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Nike Reviews (186)

Suspended Account and refuses to say why???
I've been a member of Nike since 2014 and have always worn Nike products. I recently tried to place an order and I was told that my account had been suspended and would never be able to buy anything online. I asked what grievous act could I have committed to be suspended from Nike. Especially a customer that has been with Nike so many years but all my requests fall on deaf ears. Nike doesn't have the decency or respect to answer a single email. Just that you've been suspended from buying anything online because I violated some policy. I have no idea what policy I could have broken because no one will tell me anything. I'm really disappointed in Nike after being such a good customer but I guess it is right what people say, Nike doesn't care about anybody except themselves. They could care less if you've been a member for 20 years , you're of no value to Nike.

Hello ***, Thank you for contacting Nike through the Revdex.com We reviewed the claim and indeed confirm that you were credited the full MSRP price ($15.00) of the Nike Mercurial Fade, SC2361- Keep in mind when a claim number is generated the Terms and Conditions of the return guidelines are agreed upon Consumers have the option of sending their product deemed to be flawed for an inspection It is first and foremost recommended to work with the original place of purchase to avoid any inconvenience and receive fastest serviceOur service is a backup to the retailer Please know Nike.com offers free ground shipping to members of our site and free shipping on returns There is no charge to be a Nike+ member and additional benefits are provided As a courtesy, I'm providing a promo code for free shipping and 15% off a future order at Nike.com You can view the promotional code Terms and Conditions online at: [redacted] EXPIRATION DATE: 2016-06- [redacted] EXPIRATION DATE: 2016-06- Terms and Condition: http://help-en-us.nike.com/app/answers/detail/a_id/3706/kw/promotional%20code If you need assistance with the promo code usage or placing an order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST Sincerely, Kelly Nike

Hello [redacted] , Thank you for contacting through the Revdex.com We appreciate your feedback regarding your experience and regret any inconvenience A review of all the contacts to Nike regarding the issue/claim, return and inspection process was completed I understand this is a difficult circumstance and assure you we are willing to provide assistance for the return of the shoes to Nike for the required claims process As stated in the email sent by the Nike agent, we are glad to send a box along with a free shipping to avoid any inconvenience A UPS Call tag can be generated to pick up the package directly from the residence and shipped directly to the warehouse for the inspection Please know in order for the consideration of compensation, product must be physically inspected and sent to our claims warehouse and deemed by inspectors to have a material or manufacturing flaw If credit is issued a Product Voucher in the full retail amount is issued for use only on Nike.com Product replacements and refunds must be obtained through the original place of purchaseTo view the Return Guidelines Terms and Conditions, please visit Nikeclaims.com If you wish to proceed with the claim inspection and would like the box and free shipping label/UPS Call Tag as offered, please respond to the email sent 12/with the details and we will assist you Thank you again for contacting Nike Sincerely, Kelly Nike

Hello ***, Thank you for contacting Nike through the Revdex.com We are sorry to learn of the issues you experienced with your Nike+ FuelBand and regret any inconvenience In review of the order #Oplaced 6/14/for the Nike+ FuelBand (Large) style# WM0075- sz L a full refund of $was processed to your credit card ending #on 6/24/for this item As a good-will gesture we are glad to provide a courtesy $Nike Gift card for use on Nike.com I can send the gift card via your email on file or to your home address via FedEx You can reply to the Revdex.com complaint or contact me at 1-888-340-ext [redacted] Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello ***, Thank you for your reply I again apologize for any confusion that may have happened with the status/delivery of your package As you are not satisfied with your Nike products, you indeed have the option of returning them to Nike.com for a full refundTo assist, I've created labels for you to return them to Nike.com and sent to your email address on file in the order Nike.com orders can be returned for any reason within days of the shipping dateAfter days, product can be returned if unworn and unwashedYou also have the option of returning your order to any Nike store in the U.S If you have any questions, please contact Nike.com at 800-806-6453, 4am-11pm PST, days a weekSincerely, Kelly Nike

Hello ***, Thank you for contacting Nike through the Revdex.com We regret your order was not received as expected and apologize for any inconveniencePlease know your feedback is important to us and taken with great considerationWe also use it as a basis to improve our business services After review of your recent contact/photos, we are offering to assist with a replacement upon inventory availabilityI'm researching all available resources to see if a pair can be locatedPlease allow me 1-business days, for this to be researchedI will follow up via email at the address we have on file with further information Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Revdex.com: I will accept Nike's offer to provide $gift certificate to my email address on file.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry to hear of the issues with the shoelaces of your Nike footwear and regret any inconvenience this has caused for you Keep in mind that shoelaces can be become frayed over time due to usage and may need to be replaced Unfortunately, we do not stock shoelaces at our World Headquarters, however, replacement shoelaces can be found at Nike Factory Stores, authorized retail stores, sporting goods stores or shoerepair shopsAs a one-time courtesy, we are providing a $gift card for use in purchasing shoelaces at a Nike storeThe Nike Gift card will be sent to you via FedEx to the address information on file If you have any questions, please contact Nike at 1-800-344-and reference # [redacted] Sincerely, Kelly Elite Services Athlete

Hello ***, Thank you for contacting Nike through the Revdex.com We regret that you are dissatisfied with Nike’s warranty and return process for the Nike+ Sportswatch GPS Your feedback is truly appreciated and will be forwarded to the proper departments within Nike Please know that if you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelines In general, Nike+ Sportwatch GPS claims are issued a replacement however; because the product is no longer available for replacement a Product Voucher was issued in the full MSRP of $ Product Vouchers are not transferable and are not redeemable for cash This information is printed on the back portion of the Product Voucher If you have questions, about the usage of your Product Voucher, we are glad to assist Please contact Nike.com at 1-800-806-6453, 4am-11pm PST Sincerely,KellyNike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.comWe regret that there was an unauthorized card made to your credit cardWe take fraudulent activity seriously and understand your concernThe order submitted 6/was cancelled and no charges to your credit card will be processed for the orderThe $authorization "hold" was successfully and fully reversed on 6/and typically automatically falls off within 3-business days and/or is dependent upon your banks procedureWe’ve also directly faxed information to the bank relevant to this matter today, 6/21/If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week.Thank you again for contacting Nike.Sincerely,KellyNike

Hello ***, I'm contacting you on behalf of *** Attached is the free shipping label for use in sending your product to Nike World Headquarters Once received the one-time courtesy Nike Gift card in the full retail price of the product will be issued to your email address on file Please let me know if you have any questions or if the label is not attached You can contact me directly at 1-888-340-ext Sincerely, Kelly Elite Services Athlete NIKE, Inc

Hello ***, Thank you for contacting Nike through the Revdex.com We regret the order placed 12/was not received as expected and apologize for any inconvenience A new order was placed with Next Day Air shipping and according to the tracking details delivered 12/to the original address on the orderA full refund on the original order was credited to the form of payment usedCredit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your refund, please contact Nike.com Customer Service at 1-800-806- Thank you again for contacting NikeWe very much appreciate your business and hope that you will visit Nike.com in the future Sincerely, Kelly Nike

Hi Ally,Thank you for your reply According to the store #the Head Coach, Lauren reached out to you on 2/regarding your Retail Escalation and to offer assistance If you have any further questions regarding this matter, please contact the store Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***, Thank you for contacting Nike through the Revdex.com We appreciate you sharing your experience using the SNKRS app and are glad to know that you are part of the Nike+ community I' sorry to hear of the issues you encountered in placing an order for the Air Jordan VII Doernbecher Freestyle shoes and As you are aware, this was a popular launch and the shoe sold out quickly with no remaining inventory available In reviewing the issues while placing an order, we recommend the following suggestions before attempting to place new orders through the SNKRS app *clearing your cache' and cookies *uninstall the app and reinstall as it appears These recommendations may be helpful if previous information is possibly stored in your SNKRS profile While we are unable to fulfill your request to obtain the shoes due to their unavailability , I will be sending a $courtesy Nike Gift card to your email address on fileYou can use the Nike Gift card online and on our site at Nike.comIf you have any questions, please contact us at 1-800-806-6453, 4am-11pm PST Sincerely, KellyNike

Complaint: [redacted] I am rejecting this response because:I have had Nike shoes in the past and RUNNING shoes should not create a hole in the toe The shoes still look brand new, fresh out of the box It is not like I have damaged them in any way I believe it is a defect because they should hold up longer then a few months I have never had so many issues with any other company I will mail the shoes back like you requested Please know that I am still very upset at the way you are handling this situation, especially for such a big company Sincerely, [redacted] ***

Hello [redacted] , Thank you for contacting Nike through the Revdex.com A review of your denied claim # [redacted] has been completedAccording to the information, your claim was denied due to the date of manufactureNike will consider for review product that is received within years of the date of manufactureProduct must show evidence of a material or workmanship flaw Your product date is 7/25/and is beyond the two-year date of manufacture for a claim reviewThis information is provided in the stated US Footwear Terms & Conditions (nikeclaims.com) and agreed upon when a claim is submitted While the claim was denied because of the date, we can offer a courtesy one-time inspection to review your product for material or workmanship flawPer our process it requires for you to send the product directly to Nike WHQ for a claim review If approved, and you do not have a sales receipt, a Nike Gift card for the last sale price ($12.80) of the product will be issuedHowever, please note, if you purchased the product within the last months and indeed have the sales receipt, we can offer the receipt price, also in the form of a Nike Gift cardA receipt was not found in your contact to Nike nor attached to the Revdex.com complaintIf you have the receipt, please include it with the product If you wish to proceed, please use the attached prepaid shipping label for use when shipping your product directly to Nike WHQ Again, thank you for contacting NikeI look forward to assisting you Sincerely,Kelly Elite Services Athlete

Complaint: [redacted] I am rejecting this response because:Your offer was insufficientIf the result of your inspection concluded that your product was not defective, it would be your duty to return to product to meI find it odd that Nike's position is no defect, but yet it failed in returning its product so that I could continue investigation and have an independent inspection performedFurther, I would caution you of making libelous statementsThis complaint will be forwarded to the Oregon State Attorney General's Office on Consumer Affairs to look into your business practice and institute an internal review of this manufacturer defect process Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Nike through the Revdex.com We value your business and are sorry to learn you’ve experienced an issue with your productPer our return guidelines (see Nikeclaims.com) for the fastest service, Nike recommends returning your product to the original place of purchaseHowever, the retailer does have their specific guidelines for providing assistanceSince the retailer was unable to assist you with your footwear, please visit Nikeclaims.com to review our claims policy and start your online claimOur experienced Nike inspectors will examine your shoes for material and/or workmanship flaws, and if approved for credit a Product Voucher will be issued for the retail value (MSRP) of your product Product Vouchers are for use only at Nike.comProduct replacements and refunds must be handled through the original place of purchaseIf you have any additional questions, please call us 1-800-344-between am-pm PT, Monday-Friday.Thank you again for contacting Nike Sincerely, Kelly Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I must contact Nike tomorrow to get their claim number.None was provided Sincerely, - [redacted]

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