Nikz At The Top

Good afternoon The customer was contacted directly on 7/28/and all concerns have been resolved Thank you

Your account is closed and the credit/refund is in process On 6/19/it appears that you closed your account and at that time the paperwork was created for the refund If you would like copies of the paperwork in process or have any further questions, please reach out to my billing processor directly Her name Christina D [redacted] and her direct desk line is 260-274- She can also be reached via email: [redacted] My name is Randy Deming and I'm the General Manager of the Business Unit that serves your area Please also feel free to reach out to me as needed at [redacted] services.com

We will be sending someone out to pick this stop up and getting with the driver

[redacted] on behalf of Republic Services [redacted] Corporate Customer Experience Specialist [redacted] [redacted] From: [redacted] , [redacted] Sent: Tuesday, June 09, 10:AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint # [redacted] - Due Back EOD Friday June See below, issue resolved Thanks [redacted] Area Customer Service SrManager Republic Services Arlington Call Center | [redacted] [redacted] * [redacted] * * [redacted] * [redacted] [redacted] on behalf of Republic Services reached out to [redacted] and adjusted his bill with the $17.00as he requestedCustomer is satisfied with resolution no further action isrequiredThank you [redacted] Corporate Customer Experience Specialist [redacted] [redacted] From: [redacted] , [redacted] Sent: Tuesday, June 09, 10:AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint # [redacted] - Due Back EOD Friday June See below, issue resolved Thanks [redacted] Area Customer Service SrManager Republic Services Arlington Call Center | [redacted] [redacted] * [redacted] * * [redacted] * [redacted] [redacted] Sent: Tuesday, June 09, 9:AMTo: [redacted] , [redacted] ***Subject: RE: Revdex.com complaint # [redacted] - Due Back EOD Friday June Team, I reached out to [redacted] and adjusted his bill with the $17.00as he requestedCustomer is satisfied with resolution no further action isrequired

Dear Sir,I did review the notes on the account for [redacted] and [redacted] , [redacted] *** Wheeling, WV There are no notes regarding problems with service (please see screen shot below) I apologize for the service delays I will offer a good faith credit in the amount of $that will be applied to Mr& Mrs [redacted] 's account.If you have any questions, you may contact meSincerely, Vicki WolfeDC

[redacted] [redacted] *** [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please also be certain the account is closed as it is no longer active and terminated Regards, Danelle *** B***

I spoke to Ms [redacted] and explained the auto payment rule as well as our collection processShe is now aware of our processes and guidelines and will make sure to watch her billing statements in the futureDue to her history with Republic Services I agreed to waive all administrative fees which will be $and refund this amount back to her credit card

We have removed [redacted] 's account from Collections

Not only late fee's were assessed but service fees and other billings as well (same as this $130) out of the blue There never was a $fee owed, By their own admission the account was on hold on now they say the service went back to active on 9/so I owe $for that? You got to be kidding Had my service became active again they would have sent a quarterly bill as their service is all prepaid They never sent me a thing Plus there never was any service resumed because they never picked up a thing here Another rep on the phone the other day already told me they were going to remove the $charge and pick up the old bin (which has been stored in my garage) But I knew that would not be the end of it, with more charges coming I have read the other complaints and this is their pattern with everyone Charges, fee's, and anything they can think of to bill people Like I said I never used the service since I quit a year ago and they never resumed anything This is all money making trickery and like I said this $will not be the end of this unending cycle of what I owe these people So once again my only desired resolution is they leave me alone and remove my name from their system for good I do not want their service and I will not pay for any service I haven't received

We sincerely apologize for failing to pick up the trash on the scheduled pickup day and subsequently failing to return when notified by Mr***The trash has been removed from Mr***’s residence on 12/14/and we have implemented steps to ensure these issues get taken care of in a timelier manner in the future

We spoke with [redacted] regarding the ongoing issues she has been havingOur operations management team is aware of the issues and will ensure they are fixed going forwardWe are giving a $credit due to the issues she has hadShe stated she will give us one more chance to correct this

Mr [redacted] My apologies for the confusion and erroneous double charges on your invoice We inadvertently billed to the account on the address since Maplewood is a contract city My colleague, Amy, left a voicemail with details on November 15th Please contact me at [redacted] or [redacted] *** should you have any questions or need anything at all Thanks for allowing us to serve you, Jeff M***General Manager, Republic Services

I won't close a complaint until I receive a refund, which Connie did say I would get but I haven't seen yet Also, Republic dropped off a trash can when we are no longer using your services It is only a recycling trash can Y'all can pick it up as you please as it will stay at the curb

The customer was left at least VM's from our supervisor Matt M***Matt has been tracking the location to confirm no ongoing issues with accountCompany agrees to credit month of service to the account for the issues reported by the customerCompany will continue to attempt contact and inform the customer of the settlement

We were selected as the contracted hauler for the City of Pine Lawn through bidding process We began servicing Pine Lawn on March 1, We do bill in advance and quarterly The pricing on the invoice is the same price reflected on the flyer sent to introduce Republic Services The flyer listed the monthly rate, but we do bill quarterly for three months in advance The flyer price shows $which is the monthly rate The customers invoice shows $for service March through May 31,

Customer was credited $Supervisor will contact customer

We apologize for the inconvenienceWe believe this is now resolvedCustomer was originally billed $for the period June, July, AugustThat bill included an administrative fee of $which is not refundableSince we did provide one month of service (June) the remaining invoice amount of $was prorated and months were refunded ($47.80)We hope this makes sense and would love to earn the customer's business back againOnce again, we apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bryan M [redacted]

Again, we apologize for the missed service issue that spurred this complaint and are sorry for any frustration that was caused.As for the cancellation itself, the request was honored immediately procedure requires a phone call (how would we know to cancel the account otherwise?) and the container is also normally removed on the following service day In the case of this customer, it was Wednesday service Both trash and recycling containers were removed the following Wednesday, as scheduled.Thank you,Carey L***