Nike

Hello ***,Thank you for contacting Nike through the Revdex.com.Thank you for sharing your feedback and concerns regarding the Air Jordan Retro “OVO” available via the Nike+SNKRS app Please know we take all consumer feedback seriously and with great consideration and upon your contact on 2/the details have been submitted to the proper department within NikeDue to your concern our IT Team and team that oversees the launch releases researched the pricing and the stated issue In their findings, the pricing for the Air Jordan “OVO” was indeed listed at the correct price of $when launched through the Nike+ SNKRS app on 2/ Only consumers who were selected via the “draw” were able to place orders for the Air Jordan “OVO”.While this is not a Nike.com error, I’ve provided a 20% promo code that was offered when contacting us on 2/ [redacted] EXPIRATION DATE: 2017-08-22Should you have any questions regarding the promo code, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week Sincerely,KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We thank you for your patronage through the years and are glad you took the time to reach out to a Nike Expert for feedback on the style options you were considering to purchaseOur Experts have solid experience in the sport or activity they service and are highly knowledgeable of Nike products That being said, I’m sorry the Nike Dual Fusion Lightweight Trail Running Shoes you inquired about did not fit as expectedWhile we can provide suggestions for footwear style(s) that may be of a suitable choice, we rely on our consumers to insure a proper fit and comfort, as well as their unique & individual preferences before purchasing As each store has their own policy regarding returns As a one-time courtesy, I’m offering to assist with a return for the size/fit issuePlease use the attached prepaid label for sending your product directly to me for assistanceOnce received, a Nike Gift card will be issued for MSRP of $Replacements and cash refunds can only be obtained through the original place of purchase Thank you again for contacting Nike Sincerely, Kelly Nike, Inc

Hello ***,Thank you for contacting Nike through the Revdex.com.We’re sorry to hear of the issues you’ve experienced with your Converse shoes and regret any inconvenienceConverse stands behind all products for flaws in material and workmanship In review of your contact history to Nike regarding the issue on 4/28, information was provided for setting up a Converse claim If the retailer was unable to assist you, and to receive support, we recommend submitting a claim through our required claims process to receive assistance You can submit an online claim here: http://help-en-us.nike.com/app/answers/detail/article/converse-warrantyYou will need to include the following: Full name and addressPlace and date of purchaseReceipt (if available)Brief description of issue.Please allow 7-business days for processing your submissionYou will be sent an initial email, that will be your contact for your claim, including a list of return instructionsIf you have any additional questions, please contact Nike Corporate at 1-800-344-(7am - 4pm PT, Monday-Friday) Thank you again for contacting Nike Sincerely, KellyNike

Thank you for contacting Nike through the Revdex.comWe truly appreciate you sharing your feedback about the launch release of the Air Jordan Golf, style #91779-and the service receivedIt is through consumer comments that we are able to improve our business service on every levelI have added your additional comments to the previously provided feedback to the proper departments for review purposes.As you are aware, highly popular launch products like the Air Jordan Golf are in high demand and sell out quicklyThe shoe was offered 8/through the "Reserved for You" invitation sent to select consumersWhile you were not selected via the invite, please keep in mind the shoe has another scheduled launch date of 8/through the SNKRS appWhile it’s likely you’ve already taken measures to prepare yourself for launch releases through the SNKRS app, following these tips can be helpfulPlease visit: (http://help-en-us.nike.com/app/answers/detail/a_id/36141/kw/launch Be sure to check the SNKRS and stay tuned to @nikestore on Twitter for the latest updates and information If you have any questions, please contact Nike.com at 1-800-806-4am-11pm PST, days a week Thank you again for contacting NikeSincerely,KellyNike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.comWe apologize the Nike Juvenate Woven Premium Women's style # [redacted] was not received in the size as intended and regret any inconveniencePlease know we take the feedback we receive regarding our business services seriously and with great considerationWe use the valuable input as a basis to improve as a companyWhile I understand that you’re requesting a new pair, the Nike Juvenate Woven Premium was offered as a "clearance" item on Nike.com at a discounted price and has sold out completely in all sizes with no available inventory in this price rangeAdditionally, we’ve checked with Nike retail stores and also are unable to find any remaining inventory for this style/color as it has been discontinuedNike does not have access to authorized retail location inventoryAn advanced full refund was processed for this item and a return label createdDue to the inconvenience I’ve included a 20% promo code for use on a future order at Nike.comBelow is the information [redacted] EXPIRATION DATE: [redacted] Thank you again for contacting Nike.Sincerely,KellyNike

Hello ***, Thank you for contacting Nike through the Revdex.com.We truly appreciate you taking the time to share your feedback regarding your launch experienceIt's evident that you are passionate about the Nike Zoom Vaporfly 4% and we indeed value your comments regarding your experienceYour feedback was forwarded to the proper departments within Nike for review purposesWe use the valuable input as a basis to improve and develop our business servicesAs you are aware Zoom Vaporfly 4% was a popular style among Nike consumers and sold out quicklyWe regret any miscommunication regarding the notification and ability to purchase this shoe that may have been providedNike+ members who signed up to be notified through nike.com/justdoit link received an email about the release and details to purchase through the early access offeringWhile the early access was not offered to you, the shoe was later available online at Nike.com in select sizesIn reviewing your contact history it appears the size requested was sold out and a discount code was offered, but not issuedAs a courtesy, I’ve provided a discount code below for use on a future order at Nike.comBelow is the information: [redacted] EXPIRATION DATE: 2018-02-Please note there are some exclusion with the promotional codeFor important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/Thank you once again for contacting Nike Sincerely, KellyNike

Hello ***, Thank you for contacting Nike through the Revdex.com I sincerely apologize your Nike.com order did not arrive as expected and for the service you received when you contacted us for assistancePlease know we take your feedback regarding your experience seriously and with great consideration and use the valuable input as a basis to improve our business services at every levelYour comments were forwarded to the proper departments within Nike I'm researching all possibilities available to locate a pair of the Nike SB Dunk Low Premium 'Orange Box' Men's Skateboarding shoe, style # [redacted] sz Please allow 1-business days for this research to completeOnce I have more details I will follow up with you via the information we have on file in our systemIf found, we would need to recharge you for the item as the order has been completely refunded Thank you again for contacting Nike Sincerely, Kelly Nike, Inc

Hello [redacted] , We are unable to request that the store accept your return as they have their own return policy regarding store returns The option for claim assistance at Nike World Headquarters was provided as a one-time courtesy since the Nike store was not able to provide assistance If you wish to proceed with sending the shoes to my attention, I'm glad to assist

Complaint: [redacted] I am slightly disappointed in this response mainly because in the previous statement from Nike, the representative Kelly stated: "Older versions of the Air Monarch had the potential to become squeaky, however, Nike’s Product Developers worked to correct the “squeaky noise” and we’re glad to say that it is fixed." I am not a law scholar, however to me the preceding statement constitutes an admission of guilt and culpability to the fact that their product was defectiveIn other words, Nike is stating we knowingly sold you a defective pair of shoes and we're not responsible for this and that the 2-year inspection window has passed, our company policy is written in stone and we will not take corporate responsibility for this.Furthermore, Nike issued me a $digital gift card which was half the cost of the shoesIf it had been a $digital gift card it would have covered the full replacement amount further settling this caseSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided I receive the refundSincerely, [redacted] ***

Hello ***, Thank you for contacting Nike through the Revdex.com We regret the issues you've experienced with your Nike footwear and apologize for any inconvenience.Nike stands behind all product for material and manufacturing flaws for two years from the date of manufactureThe date of manufacture information is printed on the tag inside the shoeIn review of the 'Chat' with Nike, the number for Nike Corporate was provided as option to receive assistance with a claim if the original place of purchase could not help If you were not able to receive return assistance from the place of purchase, Nike offers consumer the option of receiving assistance through our claims inspection process You can view the Terms and Conditions online at www.Nikeclaims.com You stated your product may be outside the timeframe to receive an inspectionHowever, without reviewing the style number and date of manufacture, its difficult to determine if you actually are outside Nike's claim policy guidelines of years from the manufacture date As stated in Nike's Terms and Conditions, product that is received for a claims inspection and outside the year date of manufacture, will be returned If you would like to provide the information from your shoes, you can reply to the complaint for a review If the shoes can be considered for an inspection, I will provide a free shipping label as a one-time courtesy Please note, product must first be acceptable for inspection and deemed to be flawed to receive creditSincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the businessThis is in reference to complaint ID [redacted] I am prepared to find that this resolution, IF COMPLETED AS STATED, will become satisfactory to me at that point.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The continued delay of my refund is unacceptable for such a large company as NikeIt doesn't and shouldn't take 7-business days to apply a refund to me or any customerYou have plenty of personnel to have all refunds processed within hours/daysI recently had a refund from [redacted] process in hours and [redacted] process in hoursWhat reasonable reason could delay processing of any refund once it is received at your warehouse? Lack of training, personnel or management skills to make sure your warehouse is fully employed to provide basic customer service? Does the email I received yesterday mean I have to wait another 7-business days, extending my wait for 13-business days AFTER it has been received? Is this acceptable to Nike? Calling your customer service line or chat did nothingI never have received a call back fro a manager after repeated requestsIs that also Nike policy to just ignore customer requests and send an email? I have been an extremely loyal customer for years as you can review my purchase historyI would expect top service in all of your departmentsPlease process my refund.Sincerely, [redacted] ***

I emailed kellyThank you

Dear [redacted] ,Thank you for contacting Nike through the Revdex.com regarding your denied claim CL [redacted] Nike stands behind all products for flaws in material and workmanship for a period of years from the date of manufacture This information is provided in Nike’s claim policy and must be agreed upon when a claim is submitted Inspectors will return without inspection product received beyond the manufacture date per our Terms and Conditions at www.Nikeclaims.comThe manufacture date printed on the tag of the shoe for the KD VII, style #653996-004/CL CL [redacted] is 7/16/and is beyond the two-year timeframe to receive an inspection at our warehouse According to the information you’ve provided via the Revdex.com the purchase date is stated as 6/29/ To provide options for assistance, if you have a dated receipt, I’m glad to assist with a one-time courtesy claim inspection and if approved credit will be issued for the MSRP value of $ If you do not have a receipt and if approved for credit, credit will be issued in the last sale price of the shoe at $Refunds or product replacements can only be issued at the original place of purchaseCredit is issued in the form of Product Voucher/Gift Card for use on Nike.com/Nike retail storesAttached is a prepaid shipping label for use in sending your product directly to Nike World Headquarters Just print and tape securely to a readied box and drop off at any UPS or USPS service location Once the shoes are received and inspected, I will be in touchSincerely,Kelly Nike

Hi [redacted] ,Thank you for contacting us regarding your purchase of the Air Jordan Retro Men's Shoe I am very sorry to hear about your experience with Hibbett Sports.Due to the very limited availability of this style we are unable to guarantee a replacement pair can be locatedIf I am able to locate the size you need, we can then coordinate a replacement order to be made.In the event I am unable to find the size you need, I will let you know right away.If you have any questions in the meantime, please feel free to reply directly to this message sent via the Revdex.com or the direct email sent 8/from Nike.Sincerely,MartinElite Services TeamNike World Headquarters

Hello ***, Thank you for contacting Nike through the Revdex.com We appreciate your feedback regarding the inspector's decision of your denied claim # [redacted] however, the Nike product you sent us did not meet our criteria for replacementA letter of explanation was included with your returned product.Please know our experienced inspectors carefully evaluate each product for manufacturing or material flawsWhile due to the request to participate in Nike's Reuse-A-Shoe Program, we are unable to provide a courtesy second claim reviewHowever, as a courtesy, I've issued a $Nike Gift Card to be sent to your email address on fileYou can expect to receive it within hoursPlease contact Nike.com at 1-800-806-if you do not receive it within that timeframe or if you have any questions Thank you again for contacting Nike Sincerely, Kelly Nike

Hello ***, Thank you for contacting Nike through the Revdex.comWe’re sorry to learn of the issues with your Nike Air Tech Challenge shoes 3/IIIWe value your patronage and loyalty to our brand through the yearsTo insure the quality service we strive to provide to every consumer was offered, your Nike contact history and phone calls were reviewed for quality assuranceWe were unable to locate any record under your profile information of the specific phone calls to Nike Corporate on dates 4/or 4/in our data base to which you were instructed to visit the store for assistanceHowever, we do apologize for any miscommunication provided from the store regarding Nike’s claims policy While we indeed understand your interest in receiving a replacement pair of this specific style/colorway and the sensitivity of the matter with your son, per the information provided on 4/when contacting Nike Corporate, and our Return Guidelines (see www.nikeclaims.com), product returned for a claim inspection and determined by inspectors to be flawed, a Product Voucher will be issued in the full manufacturer’s suggested retail price (MSRP) of the Nike productNike does not provide product replacements or cash refundsWe offer our service as a back up to the retailer if your shoes are within the 2-year date of manufacture to receive an inspectionA Nike claim can be easily submitted online at www.nikeclaims.com or by calling Nike Corporate at 1-800-344-7am-4pm PST M-F for assistance Thank you again for contacting Nike Sincerely, KellyNike

Hello [redacted] Thank you for contacting Nike through the Revdex.com We absolutely value you as a consumer and appreciate your loyalty to our brand through the yearsWe understand that that having an order canceled multiple times is a frustrating experience and we regret the inconvenience this has caused In review of the order(s) you’ve placed for the Air Force 1, style # [redacted] each order was indeed cancelled due to inventoryPlease know while orders may be successfully placed and a confirmation email received, orders are still subject to the cancellation based on inventory availability at fulfillmentOur system works to check all warehouses for availability and if not found the order will backorder cancel as with your ordersAdditionally, based on the products popularity certain restock styles like the Air Force can also sell out quickly We regret that the color way suggested was not an option for youIn the event you were not aware, the 20% promo code you previously received is still active until 7/22/and indeed can be used toward the Air Force you’re interested in at www.NIKEiD.comIf you are not finding an item you like on our site, keep in mind, your Nike Gift card can also be used at a Nike retail storeWhile I understand you received the Nike Gift card with redeemed points, to obtain a cash refund you will need to work with the original place of purchase Thank you again for contacting Nike