Nikz At The Top

please ask business to call at [redacted] I have called them multiple times about this issue

Good afternoon,After several misses and conversations with our team, it was determined that despite being placed on route for our drivers to service the HOA through our automated system, the system had not placed our customers on the daily route sheetGiven the lack of human error in procedure it took opportunity, which unfortunately occurs over time, for us to identify the issueOnce identified, we reached out to the customer and resolved the root issueWe thank our customers for their patience and allowing us the serve their community

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10715138, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The insurance agent, besides the fact that he was completely disrespectful to me over the phone, has been contacted by me with the witness information and police report request, he would not accept it because it was my mother in law to be the direct visual witness, in addition the president of the association also confirmed the damage was not there prior to the garbage removal company arriving and shortly after they left the damage was thereWhen I asked Republic services if they needed the footage or a police report they said NO! If this is not resolved through Revdex.com, the board's real estate lawyer will file a complaint about this and resolve the matter outside of the Revdex.com panel, this is if the company doesn't agree to fix the gate Regards, [redacted]

Mr [redacted] called to sign up for garbage service with Republic Services on 6/3/14, the first correspondence with Mr [redacted] was 11/5/when he called to state that his trash was missed this is the note on the account: SCTM RETURN FOR TRASH--This note indicates that Mr [redacted] did call in and that we sent out another truck to pickup his trash (this is a general procedure whenever a customer states that they are missed) unfortunately I am unable to address any other issues regarding miss pickups because this is the only miss that was reportedFor that reason we do not feel that any credits for miss pickups are justified.I do see where Mr [redacted] went in on line and paid for his service on 9/20/which covered the June thru Nov 2014,however there was no payment thereafterMr [redacted] did not signup for automatic billing he just went in on line and made a one time payment, he would have had to set up bank account information for the payment to be withdrawn from his account each quarterA delinquency notice was sent as Mr [redacted] stated he did receive one, this would have been the intent to lien notice, however per our history on the account collection letters were also sent from August of to 10/Please note when we mail the intent to lien notices we always send notice to the tenant at the mailing address on the account and to the Owner on file at the Clark County Recorders office as per the lien statue NRS 444.520.As I stated above we only had one call from Mr [redacted] regarding his garbage service and he only made two payments on line 9/20/and he called in to setup the service 6/3/so I am not sure why he stopped paying his bill but we feel that the lien is justified

Our customers as well as the citizens are very important to us and we want to make sure we are in compliance with all regulations and local lawsWe apologize for any inconvenience this may have caused Mr [redacted] and his neighbors, we welcome their feedback and are always working to improve our service and community relationshipsRaleigh NC has a noise ordinance from 10:pm to 7:am, we will reschedule the service of this location in accordance with this ordinanceMr [redacted] and his neighbors are welcome to contact me directly at [redacted] with any concerns or issues Thank you for your time,Beth M [redacted] Operations ManagerRepublic Services [redacted] ***

I spoke with Ms [redacted] today 01/11/I advised her when she spoke with the escalation line, the information I was given was regarding the credit and it did not indicate a return call was requiredI apologized for this as well as her experience with us.The credit was posted to her account on 12/30/I will be sending Ms [redacted] a statement showing her account is at a zero balance

We do apologize for any inconvenience's this may have caused and greatly appreciate our customer's patience The day of service was changed to better service our customer as we believe this will ensure our customer's provided services improves and reduces any opportunity for a missed pick up In addition, the requested credit has been applied to our customer's account

We will contact the customer and send a truck to pick up the washer

Spoke with [redacted] 9/30/Explained to customer that I was unable to change his invoicing date Entire county is set up on the same invoicing quarter and dateHe just wants his bill to gets to him on time so he can pay it I offered to send him the link for MY Resource but customer declinedI advised customer that he has days from the invoice date to pay the bill without any late fee's or si fee'sI did agree to waive the SI fee for him and explained to him that he will have a invoice generate on today I told MrGoodman I would follow up with him on the 15th to make sure he received our billMrGoodman seemed pleased with my resolutionWill contact [redacted] for follow up on 10/15/

The Residential Supervisor, Keith G [redacted] , reached out the the resident and spoke to him regarding his issue with the broken barrel Keith will be delivering a barrel to Mr [redacted] by the end of this week

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The fees have been waived as of this time, my bill has been paidThank you Regards, [redacted]

Hello, Please consider the $charge credited off the account effect today (3/1/18) - Also, Republic will be updating the quarterly rate on the recycle cart to $per quarter This will be reflected on the next invoice which comes out for the recycle service We appreciate the opportunity to service your recycling, and always looking to improve our overall ability to work with our customer baseCordially, Bill B [redacted] / Sales Manager

We will credit the balance off per Felton Division Manager; She was not billed for March and it was not written off so there is no way it will affect her customers credit score.She can disregard letter

This customer contacted us at the end of our same-day Service Commitment deadline (12:pm) We made the commitment to deliver the box, but fell short Unfortunately, we rescheduled the delivery without notifying the customer We did deliver the container less than hours later, and honored our removal date commitment In addition to the $that we’ve already credited and refunded, we have submitted a credit for $ It is being processed, as we speak Once the credit posts, today, the refund request will be processed Since we have, already, processed a refund via Biller Console, I am unable to refund the $in real time A check will be mailed instead The customer utilized the full volume allotment of the container While we understand that she may have had workers on site, on the delivery date, she didn’t contact us until 12:(half-way through the workday) Alleging that we are liable for days of pay for the workers is unreasonable

I left a voice message with [redacted] on 7/27/at 12:PM in regards to this complaint I will follow up with Sharon tomorrow if I do not hear back today in order to resolve the issue

As a courtesy the $removal fee was removed

MsP [redacted] - First, thank you your input and feedback regarding your poor experience with our company We never like to hear that we have customers that have had a bad experience with the service From the sounds of it, you had experienced some service failures on several levels Traditionally our company's promise is that we will handle your trash and recycling needs, that should be effortless to you, our customer We also want to be reliable and respectful.We appreciate the feedback that you have provided Based on what you have shared, we will take advantage of this information to better educate our service representatives, ensure that our operations processes are working in a sound manner and evaluate where we went wrong We will also be re-educating our service representatives to ensure that they are utilizing our information systems accurately and effectively to resolve any customer issues.We do apologize for the troubles you experienced with our company Thank you again for the feedback

The operations manager has reached out to this customer with no returned call back to us

After conferring with my Controller, we have come up with a solution that is more than fairCustomer needs to pay $+ $132.00, which is $pickup service, $late fee, $service interruption, and $removal feeOnce this is paid, we will credit the difference and have the container delivered at no chargeCustomer needs to ensure that he pays his bill in a timely fashion to avoid these types of situations

How is it that you completely omit the fact that your employees tore my trash bag open and threw its contents out on the lawn and then left!!! If you wanted to be professional about the whole ordeal then you wold have called me the day when the trash was to be picked up to simply let me know you were unable to pick up that type pf trash! But you didn't call to let me know anything, instead apparently you allowed your employees to do whatever they please like a bunch of pigs! And this morning yet again I found my trash bag to be torn open whenever I was informed by a supervisor THAT YOUR ARE STRICTLY NOT ALLOWED TO DO THAT! And to your complaint about construction debrisReally? I've seen you time and time pick up the same stuff from surrounding neighbors, old wooden doors, large pieces of rolled up carpet, and large bags full of who knows whatDid your employees tear their bags open to check the contents? No they didnt they simply picked up their trash and went on their wayI should have informed the police the day your employees decided to rip open my trash because then you would never repeat the same mistake again You're employees are not to EVER RIP ANYONES TRASH OPEN! Would it be ok if I would go to their homes and do the same? And then throw the trash contents out across the lawn? Ive never dealt with a more unprofessional business, that changes their rules whenever they please to suit themselvesWhat your employees did was illegalNo excuses