Nikz At The Top

All charges have been removed and the customer balance is now zero

We have a party administrator that collects all of the information from the claimant and from our investigation and determines if there is any fault based on all of the evidence I have attached the letter that was sent to the claimant, I am also including the information that contains the sequence of events leading up to this complaint See below from CCMSI Following is sequence of events: Claim received and set up by CCMSI 2/1/ I contacted and spoke to Mr [redacted] on 2/1/– he stated he saw RS truck turn into small road across from his property and back a couple of times and went over culvert - he went out to look and by the time he got there the driver was goneCulvert bent - he put up a reflector after this and no more problems 2/1/I called Becki at RS and discussed - she was already out there and took photos - driver told her he backs down the road and does not turn on the small road across from clmt property Becky stated he is now using another trash company and any big truck that drives down the road, not backing, would have to turn on the small road as dead end at clmt propertyShe believes the culvert has been damaged for some time as one end seems to have dirt in itShe cannot say for sure we did or did not do the damage, but from what driver states, he backs in and drives out with no turns Received email from Becki 2/1/advising “My driver said he stopped going down there when the customer closed his account” Based on investigation this is “he said/he said” situation There are no independent witnesses RS driver states he backs down the road and stopped going down there when the customer closed his account in November No evidence was submitted proving RS caused damage to the culvert so a denial letter was sent (attached)Should you require anything further, please advise Thank you Candace F [redacted] CCMSI

I apologize for the error It seems that, when the Harrells called in, the removals and bulk collection were scheduled incorrectly Our records show that there is a new resident in the home who is using our service and no further report of items that need to be picked upThe removal fees are in process for credit and the unused portion of July's service is also being credited Money left over on the account after 8/will most definitely be refunded We will need a forwarding address to ensure proper delivery of the checkAgain, I am sorry for this service error Please let us know if there are any more actions neededThank you,Carey [redacted] Republic Services

We were unable to access on the following dates: 10/13/1610/27/1612/01/161/5/and 1/6/172/2/173/30/174/6/174/14/17Finally on 4/17/we were given the gate code so that we could access ourselves At this time, as a courtesy, we will credit the full amount

Customer was contacted regarding the above complaint Customer stated satisfaction with recent service No further action at this time Advised customer of phone numbers to contact in the event of any further issues

Customer has been serviced as of July 9, Supervisor visited site to verify and spoke with the customer on the phone same day and she was satisfied Manager also called today and left message stating if she had any further concerns to contact me directly[redacted]

We have reviewed the account and have credited a portion of the invoice and waived the removal charges for the containersThe amount of $will still be owed for January servicesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Martha W***

I have reviewed the reply To begin with, the invoice copies, while promised, were not delivered to me I have checked my email account in all inboxes and have not yet received any official copies of the bill Republic has mentioned that they "short-billed" the account While this may be correct, they regret to mention that they did not actually provide me with a copy of the bill until the final copy I mentioned in my original complaint We purchased the first container in July and no invoices for overages were received until late September The bill, when it was received, was sent to our business address, not the address we had provided when ordering the containers It now appears that we owe even more money than what we have been billed for or were aware of before opening this complaint What is going on here! We have been charged three times for the fee of $ I am not sure what part of that was short-billed, as this amount (475.00) was payed in advance of receiving the containers (we have american express statements to show this) The weight overage numbers they provided do not match those on my paper bill I would like to receive actual copies of all of my bills detailing the charges before any payment is remitted.Sincerely, [redacted] ***

I was told twice already that I would receive a $credit, which you also probably have no record of, but all I got was another past due letterYou now also owe me $for the missed pick up on 11/9/17, for a total of $I wish I had the option to send you to a collection bureau, but I do notUntil I see a receipt for $then everything else is just more lies, that I'm sure you will have no record of

Dear MrM [redacted] ,Thank you for taking time speak with me todayI appreciate your honesty and feedback regarding your delay in receiving your trash cart and your missed trash service and was glad to hear that we did resolve the issue although not as timely as you were advised it would beAs we discussed I met with my operations team and reviewed the delays and how we can correct these delays going forwardI also confirmed that the credit was applied to your account and it was completed by the customer service representative you spoke with on 9-12-Please don't hesitate to contact me directly if you have any additional questions or concerns and thank you again for allowing us the opportunity to continue to service youSincerely,Jenny Filko-Division Customer Service ManagerRepublic Services [redacted]

Our operations manager has spoken to the customer about the issue We will not be issuing a credit

As of 702amTrash man cameemptied the cans and leftOnce again he did not exchange the cans?????

This situation is being resolved by the Sales SupervisorAccount will be credited, no negative information will be reported A message was left for Ms [redacted] at 12:41pm est

I called and spoke to [redacted] today on 7/17/at 1:44pmWe discussed the account in detail and she was informed I'd work to get her account corrected and the containers removedI was able to have the charges reversed, because we should be able to still retrieve our containersShe was called back again today at 2:44pm, but I had to leave a message informing her of the charge reversal, and that I reached out to her prior landlord to get removal set up etcI also apologized to her for the inconvenience and I left her my direct contact number to call me back should she have any further questions

I have attached a picture of this house as of Today at 7:20am this morning As you can see trash was not out for the regular Tuesday scheduled pick up Also the City of Eastlake only has recycle cart service and resident must provide their own trash containers for service as part of the contract This customer has a green and blue recycle cart that both state recycle on the lid Our Supervisor Mike called to talk to the resident and resident stated that he did not have anything to put out today so that is why nothing out for service Mike proceeded to discuss with the customer what is being used for trash service Resident told Mike that he is putting out the green cart for his trash Mike explained that the green cart is for recycle only and cannot be used for trash and that is why he has been missed twice on 08/09/we received a call that trash was missed on 08/and again we received a call on 11/15/stating that trash was missed on 11/14/ When our supervisor tried to discuss this further customer got very upset and hung up on the supervisor No credits will be issued, resident is using the wrong container for trash service This green recycle bin will be removed today so moving forward there will be no confusion of what is trash and what is recycle and customer will be put on a close watch list to make sure that account is noted when trash has been serviced or if there is no trash out for service for the next two months

Container was exchanged 03/

1- [redacted] explained him the reason of cancellation.2- Despite we paid the balance due of services, they have not collect de garbage This can cost a fine from the [redacted] or the [redacted] See the attach.3- That is an irresponsible business performer.Despite the cancellation matter, they are failed with service We are filling this complaint for void to go to court

Good Afternoon - I called and spoke to Mrs [redacted] and apologized for the difficulty she had in securing the recycling bins and serviceI also apologized for the way one of my CSR handled the callThe recycling bins will be delivered to the community office this Saturday by Supervisor Fred Glass(This is done at the request of the community board members) - Mrs [redacted] will be able to pick the bins up from thereI have given Mrs [redacted] my direct contact information if she has any issues in the futureMrs [redacted] thanked me for calling and stated this could have all been avoided if someone would have called her and explained what was going on Thank you, Charlie B [redacted] Business Unit Customer Service Supervisor [redacted]

We have attempted to contact the person who made the complaint.Both the phone number and the email address provided are invalid, which calls into question the validity of the complaint.We have reviewed our routes in the area and made adjustments to ensure that residents are not disturbed during the early morning hours