Nike Inc

Hello ***,
Thank you for contacting Nike through the Better Business
We are sorry to learn that you're NIKE iD order #*** has not completed as expectedI sincerely apologize for the delay
Because each item is individually crafted to meet our high standards, as well as yours,
unexpected manufacturing and shipping delays can and do occurWe are showing that the shoes are now completed and will soon be readied for shipmentYou will receive an email confirmation with a tracking number when your product ships
I would definitely like to offer you a discount for the inconvenienceHowever, due to the processing of our system, we are unable to apply discounts until your product has shipped from the factoryI assure you, I personally will continue to monitor your order and update you once your order has shipped and the discount issuedWe have your information on file at Nike.com and I will follow up via email
If you have questions, you can contact Nike.com at 1-800-806-and reference # ***
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I spoke with Roosevelt F*, manager Candice and she was very respectful and understanding She assured me that as a one time courtesy she will accommodate me with my order
Sincerely,
*** ***

Complaint: ***I am rejecting this response because I want to know when I will get a response back from the store for a desirable exchange because I work and I will not be able to pick up my phone and I don't want to go into the store and argue with the disrespectful manager again.Sincerely,*** *** ***

Hello ***, Thank you for contacting Nike through the Revdex.com. As mentioned per the response sent today 12/10, I would like to provide my sincere apologies regarding the cancellation of your Nike.com order *** and in receiving follow up assistanceYour
frustration is understandable and I regret the inconvenience. The Next Day Air shipping promotional code offered per your conversation with Nike.com for a new order was provided in the message. However, I’ve added the details below along with the Terms and Conditions link.***EXPIRATION DATE: 2016-06-10You can view the promotional code Terms and Conditions online at:http://help-en-us.nike.com/app/answers/detail/a_id/3706/kw/promotional%20code...⇄ we have issued a $Digital Nike Gift card. You will receive the gift card to your email address within hours. It can be used online or at a Nike Retail store. Thank you again for choosing Nike. We value you as a consumer and look forward to your visit to Nike.com in the future.Sincerely,KellyNike

Hello ***,
Thanks for taking the time to contact Nike through the Revdex.com
As in our response on 3/to your email sent to Nike Executive Mark Parker about the cancellation of your order #***/ Air Jordan "The Master", we again thank you for sharing your feedback
concerning the cancellation
Please accept our sincere apologies for the inconvenience this has caused and for the customer service you receivedWe take the matter of customer service very seriously and indeed use the feedback we receive as a basis to improve and expand our business and customer service on every level
On another important note, as mentioned in our response email, our team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through the feedback we receive that we are able to improve the overall consumer experience
While I do understand you have specific requests, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue"Although you are not interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeksThe 20% off promo code provided that was also provided can be used toward any future purchase on Nike.com
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting Nike.comWe regret the issues with your order ## *** and apologize for the inconvenience this causedA UPS Prepaid label (***) has been sent to your email address on file in the orderI have also attached the label to the Revdex.com
complaint in the event you did not receive it to your email
You can use the label to return the item to the warehouse for an inspectionTo view the return guidelines, please visit: http://help-en-us.nike.com/app/answers/detail/article/returns-policy/a_id/29785/...⇄
If you have any questions or did not receive the label, please contact Nike.com at 1-800-806-and reference #***
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com.We also thank you for your feedback about your recent Nike store visitWe appreciate hearing about your experienceOur process for all store related issues is to submit a Retail Escalation to the store in which the
incident occurredUnfortunately, this information was not provided and we are unable to proceed with the process.You can reply with the name of the store location, name of person who assisted you if known and any other information, to this Better Business response or contact Nike at 1-800-344-6453, 7am-4pm PST and an customer service representative will assistOnce the details are provided we will forward to the Retail Management Team and they will work with you directlySincerely,KellyNike

Complaint: ***
I am rejecting this response because: Nike did not respond to the last sentence of my complaint I'm not sure if they didn't read it, or they didn't want to do it, but it's unacceptable to simply not respond 20% off does not compensate for the fact that i've lost money on the purchase (since it will be refunded to gift card instead of cash) and will need to spend money packaging and driving to the post office to ship he item back 20% off codes are given rather freely by nike.com so to offer it as an apology for such a blatant mistake is an insult and nowhere close to 'making it right'
Sincerely,
*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We are very sorry to learn that you are not satisfied with the Nike Air Ring Leader you purchased from the retailer and regret any inconvenience
We appreciate feedback regarding the
inspector decisions and will share your comments with the proper departments within Nike
Please know this specific style is designed for basketball and the solid rubber outsole is used to provide traction and stability on the courtNike designs sport specific footwear and apparel with athletes in mind which should be worn for its intended purposeThe flexibility of the outsole would be limited due to the material of the outsole
Nike indeed stands behind all products for material or workmanship flawsWe first and foremost encourage consumers to work with the original retailer for faster serviceHowever, we understand that the retailers have their own return policy and offer our claims process as a back up to the retailer
Consumers have the option of returning their product to Nike for an inspectionWhile it is difficult to determine an issue with a product without a physical examination, the option to submit a claim and send the product to Nike is the consumer’s decisionThe Terms and Conditions are agreed up when a claim number is provided and shipping is the responsibility of the consumer
Once receive Nike inspectors thoroughly examine and consider the overall issue during an inspectionTo receive credit their must be evidence of a material or workmanship flawPer the Terms and Conditions, Nike does not consider size, fit and style selection a product flawYou may want to try and work with the original place of purchase
Due to any misinformation that may have been communicated about the claims process, I’m providing a 20% promo code for use on a future product at Nike.com
***
Expiration Date: 2016-09-
If you have questions about the promo code and usage, please contact Nike.com at 1-800-806-6453,
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received my refund

Hello ***,
Thank you for contacting Nike through the Revdex.com
In a follow up to my phone message, a review of the order referenced in the Revdex.com complaint #*** for the Air Huarache Women’s shoe size has been completed
We are glad to refund this order; however, we
need to confirm if you wish the payment to be issued to the credit card used on the order, Mastercard ending #***. When contacting Nike.com on 3/23/16, there was a request to refund to a Visa not a gift card. We were unable to process the refund at that time due to the item not being returnedOur records now confirm this item has been received back to our warehouse and a refund can be issued
Please know, for security purposes, we no longer have the Visa number on file and you would need to contact us directly for us to obtain the number. You can contact me at *** ext *** (7am-4pm PST M-F) or call Nike.com at *** (4am-11pm days a week) to get the card information added to the order. Please reference # *** when calling for easy reference to your profile/history for this order/refund

Complaint: ***I am rejecting this response because:
First of all, the shoe should be designed to handle "inside friction" like are you joking? What your basically saying is that Nike is negligent when it comes to the design of a product and its sustainability In comparison, if Boeing Airplanes said " Don't worry about the strength of the wings in our planes design, if they fail its because of the wind..Let the customer deal with it."
Secondly, lets talk about the "excessive outsole wear" issueI have attached photos of my shoes for your review as well as the general publicsThey look pretty damn new to meIf your referring to the bottom of the shoe, than herein lies another issueWhat kind of pathetic rubber are you using that wear happens to this extent after only a few months?
Thirdly, what doorknob that unknowingly bought a product from a company with no quality standards would ever use a 15%! promo code to re-purchase more garbage from the same company?
*** ***

Complaint: ***I am rejecting this response because:
I have suggested numerous requests to compromise for the error your company made, all of which you chose not to fulfillIn addition, you have not provided any compromising suggestion, but rather stick with your original "fix" by stating that is all youre willing to do
I understand im just one customer, but it is sad you do nothing to make that customer satisfied after an unfortunate experienceNike is a huge customer, and I understand by your actions one customers satisfaction is irrelevantThat is sad to hear
Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.comWe regret the issues with the delay in processing the refund and for any inconvenience
A refund for order *** was processed for the Nike Zoom LeBron Solider Men's Basketball Shoes, style
#***-*** received with UPS Tracking #***:
Delivered On:
Monday, 08/01/at 10:A.M
Left At:
Dock
Received By:
PRELOAD
A $Physical Nike Gift card refund (***) will be sent to the address on file in the orderPlease allow 1-business days for the process to complete
Please know that the return/refund for order # *** Nike Air Shibusa Men's shoes was also processed out to a $Physical Nike Gift CardOn 7/a request was received to Nike.com to have a Digital Gift card emailed to [email protected] in lieu of the physical gift cardIt's important to note that an exchange of funds from a physical gift card to a digital gift results in receiving a blank/no value physical gift card(s) in the mail as the funds are transferred to the digital gift cardThe $gift card (***) was then used on order #***
Thank you for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hi ***,
Thank you for contacting Nike through the Revdex.com
We are sincerely sorry for any negative experiences you’ve encountered in participating in the "Just For You" via the Nike+ SNKRS app
We’re constantly working to evolve our capabilities to
improve the launch experience in all facetsEvery comment is taken with great consideration and the valuable input is used as a basis to improve our processes internally and externallyRest assured your feedback was passed along to the appropriate team within Nike
It is possible the payment issues could be related to the form of payment method used when placing the orderTo be prepared for future launches you will want to insure that the information is update and correctWhile the the early access inventory is sold out, the Air Foamposite One will launch via the Nike+ SNKRS app on 1/
As I understand this was a frustrating experience for you, I will be sending a courtesy $Nike Digital Gift card to your email address on fileYou can expect to receive it within hoursThe Nike Gift Card can be redeemed online at a Nike.com or a Nike retail storeIf you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week
Thank you again for contacting Nike
Sincerely,
Kelly
Nike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We truly apologize for the issues with your Nike.com order *** and regret that it was not received as intended. We thank you for sharing your experience with us. It is through the consumer
feedback we receive that we are able to improve our business services.
A review of the order has been done and I've can confirmed that a refund was indeed issued. A credit of $was made to the credit card ending #***Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements
Additionally, a 20% promo code was offered for use on a future order at Nike.com. In the event you would like to visit Nike.com in the future, I'm providing the promo code details belowThe promo code is valid for months
***EXPIRATION DATE: 2016-05-
TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time
If you have any questions regarding the refund or promo code, please contact Nike.com at 1-800-806-and reference #***
Thank you again for contacting Nike and again I apologize for the inconvenience this has caused
Sincerely,
Kelly
Nike

Hello ***
Thank you for contacting Nike through the Revdex.com
We are sorry to hear of your experience with your return and refund for Nike.com order(s) #*** and #*** and regret any inconvenienceYour feedback regarding your experience is truly
appreciated and taken with great considerationThe valuable input is indeed used as a basis to improve our business processes
Please know that refunds to Digital Gift cards have an internal process in our system in which the refund has to first process to a physical gift card and then requires a manual process to issue the Digital Gift card that is emailed to the consumer
In review of the order #***and the contact history a 15% promo (***) and a Next Day shipping promo (***) for the issues related to this order was providedIn regard to the recent order, and the details from Shaina at Nike.com a Media Exchange of $was processed from your gift card to your credit card on 5/Additionally, as was offered $(20%) was credited to the order credit card on 5/While the funds are immediately transferred, the timeframe for the actual posting to your account is dependent on your bank, which is typically 3-business days
To offer our apologies for the inconvenience with the order #***, two promo codes were provided for use on a future order at Nike.com
20% Off Promo Code: ***
Expires: 11/06/
Free Next Day Shipping Promo Code: ***
Expires: 11/06/
If you have questions in regard to the usage of your promo codes, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week
Thank you again for contacting Nike

Hi ***,
Thanks for contacting Nike through the Revdex.com
We regret that you are not satisfied with the inspector’s decision of your claim, # ***Like you, we expect the highest quality from our productsPlease know your feedback is greatly
appreciatedT
After review of the inspector notes and overall issue, we are offering a one-time courtesy second claim review of the soccer ball at Nike World HeadquartersIf a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the productAs stated in Nike’s Return Guidelines, shipping cost is the responsibility of the consumer and must be agreed upon when the claim is submitted
If you would like to proceed with the claim review, please use the attached a pre-paid labelOnce the ball is received to my desk, please allow 1-business days for the inspection process to complete
Again, thank you for contacting Nike
Sincerely,
Kelly
Elite Service Team
Nike, Inc

Hello ***,
Thank you for contacting Nike through the Revdex.com
We appreciate you sharing your feedback regarding the launch process for the HyperAdapt At Nike, we take all consumer feedback seriously and with great considerationThe valuable input you’ve
provided has been shared with the appropriate departments within Nike
As you are aware, the demand for the shoes has been massive and we are pleased to let you know that we will have more pairs available in select colorways for purchase in the coming monthsIf you’ve not already signed up at Nike.com/HyperAdapt please do as this is the best way to receive the most up to date information regarding upcoming releases
Thanks again for contacting Nike
Kelly
Nike