Nikz At The Top

There is no estate for [redacted] *** There is no estate account I am her daughter, power of attorney, and only surviving family member All of her assets were used for the nursing home before she passed We were in the process of applying for Medicaid to pay for her care My name was on the last check written to pay her bill My bank (and her former bank) WILL NOT cash or deposit a check made out to her estate because there is NO estate Furthermore, I was finally able to speak with someone in the Cleveland office and she gave me the advice to tell my bank they have to cash the check under OCR There is no OCR - it was repealed in Not very good advice to be giving someone.The check is already made out to the estate so why would I return it to you only to have it reissued to the estate? Again...THERE IS NO ESTATE OR ESTATE ACCOUNT!The refund check needs to be made out to [redacted] or to The Estate of [redacted] c/o [redacted] or [redacted] /Estate of [redacted] *** My name just be on the refund check.Four months to even issue the first check is unacceptable

The business contacted me directly which is contrary to the Revdex.com process The issues I am experiencing as well as the desired resolution were both documented in my original complaintIt is not difficult to understand that I do not want my lawn to have trash thrown all over it, my trash cans blocking the driveway, or the bins across the road on someone else’s propertyThe driver(s) is/are clearly lacking in professionalism and I’m tired of being harassed by people I payAny further acts of vandalism will be reported to the policeI have pictures of the original messes and will make security footage of future damage available to law enforcement Read the [redacted] reviews these are common complaints andthe rating is abysmal Please be advised that only resolution via the Revdex.com process will be accepted Good morning, I was unable to find a way to update my matter on the website but would like to note that last Wednesday’s trash pickup followed the same pattern Attached are before and after pictures which show neatly stacked trash vsthe mess left behind I don’t understand why this is so difficult for Republic to resolve; take the trash instead of throwing it on my lawnAlso, after leaving this latest mess, the garbage truck later drove back down my street I happened to be in the driveway working on my car so I clearly heard the guy in the truck say, “There she is right there” as they passed my house For a single mom living alone, that was not a comforting thing to hearThank you for your timeKind regards,

[redacted] , Thank you for contacting Republic Services, I have reviewed your account [redacted] Account [redacted] , I do see a credit was posted on your account for $on 1/16/and another credit was posted on your account for $on 1/20/Currently there is zero balance on the account Your account will not have a balance due until your next bill cycle for March, April and MayWe do apologize for the service issues that you have had and would gladly delivery another cart out to your home on Friday 1/26/ Thank you again, Kind Regards, Republic Services

All we can offer right now is a scre [redacted] print of the credit approved by the Controller: Custome [redacted] */O [redacted] 477- Origin C [redacted] *** LOS ANGELES, CA [redacted] Serv# CLO Code: Description CR-Date Time PTY Subject ADCR AD - CREDIT ADJ 15:N CREDIT $ Original Service Code ADCR Recorded: VARELGI Service Text site group gardena credit rate diff for price increase, per sa has pi cap and 1/31/- 12/31/We increased higher that contract credit needed for over charges: *** [redacted] $ Gina TCD **need controllers approval** Frwd to David y [redacted] copy of sa and excel breakdown for apprvl Route: Scheduled Completion Date: Truck Employee: Chargeable(Y/N) Sales Rep [redacted] V [redacted] GINA Escalation:

In August we were not collecting delivery or removal fees on residential accounts September 1, this became a standard charge for all customers When we advise there are no additional fees it pertains to their quarterly invoicing, not future fees regarding container actions All customers are now charged the $fee and we agreed to split the cost with Ms [redacted] which is a fair resolution There are charges we incur anytime we remove or deliver containers and some of these costs need to be passed on to our customers from time to time I think the compromise is reasonable and Mrs [redacted] will be responsible for the chargeIf you have any questions, let me know[redacted] Republic Services Customer Service Supervisor [redacted]

The customer's account had two residential services - trash and recycle The $fee represents the standard $removal fee per cart This will be waived and credited from the customer's open balance since the customer was not informed of the fees The problem with the partial refund is that the call center representative that took the customer's call closed the customer's account effective 8/instead of 8/as it should have been We will issue the partial refund for the cancelled period of service - approximately $will be refunded to the customer We apologize for the misunderstanding and errors on our part

Spoke to customer on 8/and reviewed this complaint Customer decided to open service back up with Republic

Sales Rep Jennifer C [redacted] spoke with Matt and agreed to terminate his contract without the termination feesThe contract will expire on 2/28/and Matt will be responsible for the remaining balances on the accountI confirmed this with both Jennifer and Matt and the matter has been resolved

I spoke to [redacted] this morning and confirmed the account being closed and that she does not have any outstanding balance due She has my direct line in case she needs to get in contact with anyone

I believe this message is prior to having the issue completely resolved With the help of our operations staff, who is asking CGS to call us each week when they pick up this stop, she is now getting the service each week She also thanked us all again for ensuring she receives excellent service and will call me if any other issues arise- Laura M***

Our Operations Manager Tim A [redacted] spoke with Mr [redacted] on 03-27-regarding the missed trash services Tim gave maps of this area to all of our residential drivers and communicated directly with both of Mr [redacted] ’s regular drivers Mr [redacted] was contacted on 03-28-to verify that his regular trash service occurred Mr [redacted] confirmed that it had occurred He stated that we didn’t need to contact him any further as long as we just picked up his trash on his regular service days Tim reminded the driver again on 03-31-17, his next service day, and the driver called at 12:to verify the can was serviced

Dear Ms [redacted] ,Thanks for your feedback I have entered a credit on your account for the removal feePlease let us know if you need further assistanceSincerely,Republic Services

close! I got my trash can todayThank you! It only took months and phone calls but I am very happy now!

We have contacted the customer to discuss the noise level at his location, we explained that servicing our customers is not a noise-less activity but we have taken the following steps to try and mitigate his concernsScheduled the stops in this area to be picked up around 9:00amReplaced the rubber pads on the back of the truck, placed a note on the route sheet asking that the stop be serviced as quiet as possibleWe also asked the school to ensure the trash is in plastic bags so that it falls out of the containers easierThe customer appreciated the personal attention to this matter

Thank you for your inquiry regarding your commercial account with Republic servicesIn review of your closed account we show that your deposit was taken to reopen your account but when your account was closed on July 28th, there were outstanding invoices owed for June and July so our credit review team applied your deposit to cover those open invoicesAs of right now we do not currently show a refunded amount of $but if you would like to discuss this matter further or have any further questions we would be happy to discuss the payments received and the invoices they were applied to with you to help clarify and resolve this matter to your fullest satisfactionI have enclosed my direct line if you would like to contact me directly.Thank you for your timeSincerely,Jenny F [redacted] ***

Dear Mr [redacted] ,I show your current rate is $37/qtr, which was the rate our customer service representative quoted you on August 16th The difference from the $on your invoice and the $is a late fee of $ I will waive the late fee due to the confusion that may have occurred, your current amount due is $which covers your service from December - February If you have any further concerns please do not hesitate to contact Republic Services at [redacted] or at [redacted] Sincerely,Jim P***General Manager

** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

It was a pleasure speaking with you as I understood your tenant stopped paying the bill and stated that you were responsible for the billYou requested to have the bill put into your name and you paid the total balance due.Per our agreement I will credit your new account with the filing fees of $and you already paid the release fees.Happy HolidaysRepublic Services

Hi, Kara,Thank you for the feedback and thanks for allowing us to serve you My apologies for the inconvenience and frustration we caused I understand [redacted] from our team connected with you last week and provided a full refund Please do not hesitate to reach out to me and/or [redacted] if we can be of further assistance Thanks again and have a great day.JeffJeff M***General Manager, Republic ServicesOffice [redacted] ***

As far as "appropriate credit" stated, don't think I've ever been so insultedThey can keep the $credit for "compensation"The "compensation" they offered covers not charging me for the services that I've paid for and didn't receive, that is not "compensation" that is returning money paid for a service that was not provided.Getting credit back for services that I paid for and weren't received is NOT compensation, it is a business legal responsibilityWhat about the several weeks of issues, the hours wasted on phone and internet complaintsWhat about the $50+ spent on supplies trying to control this huge bug outbreak we now have based on our backyard full of garbage everywhere because we can't get our garbage picked up, even when we call, complain and promised and extra pickup will occur, it still doesn't happenmissed pickups so close together has created an enormous trash backup where we have bags of garbage everywhere, which has caused bugs and insects everywhere and it is JUST NOT SANITARY and is a MAJOR health hazard caused by this company's NEGLECTOur backyard now overrun by bugs and will take weeks of pickups before all this extra accumulated trash from the missed trash pickups is goneOur son and dog can't play or go into the backyard currentlyBut this company really knows how to "compensate" a customer that has been done clearly wrong and has had to modify their entire lives around this injusticeOffering the $back legally entitle to sure makes up for the thousands of insects and bugs overtaking my backyard and connecting garage and even cars parked in garage and sure makes up for my family, son, and dog not able to use backyardI enjoy spending lots of money on insect and bug sprays trying to fix the issue this company cause, all to no availAnyway, it's all made better from that offer of refunding $for services paid for that weren't provided (SARCASIM)!