Nikz At The Top

Contacted customer to offer a year service agreement at better pricing

calling the customer to schedule when he can out his cart out for removal

Issue was addressed with the operations supervisorWe are holding driver accountable for missed pickupsThis should not be an issue going forward

Republic Services supervisor made contact with Mr [redacted] (8-16-16) and discussed his damage claim to his personal container Regular wear and tear over time has damaged the containers lid This was discussed and confirmed with the customer As a courtesy and show of good faith Republic Services has credited back the account (8-15-16) in the amount of $ Rental service of Republic Services container was suggested to the customer Mr [redacted] had to confirm this with his landlord but like the idea of the service Republic Services management team will continue to reach out to Mr [redacted] landlord for container rental service to meet the customers’ needs

We investigated Mr [redacted] issue and it appears he had some confusion on which weeks were his recycle and bulk collectionI attempted to contact Mr [redacted] by phone @ [redacted] but did not get an answerI was able to leave a voice mail with my contact info but have not received a replyI also visited Mr [redacted] residence but was unable to make contact with anyoneI did leave a business card with all my contact in the event he still needed assistanceWe also received a Customer Survey from Mr [redacted] on 1/4/in which he rated us a perfect So the customer seems very satisfied with our service

I have spoken to Mr [redacted] and made him aware that he will not be receiving any charge for the removal of the container; and his account has been noted as well if for any issue should ariseMr [redacted] was satisfied with the prompt response and resolution with this issue

[redacted] [redacted] Revdex.com:I received a bill from Republic Services and they have removed me from collections This bill will be paid before 9/1/ I appreciate Minerva and her excellent customer service Regards, [redacted] ***

I have successfully resolved this issue I have spoken to the driver and have sent him back to collect the garbage at this location I have also spoken to the customer and let him know that I agree that we should give better service than the description he gave I also emailed the customer I have asked the driver to call me each time the customer doesn’t have the garbage out in the future, and I will immediately call the customer Better communication will prevent this from happening again Thanks Richard ***

I was asking for acknowledgement that I am fully paid up until 12/31/as was told to me by the Customer Service Supervisor, Jarren W***, in his email to me on 2/16/ I do not want to have to go through this every quarter for the next two years [redacted]

I spoke with Mr [redacted] on 06/16/I apologized that his concern was not addressed when he contacted us today.I stated that I can understand his being in a hurry while at work and then waiting to receive a statement from us before contacting usI advised him I would remove the charges and bring his balance to zeroWe spoke briefly about the tone of the letter he had receivedMr [redacted] was satisfied with the actions taken to resolve his concern

As per my complaint, it seems that they never agree to anything, even though they are wrong Now I have stated to the business that I do not feel I should have to pay for services NOT RENDERED They claim to provide us with trash pick up twice a week, but yet I did not have them pick up my trash for the month of April, except for April 28th, Now he did try to pick up my trash on the April 18th, 2017, but spilled most of it on the ground in front of my home I had to go out with my shovel to pick up that mess and put it back into the trash container I decided since I did not get that service promised me that I feel I do not owe for those services Not Rendered If Republic waste wishes to take me to small claims court for the additional payment, then by all means let them I will make certain that I bring my videos to prove my case

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am disappointed it took so long for the mattresses to be taken care of, but am satisfied that the company took responsibility for getting the mattresses picked up eventually Regards, [redacted]

We apologize for your experienceThe carts were removed 09/25/Thank you

To whom it may concern: I send all the documents that present how I had have problems with Republic service since last yearI am not satisfied their unfairness billingFinally I send the letter to inform the company that I will not renew the upcoming contractEven though I send that letter by regular mail, The account manager Mr Purpura did call me that he did received that letterso he adjusted the November invoiceTo be honest in business , how the deliver the message should not be countable, as long as the message was reachedTo take advantage to customer by trigger them with small issues it is unacceptable..Please be fair and have courtesy to the small business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.Republic Services did pick up the trash by the street last Friday March 31, I waited to accept their response to see if they were also going to pick up what I put out yesterday (tree limbs and some wood) and they did pick it up again today Friday April 7, 2017.I appreciate Republic Services getting back with me and resolving this issueHowever I would like to request to be able to re-open this complaint if they drop the ball again in the future.Thank you very much! Regards, [redacted] ***

Supervisor Ronnie F* spoke to the customer and got clear directions on the address in questionSupervisor offered and the customer accepted month's credit for service issues

I call this customer and left her a messageI will get a recycle truck out today to pick up her recycle and her trash will be serviced on ThursdayI also put in a credit for one monthI will follow up with the drivers on this stop

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I need for this to be able to be paid online, so that I have a paper trail I do not give out credit card information over the phoneI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On Nov a refund was processed in our accounting system for $This should be cut and sent out on Fri 11/17/We took a payment of $which leaves a balance of $ We will have another check processed and the check will be sent out next week

[redacted] [redacted] ***] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]