Nike

Complaint: [redacted] I am rejecting this response because: The response that I received from Nike did not help to better my experience in any way and did not resolve my problemThank you very much for protecting consumers and have a great day!Sincerely, [redacted]

Hi [redacted] , Thank you for contacting Nike through the Revdex.com.We regret that you are dissatisfied with your Nike footwear purchase Your comments regarding the issues you areexperiencing are greatly appreciated.In general, discoloration (yellowing) of outsole materials is a occurrence with shoes that havebeen constructed of Solid rubber and/or polyurethane materials When exposed to certain atmospheric elements,chemicals, and/or UV light discoloration can be visible overtime Additionally, the age of shoe can also befactor in the discoloration of the outsoleThat being said, I would like you to know that Nike stands behind its products formaterial or manufacturing flaws We have made arrangements with our authorized retail accounts to accept returns forproducts with material or workmanship flawsIn the event that you feel your Nike product is flawed, we advise you to first check with the place of purchasefor their assistance to obtain the fastest service If returning to the retailer is not an option for you, we do have a Claims Inspectionservice in place to receive assistance Nike will inspect the product and if a material or workmanship flaw is aproduct voucher for the full retail value of the product will be issued The product voucher can be used only atNike.comOur online claim process is easy to use so if you are interested and want to get started,please visit our website at nikeclaims.com and select the type of productyou're returning from the list We can be reached at [redacted] if you should need any assistance in submitting aclaim or have questions Our hours are M-F, 7am – 4pm PST Please note productmust be examined through an in hand inspection and determined by inspectors tobe flawed before credit is issuedAgain, thank you for contacting Nike Sincerely,KellyNike

Complaint: [redacted] I am rejecting this response because: Mistakes happen and yes I made one But your shipping procedures are horrible I as the customer was never contacted by UPS or Nike to say there was an issue with my address Second this is the first I ever heard of a company NOT able to locate an item Also your next day air code is not a make good or sorry it is a way to try to extort more money out of me Your a horrible company that does NOT care about the consumer You don't understand that consumers do make mistakes I was lied to by no more then reps that if they were doing there jobs properly would of probably located my item You held and made money off of my money for over weeks with the intend not to make good and you offer a shipping code I could of had that money in my coinbase account and doubled my money in bitcoin but you held my money like the thieves you are!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You are sending the complaint to the source of the issue which will not resolve itThe incident was involving a Store Manager so who is going to rectify issues when the head of the store location is the culpritThat's like being assaulted by someone and having the complaint addressed by the person that committed the assaultThis should be handled from a corporate level which is why I filed this complaint through this methodThis incident was also transcribed during a telephone call I placed with Nike customer service and I was told the complaint would be escalated to Head QuartersSincerely, [redacted] ***

Hello [redacted] , Thank you for your reply and for sharing additional details and feedback I understand that this is a concern having purchased several styles of Nike footwear through the years For that reason, we contacted our Product Integrity Team about your concern with the Nike LeBron Zoom Solider and while they have not received similar size/fit feedback from retailers about this issue and style they appreciate your input If you have the style number for the Nike Huarache, we are glad to research the style with our team Since it appears that you’re unable to receive assistance through the retailer for a refund/exchange, as a one-time courtesy, I'm offering to have your Nike LeBron Zoom Solider shoes sent directly to me at Nike World Headquarters for a refund to a Nike Gift card With a purchase receipt we can issue the amount paid or if you do not have a receipt, we're able to offer the last sale price of the product A product exchange or refund will need to be obtained through the original retailer If you wish to proceed, please use the free shipping label to return your product and include the receipt of your product Once received to my desk, I will be in touch Thank you again for contacting Nike We value you as a consumer and look forward to assisting you Sincerely, Kelly Elite Services Athlete

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com.We regret the issues you've encountered with your visit to the Nike store and appreciate you sharing your experience I appreciate your returning my phone call and providing additional information so that we could research your concern of the transaction I was also able to pull up the original receipt of the purchase and verify the the details According to the transaction information in our database there is only a single charge settled in the amount of $on 6/4/for card ending #*** If you are still seeing any pending details on the account, please contact your bank and if we can be of any further assistance, please reach out to me directly.Thanks for contacting Nike Sincerely,KellyNike

Hi [redacted] , Thank you for contacting Nike through the Revdex.com We regret any inconvenience or concern in obtaining your refund for your Nike.com order.In review of your contact history/Nike.com order it appears that we've reached out to you today 1/via email to resolve the issue with the refundA new credit card number is needed to reissue the refund Please contact Caitlyn directly at the phone number provided within her email with the card details to receive assistanceSincerely,KellyNike

Hi ***,Thank you for contacting Nike through the Revdex.comIn a response sent from Nike Consumer Affairs on 2/regarding this matter the voucher issued for [redacted] was voided due to a violation of the Terms and ConditionsAs printed on the voucher, product vouchers are nontransferable and any product voucher sold or purchased from a third party, including those purchased on an internet auction site is void and has no valueNike reserves the right to suspend or cancel any issued product vouchers that are associated with a violation of our policies (see https://help-us.nikeinc.com/app/claims/footwear-claim/) .Again, thank you for contacting NikeSincerely,KellyNike

Complaint: [redacted] I am rejecting this response because: In Nike response they have totally avoided the issues of lies and discrimination My family member has no one to assist in packagingWe spoke with her caretaker and she stated it's not part of her job We live away not closeAlso if the item is mailed in how do we know an item will be returned ? After the thing Nike said and did they are not trustworthy They need to address the lies they told on the phone and the discrimination Why they would call and ask what's wrong with my family member ? If they don't care about customer it's fineThis is on recordThe calls are recordedMy husband has volunteered with the ACLU for yearsAt the very least the public will know what Nike has done Thank you Revdex.com for your assistance.Sincerely, [redacted]

Hello ***,Thank you for contacting Nike through the Revdex.com A response regarding the order refund issue was sent 12/to the email address on file for your Nike.com order # [redacted] In the event you did not receive it, I've provided the email in it's entirety below Please contact us if you have any questions regarding the refund or promo code usage The contact details are provided within the email message Thank you again for contacting Nike Sincerely, Kelly Nike [redacted] Hello ***, Thank you for contacting Nike regarding your order # [redacted] We truly apologize for the delay in our response and the inconvenience this has caused In regards to the tax charge, our system recognized the zip code entered as a 7% tax rate When the initial refund was attempted on 11/to correct the issue through our system it was not recognized and did not initiate the refund request For this reason, we've manually processed the refund to your credit card ending # [redacted] and I've attached a copy of the receipt to the email As mentioned, refunds can take up to 3-business for it to post to your account.For future orders placed at Nike.com, adding the last digits of your zip code will help to identify the correct state/county jurisdiction and apply the correct tax rate Due to the inconvenience, I'm providing a 15% off promo code for use on a future order at Nike.com Below are the Terms and Conditions of use and the code details [redacted] Expiration Date: 2016-06-16If you have any additional questions or need of assistance about the usage, please reply to this email or call Nike.com at 1-800-806-6453, 4am-11pm PST, days a week.Thank you again for contacting Nike and again I apologize for the inconvenience with this orderSincerely,KellyElite Service AthleteView Nike's online privacy policy at http://www.nike.com/us/en_us/c/help/privacy-policy

Dear ***,Thank you for contacting Nike through the Revdex.com.We thank you for being a Nike consumer and regret the issues you’ve experienced with the Nike Air MonarchsHaving purchased Nike products before you’re indeed familiar with the quality of our products and therefore, feedback such as yours is greatly appreciatedWe highly value the comments we receive from our consumers.Nike stands behind all products for flaws in material and workmanshipIn review of your contact to Nike, it appears the date of manufacture of the Nike Air Monarch’s is 6/19/Therefore, it is highly likely the issue of concern is not a result of a material or manufacturing flaw, rather is due to the age of the footwear, the flex agents, polyurethane's, and footwear grade adhesives etcwhich over time can deteriorateThis coupled with dry, hot conditions and where product is stored can also contributeAdditionally, to clarify regarding Nike’s claim policy, Nike does not offer a guarantee or warranty on footwear rather, products can be sent for inspection if the date of manufacture is within the year timeframeYou can view this information online in Nike’s claim policy at: www.nikeclaims.comPlease know that due to the manufacturing and distribution of product from our factories to retail stores, Nike is unable to monitor retail store sale practices and the stores timeframe for selling productWhile the date of manufacture of the Air Monarch’s was is well beyond the timeframe to receive inspection per our claims policy, I’ve provided a courtesy $Nike Gift cardThe Nike Gift can be redeemed online at Nike.com or at a Nike retail storeThe gift card will be sent to the email address on file and should be received within hoursPlease check your SPAM/Junk filter if not received within this timeframeIf you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a weekTo receive a full refund or product replacement, you may want to try to work with the original retailerThank you for contacting NikeSincerely, KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We regret the issues with your orders [redacted] and [redacted] and apologize for the inconvenience this has causedYour feedback regarding your experience is important to us and please know we use the valuable input as a basis to improve our business and customer service processes I have taken measures to remove the funds from the items that have not yet been fulfilled and shipped in your ordersThe items below were requested to be cancelled from the ordersIf they do ship, you will not be charged and a request to return the products to our warehouse will be generated Due to the inconvenience this has caused, I'm providing a $Nike Gift card as token of our sincere apologiesIt will be sent to the email address on fileYou can use the Nike Gift card online at Nike.com or at a Nike storeIf you have any questions or issues with receiving the gift card, please contact Nike.com at [redacted] and reference # 160914- Thank you again for contacting Nike

Hello [redacted] Thank you for your reply and for the additional feedback Nike stands behind product for flaws in material and workmanship Our experienced inspectors carefully evaluate each product for manufacturing or material flaws An additional review was provided for the claimed footwear through the photos and inspector notes and after review, we agree with the original decision determined by the inspectors The footwear issue did not qualify as a material or manufacturing flaw and did not meet our criteria for credit Additionally, below are the options provided to consumers should their product be denied These selections are agreed upon when submitting the claim at Nikeclaims.com and a claim number provided Consumers select the radio button next to their preferred option Nike does not offer any other options for denied claimed product than those that are listed on the site We apologize for any confusion [redacted] If your claim is denied: I would like to participate in sending my shoes to Nike's Reuse-A-Shoe program for recycling I would like the denied shoes to be returned By clicking 'I Agree' button you are agreeing to the Terms and Conditions provided [redacted] Thank you again for contacting Nike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We regret the delay in the fulfilling of your order # [redacted] and apologize for the inconvenienceI completely understand your concern and the importance of having the item to wear for the game In review of the order, the Nike Limited (Michigan) Men's Football Jersey has shipped and the tracking number is: [redacted] Unfortunately, we are unable to upgrade shipping once an order is beyond a specific timeframe and therefore your order was shipped via UPS GroundYou can track the delivery details online at [redacted] Due to the inconvenience with this order, I've issued a $Nike Gift card to be sent to the email address on fileYou can expect to receive the gift card within hoursThe gift card can be redeemed online at Nike.com or at a Nike storeIf you have any questions regarding the order or gift card, please contact Nike.com at [redacted] and reference # [redacted] Thank you for contacting Nike

Hi [redacted] ,Thank you for contacting Nike through the Revdex.com We've reviewed the denied claim [redacted] , the inspector photos and notes of the backpack inspected and agreed to have your product sent to Nike WHQ for a second in hand inspection A free [redacted] return label was issued to you via Nike for your use of sending the product for inspectionPer the tracking of the carton, it should arrive within the next 3-business days.Please note,the courtesy review does not alter the denied claim result or serve as guarantee of compensationOnce the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product Please allow 1-business days once the carton is received to Nike WHQ for information regarding your reexamined claim.Thank you again for contacting Nike.Sincerely,KellyNike Sincerely,Kelly NikeView Nike's online privacy policy at http://www.nike.com/us/en_us/c/help/privacy-policy

Hello [redacted] , Thank you for contacting Nike though the Revdex.com We regret that you are not satisfied with the inspector’s decision of your claim, # [redacted] and for any inconvenience your contact with our customer service team has causedLike you, we expect the highest quality from our products and we are equally dedicated to providing quality customer serviceTherefore, please know your feedback is greatly appreciated Please know the claims process looks for a variety of manufacturing/workmanship flaws that caused the shoe to become flawedThe issue of "inside friction" is in general related, to a continual rubbing/up and down motion, which can cause material to breakdown in a specific area; this is considered wear and tear As a one-time courtesy we are offering a second inspection of the footwear at Nike WHQPlease know this does not alter the denied claim findings or result, or serve as guarantee of compensationIf a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product If you would like to proceed with the inspection, please use the attached a pre-paid label for the use of shipping your shoes directly to NikeOnce the shoes are received to my desk, please allow 1-business days for the inspection process to complete Should you have any further questions, please reply directly to this email or call Nike Consumer Services at 1-800-344-and reference # [redacted] Again, thank you for contacting Nike Sincerely, Kelly Elite Services Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have also attached the screenshots I submitted to the Nike reps prior to this complaint.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The issue is that the store refuse to ship any item over $without regional managers approval How do I get the regional managers approval ? Why can't I place the order directly with Nike customer service and they submit my order directly with the store?Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry to learn of the issues with your Nike shorts and regret any inconvenience While we are unable to determine if the issue is a flaw without a physical inspection, please know Nike stands behind all products for material and manufacturing flawsWe rely on and authorize the retailer to assist consumers with their flawed productIf the retailer is unable to assist our claims inspection process is offered as a back upConsumers have the option of returning their product to Nike for the claim inspection process (see Nikeclaims.com) Nike does not offer product replacements or refundsThese options must be obtained through the original place of purchaseAs a one-time courtesy I’m offering to provide a $Nike Gift CardThe shorts will need to be returned to my desk to receive the gift cardOnce received I will send a Digital Nike Gift Card to the email address [redacted] Please use the attached shipping label for mailing your product directly to Nike World Headquarters Please note if assistance is needed in the future with any Nike product deemed to be flawed and cannot be returned to the original retailer, a claim will need to be submitted through online at Nikeclaims.com Thank you again for contacting Nike I look forward to assisting you

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We regret the issues with the order placed at the Nike OutletAn email(s) was sent to the address on file explaining the issues related to the order and the cause of their being returned to Nike.comBelow is the copy of the email sent: [redacted] Dear [redacted] ***, You may have received an email from us saying your order for the AJFrench Blue (style #130690-113) was being processed We’re sorry, but we are now unable to fulfill the order placed in our Nike storeUnfortunately, there was an issue with our inventory system and the product should not have been sold as it was already reserved for another consumerThe product will not be shipped to you despite previous communication stating otherwisePlease accept our apologies for the confusion In order for us to process your refund, please call us at 1-800-806-(4am - 11pm PT, days a week) and we will issue you a full refund Sincerely, Nike.com customer service [redacted] While the order was placed at the Nike Outlet store, please accept the 20% off promo code for the inconvenience this has causedBelow are the details of the promo code and the expiry date [redacted] EXPIRATION DATE: 2016-09- If you have any questions of the usage and to receive the refund for the order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST Thank you again for contacting Nike Sincerely,Kelly Elite Services Athlete