Nike Inc

Hello ***, Thank you for contacting Nike through the Revdex.com. We appreciate your feedback in regards to the claim inspection for your footwear,*** After a review of the inspector notes and photos of the denied claim we agree upon a one-time courtesy
second inspection. Please use the attached UPS Prepaid Label for sending the productdirectly to Nike WHQ. However, please know this does not alter the denied claim findings or result, or serve as guarantee of compensation. If a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product If you have any issues using the Prepaid label attached to the Revdex.com response, please contact Nike at *** *** reference ***. We will assist in sending the label via another system. Thank you again for contacting us and I look forward to assisting you. Sincerely,KellyNike

Hello ***,
Thanks for contacting Nike through the Revdex.com.
We appreciate your feedback regarding the inspection decision of your denied claim (***) and regret any inconvenience. Like you, we expect the highest quality from our products and take
the feedback we receive seriously and with great consideration. The valuable input is used as a basis to develop future products and improve our business services.
Please keep in mind Nike does not offer a guarantee or warranty on footwear rather, products can be sent for inspection if the date of manufacture is within the year timeframeYour specific concerns with your footwear is indeed very important and after reviewing your recent communication along with the inspector notes, I would like to offer you the option of returning your product directly to me at Nike WHQ for a one-time courtesy claim review. Once the review is completed, and if courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product.
I've attached a free return label for your use if you wish to proceed with this process. Once you receive the returned product, you can tape securely tape the Next Day Air label to the box and drop off the package at a UPS service center. It will arrive to Nike WHQ within 1-business days and be delivered directly to my attention
Please let me know if you have any questions. You can reply directly to this email
Thank you again for contacting Nike. I look forward to assisting you
Sincerely,
Kelly
Elite Services Athlete
NIKE, Inc

Hello ***,
Thanks for contacting Nike through the Revdex.com
We appreciate your feedback regarding the inspection decision of your claim # ***. Please know that inspectors carefully examine and are highly trained in the detection of material or manufacturing flaws
of product
Due to your concern of the claim denial a review of the photos and inspection notes was performed. As a one-time courtesy, we are offering a second inspection of your footwear at Nike WHQ. It’s important to understand this courtesy review does not alter the denied claim result or serve as guarantee of compensation. Once the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product. Please note, Nike does not refund shipping cost. Shipping cost to our warehouse for inspection is the responsibility of the consumer as per stated in Nike’s Terms and Conditions
Attached is a free return label for your use. This is a pre-paid and pre-addressed return label only and does not include insurance which may be purchased at your discretion at the time of shipment. Nike is not responsible for lost or stolen packages, or for shipments which do not arrive at our returns facility
Again, thank you for contacting NikeI look forward to assisting you
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com. We apologize for any inconvenience as we researched the returns with our warehouse.We've reviewed order #*** and processed the remaining refunds for the item returned in the order. A refund of
$and $was issued today on 10/5/2017. An email confirmation should be received shortly. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.Thank you again for contacting Nike. Sincerely,KellyNike

Complaint: ***I am rejecting this response because:
Is it possible for you to send me a copy of the email sentAlso I requested for my issue to be elevated to higher managementIs that a reasonable requestI don't feel I am getting any results. Sincerely,*** ***

Not my son's shoes - my shoesYou should read the complaint more thoroughlyIt's not too long of a readHe bought them for meWhy don't actually call me to make the process easier and demonstrate that you care that I'm unhappyIt's not my fault that the shoes you produce are of inferior quality
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Thank you for taking the time to contact Nike through the Revdex.comWe appreciate your feedback regarding the SNKRS app and thank you for sharing your recent and past experiences when trying to place a successful order. We regret your concerns and the issues you’ve
encountered. Please know we value you as a consumer and truly thank you for being loyal to our brand through the years Our team is actively working to evolve our capabilities to improve the launch experience in all facets and we can assure you we take all feedback seriously and with great consideration. It is through the valuable input we receive that allows us to gauge/monitor and improve the SNKRS app and offer the positive consumer experience we are committed to providingLike you many Nike fans were interested in purchasing a pair of the, THE TEN: NIKELAB X VIRGIL ABLOH styles and as you are likely aware they sold out very quickly with no additional inventory available The Air Jordan 11“Win Like ‘96”, style #378037-623, released 11/also sold out quickly; however, it will be released via the SNKRS app 12/ While I completely understand these and many other styles are important launches to you, it sounds like you’ve taken the right measures to be prepared on release days. To insure your preparedness you may want to review the Nike Launch tips: https://swoo.sh/2Ahg2QR. We hope that you will continue to follow us @nikestore and the Nike.com/snkrs feed to be kept informed on all future launch dates.As courtesy and to further demonstrate our commitment to you, I have sent you a $Nike gift card to your email address and will arrive within hours. The Nike GIft card can be used online at Nike.com or a local Nike store. Thank you for again taking the time to contact Nike. Sincerely, *** Nike

Hello ***,Thank you for contacting Nike through the Revdex.com
We've reviewed the order and contact history of your Nike.com order #***I'm sorry to hear of the problems with the delivery of your order
Please know that Nike.com does have guidelines regarding the change of
an address once an order has been placedPer our website http://help-en-us.nike.com/app/answers/detail/a_id/19279/kw/change%20address, the shipping address cannot be changed after an order is placed, we recommend canceling the order and placing a new order
However, if it is beyond the timeframe and the order cannot be cancelled, consumers have the option of working with the shipping serviceFor future orders, please insure that all information is correct and review the confirmation emailAlso, updating the default address in your profile to the current address will insure that future orders are sent to the recent address
We will work with UPS regarding the delivered package to the address inputted on the orderAdditionally, as a one-time courtesy, we are refunding ($+ tax) your order for the item as the Nike Free Ace Leather, style #749627-is no longer in inventoryA credit of $was issued
Credit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.Thank you again for contacting Nike
Sincerely,KellyNike

Complaint: ***I am rejecting this response because:
Though I appreciate your offer, I am shocked you cannot do more I understand I am just one customer, but knowing my story, and how much these shoes meant to my son, I'm surprised
These are known to many as the "shoe of the year" and yet I am shocked you cannot do more to accommodate me (knowing that I had a reserved spot for the shoes, and finding out days before I was expecting them that the order was cancelled)I believe my request was reasonable
I would sincerely request for something more to be done than what has already been offered
Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
Per our conversation 12/a replacement order has been placed. A follow up email will be sent via our internal email system with confirmation details of the order. If you have any questions, please contact
me by replying to the email or call Nike.com at 1-800-806-4a,-11pm PSTdays a week. Please reference #***
Thank you for contacting Nike
Sincerely,
Kelly
Nike

Complaint: ***I am rejecting this response not because my refund was not processed; on the contrary, it was processed at the same time I received this email from Revdex.comIf not for their intervention, I'm not sure if Nike will even take another look at my return, which is evident from my response to Nike (please see attached file)My rejection originates from the response itself, which is just a direct copy-paste feature of other Nike representatives about resolving my issueI've had issues like this with Nike before, and they were able to process the refund without much hassleI'm not sure what's been happening there recently, but they have NOT been adhering to their policy of processing returns and issuing the refund within business days of receipt in their warehouseIf it takes more than business days, and in my case it took weeks and perhaps even more if I did not press on this matter, what, if any, reassurance will the consumer get that it's going to be processed, if at all? There's no accountability whatsoever on their part, especially for a large company as Nike, leaving consumers frustrated when things like this happenI appreciate the ultimate resolution on this issue, however, I don't know if Nike's return processing will ever become as efficient as it used to be.Sincerely,*** ***

Hello ***,
It was great speaking with you and again I apologize for the inconvenience with your product voucher and receiving assistancePer our conversation a 15% promo code has been issued and emailed to you directly
Please contact me via email or by phone if you have any issues with
using your voucher or promo code on our site
Have a great day and thank you for choosing Nike
Sincerely,Kelly
Elite Service Athlete

Complaint: ***
I am rejecting this response because:I have already escalated this issue to the retail team, and completed the 7-day wait for their responseIn fact, Day was Monday, January 29th and I have still not received a response by today, February 1stI am quite certain that the retail team is aware of the issue but has not yet made contact with me. in short, I have already attempted to resolve this through your standard workflow and your retail team has failed to even attempt to find a solution.
Sincerely,
*** ***

Complaint:
I am rejecting this response because:This wasn't about a refundI had to wait two weeks and spend 10+ hours with your customer serviceBecause your company made an error and send me out of the shorts I orderedThese items were ordered for orphans who have nothing in lifeThey were supposed to start schoolIf you had told me you don't have it in stock I would have purchased shorts for these kids from somewhere elseSo refund is not enough hereWith the amount of time and aggravation I've spend on Nike, you might think a responsible company would send/donate shorts to these orphan kidsBut no! You claim you sent me MY money back for a service you didn't provideThat is not hardI could have disputed my CC infoI didn't have to spend 10+ hours talking to your chat or phone customer service and 5+ supervisorsThis is unacceptable. You can put a gift card on my account so I can buy these kids some sportswearNow that the sale is over all of the shorts are $Let's see if you have heart
Sincerely,
* ***

Complaint: ***
I am rejecting this response because:As they replied in the message, they sent me a voucher I couldn't useThe voucher was sent to the address that they don't ship toIf they don't shipped to that address and I can't ship to a different address then what is on the voucherWhy would they sent me the voucher to that address? If Nike would have told me they wouldn't be able to ship to my address then this would have all been prevented
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: *** is the company your contract is withI had to call Nike today 9/8/for my refund as it was sitting in limboI want my product

Hello ***,
Thank you for contacting Nike through the Revdex.com
We are sorry to hear of the issues you’ve experienced in trying to find the Air Foamposite One PRM, style #575420-
Indeed this style is sold out at Nike.com with no inventory availableThe store locations
provided were offered to assist in locating inventory of the size(s) requestedPlease know that the Nike stores do have policies regarding shipping and the validating of Military statusesHowever, I’ve submitted your feedback to our Nike Chicago store as it appears the Nike New York store was not able to assist due to lack of inventoryWe completely understand your concerns and apologize for any inconvenience
Once the feedback reaches the store, a member of their management will reach out to you within a weekThe management team will work with you directly to discuss your feedback and do their best to help resolve your concerns
Again,thank you for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you contacting Nike through the Revdex.com.I appreciate you speaking with me about your son's claim/order. After review of the claim, inspector notes and photos, we agreed with their initial decision of ""outside abrasion". However, a
full refund was issued in the Nike.com order. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. Nike will inspect for material and manufacturing flaws if received within two years from the date of manufacture. To view the return guidelines for Nike.com products, please visit: http://help-en-us.nike.com/app/answers/detail/article/returns-policy/a_id/29785/...⇄ . For products purchased at an authorized retailer and need to be returned for an inspection, please visite Nikeclaims.com. As I mentioned, we have Nike Soccer Experts available to help provide information and assistance regarding the right footwear and gear best suited for your son. Here is the link: http://www.nike.com/us/en_us/c/nikeplus/experts if in the future you would like to discuss product with an expertFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.Thank you again for contacting Nike.Sincerely,Kelly NikeView Nike's online privacy policy at http://www.nike.com/us/en_us/c/help/privacy-policy

Hi ***,
Thank you for contacting Nike through the Revdex.com
We regret the issues you've experienced trying to place an order on our site and apologize for the inconvenience.
I reviewed your contact history and it appears a successful order was placed. A 25% promotional
code was applied along with courtesy Next Day Air shipping and a courtesy $Digital Gift card. Your gift card should arrive within hours to your email address. If you do not receive it, please first check your SPAM/Junk filter and then contact us directly at 1-800-806-if it is not received.
You may also contact Nike.com if you have any questions about your order or any need additional assistance. Our hours are 4am - 11pm PSTdays a week
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Hello ***,
Thank you for your replyBelow is the email that was sent to you 3/from Nike.com Customer Service TeamWe regret that you did not receive it. The email provides the promo code and the details about the AJ "French Blue" release information
Kelly
Elite Services Athlete
***
Dear ***,We're sorry, but we are unable to fulfill your Air Jordan Retro order ***The item turned out to be so popular that the number of Nike.com orders placed exceeded our inventory and the product is now unavailable.To help make up for it, we’re setting aside a pair of the Air Jordan "French Blue" that will drop in the coming weeks, exclusively for you, in your size, for you to purchase should you want themYou’ll also receive 20% off your next order, whether it’s for the Jordans or something else.We'll e-mail you in the next few weeks with the full details on the Air Jordan French Blue we’re reserving for you and how to take advantage of your reserved access to purchase them.In the meantime, if you have any questions please contact us at 1-800-806-and let us know how we can help. We are available from 4:am - 11:pm PT days/week.Sincerely,Nike.com Customer Service TeamPlease use the code below to access your 20% discount.20% Promo Code: ***Promo Codes Expire: 2016-09-04View Promo Code Terms/Conditions at: http://help-en-us.swoosh.com/app/answers/detail/article/promo-code