Nikz At The Top

It is with sincere apologies that I respond to this complaint. The refund process is longer than 1 week and should have been communicated appropriately to this customer. It takes 4-6 weeks for refunds to be processed. This process does not occur at the local level; but instead... is processed at our Headquarters in Phoenix Arizona.Additionally, I would like to offer apologies for the lack of service this customer experienced. I will be following up with our Operations Dept to ensure that we do not repeat this type of service failure in the future. If there is any additional information I can provide, please feel free to contact me at [redacted] . Best Regards,Angela C***General ManagerRepublic Services of Kentucky LLC

I would like to re-open this complaint as Republic Services lied in their response and did not remove the charges as promised I am now receiving collection letters from them and I need them to fix what they promisedThanks for your help!

Thank you for closing our account and removing all charges for services that were not renderedHowever, we are still owed a refund of $ We paid this amount for the roll out trash container to be delivered and it never was We will not accept any response or remove our complaint until we are issued a full refund We paid with check number *** on February 8,

The customer has been contacted and informed of the courtesy $credit in service interruption fees, and a credit card refund has been processed

Reached out to the customer in regards to a refund Left a voice mail but I will call back on Monday for resolution

Republic Services has issued the $credit and closed the account

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you Revdex.com, appreciate it

In response to Revdex.com complaint # [redacted] .Researched account and found that although request had been routed, the instruction (delivery note) did not appear on the delivery driver's route sheetSpoke with bin yard to confirm delivery would be made today 7/24/Once driver reported request complete, I left a voicemail for the customerSpoke with the customer at 5:30pm on 7/24, and she confirmed new container had been deliveredAgreed to "goodwill adjustment" credit for customer account, to be reflected on next invoiceCustomer (Ms [redacted] ) mentioned that she received another courtesy call from one of our Routes Supervisors as well checking the status of her requestWas satisfied with the credit and happy that we called back to confirm service complete

no one has contacted me .still having trouble getting my garbage picked up

Supervisor Courtney reached out and as of last Thursday, the proper container was delivered to the address on the complaint Dispatch immediately elevated once it was passed along to them More follow up to continue as we identify the miscommunication internally

Left Voicemail for customer at 8:52AM on 12/12/17.Refunded has been sent for a total of on a payment of only Any additional charges including container removal have been removed from the accountRefund processing can take up to weeks

After reviewing the account The customer has since closed their account and all fees have been credited back to them There is a credit balance on the account for $that we have requested a refund be processed immediately to have returned to the customer

they have contacted us sending us a bill saying we owe we only owe for december and week in Januarythey double charged us for February but they havent done any pick up since first week in JanuaryIm paying for their little container which I was told is $a month so im trying to figure out where they are getting 212.I want my service cancelled and I want this resolved because I dont owe

First and foremost, we would like to sincerely apologize for failing to provide Mr [redacted] with the service that he certainly deserves as a valued customer In checking the service recordings on the account, we do have noted calls into our office in December, where the trash was not collected Upon researching this service failure with our Supervisor, it has been confirmed that due to our driver communication error, we did fail to collect the trash twice in December I do not see any specific past notes regarding service day changes, however in our business, routes are reviewed for efficiency as needed It is our procedure to notify all customers who are effected by any day changes not only in writing, but via an automated phone call as well Mr [redacted] 's account was noted when he started service that the collection day was on a Friday, and most recently the service day is Tuesday Proper notification should have been provided prior to any change in service Again, if we failed to do so, I would like to extend our apologies for falling short there as well.In reviewing the billing file, I can see where there was an additional fee of $charged on the account for removal of extra bags I agris highly likely Mr [redacted] had extra trash as a result of our service failure This fee has been removed from the account.Mr [redacted] s comments regarding how he was treated when he called in on the phone has been noted, and has been reviewed with both customer service representatives he spoke to when calling in the missed collection A positive customer experience is what is expected from all of our representatives.In addition to crediting the $fee for extra bags, we will also issue a credit of $to the account for the inconvenience we have caused As this account has been cancelled, this amount will be added to the refund that will be processed after our equipment has been removed from the property Again, we deeply apologize

Good afternoon,The customer’s concerns were escalated to the General Manager following her mention of a lawsuit The customer spoke with myself and the General Manager and indicated she wanted to come into the office to discuss this matter in person on 9/14/ The General Manager made a decision to send a truck back at no charge and collect her trash He called the customer and left a detailed message confirming that her trash had been collected, that there was no charge for this service and included his contact informationWe understand that the customer expected her trash to be collected without an additional cost according to this complaint and we have confirmed service complete earlier today Please contact me if there is anything else that we can do to resolve the customer’s concernSincerely,Mona R***Customer Service ManagerRepublic Services

I waited until today to respond, because Tuesday is piday The truck was here at am again, not later as they stated in their solution In fact there was more noise than before Thanks for trying We will just have to live with it, it's only one day a week

Let a voice message for Mr [redacted] to discuss his concerns with his yard waste and recycling servicesWe are sorry that Mr [redacted] feels this way as we service other customers in this community with no concerns or problems Also in reviewing Mr [redacted] 's account their was only three notes on his account and only one was a call for a missHopefully after conversing Mr [redacted] we will be able to resolve any questions that he has with his account, as we our customer focused to provide the best service each and every day

To whom it may concern: We spoke with [redacted] twice on 11/14/and the customer was very upset about a letter stating that if he didn’t pay $his account would go into collections This letter is generated if your account is anything over $past dueWe gave him a $credit There is nothing in any service recordings that say anything about a missed pickup, or not outI spoke with Glen and he doesn’t have record that Russell’s garbage was missed He may have called after his garbage was missed on 7/and spoke to someone, but there is no note of the conversation in our system We can suffice that the customer service representative was supposed to give him the $credit but it was never done, so [redacted] subtracted that amount off of his bill the last few months so it was showing a past due amount and therefore went to collections Let me know if you have any other questionsGlenda B [redacted]

Customer will be refunded her $if there has not been a resolution as of today The customer will be contacted directly from our local office and a refund will be issued in the form of a check Sorry for any inconvenience

Good evening I want to first apologize if the consumer was put off by our site visit This type of behavior by an employee is not tolerated and when made of these types of incidents we require a Route Supervisor to investigate immediately Upon receipt of the first email we immediately began our investigation to determine if our employee was indeed inappropriate in the collection of the consumers waste The driver was contacted on route and made aware of these allegations To complete the investigation our Route Supervisor went to the site of the incident to gain the consumers perspective If for some reason the consumer is not satisfied with the approach we took to resolve their concern I am asking that they contact the Operations Manager for that site, Rupert J [redacted] at [redacted] or myself the General Manager, Glenn K [redacted] at [redacted] I want to again apologize for any inconvenience this may have caused you.Thank you