Nike

Hi [redacted] , Per our conversation today 4/I'm following up with the Better Business Complaint and providing a copy of the email that was sent regarding your concern Again, I apologize for the issues with your order(s) and the inconvenience this has causedThe issues with the cancellations have been resolved Per our conversation, a courtesy order for the Air Jordan Retro 'Wings', style # [redacted] sz was processedThe tracking number is [redacted] and will ship UPS NDA with signature required Please know we value you as a consumer and look forward to your visiting Nike.com again soon

Complaint: [redacted] I am rejecting this response because:I spent on a new pair shoes.15% off does not even begin to cover the replacement cost.If this is the way the company stands behind their products which were obviousely defective I do not want to even buy another pair.I feel I should br offered a new pair.Since the company has plans to make this right I will just purchase a different brand all togetherI have a year old who collects the Lebrons and has alot of pairs of them.I will also be stopping those purchases as well A company as large as Nike can afford to compensate a good customer for a defective product and never even miss the money.Instead they choose to offer me a paltry 15% off.This is unacceptatable and I am willing to just switch to [redacted] for further clothing and shoe purchases.I hope is worth losing a customer who spends ALOT of money on Nike products to avoid replacing a defective producg.So I do not want % off and I will avoid purchasesing anything Nike from now on.My daughter also loves [redacted] so between that and [redacted] we will not need Nike products.I know losing customer will not even lut a dent in Nike sales but it will make me feel better to not by from this brand.Sincerely, [redacted] ***

Hello ***,Thank you for contacting Nike through the Revdex.com.We regret the issues your son has experienced with his Nike products and with our claims process Your concern is very important to us and we appreciate you sharing your feedback Please know Nike stands behind all products for flaws in material or workmanship for a period of two years from the date of manufacture As our claims process is a backup to the original retailer, our return policy requires you to return your product directly to Nike at your expenseThe claims process is offered as an option to receive service with your product deemed to be flawed We do not provide prepaid return labels for this serviceUpon inspection and credit, you will receive a replacement product that is comparable in size, performance and pricePlease remember that this service is a backup to the retailer and an option for consumers to receive service with their productThe first and best option to avoid any inconvenience with our claims process is to work with the original place of purchase Should you want to send more than one pair of shoes for an inspection in one box, keep in mind each pair MUST have a Nike claim number to avoid any issued during the inspection process We recommend putting a note inside the shoe of each pair with the claim #, style # and issue/location Any product received without a claim number will be returned without inspectionThank you again for contacting Nike Sincerely,KellyNike

Hello [redacted] /***, Thank you for contacting Nike through the Revdex.comWe appreciate your feedback regarding the inspection decision of your claim [redacted] Nike stands behind all products for material and manufacturing flaws Nike is a backup to the retail and our claim inspection is an option offered to consumers to receive service with their Nike product when the retailer is not willing or able to assist Due to your concern of the denied claim, I completed a review of the inspection notes, which also included a few photos the inspection team attached to the claim for reference of the specific area of concernAs a one-time courtesy, I’m offering a second claim review at Nike World Headquarters Keep in mind this does not guarantee compensation The footwear will be reviewed in accordance with Nike’s claim policy agreed upon when the initial claim was submitted To clarify - Nike does not offer a guarantee or year warranty on footwear rather; products can be sent for inspection if the date of manufacture is within the year timeframe Product must show evidence of a material or workmanship flaw to meet the claim criteria for compensation Nike does not provide product replacements or cash refunds; credit is issued in the form of a Product Voucher for use on Nike.com only Please view Nike's return guidelines here: http://help-us.nikeinc.com/app/claims/return-guidelines/Attached is a prepaid label for sending the product Just print and tape securely and drop off your package at a UPS or USPS service location Once received and reviewed, you will be contacted.Sincerely,KellyNike

Hello [redacted] Thank you for contacting Nike through the Revdex.com It was very nice to talk to you and again, I'm very sorry to hear of the issues with your order and the inconvenience this has caused for youYour feedback is important and we use the valuable input to improve the customer experience and business services on every level I've placed a new direct order for you for the Nike Air Max style # [redacted] sz and will monitor the Next Day Air shipmentOnce tracking is visible I will provide the shipping information to you and the details can be followed online at www.fedex.comPlease allow 1- business day for the processingI will be in touch and follow up with you just as soon as I have information If you have questions, you can contact me at directly at [redacted] 7am-4pm PST Thank you again for contacting NikeI look forward to assisting you

Hello [redacted] ,Thanks for contacting Nike through the Revdex.com Per our conversation today 4/your Nike.com order # [redacted] is being reshipped and the FedEx Tracking # is [redacted] Once the package is picked up and scanned by the carrier, the details will be visible online at www.fedex.com If you have any questions, please respond to the direct email sent from Nike, which will copy this information providedSincerely,KellyNike