Nike

Hello [redacted] , Thank you for contacting Nike through the RevDex.com. Thank you for taking the time to contact Nike. We value your business and are sorry to learn you’ve experienced an issue with your Nike footwear. Nike stands behind all product for flaws... in material and workmanship for up two years from the date of manufacturing. It sounds like the shoes may be within the timeframe to receive an inspection and as a one-time courtesy, I'm glad to provide a free shipping label for the delivery to our claims warehouse. In general, shipping is the responsibility of the consumer as we are a backup to the retailer and offer our claims process as an option to consumers for assistance. A Nike claim number is required to generate the label. You can view the return guidelines and if wish to proceed submit a claim here at Nikeclaims.com. Once submitted, you can reply to the BBB complaint with the claim number and I will provide the prepaid shipping label. If approved for credit a Product Voucher in the full retail amount will be issued. Product Voucher are redeemable on Nike.com only. Per the return guidelines, Nike does not provide product replacements or cash refunds. If you have any questions or need assistance with submitting a claim, please contact Nike Corporate at 1-800-344-6453. Thank you for contacting Nike. I look forward to assisting you. Sincerely, Kelly Nike

Hello ***, Thank you for contacting Nike through the Revdex.com Per an email sent today 12/we are researching all possibilities to provide assistance I will follow up directly within 1-business once more information is available Thank you again for contacting Nike Sincerely, KellyNike

Complaint: [redacted] I am rejecting this response because: Nike is not providing a solution for all the features and functionalities that runners were using in the previous version of the application and were completely missed in this one For example: What is the timeline to bring existing training plans to the new application? The data exists because I receive a reminder every day about my next run Another example: What is the timeline to bring the map, an actual map back to the existing application rather than a dark backgroundWhy in the year when even [redacted] shows a physical map, Nike would decide to remove the route map and add a dark background? I'm sorry Nike but it is just not right the response, nor what you are doing with customers

Hello [redacted] Your reply/rejection to my response was forwarded to me by the Revdex.com I sincerely apologize for the issues this has caused and understand your frustration A pair of the Nike Roshe LD-Men's shoes, style # [redacted] sz was able to be located inventory and is being shipped to you via UPS Next Day AirThe UPS tracking number is: [redacted] Tracking details will be visible online at www.ups.com once the carton ships Regrettably, the Nike Legend Poly Long-Sleeve Men's Training shirt, style # [redacted] sz XXL could not be located for replacement and therefore, we have included (in the box) a $Nike Gift card that can be used online or at Nike retail store If you have any questions or need any assistance with the promo codes or Nike Gift card usage, please contact Nike.com at [redacted] , 4am -11pm PST days a week, or visit us online at Nike.com Please note, a copy of this response will also be sent to the Revdex.com Thank you again for contacting NikeWe look forward to your next visit

Hi ***,Thank you for contacting Nike through the Revdex.comWe thank you for sharing your feedback regarding our website and regret any confusion.A review of the chat details to Nike.com regarding the pricing display of the Nike Free Trainer Vmen's shoe on our site was completed It's likely you may have hovered a style color that was listed as $when viewing the specific color you were interested to purchase The link you've provided https://store.nike.com/us/en_us/pw/mens-gym-training-shoes [redacted] displays the non sale priced items at $and also the discounted $and $when scrolling through the colorways offered As was mentioned, not all colorways are discountedConsumers can scroll through the color display selecting the color and/or pricing preferenceClicking on the specific colorway displays the actual price before adding the item to cart Although the particular colorway you are interested is not a sale item, as a courtesy, I'm providing , a 20% promo code for use on a future order at Nike.com [redacted] EXPIRATION DATE: 2018-07-30There are some exclusions with the promotional code For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1For additional questions or if you need assistance with the promo code, you can reach Nike.com at 1-800-806-4am-11pm PST, days a week Sincerely,KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We value your business and are sorry to learn you’ve experienced an issue with your productFor the fastest service, Nike recommends returning your product to the original place of purchaseIf you purchased from a Nike store, you must return your item to the storeIf you purchased from a Nike authorized retailer, and the retailer would not accept your return, Nike has a solid process in place to assist consumers through a claim inspectionTo view the claims policy and start an online claim, please visit our website at www.Nikeclaims.comNike inspectors will examine the product for material and workmanship flaws and if approved a Product Voucher will be issued in the full retail MSRP value of the productReplacements and refunds must be obtained through the original place of purchaseIf you have any additional questions or need assistance with submitting a claim, please call us 1-800-344-between am-pm PT, Monday-Friday.Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI spoke with a representative named Kelly and she has refunded my original order/exchange as the new order and exchange were received on the same day and the exchange order was returnedA refund is in processI accept her response in good faith that it will be received in a timely fashion.Sincerely, [redacted]

Hi ***,Thank you for contacting Nike through the RevDex.com. We regret the issues regarding the Nike.com # [redacted] and understand your concern. Please know we take your feedback seriously and with great consideration.Due to your concern a review of the order... and contact to Nike were completed. According to the Order Team Management the order request for cancellation could not be captured due to the processing status. Nike.com is unable to cancel orders beyond a specific timeframe and while you indeed contacted us shortly after, regrettably the request to cancel could not be attained. Per our process we contact the carrier service to return the product to Nike. The Order Team Management group alerted the chargeback analyst and PayPal was immediately contacted regarding the dispute. PayPal will review the details submitted by Nike regarding the unauthorized order. You will need to contact PayPal for the results of the dispute. Thank you again for contacting Nike.Sincerely,KellyNike

Hello ***, Thank you for contacting Nike through the Revdex.comWe regret your order was not delivered as expected and apologize for the inconvenicneUPS was conctacted regarding the return shipment and unfortunately, no information was providedI also was unable to locate any system emails for the cancel of the order Regrettably, the shoe is no longer available at Nike.comA full refund was processed and a credit of $issued to the original form of payment Below is information for a 20% promo code that was offered in a previous email regarding the refund [redacted] EXPIRATION DATE: 2017-11- There are some exclusions with the promotional codeFor important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/Thank you again for contacting NikeSincerely, Kelly Nike

Hello [redacted] , Thank you for contacting Nike through the Revdex.comWe’re sorry to hear about the issues you’ve experienced with your Nike product and appreciate your taking the time to share your feedbackPlease know Nike stands behind all products for flaws in material and workmanship for a period of two years from the date of manufacture (see www.nikeclaims.com)We offer a claim service to consumers in the event the original retailer is unable to assistThe issue described with your sandals is not considered a material or manufacturing flaw but rather a result of the footwear material getting wet and usageThis issue may be experienced with any brands of sandals as perspiration and other moisture remaining in the shoes, and in some cases even dietary secretions can cause odorWhile we are unable to provide a replacement pair or full credit, we are offering a courtesy discount code of 20% for use on a future order at Nike.comBelow is the information for your code and the expiration dateIf you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week [redacted] EXPIRATION DATE: 2018-02-There are some exclusions with the promotional codeFor important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/Thank you once again for contacting NikeSincerely, Kelly Nike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We apologize for the issues you've experienced with your Nike product ( [redacted] ) and service and regret any inconvenienceYour feedback is highly appreciated and we thank you for sharing details about your experienceIt is through the comments of our consumers we can improve our business services In general, for a courtesy claim exception (footwear beyond the two-year timeframe/no receipt)if approved, the last sale price is offered ($119.25)We are sorry this information was not clearly communicated and understand this caused some concern when receiving your Product VoucherNike claims that are inspected within the two-year date of manufacture and approved are issued a Product Voucher in the full MSRP of the product (see the Nike Return Guidelines at https://help-us.nikeinc.com/app/claims/footwear-claim/) We've increased your voucher in the amount of $to reflect the $MSRP of the product inspected, Nike Flyknit Air Max style # [redacted] Should you have any questions regarding the Product Voucher usage, please contact Nike.com at [redacted] Thank you again for contacting NikeWe look forward to assisting you

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We're sorry to hear that when you purchased the LEBRON XII BHM (GS) style #726217-from the retailer there were left shoes I can understand your frustration for you and your son having not noticed this at the time of purchase Due to your concern, we've reviewed the previous contacts and inspector notes regarding your claim [redacted] and as mentioned to you, Nike does not consider this issue a material or manufacturing flaw Size and fit issues are not considered for an inspection Nike products are sent to the retail store for distribution and retail sale When a product is purchased, the retailer typically checks to ensure the footwear is correctly paired Often times a customer can try on one size and inadvertently return a shoe to the wrong box, and if not checked this can potentially result in the mismatched size for another consumer Therefore, these types of issues are best handled through the original place of purchase Since it was suggested to send the product for a claim inspection and denied for the above mentioned reasons, I'm offering to send a courtesy Nike Gift Card for $to cover the cost of the shipment for the inspection If you would like to receive the Nike Gift card, please reply to the Better Business Complaint with your preference of shipping I can send to your physical address or email address we have on file Sincerely, Kelly Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help with this matterI appreciate NIKE's quick response.Sincerely, [redacted]

The entire handling of this situation has been dreadfulI assume I'm dealing with the same incompetent person who answered my complaint last yearThe lack of individual concern is disconcerting The "one time courtesy" line is disrespectful in especially in light of the number of complaints I've had to fileI want someone else at Nike to contact me and I want to file a complaint against the person handling this issueClearly they have no understanding of customer serviceOur family has suspended all buying of Nike productsPlease ask Nike to have a different representative contact me ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank the Revdex.com and Nike for taking the time to view my issue and offer a resolution Sincerely, [redacted] ***

Hello ***, Thank you for contacting Nike through the Revdex.com An email was sent today 2/to the address on file in your claim [redacted] to inform that a courtesy one-time claim review has been generated We are offering you to send your denied claimed product to Nike WHQ for a second reviewOnce the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product A pre-paid shipping label was attached for sending your product to us If you have any questions, please reply to the email for assistance Sincerely, Kelly Elite Services Athlete

Hello [redacted] ,Thank you for contacting Nike through the Revdex.comYour feedback is greatly appreciated and highly valued and we sincerely thank you for sharing your experienceDue to the transaction taking place at a Nike Retail store location we have re-initiated the Retail Escalation submitted on 2/for this issueAs you are likely aware, retail escalation issues are handled by the store's management teamTherefore, a new request for you to be contacted at the information we have on file was directly submitted to the management teamA member of the store's management team will be in contact within a week.Again, thank you for contacting Nike.Sincerely,KellyNike

Hello [redacted] , Thank you for your reply We regret that your new order # [redacted] was cancelled and regret the additional inconvenience this has caused It appears the items you are placing orders for are 'clearance' items that have been on the site for a period of time, in low inventory and thus have sold out before your order could be fulfilled Due to the cancellation and use of the promo code previously provided which in general are one-time use, I'm reissuing a new promo code for use on a new order Please see below the new promo code for 20% off a new order at Nike.com If you have any questions or need of assistance with placing an order or using your promo code, please contact Nike.com at 1-800-806- [redacted] EXPIRATION DATE: 2016-06- Again, thank you for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello [redacted] , Thank you for contacting Nike through the Revdex.com I regret that your order was not received as intended by the carrierOnce Nike.com products leave the warehouse we rely on the carrier to deliver our products to the consumer Per our conversation, I'm researching all available inventory for a replacement of the item in your orderPlease allow 1-business days for this processI will be in touch directly once I have information on product availabilityIf I'm unable to locate inventory a refund will be issued Please note that promo codes cannot be applied for orders placed through the Nike+ SNKRS app ( see Promo Code Terms and Conditions: http://help-en-us.nike.com/app/answer/article/promo-code/a_id/3706/kw/promo%20co...⇄ , and was the reason the code could not be added when the order was placedSelect launch/Jordan Brand products are excluded from the promo code usagePlease see our website at http://help-en-us.nike.com/app/answer/article/promo-code-exclusions/a_id/3711/kw...⇄ for full detailsThank you again for contacting NikeI look forward to assisting you Sincerely, KellyNike

Hello [redacted] , We have received your reply to the RevDex.com regarding claim # [redacted] . Our claims process is backup to the retailer. We encourage consumers to first try and return the item to the original place of purchase to avoid any inconveniences and... expense. It sounds like you may have tried this option and resolved to send the product for inspection. We have reviewed the case history, photos and inspector notes for the claim and as you are aware the date of manufacture (10/29/12) is beyond the two-year timeframe to receive an inspection. Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years. This information is stated in Nike's Return Guidelines and must be agreed upon when submitting a claim. We regret if this information was not reviewed at the time your claim was generated. While we are unable to review your shoes through the claims process, as a courtesy I've provided a 20% promo code for use on a future order at Nike.com. Below are the claim and expiration date details: [redacted] If you have any questions regarding the promo code usage, please contact Nike.com at [redacted] , 4am-11pm PST 7 days a week. Again, thank you for contacting Nike.