Nike

Hello, my name is [redacted] and I just wrote a complaint in regards to nikeI just found out that I was incorrect and I found my incentive buried in my inboxDisregard the complaint, please and thank you!

Hi ***, Thank you for your replyI again apologize for the inconvenience with the order The Nike Lunar Fire Men's Golf shoe, style #853738-sz has been restocked at Nike.comAs a courtesy, a replacement pair has been providedTracking details will be sent to your email address on file In regards to your refund, are internal system shows the refund was processed to your credit card ending # [redacted] on 9/Depending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statements Thank you again for contacting Nike Sincerely, ***Nike

Revdex.com: I will contact Nike directly to solve the issueThanks for connecting with the right person [redacted] ***

Hello [redacted] , Thank you for contacting Nike through the Revdex.comI tried to phone you today to discuss your order concern and was unable to reach you Please know we are sorry to learn that your NIKE iD order [redacted] was not received as expected and regret any inconvenience you've experienced when contacting us with your concernsYour feedback is greatly appreciated and I've forwarded your comments to our Quality Team for reviewLike you, we indeed believe the consumer experience is of utmost importance and understand that it is through our business services that we can assure consumers of our commitment to providing quality products and service Due to your concern with the color issue, we further researched the order along with NIKE iD order selection report and we can confirm the shoes you received were designed per the selections made on NIKEiD.comHowever, we understand that perhaps you were not aware that the website portrays the color Bright Crimson to appear more pink than the actual materialsSince we will be unable to remake the shoe due to the same color issue occurring, I would like to offer you the following options: Redesign the shoe with a different color and provide me with the new design iD (located after adding this item to your cart)I can have the new order expedited at our factoryThis will be at no additional cost as it will be an exchange Keep the shoe as is and accept a 20% discount on the pair Return the pair for a full refund and allow me to provide you with a 20% promo code for use on a future order You can contact me directly at 1-888-340-ext [redacted] or contact our customer service at 1-866-633-(4am - 11pm PST, days a week) and reference # [redacted] Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Please reopen this case I am not satisfied with business response Thanks [redacted] ***

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry to hear of the issues you're experiencing with you Nike Cross Trainers and regret any inconvenience this has caused Nike works to improve products each season with technical advancements and design updatesNike stresses the importance of trying on each style at the retail level, so those consumers are properly fitted before making their purchaseWe've also made arrangements with our authorized retail accounts to accept returns for products with material and manufacturing flawsHowever, retailers do have their own particular policies regarding the acceptance of returns Nike stands behind all product for flaws in material and workmanshipWhile per our Return Guidelines, size and fit issues are not accepted,if you feel that there is a material or manufacturing flaw with your shoes, we have an efficient process that you could use to have your shoes inspected If our inspectors determine that your shoes are flawed, you would receive a product voucher for the original retail value of the shoesThis product voucher can only be redeemed on NikeStore.comNike does not provide refunds or replacements If you would like to view the Return Guidelines and submit a claim, please visit www.nikeclaims.comIf the inspection service is not an option for you, we encourage you to work with the original place of purchase If you have any questions, please contact Nike Corporate Customer Service at 1-800-3440-6453, 7am-4pm PST Sincerely, Kelly Elite Services Athlete

Hello ***, Thank you for contacting Nike through the Revdex.com We thank you for choosing Nike.com as your source for Nike products and regret any inconvenience with your order# [redacted] In review, it appears the item, style # [redacted] *, was cancelled from the order due to the lack of inventory at fulfillmentA charge for the item was not processed as Nike.com does not bill the form of payment used until the item has shipped Please know our system researches all available inventory to fulfill an order before a cancellation is processedWhile I understand this item was intended as gift and needed by 11/29, given the popularity of products on our site and any item offered on'clearance', certain products, styles and sizes sell out I've provided below the 15% promo offered when contacting usBelow are the details and expiration information [redacted] EXPIRATION DATE: 2017-05- If you have any questions about the cancelled item from the order or need any further assistance, please contact Nike.com at 1-800-806-4a-11pm PST Sincerely, Kelly Nike

Hello ***, Thank you for contacting Nike through the Revdex.com We regret your order was not received as intended and regret the inconvenienceYour feedback regarding your experience is appreciated and the valuable input is indeed used as a basis to develop and improve our business services at Nike.com A refund was submitted 10/for order # [redacted] in the amount of $Depending upon your bank or financial institution the refund should appear within your account within six business daysHowever, it may take up to two billing cyclesIf you have additional questions about the refund request, please contact your bank or financial institution to verify when the funds will be availableIf you have any questions, please contact Nike.com at [redacted] , 4am-11pm PST Thank you once again for contacting Nike

Hello Mr [redacted] ,Thank you for contacting Nike through the Revdex.com.In regards to our conversation today 9/8, I wanted to provide you with assistance regarding your Nike.com order # [redacted] A new pair of the Nike Mayfly Lite SE Men's shoe, style #876188-sz has been located for youThe UPS tracking number is: [redacted] ***The package will ship out on 9/to the address provided:You will be able to view the delivery after 5pm PST online at www.ups.comPlease use the attached free shipping label for sending the damaged shoes directly to me at Nike World HeadquartersJust print and tape securely to your readied cartonAdditionally, as spoken of a refund has been issuedCredit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsFor questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-or reply directly to this emailYou can also reach me directly.Again, we regret the issues related to your order and customer service assistance receivedWe value you as a consumer and look forward to your future visits to Nike.com Have a great day! Sincerely, KellyNike

Complaint: [redacted] I am rejecting this response because: #The chemical used to make that particular portion of the sole is different than others There is an additive added to achieve the color, which makes the decreases the durability of the sole I am a chemist I've worn the maybe twice a month, since purchased The sole worn down to a depth which affected the functionality of the design I have never owned a pair of Nike shoes where this occurred #On the claim form it said to return the shoes if they wouldn't be donated to a person in need Where are my shoes I want them

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We thank you for your sharing feedback concerning the cancellation of your order for the AJ"The Master " and the customer service you receivedWe offer our sincere apologies for the inconvenience and disappointment this has caused for you and your sonYour passion for Nike and Brand Jordan is truly appreciated and we thank you for your loyal support Our team is indeed actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the futureIt is through consumer feedback like yours we are able to improve the overall consumer experience on our site While I understand you have various specific requests, the only option we are offering for the cancellation of your order is early access to the Air Jordan "French Blue"Although you are not interested in this style, we would still like to give you the option for early access in case you change your mind and will provide you with updates in the next couple of weeksThe 20% off promo code that was provided can be used toward any future purchase on Nike.comThank you again for contacting NikeWe very much appreciate you choosing Nike.com as your source for Nike product.Sincerely,Kelly Elite Services Athlete

Hi ***,Thank you for your reply and working with me on assisting you with your denied claims: [redacted] and [redacted] .As mentioned, after further review of the products and the overall issue of the date of manufacture, we proceeded with the claims exception inspection at your requestBoth claims were issued credit in the form of a Product VoucherThe Product Voucher(s) may be used online at Nike.com onlyYou will receive Product Vouchers in the following amount within 5-business days: [redacted] ($110.00) and [redacted] ($79.99)We will not be able to provide any future courtesy second inspections, however, product may be still be sent for the general claim inspection if needed at nikeclaims.comThe product voucher(s) may be used online at Nike.com onlyPlease refer to your reference number [redacted] if you have any questions about the claims.Again, thank you for contacting Nike.Sincerely,KellyNike

Hello [redacted] ,Thank you for contacting Nike through the Revdex.com.We are sorry to hear that you’re not satisfied with the outcome of your Nike claim # [redacted] and appreciate your comments regarding the inspector’s decisionNike indeed stands behind all products for flaws in material and workmanship for a period of years from the date of manufactureNike’s claims service is offered as a backup to the retailerIf the retailer is not able to assist or returning to the retailer is not an option consumers have the choice of sending product deemed to be flawed for an inspection through our claims processPlease know our experienced inspectors carefully evaluate each product received through our claim inspection process for manufacturing or material flawsDue to your concern of the denied claim, I completed a review of the inspection notes, including a few photos the inspection team attached for referenceI can confirm the shoes do not have a material or workmanship flawRather, the issue is due to wear and tearThe rubber outsole is worn down exposing the air unit itselfThis would indicate considerable useWear and tear is not something we cover under our claims process as each athlete has unique wear characteristics and will wear through products in a unique way or with different durationWe regret any inconvenience and hope that you will one day again think of Nike as a name that represents qualityThank you again for contacting Nike.Sincerely, Kelly Nike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry to hear about the issues with your footwearand regret the inconvenience We’ve indeed reviewed the claim ( [redacted] in which the Product Voucher mentioned was issued Per the conversation on 12/with Nike’s Claim Manager Jeff, you were informed that in accordance with the stated Nike’s Terms and Conditions viewable at www.nikeclaims.com and in which were agreed upon when the claim was submitted: Nike is not responsible for lost or stolen product vouchers Treat them like cash We recommend that you contact your local police department and file a police report regarding this issue Thank you again for contacting Nike Sincerely, KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry to hear of the issues you’ve experienced with your Nike products and apologize for the inconvenience Like you, we expect the highest quality in our products and when there is an issue we want to know as we do stand behind all products for flaws in material and workmanship I truly apologize if the claim information was not provided to you or clearly addressed Nike’s claims inspection is offered to consumers as backup to the retailerThe claims inspection is offered to assist consumers when the retailer is unable to provide assistance with a return Our experienced inspectors will examine the shoe/concern as a whole for any flaws that would hinder the performance and wear of the shoe Nike’s return guidelines at www.Nikeclaims.com provide specific information of what is acceptable as a return and allows you to also submit your claim online or we can assist with setting up the claim via the phone (1-800-344-7am-4pm PST M-F) To receive credit product must be physically inspected and show evidence of a material or manufacturing flaw If approved for credit a Product Voucher in the full MSRP will be provided The voucher is redeemable online at Nike.com only A refund or product replacement must be obtained through the original retailer If you would like to consider sending your shoes for an inspection, as a one-time courtesy, I’m offering to provide a free shipping label In general, shipping is the responsibility of the consumer To obtain the label, please contact Nike Customer Service at 1-800344-and reference # [redacted] along with your Nike claim number(s) We will send the label directly to your email address so that you may easily print the label, tape to your readied box for shipment to our warehouse Please note, if you send two pairs of shoes, each pair MUST have a Nike claim number for sending Just provide both numbers when contacting us and we will provide the details on the shipping label Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello [redacted] Thank you for contacting Nike through the Revdex.com We appreciate your feedback regarding the inspectors decision of your claim # [redacted] Please know Nike will consider for a claim review, footwear that is received to Nike within years of the date of manufactureThis is not considered year warranty instead it is a claim inspection service offered to consumers allowing product deemed flawed to be sent to Nike for an inspection if the date of manufacture is within the two year timeframe(See Nikeclaims.com for the return guidelines and Terms & Conditions) Due to your concern of the claim denial, the inspector notes and photos of the product were reviewed to insure the accuracy of the inspection decision Upon our review of the photos, it appears the outsoles were completely worn to the Air-Sole unit and therefore we agree with the original inspection decisionThe issue is not considered a material or manufacturing flaw rather the footwear outsoles were extremely wornTo receive credit, product must show evidence of a flaw in the material or manufacturing In regard to the shoes being recycled, this is an option selected at the time the claims is submittedIf the claim is denied, the consumers only options is to either have the product returned or participate in Nike's Reuse-A-Shoe recycle program Below is a 10% promo code as a courtesy for your patronageThe promo code can be used toward a future order at Nike.com [redacted] EXPIRATION DATE: 2016-11- If you have questions regarding the promo code usage, please call Nike.com at 1-800-806-6453, 4am-11pm PST, 7days a week Again, we thank you for contacting Nike

Hello [redacted] Thank you for contacting Nike through the Revdex.com We regret the issues with order [redacted] and apologize for the inconvenience with the delivery and service receivedYour feedback is appreciated and we use the valuable input to improve and develop our business and customer services We are actively working with [redacted] and researching the delivery issue of this order A [redacted] tracer investigation has been processed and all the required information submitted to the [redacted] teamOnce they have completed the investigation they will let us know the outcome of the investigationThis process can often take up to business days In review of the order a refund was processed to the cardholders original form of paymentIf you have any questions, please call Nike [redacted] *4am - 11pm PT, days a week)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] Thank you for your reply A message was sent to your email address on file with information about your Nike Digital Gift Card and details that it was resent Please contact me or Nike.com directly if you have any issues receiving the newly sent card and we will gladly assist you Thank you and I apologize for any inconvenience

Hello [redacted] Thank you for contacting Nike through the Revdex.com We appreciate hearing about your recent Nike store experience Nike has a required process in place for Nike retail store issues Retail Escalation issues are handled by the store's management team for resolution To assist with the required process, we will need more information regarding the store’s location and other pertinent information, if available, to properly forward to the Retail Management team Once received, they will research the issue and contact you directly Please call Nike Corporate for assistance in this matter We can be reached at [redacted] from 7am to 4pm PST or contact me at the number provided on your voice messaging Alternatively, you can reply to the email sent 1/5/to the address on file providing any : Store Location: Date: Manager Name or Associate name: Receipt: Date, time, operator number and transaction number on receipt: