Nike Inc

Complaint: ***
I am rejecting this response because: no compensation was given and even offer of from NikeA company that does not care about there customerI took a day off for this and you guys did not communicate with your customerI even spoke to one of your associates and still waiting for a call from a manger or supervisor after being promised I would receive one in hours.
Sincerely,
*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
I want to thank you for contacting the Revdex.com regarding your recent denied claim: *** I understand that you are disappointed with our decision and appreciate you sharing your
feelings
Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years Per the Terms & Conditions of our return guidelines (see Nikeclaims.com), it states, "Any footwear returns that arrive more than years after the manufacturing date will be returned without inspection.”Regretfully, the product you returned was manufactured more than two years ago and was not eligible for inspection However, as a one-time courtesy, I’m offering to provide a claim exception. Please use the attached prepaid label to ship your shoes directly to me at Nike World Headquarters for an inspection. If approved a Nike Gift card will be issued for the full retail value of $
If you have any questions, please contact Nike Corporate at ***3and reference #*** or call me direct at *** ext ***, M-F 7am-4pm PST
Thank you again for contacting Nike

Complaint: ***I am rejecting this response because Nike did not refund the overnight shipping cost that I paid with the original order. Nike only refunded $where original price including shipping was $130.80.
I had to pay shipping to return the cancelled product in addition to the $130.80, but would be satisfied if the entire $is refunded.Sincerely,*** ***

Complaint: ***I am rejecting this response because: due to your email error I had to go out an spend another large amount of money on another Father's Day giftYour company's mistake cost my $and I don't believe a 10% discount is anywhere near an acceptable apology for this issue that you are clearly taking credit forNot to mention that a main reasons for my complaint was also because as a large corporation you should be manufacturing and shipping product as orders were placed out of fairness for your consumer which was not the situation for my case as many people I know had already received them two weeks agoI am taken back by the lack of consideration for your customers and am insulted that you think removing basically the taxes from an order will surely make up for the money I was forced to spend due to your error and the time I have had to take to even make these complaints.Sincerely,*** ***

Hello ***, Thank you for contacting Nike through the Revdex.com Nike submitted the required information regarding your store experience to Nike’s Retail Management team. Per their resolution about this matter, no further actions will be taken. Nike stands behind
their decision and any additional or future complaints will need to be handled directly with the Retail Management team of the specific store. Sincerely, KellyNike

Complaint: ***
I am rejecting this response because:
Sincerely,
* ***

Complaint: ***
Dear Nike Customer Care,
Thank you for your responseI understand that you provided me with a 15% discountFirst of all let me start by point out why I am rejecting the response along with the discount code - Even with the discount code, there is no soccer ball of the same category that I can buy and get before the day I leaveThe whole purpose of going through rigorous dilemma of choosing a ball and ordering it just goes to waste plus finding another gift is even more time consuming(You can see how much time the IP Address of my laptop has spent trying to look at different options!) Second, there was no real apology for the whole situation
I see you know that your website has a lot of people buying stuff and things go out of inventory! Kindly fix it to a level where we cannot place orders if it is not available!
I am done with the matter, thank you for your time
Just disappointed.
Dear Revdex.com, Thank you for proving the platformKindly close this complain! I am fine with closing it without anything since my desired outcome is not possible by a multi-billion companyI confirm, I would like to close the complain
*** ***.Sincerely,*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
I appreciate your assistance in providing the information so that your claim details could be located in our system
In review of the claim CL #*** it appears that you were assisted
by Jamal in regards to the claim replacement and gift card requestWe apologize for any issues with the claim process and regret the inconvenienceYour feedback regarding the claims process is indeed important and taken with great considerationThe valuable input is used as a basis to improve our business services
As a backup to the retailer, our claims process is an option offered to consumers to receive assistance when the original retailer is not willing or unable to assistNike does not cover the cost of shipping and taxes for product sent for an claim inspectionClaimed product deemed to be flawed by inspectors and is approved for credit are recycledYour product as an approved claim was recycled
Per our conversation today 8/and the correspondence with Jamal regarding the claim, a pair of Nike Free TRstyle #833413-sz was sent as a replacement for the claimed and apporved productThe UPS tracking number is *** and the delivery details are as noted below:
Delivered On:Tuesday, 08/16/at 12:P.M
Left At:***
Received By:***
Thank you again for contacting NikeIf you have any questions about the claim process or we can be of any additional assistance, please contact Nike Corporate at 1-800-663-
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting Nike through the Revdex.com
We thank you for your feedback regarding the pricing of the Nike Air Presto Mid Utility Men's Shoe, 859524-Please know we take your concern seriously and with great consideration, and have
reviewed all resources to insure accuracyWhile the information we find in our internal system shows the correct price of $109.97, we have issued the price difference ($20.00) to a Nike Digital Gift card as requestedIt will be sent to your email address on fileYou should receive it within hoursPlease check your SPAM/Junk filter if not received as often it can be captured in their folders
You also have the option of returning the item for a full refund in accordance with Nike.com's return policy (see http://help-en-us.nike.com/app/answer/article/returns-policy/a_id/29785/country/...⇄ )
If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week
Sincerely,
Kelly
Nike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We are sorry to hear that your Nike product was not as expected when purchased at the store and apologize for the inconvenience
Please know Nike retail stores have specific guidelines
for purchases made at the store and are returnedYou can view the information online at www.nike.com then ReturnsThe information is also printed on the back of the receipt
Since you are unable to return the product to store and as a one-time courtesy, we are offering you to return the product to Nike WHQ for assistance of a refund to a Nike Gift cardAttached is the shipping label for the return to my deskIf you have any questions, you may call me at 1-888-340-ext
Thank you again for contacting Nike. I look forward to assisting you
Sincerely,
Kelly
Elite Services

Hello ***,
Thank you for contacting Nike through the Revdex.com
I sincerely apologize for the issues and any inconvenience regarding your cancelled Nike.com orders
Due to the multiple gift cards involved and orders, I tried to reach you today to discuss
this matterAn email was sent to your email address provided in the Revdex.com profilePlease respond to the email for direct assistance with the gift cards used and refunded in the cancelled orders
If there is a preferred time to reach you directly by phone, please provide the time and best phone number you can be reached in the response to my email directly and I will contact you
Sincerely,
KellyNike

Complaint: ***I am rejecting this response because:
Hi ***
Thank you for your time to respond to my complaint However, I do not find it as a satisfactory resolution From my past experience with UPS, if a receiver is not home to accept the package, UPS usually keep it in one of their the nearest warehouse so that customer can pick it up within days I don't know what instruction did Nike provides to UPS that when delivery attempts were made and unsuccessful, they should be returned to sender immediately This sort of act gave me the impression that Nike has no intention to make a successful sale since once the package gets returned, a full refund will be processed regardless if a customer has reached out to customer service for a re-delivery Most importantly, when the package got returned to the sender it was still intact It's not like a customer has opened the package and seeking for a return because he doesn't want it anymore or for any other reasons At that time, the item was still being sold to me Yet, Nike has begun processing a refund
We are not talking about a sneaker where I can go into your website and buy it again It's a sneaker where I have to stick in front of my computer for nearly hours and hoping I may get a chance to buy a pair I was really lucky to make a purchase but not lucky enough to receive it I want to say thank you for providing me with the promo codes but I don't see that I will be shopping again at Nike in the future with this kind of customer services and business practices

Hi ***, Thanks for your reply. Yes, merchandise that is unworn and unwashed can be returned to Nike.com. We can assist with the return to Nike.com, however, additional information is needed to create the returns in our system. You will need to contact Nike.com with your Nike.com order #*** and the reference # ***. Should any product be returned to Nike.com and credit issued, due to the age of the order payment details may need to be updated. Assistance with any updates can be provided when contacting Nike.com Customer Service at 1-800-806-4am-11pm PST, days a week. Sincerely,***Nike

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have repeatedly asked nike to submit proof that the nike gift card was transferred or sold to 3rd party, no attempts have been made so far to provide tis proof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
So one month of wear, is normal? Really? You are telling me that a cent hole is normal? Do you believe that? Why would anyone want a shoe that last one month? That is $a year I can buy a used car for that I don’t want your product anymore You keep the dollars enjoy it I will never buy your products again The pictures I sent shoukd be enough Perhaps contacting your first inspector and firing that person might be in line for the first denialI should never have had to resendAgain, I don’t want your productKeep the moneyEnjoy it
Sincerely,
*** ***

Hello ***,Thank you for contacting Nike through the Revdex.com.We truly apologize for the customer service you received and the transaction issues with your Nike.com. Please know we take these matters seriously and understand the importance of providing quality
customer service on every service level. Due to your concern, a review of the contact history and transaction was completed. According to our internal systems, the order was fully refunded for the additional charge. A credit of $was issued to your PayPal account on 9/The funds should already appear as in your PayPal accountPlease contact PayPal if you have any questions regarding the credit postThank you again for contacting and once again we apologize for any inconvenience.Sincerely,KellyNike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We sincerely apologize for any negative experiences you have encountered in participating in the Air Jordan OVO drawing on the SNKR app. I can understand your frustration and regret the
inconvenience this has caused.
Please know we're constantly working to evolve our capabilities to improve the launch experience in all facets. Every comment is taken with great consideration and the valuable input is used as a basis to improve our processes internally and externally. Rest assured your feedback has been passed along to the appropriate team within Nike.
The Air Jordan OVO is indeed sold out and no additional units are available to purchase. Please follow @nikestore and check the Nike.com/snkrs feed for updates on all launch products
Again, thank you for sharing your feedback.
Sincerely,
Kelly
Elite Service Athlete

Hi ***,
Thank you for contacting Nike through the Revdex.com.
We truly apologize for the inconvenience with your recent order(s) at Nike.com. We appreciate your feedback and for letting us know of your experience. It is through the valuable feedback from consumers
that we are able to improve our business services.
After review of your order(s), it does appear that the request for an exchange order of *** was not properly processed into the system and when the items of the original order were received at the warehouse, the return processed into a refund to the original form of payment A $digital Nike Gift card was reissued in lieu of the original gift cards used on the order
The new order ***placed 12/did not bridge into our ordering system and while the payment details were captured for only the Nike Gift card ending #***, the authorization of funds on the credit card used did not charge. The “held” funds will automatically fall off your credit card within 3-business days depending upon your banks process
I have generated a new Nike Gift card in the amount of $Included in the amount is the $captured for payment from the Nike Gift card for the unbridged order ***At your convenience, you can place a new order at Nike.com or use the gift card at a Nike retail store in your areaYour Nike Gift card will arrive within 2-business days via FedExBelow is a courtesy Next Day Air shipping label for use on expedited delivery at Nike.com.
***
EXPIRATION DATE: 2016-06-
If you have any questions or need assistance placing an order, please contact us at 1-800-806-6453, 4am-11pm PST
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting Nike through the Revdex.com
We apologize the orderings issues you've experienced and regret the inconvenienceYour frustration is completely understandableWe will indeed research the issue with our inventory team to find the root cause
In
review of the billing concerns of the cancelled order(s) there were no charges made to your credit card for either of the cancelled orders: *** and ***Nike.com does not charge the form of payment until the item(s) have shipped from our warehouseFunds are "held" in a pending status for payment to insure availability of a charge when shippedHowever, if the items are cancelled the authorizations are reversed or the funds typically fall off the account which can take up to 5-days depending upon your bankIf you have a statement from your bank showing charges to your account, we are glad to review the documents
Today 1/15, we were unsuccessful in our attempt to reach you at the number provided in the complaint and your order history to inform that we did locate a pair of the Air Max Thea #807385-sz and they have been set asideIf you would like to purchase the pair, please contact Nike.com to confirm and provide your credit card detailsWe are glad to apply the 15% discount and ship with courtesy Next Day Air for the inconveniencePlease contact Nike.com at 1-800-806-6453, 4am-11pm, PST days a week
Thank you again for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com. We regret your order was not received as expected and apologize for the inconveniencePlease know your concerns regarding the Air Jordan XI Retro, style #378038-are a matter we take seriously and with great
consideration Your feedback was forwarded to our internal Quality Team for process improvement opportunities However, it’s important to keep in mind that not all material is perfectWe can assure you we inspect all products for quality, but some products may occasionally have slight manufacturing or shipping blemishesFor anything considered a flaw or unacceptable, or for any issue which could cause compromise to the product or its intended performance we offer a return assistance through our return policy: see Return/Exchanges at https://help-en-us.nike.com/ . In review of your Nike.com order for the item, it appears that you’ve returned your order on 12/to a Nike store for a full refund. Due to the inconvenience, I’ve issued a $Nike Gift card to your email address on file. You can expect the email to be received within hours or before Please check your JUNK/Spam filter for the email message if not received within that timeframe. Nike Gift cards can be used online at Nike.com or at a Nike storeIf you have any questions or concerns, please contact Nike.com at 1-800-806-4am-11pm PST, 4am-11pm PST.Thank you again for contacting Nike. Sincerely, KellyNike