Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Sincerely, [redacted] ***

Hello ***, Thank you for contacting Nike through the Revdex.comWe’re sorry to hear your son’s Nike.com order was not as expected We truly thank you for making us aware of the condition the shoes when received It is through feedback from consumers that we are able to improve our business services and will research the issue to insure future incidents of this kind do not occur I tried to reach you today 2/at the number provided in the Revdex.com Complaint and it appears to be a wrong number According to our website the Nike Zoom Ascention, style #832234-sz is still in stock and is available as a replacement I'm sorry for any miscommunication If interested in receiving a replacement, please contact me at 1- [redacted] ext [redacted] , 7am-4pm PST for assistance You still have the option of returning the shoes for a full refundI’m glad to assist with the return process or with the replacement process Sincerely, KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I need ***'s contact information, in order to resolve the case.Sincerely, [redacted]

Hello ***, Thank you for contacting Nike through the Revdex.com We regret the issues regarding your store order for the Air Jordan 'French Blue', S00C20000286DF An email (see below) was sent informing of the issue with our inventory for this item and we deeply apologize for the inconvenience Your order was returned to the warehouse and will not be deliveredA full refund to the original form of payment will be issued once we obtain details from youYou will need to contact Nike.com to provide the informationWe can be reached at 1-800-806-6453, 4am-11pm PST Again, we apologize for the inconvenience "We're sorry, but we are unable to fulfill the AJFrench Blue (style # [redacted] ) order you placed in our Nike store this past weekendUnfortunately, there was an issue with our inventory system and the product should not have been sold as it was already reserved for another consumerPlease accept our apologies for the confusion In order for us to process your refund, please call us at 1-800-806-(4am - 11pm PT, days a week) and we will issue you a full refund." [redacted] While we are unable to fufill your request for the order fulfillment, I'm providing a 20% promo code for use on a future order at Nike.comBelow is the information and the expiry date details [redacted] EXPIRATION DATE: 2016-09- Again, thank you for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello [redacted] , Thank you for contacting Nike through the Revdex.com Per our Risk Management Team they received a Fax of the store receipt sent on 10/22/The details provided along with the examination of the product are in the process of being evaluatedYou will be contacted once all the information and inspection are complete If you have questions, you will need to contact Jo Ann P [redacted] at [redacted] Sincerely,KellyNike

Complaint: [redacted] I am rejecting this response because:I placed another order with the shoe I been trying to get for the past two weeks and all of a sudden it's out of stockAnd I called PayPal and they are saying its Nike cancelling not them Sincerely, [redacted] ***

Dear [redacted] , I am very sorry to hear of the negative experience you had with your recent Nike.com order ( [redacted] ) and thank you for contacting the Revdex.com to seek resolution I certainly can understand your frustration and disappointment to learn your package did not deliver on the Estimated Delivery Date (EDD) of June 23, 2016, especially when you have been anxiously waiting for your Roshe Flyknit iD shoes While the package is in transit with UPS, it can be held up for any reason and cause a delay, as you saw in the UPS tracking detailsWhen packages are not delivered within the initial EDD, our system will update with a new EDD and send you an e-mail notification It looks like in your case, the package delivered the next day on June 24, before the notification e-mail could be sent I regret you had to call us several times to check on the status or to cancel your order and were disconnected during one of the calls It’s never our intention to disconnect, so our management team will review your contacts with us and provide coaching to the athlete as necessary I hope you have been able to enjoy the shoes However, if you still would like a refund, our hassle free return process allows you to return the shoes for any reason within days from the ship date for a refund I can generate a prepaid return label for you if you would like The 10% off promotional code offered to you is still available if you change your mind I can apply it to your current NIKEiD order or you can use it on a future order if you choose I apologize for all the inconvenience this may have caused you and hope you will give us another chance to make your next shopping experience a positive one If you have any further questions or concerns, please call us at 1-800-806-(4am - 11pm PT, days a week) Regards, GloriaNike.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi [redacted] Thank you for contacting Nike through the RevDex.com. I appreciate you taking the time to share your feedback with me regarding your recent Nike store visit and contact to Nike Corporate. I've have forwarded your information regarding your visit/concern... directly to our Nike Retail Management team, who will research the issue. The store Coach will then contact you directly within one week.Please contact our Corporate Team at 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday should you have any questions and reference # [redacted] Thank you again for contacting Nike. Sincerely,KellyNike

Complaint: [redacted] I am rejecting this response because: Nothing has changed Nike still isn't willing help me out in any wayNo one has attempted to contact me since the first call were nothing happenedNo one has offered me a store credit, a gift card NOTHINGI'd like this to be overBut Nike seems to not be concerned with what this did to my bank account a month ago Sincerely, [redacted] ***

Hello ***, Thank you for your contacting Nike through the Revdex.comPer our previous responses regarding the Nike the Air Jordan XV and the Jumpman Super Freak, the shoes are well beyond the timeframe to receive assistanceThe information you’ve previously provided to Nike for these products show the manufacturing date(s) as 2000- As mentioned, Nike’s claim policy regarding ‘Defective/Flawed Products’ whether purchased online at Nike.com or an authorized retailer inform must be within the year date of manufacture timeframe to receive an inspectionBelow are references from our websites: Nike stands behind all of its productsIf you purchased an item on Nike.com and you believe it's flawed or defective, you can return it to us as long as it was manufactured less than years agohttps://help-en-us.nike.com [redacted] The two-year timeframe is also reiterated in our Claims Terms & Conditions: Any footwear returns that arrive more than years after the manufacturing date (found on the tag inside of the shoe) will be returned without inspectionhttps://help-us.nikeinc.com [redacted] While we are unable to assist you with your products, as a courtesy a 20% promo code was provided for use on a future online order at www.nike.comIn the event you do not have the information, it’s been provided below [redacted] EXPIRATION DATE: 2018-02-Thank you once again for contacting NikeSincerely, KellyNike

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We thank you for feedback regarding your ordering experience and appreciate your bringing your concern to our attention We truly apologize for the inconvenience this has caused As you are aware, due to a system error, inventory was oversold for the Air Jordan Retro OVO Men's Shoe and the order # [redacted] was cancelled A $Nike Digital Gift card was issued as a token of our appreciation Per your contact with Nike on 10/regarding this matter we are actively researching our warehouses for any available inventory While we cannot guarantee the request will be fulfilled we want to insure you that we are researching all possibilitiesAs stated in conversation with Nike, you will be contacted directly once details are available Thank you again for contacting Nike Sincerely, Kelly Nike

Complaint: [redacted] I am rejecting this response because: Today, I finally received my shoes back from Nike with a note from the company saying that the issue is a result of “outsole wear through to the internal airbag, which caused the airbag to deflate.” They also appear to have been grinded on the bottom when I got them back, which is not how I sent them off How poorly made is the Air Max that it would give out within several months? I have had flip flops last longerNo shoe should be that poorly madeIf a $pair of shoes cannot make it to year then that is a manufacturing defect because nothing should crumble that fast, not even the sole of a shoeI have Air Max in my closet that are several “years” old and are still firm and so it makes no sense that a newer product can't outlast the older onesWe certainly got a defective pairIn response to your earlier reply, you are basically saying that Nike is not into customer satisfaction but that I can ship the shoes across the country “again” just for you to send out another letter saying that you are standing by your inspectorWell, I am not about to waste my time mailing a hunk of junk back across the country because I have already done that onceI would rather take a loss than to waste any more of my timeYou go ahead and stand with your inspectors and we will stand with your competition from here on outMy family and I will never purchase another Nike product or affiliated product againNo further response is needed because it is obvious that customers are not valued by Nike Sincerely, [redacted] ***

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We are sorry that you were not able to contact us within the timeframe to place an order for the Air Jordan 'French Blue'The offering period to order the shoes through the early access process is no longer availablePlease note, this specific style is set to launch in the near futureBe sure to follow us on twitter @nikestore for updates In regard to a refund for the cancelled order # [redacted] , a payment was not processedNike.com does not charge/bill payment(s) until the item(s) ship from our warehouseSince the item was cancelled the shipment did not occur and no payment was processedA full reversal of the authorization was processed when the order cancelledTypically, the authorization holds drop off your account after 48-hoursIf you are still seeing an authorization on your account, please contact Nike.com with your bank's fax number and we will assist you furtherWe can be reached at 1-800-806-6453, 4am-11pm PST Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello [redacted] , Thank you for contacting Nike through the Revdex.com We're sorry to hear that your NIKE iD order # [redacted] did not arrive as expected While we go the distance to build each pair of NIKEiDs to meet our high standards-and yours-on rare occasions flaws do occur in the materials or workmanship Please send me some photographs of the problem area in your shoes(You can just reply to this email or send to [email protected] to my attention, with the photos attached.) This will help us determine the nature of the issue and improve our manufacturing processesOnce I receive the photos and confirm a flaw or defect we may consider a discount Once again, I’m sorry for any inconvenience this has caused and look forward to assisting you Thank you again for contacting Nike Sincerely, Kelly Nike Elite Services

Hello ***,Thank you for contacting Nike through the Revdex.com.We appreciate your comments regarding our claims process and the decision of the inspectors for the denied claims CL [redacted] and CL [redacted] Nike indeed stands behind all products for flaws in material and workmanship To clarify, Nike does not have a warranty on footwear; rather Nike will inspect footwear if received for inspection within two years from the date of manufacture printed on the tag inside the shoe We regret if you were misinformed regarding this informationOur experienced inspectors carefully evaluate each product for manufacturing or material flaws that specifically affects the performance of the product for its intended purposeTo receive credit, product must have evidence of a flaw Per our claims policy the following is not accepted:Any footwear returns that arrive more than years after the manufacturing date (found on the tag inside of the shoe) will be returned without inspection.Products Nike determines in its sole discretion to be free of any material or workmanship flaws.Products evidencing excessive wear, misuse or alteration.wear and tear.Size, fit, and style selection complaints.Due to your concern the inspector notes and photos of the denied product(s) were reviewedThe photos of the outsole verify that the issue is a result of excessive outsole wear that wore through to the internal airbag, and is the cause of the internal air bags failure However, as a one-time courtesy, I’m offering to personally in hand inspect/examine the footwear in the outsole area for the last denied claim/product # CL [redacted] at Nike World Headquarters If you would like to proceed, please use the attached prepaid label for use in sending your product to my location Once received, I will be in touch with the results of the courtesy reviewThe free shipping label will be sent via the Revdex.com and Nike, to which you can reply directly to my email if you have any questionsJust print and tape securely to a readied box and drop off at any UPS or USPS service locationThank you again for contacting Nike.Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me the person who contacted me over the phone was very polite and professional I was told that I would be receiving a shipment of the Nike air max and there were going to be overnigto meAlso, that I would be sent an email with the tracking informationI will be 100% satisfied once I see the package was sent out and confirmed the tracking numberAs of right now I have not received that information but will wait until the end of day to confirm if that information is going to be sent to me

Hi [redacted] Thank you for contacting Nike through the Revdex.com.We regret that your Air Jordan Retro shoes were not received as intended and that you are not completely satisfied with your purchaseYour comments regarding your experience is truly appreciated and is taken very seriouslyIt is through consumer feedback that we are able to improve our products and our servicesWhile we are unable provide a replacement due to the product being sold-out, we can provide a full refund in accordance with Nike.com's Return Policy when receivedFor your patronage as a faithful Nike consumer I'm providing a courtesy 20% off promo code for a future use a Nike.comBelow are the details of the promo code and the Terms and Conditions for use[redacted] EXPIRATION DATE: 2015-11-26TERMS & CONDITIONS:Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time.Sincerely,***Nike

Hello **, Thank you for contacting Nike through the Revdex.com We appreciate your feedback regarding the order processing/shipping and delivering timeframes for orders placed at Nike.com and regret any inconvenience It is through consumer feedback that we are able to improve our business services Your feedback has indeed been forwarded to the proper departments within Nike for review Once an order is shipped from our warehouse delivery service cannot be changed Per the details of your contact history with Nike (# [redacted] ) regarding the shipment delivery date a request to have the carton picked up at the UPS Hub has been generated An email was sent 2/to the email address in the order profile informing of the UPS facility address, timeframe for pickup and ID required A refund of the shipping costs has been processed to your original form of payment used in the order If you have any questions regarding the refund or your order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST Thank you again for contacting Nike Sincerely, Kelly Elite Services Athlete

Hello [redacted] , Thank you for contacting Nike through the Revdex.comNike truly welcomes your comments regarding the purchase of limited items, specifically The Ten collection you’re interested in purchasing.Please know our teams continue to seek new approaches to selling high-demand products (our Twitter RSVP process, among them) with the goal of improving the experience for customers on Nike.com and in our Nike owned brick-and-mortar stores We indeed provide direct product access for consumers who happen to live near particular stores that receive specific limited products These locations generally include Niketown NY (for east coast consumers) and Niketown Los Angeles (for west coast consumers) While we do not disclose internal or proprietary details of all marketing initiatives for all Nike locations, we thank you again for your comments, which have been shared with Nike’s leadership team Be sure to stay tuned to nike.com/theten for launch details of The Ten as well continue to follow us @nikestore for launch release information and Nike newsSincerely, KellyNike