Nike

Hello ***,Thanks for taking the time to contact Nike through the Revdex.comWe thank you for your sharing feedback concerning the cancellation of your order for the AJ"The Master " and the customer service you receivedConsumer service is of utmost importance and we are truly very sorry for any inconvenience you experienced when contacting Nike.com about your order cancellationPlease know your comments are indeed appreciated and we are listeningWe use the feedback we receive as a basis to improve and expand our business and customer service on every levelOur team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through consumer feedback like yours we are able to improve the overall consumer experience.While I understand you are requesting the AJ “The Master”, per the email sent, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue" Although you are not interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeks Again, you can use the 20% off promo code that was provided toward any future purchase on Nike.com Thank you again for contacting Nike Sincerely,KellyElite Services Athlete

Complaint: [redacted] I am rejecting this response because: Go to [redacted] with your 10% discount codeWho told you I am interested in buying other productsKelly you are ridiculous and stupidI have spent thousands of dollars in Nike products and this all you can offerMay your position rotten and your business as wellNothing lasts forever and specially a business that does not reward its employees or customersYour products arrived late and damaged and don't need them anymoreI want my money back and that is what it will hurt your business the mostIf all customers started getting our money back which is the best revenge your business will go out of business and I hope this happensI would rather have my money and use it somewhere elseBest solution and I win Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Nike's response did not address the main issue, which is this happens MOST of the time that I order from themIt shouldn't take 3-days for you all to figure out you don't have enough stock to fulfill all of your ordersAnd if it does, then maybe you all should invest in a better systemSincerely, [redacted] ***

Hello ***, Thank you for contacting Nike through the Revdex.com A review of your Nike.com order/refund details involving the Nike Gift Card were reviewedAs a courtesy, we are reissuing a $Nike Gift CardA Nike Gift card will be issued to your email address on file and should arrive within hoursIf you have not received your Nike Gift Card via email after hours, we recommend checking your email SPAM/junk filter for the gift cardIt's possible that it will be captured in the filter For reference, here is a link to Nike.com Gift card Terms and Conditions, http://help-en-us.nike.com/app/answer/a_id/2991/p/ Please contact us at between the hours of AM and PM Pacific Time, seven days a week, if you have any further questions or concerns Sincerely, KellyNike

Hello ***, Thank you for your response The Nike Gift card for the refund of the cancelled order was shipped and delivered 1/via FedEx As mentioned, the shipping would take up to 1-business days The tracking number is FedEx [redacted] Below is are the delivery information details: Actual delivery: Fri 1/08/2:pm [redacted] ***, [redacted] US The cents was not charged to your card as the order was cancelled before payment was charged If you have any questions about the gift card usage or promo code, please call Nike.com at 1-800-806-and reference # [redacted] - [redacted] Again, I apologize for the inconvenience with the order Sincerely, Kelly Elite Services Athlete [redacted] - [redacted]

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We regret the issues with the delivery of your Nike.com order and apologize for any inconvenience this has caused Per the email we sent 11/to [redacted] , a package tracer investigation has been initiated with [redacted] in connection with tracking number [redacted] [redacted] will be in contact with you, if they have not already, during the driver follow up processOnce they have been able to reach out to you [redacted] will let us know the outcome of the investigationKeep in mind this process can often take up to business days We've refunded your original form of payment for the missing item, the Alejandro Nike Air Max Penny (Doernbecher) Boy's shoe, style #728591-sz The item is out of stock and cannot be reshipped A separate email with details of the refund will be sentPlease allow from 1-billing cycles for the credit to appear on your banking statement, this is dependent on how quickly your card issuer posts the credit Also, due to the inconvenience with your order and the delay, a 20% off promo code for use on a future order at Nike.com was issuedIn the event, you did not receive the details, I've provided the information below [redacted] EXPIRATION DATE: 2016-05-03TERMS & CONDITIONS: For questions regarding your order or refund, please contact Nike.com Customer Service at 1-800-806- Again, we apologize for the inconvenience with you order and look forward to serving you in the futureSincerely, KellyNike

Complaint: [redacted] I am rejecting this response because: it is a cop out answer

Complaint: [redacted] Hi, thank you for your responseThe reason for me contacting through the Revdex.com is because I had spoke with a rep online and pretty much he told me there was nothing he could do about itI wish there was a way that I could have settled this without involving any oneNow the reason that the shoes do not fit is not because of my neuropathy that has nothing to do with itI actually am a lifelong fan of nike sportswear and this is the first time I feel cheated buying a nike productI currently own a pair of shox, reax, lebron 12s, airforce 1, rosches and jordan son of mars sneakersAll my other biles I bought 1/and wore them and still wear with no issuesIts just these that are made with this neoprene fabric are extremely tightBefore I came to the conclusion that I did I also did research online and came to the conclusion that the shoes "run small"As posted in numerous blogs and posts that i've come acrossIt cannot be that everyone writing these blogs and post have issues alsoI would like to resolve this issue as soon as possibleIf you would id like you to go online and look at the post about these types of shoes so that we may come to a conclusionI would just really like to exchange my shoes and have this be over with if you have a trailer in my area willing to do it Thank you [redacted] ***I am rejecting this response because:Sincerely, [redacted] ***

Thank you for contacting us for an update on your Nike cleatsI am sorry you were not able to get ahold of KellyI completed the courtesy second inspection for you on the cleats and we are not finding anything wrong with the manufacturing that would cause pain in your sons feetThe inspectors findings that this is a 'fit' issue are foundedAs the manufacturer of the product our claims process will cover any material or workmanship flaws with our productsIn a situation such as this you need to work with the retailer you purchased them fromThat being said, we value you as our consumer and would like to help your son find a different cleat that will work better for himWe emailed a courtesy Nike gift card to you at [redacted] @kc.rr.comYou will receive it in the next hours if you don't have it alreadyYou can use the gift card to purchase a different model online at Nike.comKeep in mind this is a one time courtesy we can provide and if you need to use our claims process in the future the inspectors decision will be finalPlease let me know if there is anything else we can help you withOur apologies again for the delayed resolutionHave a nice daySincerely, BeckyNike Elite Service TeamNike, Inc

Hello [redacted] , Thank you for contacting Nike through the Revdex.com about your Nike.com order/return exchange experienceWe are sorry to hear of the issues you encountered and regret the inconvenience it causedI tried to reach you by phone, however, I was unable to reach you A review of the order details for the Nike.com orders # [redacted] , [redacted] , [redacted] were completed along with the contact/chat history with the Nike agents who assisted youWe understand the importance of providing a positive consumer experience and take the matter very seriouslyIt is through the feedback of our consumers that we are able to improve the services we provide at Nike.com and ensure our consumers have the quality customer service they expectSo, thank you once again for sharing your valuable comments In review of the orders in our system and contact details with the Nike agents, we wanted to first inform that a refund for the shipping charges ($+ tax) was issued for order # [redacted] along with a price match of $($+ $tax) the Air Max Goadome is priced at on Nike.com and for the new order that was placed ( [redacted] )A total credit refund adjustment of ($29.68) was processed to the original form of paymentCredit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statements Please note, as a Nike.com member we do not charge for ground shipping, however, you must be logged into your Nike + account when placing an order for the system to recognize your member status and for orders to be visible in your historyBecause it does not appear you may have been logged into to your Nike+ member profile, the original/exchange order is not visible under your profile history The return/exchange order [redacted] was indeed shipped 6/and delivered 6/in time of the needed date 6/We regret if the shipping details were not visible at the time you contacted us and spoke with the agent for a shipping statusI completely understand that it was important to receive your shoes on time and therefore placing a new order to be assured of having the product for your needed work The new order [redacted] is visible under your Nike+ member order history and also showing as delivered on 6/The Next Day Air shipping charges and a courtesy 20% discount were applied as offered/provided by the agentWe are not showing that a promo code was applied/used on the original orderHowever, as mentioned, the order ( [redacted] ) was discounted/price-matched to the current sale price of the item at $ If you have any questions regarding your refund or need assistance with a return, please contact Nike.com at 1-800-806-and reference # [redacted] or contact me at the number I provided on your voicemail Thank you again for contacting Nike.comWe hope that you will visit us again in the future Sincerely, Kelly Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com.We’re truly sorry to learn of your recent experience when contacting Nike.com for assistance and thank you for sharing your feedbackA review of your contact history was completedAs part of our commitment in providing exceptional customer service, calls/chats are recorded and monitored for coaching purposesPlease know we recommend consumers record the return UPS tracking number as the tracking information allows us to confirm the delivery to our warehouseA refund was processed and a credit of ($42.37) was issued to the original form of payment for the item # [redacted] size Please know credit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor additional questions regarding your refund, please contact Nike.com Customer Service at [redacted] .Thank you again for contacting NikeWe hope that you will visit us again in the future.Sincerely,KellyNike

Hello [redacted] Thank you for contacting Nike through the Revdex.com We regret that the Nike Team Stripe (NFL Ravens Men's T-shirt) purchased in order # [redacted] was not as expected and apologize for any inconvenience regarding the service received After review of the call and the initial contact notes, please know your comments regarding the color variance was indeed forwarded by the Team leader to the proper departments within Nike for feedback purposesOur team uses the valuable input as a basis to develop and improve future Nike products Credit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statements As courtesy, we've issued an advanced refund for the item on the orderUsing the return shipping label generated you can return the product at your conveniencePlease note that in the future, if your not completely satisfied with your Nike.com purchase(s), the item(s) will need to be returned and refunded at the warehouse when received We thank you for contacting us and making us aware of your experience and hope that you will once again visit Nike.com

Hello [redacted] , Thank you for contacting Nike through the Revdex.com Nike stands behind all products for flaws in material or workmanship for up to two years from the date of manufactureWe regret the issues you’re experiencing with your Nike footwear If you feel your product is flawed and the retailer is unable to assist or you are unable to return to the store, we offer our claims inspection as an option to receive assistance As you are aware from a previous claim submission, product sent for inspection is examined by our inspectors and if determined a flaw is present, a Product Voucher for use on Nike.com is issued in the full MSRP value of the product (see Nikeclaims.com for our Return Guidelines) Product must be physically inspected and evidence of a material or manufacture present to receive credit Refunds or product replacements must be obtained through the original place of purchase Per our records a one-time courtesy claim review was provided 7/02/at Nike World Headquarters While this was a one-time offer, to assist with this product, I’m glad to provide a free shipping label for use in sending your product to Nike’s claim warehouse for inspection If you wish to proceed, please visit Nikeclaims.com to submit your claim and then contact Nike Corporate at 1-800-344-and reference #161206-when calling Sincerely, Kelly Elite Services Athlete

Hi ***,I’m providing the promo code that is mentioned in my reply and apologize it was not included in my original response Please accept our sincere apologies for the inconvenience experienced as a result of the launch.Below is the information and details of expiration for the 20% off promo code If you have any questions regarding the usage, please contact Nike.com at 1-800-806- [redacted] EXPIRATION DATE: 2016-08-17Sincerely,KellyElite Service Athlete

Complaint: [redacted] I am rejecting this response because Nike does NOT stand behind there products what so ever as the info she is giving is 100% and there retailers will not return or exchange said itemsI have contacted there corpoffice and they tell me to contact NikeAlso if I make a claim I will spend more money in shipping said items back and they will not pay for shipping of the said items back and also the always reject the claims when they are made, I saw online that many people are all saying the same things and that Nike just don't careI also agree that NIKE plane and simple does not care and I will continue to blast Nike on Facebook and TwitterNike is running a scam on there customers..Sincerely, [redacted]

Hello ***, Thank you for your responsePlease know Converse is a back up to the retailerThe claim process is an option offered to consumers to receive assistance when consumers are unable to return to the original place of purchase or are outside the store's return policy for returns In review of your history, a Converse claim was submitted on 5/03/Per my previous response, "Please allow 7-business days for processing your submissionYou will be sent an initial email, that will be your contact for your claim, including a list of return instructions." If after the 7-day timeframe an email from Converse has not been received, please contact Nike at 1-800-344-6453, 7am-4pm PST, M-F for further assistance Thank you again for contacting Nike Sincerely, KellyNike

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com.We are sorry to learn of the issues with your order # [redacted] Please know we rely on the consumer to verify and confirm all information is correct before submitting the order for processing Our warehouse team makes every effort to fulfill reshipment requests for launch product returned to our warehouse Due to the vast amounts of packages received daily not all requests for a reship is guaranteed to be fulfilled It was determined the package could not be located, with no available inventory to place a new order, and therefore, a full refund was issued for the order While I understand there is not an interest to receive the Next Day Air promo code that was offered, I ve provided one below We indeed regret any inconvenience this has caused; we value you as a consumer and hope that you will visit Nike.com in the future [redacted] EXPIRATION DATE: [redacted] Thank you again for contacting NikeSincerely,Kelly Nike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com We regret the inconvenience with your Nike.com order # [redacted] and apologize for the issues you experienced in receiving assistance Regrettably, the order was to far long in the process of our system to cancel The carton was indeed returned and received to our warehouseA refund processed to your original form of payment on 10/Credit card refunds are sent immediately to your credit card company Depending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806- Due to the inconvenience with your order, a 20% off promo code has been provided for use on a future order at Nike.com: [redacted] EXPIRATION DATE: 2016-04- TERMS & CONDITIONS: Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time Thank you again for contacting NikeWe look forward to assisting you in the future Sincerely,KellyNike