Nike

Complaint: [redacted] I am rejecting this response because: Nike fails to acknowledge that I was told in writing and by phone that I would receive the shoes.Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We regret the issues you’re experiencing with your Nike footwear and apparel and regret any inconvenience this may have caused for you especially at such a difficult time I was unable to locate a previous contact to Nike regarding these products under your profile information I do apologize if we did not provide you with the quality service we strive to provide for our consumers Nike indeed stands behind its products for material or manufacturing flaws Nike has made arrangements with our authorized retail accounts to accept returns with material or workmanship flaws When this is not possible, our return process is set up as a back up to the retailer To receive credit through our claim inspection, product must show evidence of a flaw You can view Nike’s Return Guidelines and if interested submit a claim online at Nikeclaims.com If you would like to submit a claim for the products deemed to be flawed, I’m glad to provide you with prepaid shipping label as a one-time courtesy If you would like to receive the label and send your items for an inspection, please provide the claim number(s) for each product(s) through the Revdex.com complaint or contact Nike Corporate customer service at 1-800-344-(7am-4pm PST, M-F) and reference # [redacted] Sincerely, Kelly Elite Services Athlete

Complaint: [redacted] I am rejecting this response because: I have yet to hear back from Nike since they responded to me on 12/28/ Sincerely, [redacted] [redacted]

Hello ***, Thank you for your recent response to Nike through the Revdex.com We appreciate your feedback and regret any inconvenience you've experienced Like you, we expect the highest quality in our products and the service we provide A review of your previous Better Business complaint to Nike was indeed reviewed, #Revdex.com Complaint Case# [redacted] In the reply, information was provided regarding Nike's Return Guidelines and the option we offer for assistance In review of the contact history on file, it does not appear that a Nike claim was filed As mentioned, Nike's claim inspection is in place to offer consumers assistance when the retailer cannot assist due to their own in-store policy or if for any reason consumers are unable to return to the original retailer We are a backup to the retailer and we are glad to assist you with your son's shoes through the claim inspection process Nike product must be received within the years date of manufacture and additionally, product is required to be physically examined by Inspectors to determine if a material or manufacturing flaw is present If credit is issued a Product Voucher in the full MSRP of the product is issued Product Vouchers can be redeemed online If the claim inspection is an option you would like to proceed with as a one-time courtesy we are glad to provide a Prepaid UPS shipping labelYou can review the Terms and Conditions and submit an online claim at www.nikeclaims.com We can also assist you with the claim process by calling us at 1-800-344- Once a claim number is received provide the information through the complaint and I will email a shipping label directly to you Again, thank you for contacting Nike Sincerely, Kelly Elite Services Athlete

Date Sent: 4/7/3:31:PM Hello [redacted] , Thank you for contacting Nike through the Revdex.com We appreciate your bringing to our attention your recent order issue at Nike.com and we apologize for the inconvenience We truly thank you for choosing Nike.com and the Nike SNKRS app as your shopping source for Nike inline products and exclusive launch products and we highly value you as a consumer A 20% off promo code was indeed provided for the issues related to your cancelled order for the Air Jordan 'The Masters' The email you received with the promo code, did state that the promo code was good toward any product including JordansThe promo was provided and applied to the new order for the Nike Air Jordan Retro French Blues, order # [redacted] If you are still not satisfied with this product you can return it for a full refund within days of the purchase receipt If you need assistance with a return of the order, please contact Nike.com at 1-800-806-for assistance As a courtesy, we will apply the 20% to the new order # [redacted] A refund of $was issued to the credit card used in the order While we are glad to assist with your request, no additional courtesies will be provided concerning this matter For future reference, please note that promo codes are not valid on Nike SNKRS app and certain products You can view the Nike Promo Code Terms and Conditions here: http://help-en-us.nike.com/app/answers/detail/article/promo-code/a_id/3706/kw/pr...⇄ Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello ***, Thank you for contacting Nike through the Revdex.com We apologize for the delay in the processing of your refund A full refund has been made to the original form of payment of $for your order # [redacted] Credit card refunds are sent immediately to your credit card company Depending on your billing cycle, the credit should show up on your next statement However, it may take up to two billing statements Due to the inconvenience, I've provided a 20% off promo code for use on a future order at Nike.com Below are the details of the promo and the Terms and Conditions: [redacted] EXPIRATION DATE: 2016-05-13TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time For questions regarding your refund or the promo code usage, please contact Nike.com Customer Service at 1-800-806- Thank you again for contacting Nike Sincerely, Kelly Nike

Complaint: [redacted] As I already mentioned, I have already contacted the retail store and spoke to the manager on the phone, he told me to contact the corporate phone number insteadI guess he is not aware of Nike's return policiesCan you help arrange for a return/exchange directly in the store I bought from? I do not shop online and the nike online credit won't be of much use even if I get it

Complaint: [redacted] I am rejecting this response because: nike /converse hasn't resolved issue with defective shoes, it's wonderful that they tell me about the 7-day waiting now what they need to do is replace the defective shoes Sincerely, [redacted]

Hello [redacted] Thank you for contacting Nike through the Revdex.com We thank you for sharing your feedback regarding the pricing of the Kobe XI iD "Mamba Day" Men's Basketball ShoeWhile the price reflection of $was indeed the correct price for all material iD selections for this shoe, as a courtesy we've provided the $discount to the [redacted] The other order [redacted] was discounted on 4/The tax amount was adjusted and the total refund(s) is $+ $= $each for both orders Credit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806- Thank you again for contacting NikeWe appreciate you as a loyal consumer and look forward to your visit to our site in the future

Complaint: [redacted] I am rejecting this response because: I understand but Ive worked in a sneaker store before [redacted] to be exact and we worked with nike because we sold themWhenever a sneaker came in that was defective it was taken with no hesitation...you guys didnt even look at it .Just because it was manufactured years ago...So no im not satisfied but thank you for coupon

I have completed the on-line request and have not heard back from anyone at Nike or Converse I already attempted to resolve issue of defective shoes with seller ( [redacted] ) and was not able to Converse/nike I was told would stand behind the replacement at the amount paid and this is being very difficult Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hi [redacted] Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding the denied claim, CL [redacted] Due to your concern a review of the contact and claim history was completed.According to our records, you've been contacted by Amanda one of Nike's Elite Service Leads on 1/5/who has offered to assist with a second inspection of your claimed footwear Per your email to her you accepted to receive the assistance However, to date, she has not received the shoes to her location at Nike World Headquarters Below is the email and the free shipping label (attached) provided for sending the shoes directly to her attention Product must be returned to Nike and reviewed for compensation to be considered Hi [redacted] You can use the attached return label to send your product inPlease also know that this label is a pre-paid and pre-addressed label which does not include insurance for your shipment which may be purchased at your sole discretion at the time of shipment.I will reach out as soon as I receive and review your product.In the meantime, if you have any questions or concerns please don’t hesitate to respond directly to this email to get in contact with me again.Have a great day.Sincerely,AmandaElite Services TeamNikePlease feel free to reach out to Amanda for any questions or concerns We look forward to assisting youSincerely,KellyNike

Complaint: [redacted] I am rejecting this response because:You are still giving me the same response as your inspector, however your team and Nike don't have any customer service support experience and keeping the customer happy!the shoe in a good shape and clean however it has an issue at one part of where I believe its a manufacture fault due to bad quality rubber(plastic base).again its a shoes not an electronics device!!!!! of course we will wear it and use it other wise how do we use it? are you saying to keep in the box and don't use it at all? or should I hang it on the wall to keep looking at Nike Logo?? again I'm very disappointed and asking you kindly refund me my money or give me a better shoes Sincerely, [redacted]

Hello [redacted] , Thanks for your reply As this is an issue related to a retail store incident, per our required policy, details of the incident have been submitted to the specific stores retail management team for resolution To further assist, I’ve contacted the Nike Lake Elisnore store manager directly who has reached out to you (1-and 1/12) via email regarding this matter Per the store managers recent email on 1/shipping labels were provided and sent to you for the return of the mentioned items and once received to the store assistance/credit can be provided Please contact the store manager directly at the contact details provided within the email if you have additional questions

Thank you for contacting us regarding your Nike shoesI am really sorry to hear about your experience and we are happy to help you find a resolutionWe have different return policies depending on where the shoes were purchasedAnything purchased from a Nike Store can be returned back to the same Nike Store or any other Nike Store locationIf you purchased them from us online at Nike.com we can set up a product return if the order is within yearsThe final scenario would be if you purchased them from an authorized retailer of ours such as Finishline, Footlocker or Dicks Sporting GoodsIf the place of purchase can't assist you with a return then you can file a product claim with usYou can do this either online at www.nikeclaims.com or by calling us at 1-800-344-(Monday - Friday 7am-4pm PSTWe look forward to helping you get this sorted outPlease let me know if there is anything else we can help you withHave a nice daySincerely, BeckyNike Elite Service TeamNike, Inc

Hello ***, Thank you for your reply We regret any inconvenienceYour gift card for $in regards to the issuehas been issued and emailed to the email address on fileIt should arrive within hoursOnce you receive the gift card, you will be able to redeem it online at http://www.Nike.com and also at our Nike retail stores If you have not received your Nike Gift Card via email after hours, we recommend checking your email SPAM/junk filter for the gift cardIt's possible that it will be captured in the filter Please contact us at between the hours of AM and PM Pacific Time, seven days a week, if you have any further questions or concerns Thank you for choosing Nike and have a wonderful day Sincerely, Kelly Nike Gift Cards

Hi [redacted] ,Thank you for contacting Nike through the Revdex.comAfter reviewing your recent communication along with the inspector notes and photos of your denied claim I am offering to have your Nike product returned for a one-time courtesy claim reviewHowever, it is important to understand this courtesy review does not alter the denied claim result or serve as guarantee of compensationOnce the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed productAttached is a free return label for your useThis is a pre-paid and pre-addressed return label only and does not include insurance which may be purchased at your discretion at the time of shipmentNike is not responsible for lost or stolen packages, or for shipments which do not arrive at our returns facility.Sincerely,Kelly Nike

Hi ***,Thanks for your reply Having had your shoes a short time, your concern is understandable and as stated, Nike stands behind all products for material and manufacturing flaws for years from the date of manufactureWhile we aren't able to replace your shoes as product replacements and refunds are provided through the original place of purchase only, we offer you the option for assistance through our claims inspection process We're also here to help in setting up the claim and our online claim form is easily accessible through Nikeclaims.comPlease call Nike at 1-800-344-6453, 7am-4pm PST for assistance.Should you proceed with the claim inspection, I'm glad to offer a free shipping label as a one-time courtesy Just reply with your claim number and I will send the free shipping label to you via your email address.Sincerely,KellyNike

Hi ***, Thank you for contacting us regarding your recent experience. We are really sorry this has been such a hassle for you and I am happy to help. We do require a receipt when filing a Tennis Outsole Durability Claim with us as we guarantee the rubber outsole will last 6 months on select... tennis styles. I am sorry if you were provided incorrect information on the phone, I can understand how frustrating that is. We have filed a new claim for you and provided a prepaid UPS label to send the claim in since you paid shipping the first time to us. We will process the claim within 5-7 business days and you will get an email once it is processed. Once a voucher is issued we can use those funds and refund the VISA card you used as payment on the Nike.com order as promised by our representative. I can continue to monitor your claim and let you know as soon as the refund has been processed if you would like. We are very sorry again for the experience you have had. We pride ourselves on the quality of our product as well as the services we provide to our consumers. I will be sure to have our Athlete coached who provided incorrect information to you. I am sure it was not his intention to have upset you. If there is anything else I can help you with please let me know.

Hello [redacted] , Thank you for contacting Nike through the Revdex.com.In review of your contact history, we've received a previous response through the Revdex.com (ID# [redacted] ) about the denied claim # [redacted] for the Nike Kobe Mentality shoes mentioned within this complaint While we understand that you were not satisfied with results of the inspection, a courtesy 20% promo code was providedIf you do not have the details of the promo code they are provided below for your convenience [redacted] EXPIRATION DATE: 2016-07-26If you have any questions regarding the usage of the code on our site, please contact Nike.com at 1-800-806-6453.Thank you again for contacting NikeSincerely,KellyElite Services Athlete