #*** was not received as intendedAs fan and consumer of Nike products for many years we’re very sorry for the inconvenience this has causedPlease accept our sincere apologies for this
issueIt is through the valuable input of our consumers that we are able to improve our business services and I have indeed forwarded your feedback to the proper departments within NikeWe believe the consumer experience is of superior importance and your valuable input will help to ensure the quality service we strive to maintain is provided.A reship order was placed (***) and according to the tracking details the package was delivered today 12/11/If you need any further assistance, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week and reference #***
Again, thank you for contacting NikeKellyElite Service Athlete

I have not received the pre-paid label Please send the prepaid label that you indicate you would send
My address is as follows: *** ***, *** *** Dr, *** *** Missouri ***

Hello ***,Thank you for contacting Nike through the Revdex.com.We apologize for any inconvenience regarding your Nike.com order and return. A review of the order/return was completed and a full refund ($106.94) was issued to the original form of payment. We
do recommend consumers record the return UPS tracking number if using an inbox return label as the racking information allows us to confirm the delivery to our warehouse. Please know credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For additional questions regarding your refund, please contact Nike.com Customer Service at 1-800-806-6453.Thank you again for contacting Nike. We hope that you will visit us again in the future.Sincerely,KellyNike

Hi ***,
Thank you for contacting us regarding your product claimAfter review of the product you sent in, I concur that the our inspectors initial decision was correctI understand you may have expected more from your product, however, this is not something we cover under our claims process as it is not a flaw with the product or outsole itself, but rather due to use
That being said, we value you as a consumer and would like to provide a one time courtesy to youI have applied the credit of $to your order *** and refunded your original method of paymentPlease allow 3-business days for the credit to appear on your account
Please let me know if you have any further questions or concernsThank you and have a great day!