Nike Inc

Hello ***,Thank you for contacting Nike through the Revdex.com.We regret that you are not satisfied with the inspector’s decision of your claim, # ***. Please know your feedback regarding the claim denial is greatly appreciatedNike stands behind all products for
material and manufacturing flawsDue to your concern of the denied claim, the inspector notes along with a few photos of the shoes were reviewedAs a one-time courtesy we are offering a second claim review of the footwear at Nike World HeadquartersAn in hand inspection allows us to examine all areas to determine if a material or manufacturing flaw is presentHowever, please know this does not alter the denied claim findings or result, or serve as guarantee of compensationIf a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product.If you would like to proceed with the claim review, please use the attached pre-paid label for the use of shipping your shoes directly to NikeOnce the shoes are received to my desk, please allow 1-business days for the inspection process to complete.Again, thank you for contacting Nike.Sincerely, Kelly Nike

Hello ***,Thank you for contacting Nike through the Revdex.com.First, thank for visiting Nike.com and purchasing the Jordan AJ Flight Member JacketWe value your patronage and appreciate your giving us opportunity to serve you.We've reviewed the 12/4/contact details to Nike.com
regarding your jacketPlease know your concern about the 'Care Instruction' details is completely understandableWe have indeed taken the measure to correct and update the care information on our siteThe details were forwarded the team who manages the website content for Nike.com.Please know that if you are not completely satisfied with your purchase, you can return the product to Nike.com for a full refundHere is a link to the specific the Nike.com Holiday return guidelines : http://help-en-us.nike.com/app/answers/detail/article/holiday-shipping/a_id/Shou...⇄ you wish to return the jacket, we are glad to assist with a prepaid shipping labelYou can contact us at Nike.com 1-800-806-and reference #***
Again, we sincerely apologize for any inconvenience this has caused and appreciate your bringing this to our prompt attentionSincerely,KellyElite Service Athlete $privacy

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret the issues with you've experienced with the store order and customer service providedYour feedback is truly appreciatedIt is through the valuable input we receive that we are able to improve
our business processes at every level both at retail and onlineYour comments have been forwarded to the proper departments for feedback purposes
In review of the order and contact history with Nike.com, a refund was issued 1/for $and a courtesy $Nike Gift Card provided due to the inconvenienceCredit card refunds are sent immediately to your credit card company and generally post within 3-business daysHowever this is dependent upon your bank's internal billing policies and can take 1-billing cycles
Please contact Nike directly if you have any questions or concerns of your refund or Nike Gift cardYou can reply to the email sent to you regarding the refund for immediate assistance or call Nike.com at 1-800-806-and reference #***
Thank you again for contacting Nike
Sincerely,KellyNike $privacy

Hello ***,
Thank you for contacting Nike through the Revdex.com. We are sorry to hear you are not satisfied with the inspector’s decision regarding the Nike Roshe Run (***). Please know we value your feedback regarding the claims process and our Terms and
Conditions and will indeed share your comments with the proper department within Nike.
After reviewing your recent communication I am offering to have your Nike product returned for a one-time courtesy claim review. Once the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product. Attached is a free return label for your use to ship your footwear. If you have any issues with opening the attachment or it is not present in the message, please contact Nike Corporate at 1-800-340-7am to 4pm PST, M-F and reference # ***Thank you again for contacting Nike. I look forward to assisting youSincerely,
KellyElite Service Athlete

Hello ***,
Thank you for contacting Nike through the Revdex.com
We always welcome feedback from consumers and appreciate that you took the time to contact us regarding your denied claim #***
Our experienced inspectors carefully evaluate each product for
manufacturing or material flawsDue to your concern of the denied claim, the photos along with the inspection notes were reviewed
The photos of the shoes indeed confirm the excessive outsole wearThis specific issue is not considered a material or manufacturing flaw, per our return guidelinesPlease know the claims process looks for a variety of manufacturing/workmanship flaws that caused the shoe to become flawedThe issue of "inside friction" is in general related, to a continual rubbing/up and down motion, which can cause material to breakdown; this is considered wear and tearIf you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelinesShipping is the responsibility of the consumer
While we are unable to provide credit, as a courtesy I’m providing a 15% off promo code toward a future order at Nike.com in your region: http://www.nike.com/ca/en_gb/Below are the Terms and Conditions and the Promo Code details
PromoCode Send:
***
7/21/
If you have any questions regarding the usage of the code on our site, please contact Nike.com at 1-800-806-
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret that your order was not received as expected and offer our sincere apologies for the inconvenience. We take your feedback regarding this issue very seriously and with great
consideration. The valuable input is used as a basis to improve our business services
After review of the order and tracking, and although the details show a label “created” status only, a delivery is still possible. Please know in general, Nike offers to provide a product replacement if the product is available and in stock. However, due to the popularity of the Air Jordan style #305381-305, no inventory is available and therefore a full refund issued.
As a courtesy a $Nike Gift card was issued and sent to your email address on file. Nike Gift cards can be expected to be received within hours. If you do not receive the gift card, please contact Nike.com at 1-800-806-and reference #*** Nike Gift cards can be redeemed online at and at a Nike store location. If you need any assistance with the gift card usage, contact Nike.com for assistance or visit our website
Thank you again for contacting Nike
Sincerely,
KellyNike

Dear ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your comments regarding our decision of the denied claim #***. A review of the contacts with Nike, the claim and inspection notes has been completed.
The product received was
manufactured in 6/08/and as you are aware from the letter received, beyond the two year date of manufacturingProduct manufactured more than two years ago are not eligible for an inspection;(http://help-us.nikeinc.com/app/claims/return-guidelines/ )
Due to the age of your footwear and the manufacturing materials involved with flex agents, polyurethane's, and footwear grade adhesives etcmaterial over time can deteriorateThis coupled with dry, hot conditions and where product is stored can also contribute to the issue you’ve experienced.
While we are unable to provide assistance with a claim inspection, I’m offering a courtesy $Nike Gift card. The Nike Gift card can be sent to your email address on file or physical address and can be redeemed online at Nike.com or at a Nike retail store. Please let me know your preference for delivery and I will get the gift card issued
Thank you again for contacting Nike

Hello ***,Thank you for respondingI apologize for not responding sooner but the Revdex.com notice was filtered to my junk mail. From your response, I gathered that I am still permitted to return only the shirts that have not been worn or used. In that case, I have a total of shirts that are still brand new that I would like to return for a refund. Please provide me with a case or reference# to speed up this return process. Thank you,***

Hi ***,Your backpack was received to Nike WHQ The inspection is complete and as a courtesy, we will be approving your return.You will receive a Nike Gift Card in the amount of the suggested retail value of your bag ($80.00)The gift card is being sent to you via email (***@hotmail.com)Once you receive the gift card, you will be able to redeem it online at http://www.Nike.com and also at our Nike retail stores.If you have not received your Nike Gift Card via email after hours, we recommend checking your email SPAM/junk filter for the gift cardIt's possible that it will be captured in the filter.If you have any further questions, please feel free to reply to this email.Sincerely,KellyNike

Hello ***,
Thank you for your reply. I truly understand your concern and disappointment in the cancellation of your order
It is standard to receive a confirmation email when an order is placed on our site and at the request of the consumer a manual resend of the confirmation email can be sent. We regret if at any time it was communicated by an agent that your order was processing and will ship as the order had cancelled.
I sincerely apologize if the option to purchase the Air Jordan "French Blue" and 20% promo code is not the compensation you were seekingWe appreciate your input and will be sure to take your comments into consideration for future improvementsThe updates for the early access release will be provided within the next few weeks in the event you are interestedAgain, we are terribly sorry for the inconvenience and hope to regain your confidence as a brand that represents quality
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***, Thank you for contacting Nike through the Revdex.com. We regret the issues with your Nike.com orderIn review of the order details, a refund was processedA credit of $was issued on 9/5/to the original form of payment used on the order. Credit card
refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453. Thank you again for contacting Nike Kelly Nike

Hello ***,
I want to thank you for contacting the Revdex.com regarding your recent denied, claim, ***I understand that you are disappointed with our decision and appreciate you sharing your feelings
Nike’s claims process covers products that contain
manufacturing or material flaws and were manufactured in the last two yearsPer the Terms & Conditions of our return guidelines, it states, "Any footwear returns that arrive more than years after the manufacturing date will be returned without inspection." Nike is not able to restrict retailers from selling product in their store that is beyond the date of manufactureIt is possible for consumers to purchase older product that has been shelved at the retail store
In general, we can offer a one-time courtesy exception if the item is purchased within the last months (with receipt) and if approved issue credit for the last sale price of the itemIf a receipt is available credit can be issued for the amount printed on the receiptSince your product is beyond the months of purchase, we can offer the last sale price value if approvedPlease note the suggested retail price of the item style #***, Son of Force TDV is $The last sale price is $If you would like to proceed with this offer for assistance, please use the attached prepaid label for sending your product to Nike World HeadquartersJust print and tape the free shipping label securely to your readied box and drop off at a UPS service centerOnce received and reviewed, I will be in touch
Thank you for contacting Nike
Sincerely,
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:I did not agree to anything, if my item cannot be replacedI was told the item had a warranty which should include me getting my money refunded for a defective itemI did not purchase with a voucher and do not want to be refunded in a voucherI would like my money returned in cash not a voucher Sincerely,*** *** ***

Hello ***,Thank you for contacting Nike through the Better Business.We always welcome constructive comments concerning our products and servicesWe apologize for the experience you had with your Nike Air Terra Voracious shoesWhen the retailer is unable to help you, our return process is
offered as an alternativeNike stands behind its products for material or manufacturing flawUnfortunately, footwear will only be inspected if received at Nike within two years of the original date of manufacturePer the information provided your shoes were manufactured in The information is available within Nike's USA Terms and Conditions at http://help-us.nikeinc.com/app/claims/return-guidelines/.Please know that due to the materials involved with flex agents, polyurethanes, and footwear grade adhesives, etcit is general y not advisable to keep athletic footwear in an extended unused stateThe materials will dry out, become fixed or take a "set" which can indeed result in cracking or the delaminating of adhesives at first useThis, coupled with dry, hot conditions can contribute to the issueAs a courtesy, I’m providing a 10% promo code for use on a future order at Nike.comBelow are the Terms and Conditions for usage along with the promo details***EXPIRATION DATE: 2016-04-02TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time.Again, I apologize for the inconvenience this may have caused you and hope you continue to enjoy Nike productsSincerely,KellyNike

Dear Kelly,
Thank you so much for rectifying this situation I appreciate the refund After years of being a loyal Nike customer, I appreciate that customer satisfaction is important to Nike Enjoy the holidays.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com.
We are truly sorry for any inconvenience the shipment delivery has caused. It appears an email was sent notifying you of a delay shipment, when in fact your order shipped from our warehouse on 12/4.
Currently, the tracking details indicate the carton is "in-transit" with an expected delivery of 12/08.
Due to the inconvenience and delay the shipping charges were refunded. A refund of $was credited to your original form of payment used in the order.Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at ###-###-####
Thank you again for contacting Nike and again I regret any inconvenience this has causedSincerely,
KellyNike

Hello ***,Thank you for your replyI apologize for any inconvenience and appreciate again your loyalty to NikeI've indeed confirmed the recycle of the denied claim footwear, which we do thank you for your contribution to this valuable program, and while we are unable to physically inspect the areas of concern, through the photos shots on file, we agree with the original decision of "wear and tear"However, as a courtesy we will honor your request and issue a Nike Gift card in the amount of $for the one-time second inspection claim reviewThe gift card is being sent to you via FedEx Next Day Air and should take about 2-business day to arriveOnce you receive the gift card, you will be able to redeem it online at http://www.Nike.com and also at our Nike retail stores.If you have any questions or for assistance with your Nike Gift Card, please call Nike.com at 1-800-806-6453, 4am - 11pm PST, days a week.Thank you again for contacting Nike.Sincerely, KellyNike

Hi ***,Thank you for contacting Nike through the Revdex.comWe regret the issues you’re experiencing with your Nike product and appreciate your feedback regarding our claims processNike stands behind all products for workmanship and material flaws for two years from the date of
manufacture printed on the tag inside the shoePlease know, we do not have a warranty on footwear, rather Nike will inspect footwear if received for inspection within two years from the date of manufacture. According to your recent contact to Nike the shoes were manufactured in which is beyond the two-year timeframe to receive an inspection. Additionally, Nike cannot control inventory of authorized retailers who carry products in their store beyond the two-year timeframe.However, we’re offering a one-time courtesy claim exception for your product. Typically, this is offered if purchased within months of the potential flaw and have a dated receipt. Once the product is received our inspectors will review the product for flaws in material and workmanship, if a flaw is determined a replacement product of comparable size, performance and price will be sent. Please note, we cannot guarantee style or color. If a comparable product cannot be located, a Nike Gift card will be issued in the MSRP value of the product and is only good at Nike Factory stores in Canada. The claim exception requires you to send the product to Nike at your expense. You will receive a separate email with a claim number, additional mailing instructions and Terms and Conditions information. It is important to read through all of the information and mail your package as stated to insure proper delivery and an inspection service. If you choose not to send your product, the claim will remain in an open statusIf you have questions, please contact Nike Corporate at 1-800-663-Mon-Fri am-pm PT for assistance.Thank you again for contacting NikeSincerely,KellyNike Sincerely,KellyNike