Nike Inc

Complaint: ***I am rejecting this response because: I am still unable to access the original products I ordered

Complaint: ***
I am rejecting this response because:today I got a call from Michael over at the Long Beach storeHe was nice enough, but nothing got doneI didn't need an apology, I needed something to be done because of what happenedHe told me that all merchants when giving a credit will send the credit trough as a pending charge, but he couldn't speak on what the bank will do when it's pendingMy issue is that it was pending in the first place and that's what messed up my accountI felt like the conversation was over when micheal suggested that I call my bank and see what they can do for meAt that time time I literally asked him " so Nike isn't going to do anything for me , and your suggestion that I call my bank" he said yes Nike isn't going to be doing anything to help me outHe did apologizeBut an apology isn't going to do anything when this has cost me around $So yeah I told him I wasn't happy with that and I would have to content fightHim saying that all merchants do the same process doesn't help eitherHAD NIKE NOT SENT THAT CREDIT AS A PENDING CHARGE I WOULD NOT HAVE THIS ISSUESo no I'm not happy nike needs to do something to make this rightAnd I don't want anyone from that store to try calling me againIf someone needs to call me it should be someone from corporate.
Sincerely,
*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We're sorry to hear that your Nike Flyknit Airmax shoes you've ordered (***) do not fit as expected and we regret the inconvenience you've experiencedWe've reviewed the contact history with our Nike.com
agents and we are glad to assist you with a return
To avoid any confusion and delay we are shipping your product directly to Nike World HeadquartersOnce received we will need to contact you to obtain the credit card details to process a refundWe do not have the information on file in our system since the purchase was made through the Nike store
Attached is UPS prepaid shipping with Next Day Air shippingOnce received, I will contact you for the card details and get the refund processed
Thank you for contacting Nike and I again apologize for the inconvenience this has caused
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting Nike through the Revdex.com.Your feedback is greatly appreciated and we sincerely thank you for sharing your experience. Due to the transaction taking place at a Nike Retail store location we have initiated and submitted the required Retail
Escalation process for issues involving Nike store locations. Retail Escalations are handled by the store's management team for resolution. They will research the issue and contact you at the information we have on file and provided via the Revdex.com. Again, thank you for contacting Nike.Sincerely,KellyNike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We've reviewed the details of your cancelled order(s) and previous contact with Nike' s Order Department on 11/and per your conversation with Nike the reasons for the cancelled orders was explained and resolved
The orders *** and *** that were cancelled have had the "held" funds voided/reversed from the form of payment. You can expect to see the authorizations fall off within 24-hours
If you have any questions regarding the authorization removal, please call Nike.com at 1-800-806-
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Complaint: ***I am rejecting this response because: It is 1/8//10am and I have not received any credit that was promised my Nike's Elite Service Department, this delay is causing me to miss any chance of using this credit on the Nike Sale, if this is the kind of customer service you receive from Nikes elite services department it explains why Nike could sell and then confirm twice the sale only then to cancel it claiming they were sold out.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I currently have two claim numbers attached to this incident and two prepaid (thank you by the way) shipping lables that are addressed to two different states; one going to Oregon amd the other to Tennessee Which label do I use? Of note, this particular style of shoes are inlcuded in the warrantee so that was never an issue for me and is irreleventI could have just easily scanned the receipt and forwarded it to Nike in order to avoid hours on the phone and another trip to UPSThe issue is still convoluted, now over month since I initially filed the claimWHICH LABEL DO I USE?

Complaint: ***I am rejecting this response because: if I send it out again, you can reject again then I am still at where I was before This is ridiculous The balls panels should be cracking and ripping after only 2-months of playthat's not good quality at all and something I would expect you guys to stand by
A soccer ball doesn't rip from wear and tear in months Not even close to being true I would like a refund now I will send the ball back so you can have it since it is not useable
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is in part satisfactory to meHowever, I should note that it was not wear and tear because the new pack I have opened within the last few days are doing the same exact thing as the result of only one time wearing itI would also like to add that the full amount was not credited to me, but hope hope Nike's relationship with their outlet centers are increased for a better customer service experience.
Sincerely,
*** ***

Hello ***,
Thank you for contacting us through the Revdex.com.
Your feedback is greatly appreciated and we sincerely thank you for sharing your experience. Due to the incident taking place at a Nike Retail store location we have initiated and submitted the
required Retail Escalation process for issues involving Nike store locations.
Retail Escalations are handled by the store's management team for resolution. They will research the issue and contact you at the information we have on file and provided via the Revdex.com.
Again, thank you for contacting Nike
Sincerely,
***
Nike

Complaint: ***
I am rejecting this response because:My shoes are more than years old. Fact is - please see the attached photos. They soles should not come of! This creates an unsafe situation. These shoes were never even worn outdoors. I wear them when I do things inside my house. Something is wrong with this product. Yes - they are more than years old - it is not worth anyone's time or money to ship them to Nike for them to tell me they are more than years old - I will tell you that right now.If Nike would like them back so they can understand what went wrong and use the information to improve their products - I will gladly send them back - and all I want is return is either the monetary value of the shoes or a replacement pair of shoes. Again - in its current condition this product is unsafe - if I were the manufacturer I would want to figure out what went wrong and address it...
Sincerely,
*** ***

Hello ***
We've received your complaint #*** to Nike through the Revdex.com
We thank you for the feedback about your recent Nike store visitWe appreciate hearing about your experience
Per our corporate policy, we have forwarded your information
to our Nike Retail Management team, who will research the issueThe store Coach will then contact you directly within one week
If you have any additional questions, please contact our Corporate Team at 1-800-344-between am-pm PT, Monday-Friday
Thank you again for contacting Nike

Ive already sent them in and there lost
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your taking the time to contact us regarding your recent customer service experience regarding the delay in your sock order from SoccerStop.com. I apologize for any inconvenience this may have
caused for you and especially your daughter
Your feedback is highly valued and we will indeed follow up with the representative that assisted you and forward your concern about the delay from the retailer to the proper departments within Nike. It is through the comments of consumers that we are able to improve our business services Like you, we understand the importance of quality service on all levels, and consumer input is significant in achieving this facet
While I understand that you've contacted SoccerStop.com, please know the Nike Team Reps specialize in outfitting teams with exclusive products. For that reason, we are unable to obtain inventory for a new order and recommend continuing to work directly with the retailer for assistance
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Complaint: ***I am rejecting this response because: this is not the way you treat your customersI won a raffle fair and square and was told I was in the wrongI missed out on the shoes and had to pay way above retail and tax to get the shoesDue to Nike pulling this stunt I had to pay for the maroon 6s to acquire themNot to mention that the supervisor Licas was constantly arguing with me and not willing to go the extra mileI spent a total of hours on the phone being transferred to different people having to explain what happened over and overGiving me a percent code and a dollar gift card that I never received the gift cardAlso what type of company let's u win a raffle and then cancels after I told the team members numerous times not to cancelWhat I'm asking isn't a lot just for Nike to make things rightAir Jordan Aqua size isn't a lot to ask for , for the way Lucas has treated me
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the product in which I was initially waiting forI appreciate that the business actually listened to my complaint and understood my perspective as a customerThank you, Revdex.com, for helping me to get my opinion heard and also resolved

Hello ***,Thank you for contacting Nike through the Revdex.com.We've reviewed the claim and order details along with the notes with Jeff, Nike's Claims Manager about your Product Voucher. We regret any inconvenience regarding your return, however, a full refund was
issued. Below is the email in it's entirety that was sent from Nike.com explaining the return/refund to your product voucher and credit card for order #***, the Nike Mercurial Superfly Men's Firm-Ground Soccer Cleat.***On 2/9/you were refunded $onto the MasterCard ending in *** on order ***Due to being refunded for the incorrect order, we then went ahead and refunded you for the differenceThis refund was then processed for $onto the Product Voucher ending in *** for order ***.If you have any additional questions or concerns regarding this refund, please feel free to respond directly to this email.Thank you for choosing Nike and have a great day!Sincerely,HannahElite Services Athlete***Thank you again for contacting Nike. If you have any further questions or need assistance, please contact Nike.com at 1-800-806-or reply directly to the email you received from Nike.com regarding the refund transactionSincerely,KellyElite Services Athlete

Hello ***,
Thanks for taking the time to contact Nike through the Revdex.com.
We thank you for your sharing feedback concerning the cancellation of your order for the AJ“The Master “. We offer our sincere apologies for the inconvenience this has
caused.
Please know your comments are indeed appreciated and we are listening. We use the feedback we receive as a basis to improve and expand our business and customer service on every level. Our team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the future. It is through consumer feedback like yours we are able to improve the overall consumer experience
In review of the cancelled order ***, the authorization hold was fully reversed 3/in our internal order processing system and no charges were made toward the form of payment used If you have any issues with seeing this “hold” still on your account or any additional questions about the order, please contact Nike.com at 1-800-806-6453.
While I understand you have various requests, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue". Although you are not interested in this product, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeks. Again, you can use the 20% off promo code toward any future purchase on Nike.com. Thank you again for contacting Nike. We very much appreciate you choosing Nike.com as your source for Nike product.Sincerely,KellyElite Services Athlete

Hello ***,Thank you for again contacting us through the Better Business to provide feedback about your recent visit to our Nike Factory Store-FlatbrushWe appreciate hearing about your experience.We have forwarded your information to our Nike Retail Management team, who will research the
issueThe store Coach will then contact you directly within one week.If you have any additional questions, please contact our Corporate Team at 1-800-344-between am-pm PT, Monday-Friday.Sincerely, KellyNike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I appreciate the Nike representative promptly sending me replacement shoesI will continue to monitor my CC credit but trust that it will be done as stated in Nike email I appreciate everyone's assistance and look forward to purchasing future Nike shoes and other Nike merchandise myself and my children.
Sincerely,
*** ***