Nike Inc

Hello ***,Thank you for contacting Nike through the Revdex.com. I appreciate you speaking with me in regards to your Nike shoes. Please know we value you as a consumer and your feedback is greatly appreciated. The valuable input is used as a basis to improve our
business services. Nike does provide recommended cleaning instructions, which are available on our website at Nike.com. They can be viewed online at: http://help-en-us.nike.com/app/answer/article/productcare-shoes/a_id/43/kw/machi...⇄ While I understand you are not interested in receiving a courtesy Nike Gift card, as was offered, I will be sending a $50.00 gift card as a token of appreciation for your patronageThe Nike Gift Card will be sent via email to the address on fileI hope that you will one day again think of Nike as a name that represents qualitySincerely,KellyNike

Complaint: ***
I am rejecting this response because: A 15% discount will not help me with pricing A momentary error? How comicalI do not need to save 15% as this will only cover sales taxI provided proof in which I have attached again of this "error" and I feel that it should be honored This "error was on Nike's website well over an hour as far as I know This price could've been like this for days!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The main issue stems from a defective show that is falling apartThe manufacturer is trying to stand behind a warranty that is not readily known to consumers and is not presented to the consumer in a fashion that would alert the consumer to the shoes limited shelf life of two years from date of manufacture
Nike has now offered a promo code to make up for the fact that I am stuck with a $125+ dollar running shoe that is falling apartThe insult to me and all other consumers in this dealing is that the promo code is to offer me a mere 15% discount on my next purchaseThe better response would have been to offer me a substantial voucher so that I could replace the shoes
Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We always welcome feedback from consumers and appreciate that you took the time to contact us regarding your denied claim # ***
Please know our experienced inspectors carefully evaluate each
product for manufacturing or material flawsDue to your concern of the denied claim for the Nike Kobe Mentality the photos along with the inspection notes were reviewed
The photos indeed confirm the issue with the footwear is a result of "wear and tear"The out sole is worn smooth and the outsole toe area is completely missingThis specific issue is not considered a material or manufacturing flaw, per our return guidelinesPlease know that if you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelines
While we are unable to provide credit, as a courtesy I’m providing a 20% off promo code toward a future order at Nike.comBelow are the Promo Code details
***
EXPIRATION DATE: 2016-07-
If you have any questions regarding the usage of the code on our site, please contact Nike.com at 1-800-806-
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Complaint: ***I am rejecting this response because:
I checked my credit card account and it looks like there was a charge of $on December 5, and not a credit See attachedI was also told that I was issued a credit for the expedited shipping feesHowever, I have not seen that amount refunded All that I see is the charge I stated above, which looks like original $(the initial cost of the shoes including tax and expedited shipping) minus the shipping charges
Please send some proof of the refund as my credit card account shows a charge not a credit on December 5, 2015.
Regards,
***
Sincerely,*** ***

Hi ***,
First, I would like to thank you for sharing your disappointment with the Revdex.com and to apologize for your Nike.com experience. Though we strive to provide exceptional service for every order and consumer contact with Nike, there are occasions when mistakes
occur. As a diehard Bronco's fan, I can imagine your disappointment of not having your Bronco's shirt to wear and commemorate a monumental game
I'm happy to tell you that I was able to track down the same SBNike Coaches Polo shirt and will be shipping to you free of chargeThough it will not ship out until Monday, the UPS tracking number is ***
I apologize for all the inconvenience this has caused you and as a token of our appreciation for choosing Nike.com, please accept 15% Off your next order
• 15% Off Promo Code: ***• Promo Codes Expire: December 3,
If you have any further questions or concerns, please contact us at 1-800-806-4:am - 11:pm PT, days a week
Regards,
GloriaNike.com

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret that you are not satisfied with the claim return process for your Nike+ Sportwatch and apologize for any inconvenience. As a one-time courtesy a credit card refund has been processed for
$149.00.
Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. If you have any questions regarding your refund, please contact Nike.com Customer Service at ***
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meRevdex.com:The first claim was in regards to a Nike backpack that was damaged more by Nike when I was ask to reship it back to them and apparently when they open it they must have used some type of blade and slashed the backpackThey settled by issuing me a Nike Gift card for the replacement of the cost of the backpackThis was an older claim which was resolved back in
This is a new claim in regards to a pair of shoes I bought in This shoe has caused my large left toe to swell and have lots of painI have been treating it myself with antibiotics, however it is still very painful to the touch and wearing a closed in shoeI am trying to avoid going to the podiatristBut I will, if it continues to hurt and submit all bills to Nike per the request by the Revdex.comI do not want to have surgery on my toe but I do need some relief.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me because it said nothing about my toe and the shoePlease help me get the proper resolution in regards to my toe.Sincerely, *** ***Sincerely, *** ***

Hello ***,
Thank you for contacting us through the Revdex.com about order #***
We regret the issues you’ve experienced with ordering from NIKEiD.com and apologize for any inconvenienceWe do thank you for choosing to order from our site and can understand your wanting
to receive the order in time for Father’s Day on June 19th
Please note while in general the NIKE iD timeframe for delivery is 4-weeks, however, the Kobe XI iD "Mamba Day", had an extended delivery timeframe of weeksThe delivery timeframe of weeks was noted on our NIKE iD website so consumers were awareTherefore, I apologize if this information was missed when the order was placed
In review of your order placed 4/13, the EDD provided was indeed 6/as you’ve stated and within the week delivery timeframeAn email of the order completion was sent to the email address on the order on 6/It appears you also received an auto generated delay email, which was sent in error as currently your order is "in-transit" (UPS # ***) with an earlier expected delivery date of 6/I apologize for any confusion this may have caused
As a valued consumer, I’ve provided a courtesy 10% promo code for use on a future order at Nike.comBelow are the details of the promo code and the expiry informationIf you have any questions or need assistance with the promo code or order, please contact us at 1-800-806-6453, 4am-11pm PST, days a week
***
EXPIRATION DATE: 2016-12-
Thank you again for choosing Nike and we look forward to your next visit to our site
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thanks for taking the time to contact Nike through the Revdex.com
We offer our sincere apologies for the inconvenience the cancellation of your order #***, the AJ "The Masters"has caused
Our team is actively researching how this issue may have occurred
and working to identify the root cause to ensure this does not happen in the future
Per the email that was sent to the address on the order, due to the cancellation issue we are offering early access to the Air Jordan "French Blue" and will provide you with updates in the next couple of weeksThe 20% off promo code that was provided can be used toward any future purchase on Nike.com
Thank you again for contacting NikeWe very much appreciate you choosing Nike.com as your source for Nike product
Sincerely,
Kelly
Elite Services Athlete

Complaint: ***
I am rejecting this response because: the reason I reported this issue is because you are shipping used, dirty, worn shoes out to customersThis could create several health issues and honestly I believe is illegal since they were represented as newI'm not going to take my time to send back shoes when this doesn't seem to be an isolated incident as there are other bad reviews on line.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
First off, I understand the policy and it stinksHow can I purchase something and not get a refund or a replacementI am requesting my money be returned the in cashThere are exceptions to every policy and I am expecting a refund
Sincerely,*** *** ***

Hello ***,Thank you for your reply and for providing the image of your bank statement. Please know that credit/debit card refunds may take up to five business days or longer to post to you the bank/financial institution, then up to two billing cycles to appear on your bank statement
In regards to the shipping amount, the amount of $+ $was not applied as a charge to your card and therefore a refund is not owed. The amount never billed your credit card as the amount was deducted before the charge was processed. The amount you may still see pending is an authorization "hold" captured when the order was placed. This authorization should fall off automatically from your account with within 3-days. If you do not see that it has within the next few days, please contact Nike.com at 1-800-806-for further assistance
Thanks for again for contacting Nike
Sincerely,
KellyNike

Complaint: ***
I am rejecting this response because: Nike completely ignored my concern again and refuses to provide the simplest solution They have the shoes on clearance for $35; why not send me a replacement pair and I can send them the original pair back? My son asked Santa Claus for these shoes and Santa brought his Dad these shoes My son believes in Santa and I'd like to keep it that wayI was clear in my letter and on the phone about this For him, its important that Santa fixes Dad's shoes through Nike This isn't about money Nike ignores that with its form letters and impersonal telephone scripts My loyalty with Nike ends here For years I purchased Nike products I plan to return all the products that I have in boxes I also plan to photograph the shoes and post Nike's response on social media, including Tennis outfitters like Tennis Warehouse and Midwest Tennis and Nike's own webpage, so my friends, their friends, and others know of Nike's poor customer service and lack of customer loyalty Many people are buying *** *** clothes and shoes; I can see why--*** *** stands by its product Sears once thought it was invincible So did *** Nike thinks its market share is firm; so did *** in the 1980s *** *** has grown very quickly while Nike has little more than cheaply knitted shoes My son and my friends' kids represent a new generation of consumers, which seem to prefer *** *** to Nike
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Kelly for your prompt response I wasn't expecting a response that fast so Monday evening after multiple calls I was finally able to get someone at the Chicago store to help me Taylor from the Chicago store sent me a label Monday night and I shipped the shoe to them Tuesday She stated that once they received the shoe someone would call for my credit card information to complete the process
I do want to mention that the customer service was terrible on the Live Chat, and at Nike.com Even the Chicago store----I called multiple times until I finally got some help I even spoke to Nike Corporate and they connected me to Nike.com and told them to get me a label---and Nike.com still did not do it In fact, Floor Manager Brandon at Nike.com said the only way to return the item would be to go to a Nike Store I received a return/exchange form with the item saying in writing item can be returned by mail So, for a Floor Manager to be so unknowledgeable, and rude was surprising He was insisting the only way to return was to go to a store despite what was written on the form All in all---it seemed like your representatives were bothered by a question being asked that didn't have the obvious answer in front of them If your representative on Nike.com ordered me a shoe and it came with free shipping from Nike+, then shouldn't the reverse be true also Shouldn't your Nike.com representative help me attain that Nike+ return label from the place they ordered the shoe from? A whole day wasted to get a return label is really unacceptable I was thinking about exchanging the shoe but based on the customer service I received I decided against it.
I do appreciate your fast response Thank you again As I said I shipped the shoe back to the Chicago store, and hopefully they will follow up and process the exchange as they promised
Sincerely, *** ***

Hello ***
Thank you for contacting Nike through the Revdex.com
First, we truly thank you for participating in the Product Testing program for Nike products. Your voluntary commitment is sincerely appreciated
Your concern is very important to us and therefore,
the details of your message was forwarded to the proper team within Nike for reviewI recently was informed that someone from the Product Test team will be contacting you shortly regarding your concern
Thank you again for contacting

Hello ***,Thank you for contacting Nike through the Revdex.com.Due to the concern of your inquiry of your denied claim Nike's Claim Manager, Jeff contacted you directly and explained Nike's claim process and the year date of manufacture to receive inspection. As was
mentioned, Nike does not have a year warranty rather Nike will inspect product years from the date of manufacture.
Furthermore, Nike is a backup to the retailer and the claims inspection service is not intended as an ongoing return process. As a result of the many claims on file, we will not be able to process any future claims.Sincerely,
KellyNike

Hello ***,
Thank you for contacting Nike through the Revdex.com.
I appreciate you speaking with me in regards to your Nike.com order and understand your concern. As mentioned, I'm researching all available inventory to assist you with a possible replacement. I've
sent an email directly to you to follow up with images of the footwear received. You can reach me direct by replying to the email and/or contacting me via phone.
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Hello ***,Thank you for contacting Nike through the Revdex.com.We thank you for your feedback and appreciate your time in sharing your valuable input regarding our claims process. We take all feedback seriously and with great consideration. Due to your concern, we've
reviewed the claim notes and photos provided by inspectors of your socks returned for an inspection. Upon review of the details we concur with the original inspection findings that the issues you've experienced were a result of wear and tear and not a material or manufacturing flaw. The product was recycled at your request when the claim was submitted. Please note, Nike is a backup to the retailer and offers the claim inspection as an option to receive assistance. While your claim/product was not found to be in line with our return guidelines (www.***.com) and a product voucher cannot be issued, as a courtesy, I've provided a $Nike Gift card for use at Nike.com or a Nike Store.The gift card is being sent to you via email (***@yahoo.com) and should arrive within hoursOnce you receive the gift card, you will be able to redeem it online at http://*** and also at our Nike retail stores.If you have not received your Nike Gift Card via email after hours, we recommend checking your email SPAM/junk filter for the gift cardIt's possible that it will be captured in the filter.Thank you again for contacting Nike. Sincerely,KellyNike

Complaint: ***I am rejecting this response because: not satisfactoryI received the product after the delivery date 5/indicated by Fedex, see attachmentsAlso, I ordered on 5/Regardless of the email date, I paid for NEXT DAY AIR, which should have been well before 5/I still am requesting a full refund of this order
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***