Nike

Hello [redacted] , Thank you for contacting us regarding your Nike.com product voucherI am sorry that you are not happy with the credit you received for your product claimI see you have used the claims process prior and were issued a product voucher at that time as wellWe are sorry that there was confusion when filing the second claim, our process has not changed since thenSince credit is provided by Nike rather than the place of purchase the voucher is how we can help you get a replacement productThe Nike.com product voucher does not expire, so if you need to save it until your son can find a product he likes you can do thatI am confident we can find a shoe that he will be happy withThe exact same shoe is not currently available, but the newer model the LEBRON XIII ELITE is available in University Red and in his size This style is currently one sale as well, so if he would like to order them he may have a balance left over to add some socks or other apparel itemHere is a link to the shoes for your convenience, http://store.nike.com/us/en_us/pd/lebron-xiii-elite-mens-basketball-shoe/pid-109...⇄ let me know if this will work for youWe appreciate you sharing your feedback regarding our claims process and apologize again for any inconvenience this has been for youHave a nice daySincerely, BeckyNike Elite Service TeamNike, Inc

Hello ***, Thank you for contacting Nike through the Revdex.com We’re truly sorry to hear of the issues you’ve experienced with your NIKEiD footwear, purchased in order # [redacted] and regret any inconvenience this has caused Your concern is completely understandable and to assist I've forwarded the details to our NIKE iD team for review and assistance Below is an email that was sent today 2/to the email on fileIf you did not receive it, please let me know and we will contact you directly or contact the NIKE iD Customer Service Team at 1-866-633-and reference # [redacted] We are available 5am - 10pm PST, days a week [redacted] Hello ***, Thank you for contacting us about your NIKEiD order [redacted] Your information was forwarded to me to assist I’d like to offer my sincere apology that your son's footwear did not hold up as expectedIn this case the options you originally selected are no longer available to order or remakeThe Kyrie has been replaced by the Kyrie Because we are unable to remake this pair, I would like to offer you the option to have it replaced with a pair of Kyrie 2's at no additional cost To proceed all I will need is the design iD of your son's new designThis is located after adding the shoe to your cartYour son can then continue to wear the pair he has and keep these without worry of returning themHere is a link to the Kyrie iD shoe: http://store.nike.com/us/en_us/product/kyrie-2-id/?piid=41349&pbid=1003955942#?p...⇄ Once I am able to place your new order, I will also request to have it expedited at our factory.Again, please accept my sincere apologies for the inconvenienceIf you have any questions or concerns, please feel free to reply to this message or contact our Customer Service Team at 1-866-633-We are available 5am - 10pm PST, days a weekSincerely,JessicaNIKEiD [redacted] We look forward to assisting you and your son and thank you for allowing us the opportunity to serve you at NIKEiD Sincerely, Kelly Elite Service Athlete

Hello [redacted] , Thank you for contacting Nike through the Revdex.com Your order and contacts with Nike have been reviewed We truly apologize for any inconvenience you've experienced regarding the return and refund processing for [redacted] According to the return a full refund for the item was processed A credit of $was issued to the original form of payment Please note that per the email(s) we've sent November to date, we are unable to process any further 'proof of delivery' courtesies for future orders placed at Nike.com Any and all returns will need to be checked and processed by our warehouse team in accordance with Nike's return policy See: http://help-en-us.nike.com/app/answers/detail/article/returns-policy/a_id/ If you have any further questions or concerns you can call our Customer Service Team at 1-866-633-We are available from 4:am - 11:pm PT days/week Sincerely, Kelly Elite Services Athlete

We are sorry to hear of the issues you've experienced and regret any inconvenienceDue to your concern, I reviewed the online chat with Nike on 12/22/regarding [redacted] for style #718753-sz order # placed 6/29/ A return label was created and sent to the email address on file in the orderOur records show the shoes were received to Nike.com and a full refund issued on 12/31/The Order # [redacted] and the new order [redacted] 5/16/are the only orders found under the profile information on file for you and the soccer shoesIf you placed a new order under another email address, please provide the order, email or any information related to the order and we can assist with a return via Nike.comYou can reach Nike.com at 1-800-806-6453, 4am-11pm PST, days a week Nike stands behind all products for material and manufacturing flawsWhile it appears the original order/cleats were refunded, if you are in need of assistance with the pair of Nike cleats you still have, please visit www.nikeclaims.com to review our claims policy and submit an online claimNike products are covered to be free from manufacturing or material flaws for period of two years from the latest date of manufacture on the inner footwear tagIf we can be of assistance or if you have questions about the claims process, please contact Nike at 1-800-344-6453, M-F 7am-4pm PSTThank you again for contacting NikeSincerely, KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello ***, Thank you for contacting Nike through the Revdex.comWe are constantly striving and evaluating our launch process to deliver the best service experience for consumers and appreciate you taking the time to share your feedbackAll launch products like the Air Jordan "OVO" drive a lot of traffic to our site sell out quickly and are unavailable to orderWhile we cannot control people reselling our products please be assured, the feedback you've provided is taken very seriously and with great consideration and will be shared with our launch team As you may be aware, the best way to be kept informed of Nike launch releases and updates is following us on Twitter or any U.Sstore twitter handle for store-specific announcements Additionally, our Nike Launch Tips provide excellent information on how you can be prepared and quickly place an order for a launch item or to prepare yourself for future launches in our storesAs a courtesy, I’ve provided a 20% promo code for use on a future Nike product at Nike.com [redacted] EXPIRATION DATE: 2017-08-View the Terms/Conditions for this code at http://help-en-us.nike.com/app/answers/detail/article/promo-code Thank you again for contacting NikeSincerely, KellyNike

Hi [redacted] , Thank you for contacting Nike through the Revdex.com We thank you for your sharing feedback concerning the cancellation of your order for the AJ"The Master "We offer our sincere apologies for the inconvenience this has caused Please know your comments are indeed appreciated and we are listeningWe use the feedback we receive as a basis to improve and expand our business and customer service on every levelOur team is actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through consumer feedback like yours we are able to improve the overall consumer experience Your order was cancelled so the funds have not been charged to your form of paymentNike.com does not bill payment until the item(s) ship from our warehouseDue to the cancellation the order was not shipped and did not chargedThe authorization hold on your payment method was successfully reversed Thanks for sharing your thoughts about the compensation we offeredI'll be sure your comments are shared with our internal teamIf you would still like to purchase the product please let me knowI'm happy to assist with this even though the window has closed for this launch Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***, Thank you for contacting Nike through the Revdex.com We appreciate your feedback regarding the inspector's decision of your denied claim # [redacted] however, the Nike product you sent us did not meet our criteria for replacement A letter of explanation was included with your returned product.Please know our experienced inspectors carefully evaluate each product for manufacturing or material flaws While due to the request to participate in Nike's Reuse-A-Shoe Program, we are unable to provide a courtesy second claim review However, as a courtesy, I've issued a $Nike Gift Card to be sent to your email address on file You can expect to receive it within hours Please contact Nike.com at 1-800-806-if you do not receive it within that timeframe or if you have any questions Thank you again for contacting Nike Sincerely, Kelly Nike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding the claim decision of CL [redacted] and apologize for any inconvenience you've experienced in contacting usYour comments have been forwarded to the proper departments within Nike It is through consumer feedback we are able to improve our products and business services.Nike indeed stands behind all products for material and workmanship flawsProduct will be inspected if received to Nike within years of the date of manufacture and must show evidence of a flaw to receive creditCredit is provided in the form of a Product Voucher for the MSRP of the product for use at Nike.com onlyThe US retail value of the Women’s Nike Flyknit Lunar received for the inspection of your claim is $150.00.Our experienced inspectors carefully evaluated your claimed product, and due to your concern the photos and original Inspector notations were viewedThe photos of the shoes indeed confirm the issue is a result of ‘wear and tear’Therefore, we agree with the original claim decision of the inspectorsPlease know that if you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelinesWhile we are unable to provide credit, as a courtesy I’m offering a $Nike Gift CardIf you would like to receive the Nike Gift card, please reply and confirm your preference of deliveryWe can send to your email address or physical address which we have on fileThank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com and for sharing your feedback regarding your recent Nike.com order I regret the Air Jordan XI Retro Men’s shoes were not received as expected and for any inconvenience this issue has caused In review of the contact history with Nike options were provided to receive assistance with a replacementPer the email received 12/21, a new order was placed for the Air Jordan XI Retro Men’s shoe and details for the shipping of the original pair to Nike World Headquarters was providedAs mentioned in the email, per our policy, we must receive the flawed/original product before the new product is sent to the consumerOnce the original pair is received the new pair is sent with expedited shipping While I understand you may not want to proceed with the replacement, you have the option of returning the product Nike.com to receive a full refund Nike.com orders placed during the holiday period can be returned for any reason within days of purchaseYou can use the return label included with your order if you are not completely satisfiedHowever, if you wish to go forward with the receiving the replacement, please use the prepaid label provided for sending the original order to Nike World HeadquartersThe new pair will be sent upon receipt with courtesy Next Day Air shipping Thanks again for contacting Nike Sincerely, Kelly Nike

Hello ***,Thank you for contacting Nike through the Revdex.com.We regret that your entire order was not received as expected and apologize for the inconvenience Please know your comments are greatly appreciated and taken very seriously The valuable input is used as a basis to improve our business services on every level Due to your concern a review of the contact history with Nike.com was completed A full refund was issued for all items in the order and processed to the original form of paymentUnfortunately, as you are aware the 853738-sz Golf shoe is no longer in stock and therefore we were unable to offer a reship in this colorway While a refund for the item that was delivered was provided, as a courtesy, I’ve provided a 20% promo code for use on a future order at Nike.com [redacted] EXPIRATION DATE: 2018-03-There are some exclusions with the promotional codeFor important information regarding Promo Code usage and exclusions, please visit [redacted] Thank you once again for contacting NikeSincerely, ***Elite Services Athlete

Hi ***,Thank you for contacting Nike through the Revdex.com.We regret the delay in the delivery of your order and apologize for any inconvenience this caused for you and your grandsonAccording to the status the order [redacted] the package has shipped and is currently "in transit" The UPS tracking number is: [redacted] and the delivery details can be viewed online at www.***.com.Due to the inconvenience with your order, I'm providing a 20% off promo code for use on a future order at Nike.com[redacted] EXPIRATION DATE: 2016-02-29TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time.If you have any questions regarding your order or usage of the promo code, please contact Nike.com at [redacted] Again, thank you for contacting Nike.Sincerely,KellyNike

Hello [redacted] , Thanks for your replyOur offer to provide the second claim review is an option for you to receive assistance Upon receiving your product we can approve the claim as a one-time courtesy However, you will need to proceed with sending product to Nike World Headquarters Should you want to proceed, the prepaid label provided is to receive the free shipping and is offered with courtesy Next Day Air to expedite the process for youSincerely, Kelly Elite Service TeamNike, Inc

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We thank you for sharing your feedback and appreciate you bringing your concern to our attention We never like hearing that our products or our customer service did not live up to our consumer’s expectationWe take pride in our products and the service we provide and regret any inconvenience afforded to you Please know Nike stands behind all products for flaws in material and workmanship for up to two years from the date of manufacture In general, Nike retail purchases must be returned and assisted at a Nike retail store However, as a one-time courtesy I’m offering to assist with a claim inspection at Nike World Headquarters This is a one-time offer and any future returns for purchases made at a Nike retail store must be returned to the Nike store for assistance Nike doesn't offer a refund request on our site; rather consumers have the option of sending their product directly to Nike for a claim inspection A claim can be submitted online at Nikeclaims.com Our experienced inspectors carefully examine the product and will issue credit if there is evidence of a material or manufacturing flaw in the form of Product Voucher for use on Nike.com only Refunds and product replacements must be obtained through the original retailer To review the return guidelines, please visit www.Nikeclaims.com Should you proceed and return the product for an inspection, it will be inspected in accordance with the guidelines on our site Attached is the prepaid for use in sending your product directly to Nike World Headquarters to my attention Just print and tape securely to a readied box and drop off at UPS service location Again, thank you for contacting Nike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com.We truly thank you for your feedback regarding your Nike.com order delivery issues and apologize for any inconvenience Due to your concern a review of the contact history for this order was completed Please know we make every effort to work with the carrier service for address updates, however, these are requests and are not guarantees of a successful update to the order While the package(s) did delivery to the address on the order, we are actively working with UPS to re-deliver to the new updated address UPS Call tags were generated to retrieve the packages from the old/wrong address and deliver to the new UPS will make pickup attempts from the locationOnce the packages are "in-transit", we will follow up via email Please reply to the email from the Elite Services Athlete, if you have any additional questions regarding the order or call Nike.com at 1-800-806-6453, 4am-11pm PST, days a week Thank you for choosing Nike We value you as a consumer and appreciate your patronage Sincerely,KellyNike

Hello ***, Thank you for contacting Nike through the Revdex.com We are sorry to hear that your order [redacted] was cancelled due to inventory and apologize for the inconvenienceAs the Nike Pro Classic Women's Sport Bra was an item on 'clearance', we do not have additional inventory availableIt appears the chat was disconnected before the agent could assist in providing options for another styleTherefore, I would like to inform you that we do have similar styles that may be of interest, however, they are not on clearance at this time Nike Pro Classic Padded, style # [redacted] $ Nike Pro Classic Pad Static, style # [redacted] $ In regards to the $Nike Gift Cards used on the order, since you no longer have the cards, we've reissued the funds to a new cardYou should receive your Nike Gift Card within 1-business days via FedExThe BESTINYOU promo was a one-time use promotion and has expiredHowever, as a courtesy, we've provided a 20% promo code for use on a future order Below is the information for use and the promo code details [redacted] EXPIRATION DATE: 2016-07- If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST with reference # [redacted] - [redacted] to and we will be glad to assist Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send the $gift card to [redacted] @comcast.net Sincerely, [redacted]

Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding your online experience and regret any inconvenience All feedback we receive is taken seriously and with great consideration The valuable input is used as a basis to improve our business processes and the consumer experience I've shared your feedback with the proper departments Please know we regret any concern the notice of a delayed UPS delivery may of caused Your order was processed and shipped according to our order system operations procedures at Nike.comWhen product is shipped from our warehouse and in the hands of the carrier, Nike relies on their service to deliver within the shipping timeframe In review of your Nike.com order, it appears the issue with the UPS delivery date was corrected and UPS delivered your packaged today, 3/10, which is the estimated delivery date provided when the order was placedWhile the order was successfully received on the estimated delivery date, I've provided the 10% promo code originally offered when first contacting Nike of the shipping concern [redacted] EXPIRATION DATE: [redacted] If you have any questions regarding the promo code usage, please give us a call at [redacted] (4am - 11pm PT, days a week) Thank you again for contacting NikeSincerely, Kelly Nike

Hello [redacted] , Thank you for contacting us through the Revdex.com We are sorry to learn that the Nike Roshe Flyknit Women's shoe, style #704927-sz was cancelled from your Nike.com order # [redacted] and regret the inconvenience this caused for this recent order and any previous In review of the order, the item was on clearance and part of the 25% off promo offer at Nike.com Due to the popularity Nike products like the Nike Roshe, and it being available at a discounted price, the potential to sell out is a possibility Restocks can happen and while Nike doesn't release restock schedules, you can follow us a@Nikestore on twitter for restock announcements Please know Nike.com does not charge forms of payment until the items ship from our warehouse to the consumer This order being cancelled no charge was processed to your account Nike does place an authorization (‘hold’) on forms of payment used on an order to verify funds are available for a charge should the order be fulfilled If the order is cancelled the authorization is reversed and funds are released back to the payment used on the orderI have indeed verified the authorization on your PayPal account used for payment on this order was “voided/cancelled” on 3/from your account If you are not seeing this on your account, please contact PayPal directly Should you have additional questions about your Nike.com order, please contact Nike.com customer service at 1-800-806-6453, 7am-11pm PST Thank you Nike and again we apologize for any inconvenience with this order Sincerely, Kelly Elite Services Athlete