Nikz At The Top

Our Customer Service Supervisor, Brian had already resolved this billing issue and spoken to [redacted] several timesWe regret that there was an error on our end and that it caused so much confusionThis was a very rare instanceIt has been resolvedFelicia's account is corrected and her information was promptly removed from all collection related activityThank you

My team and I pride ourselves on top-notch service for all customers We are striving for perfection but not quite there yet We missed the pickup of Mr***'s address and immediately responded several times to make the situation right I called and emailed Mr [redacted] immediately after receiving the Revdex.com notification and have not yet heard back from him We reviewed our standard with Mr***'s regular route driver and the operations supervisor Additionally, we made a permanent reminder in our operations database to notify our supervisor and dispatcher if we arrive to collect at his address and no carts are out for service This will enable us to contact Mr [redacted] the same day and address whatever needs he has Please find attached a copy of the email I sent to Mr [redacted] on Friday February 3rd, Thanks,Jeff M***General Manager, Republic Services

[redacted] [redacted] *** [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have serviced the container as scheduled, at this point here is my offer, we will remove the container and negate the agreement if the customer agrees to: 1) Pay the outstanding invoice of $2) pay the removal charge as noted on the contract of $

I have removed the charges for the cart removal feesI apoligize for any inconveniences this may have caused youThank you,Republic Services

I reached out the customer on 4/27/asking for her confirmation that she was agreeable to my refund offer I have not yet heard back, but will resolve this once I doThanks

A refund was done on 10/18/in the amount of I am having this amount researched to find out if the check has been cut and if it has been mailed out to the customerAs soon as I get an answer from our Accounting department, I will contact the customer myself and inform him that the check has been mailed out

Our sales rep contacted the customer and negotiated an acceptable lock credit and lowered the customers rate to $but customer did not want to sign a new contract because they may be going out of businessLowered rate as a courtesy for the customer because she said that business is slow

Our ISR (Inside Sales Representative) spoke with the customerShe issued credit and a refund has been requested

As the company noted, I was under no contract at any time with Republic Services I regularly paid in advance for three months of trash collection service, and at the time I cancelled their service my account was paid in full The trash containers were returned in fully operational conditionI am under no obligation to pay for the cleaning of their trash bins as I never agreed to those terms and my service was cancelled at the time they issued the billThe company should not threaten collection notices to the consumer for their own cost of doing business

Republic Services, [redacted] , [redacted] is experiencing an unusually high number of truck break downs at this time With that said, Republic Services communicated with all customers on that particiular route via a "Phone Blast" that we were running behind schedule In addition, on Monday 7/13/ the Operations Supervisor spoke to the customer filing the Revdex.com complaint and informed him of our situation Moreover, on Tuesday 7/14/after the customer's trash was picked up, our Dispatcher called the customer again to confirm he was serviced The customer confirmed his trash was picked up on Tuesday 7/14/ We apologize for the inconvenience and truly appreicate our loyal customers

Cardboard was finally p/u 8/19/Customer had contacted us and spoke with another supervisor8/19/the same day Revdex.com complaint had come to usSupervisor issued credit for missed bulk that customer had paid forContacted customer and followed up because I was advised that cardboard was p/u that day Called customer to confirm and she was not at home and requested for her to contact us back just to confirm issue resolved and cardboard bulk was servicedI didn't hear anything back from the customer so I reached out again on 8/20/I left here a message requesting a call back to confirm and apologized for issues Received v/m from the customer on 8/20/stating that c/b was serviced and issue resolvedcustomer stated she was very disappointed that it had to go this far and she just feels like as a company we should do what we say we are going to do Issue resolved

Per contract we are not required to remove any contractor generated material or any construction material mixed with green waste With the drivers seeing the construction being completed by a contractor in the attached picture assumed that all waste generated was produced by a contractor not the resident We have instructed the driver to pick the piles up this time but from this point forward if the material is contractor generated then we will not remove the items as the resident should have a construction dumpster We have already removed almost tons of material from this address Our contract with the City expires in one month with the contract going out to bid This is a flaw in current contract that results in confusion for the residents and our driver that has to be corrected or clarified in the new bid process We apologize for the confusion but if we removed all assumed contractor generated piles routes would not be completedPlease call me anytime if you need any other assistance David C [redacted]

Republic Services will issue credit of $to customer for failed servicesSupervisor will follow up on route to ensure timely services

Mrand Mrs [redacted] contacted the Corvallis office multiple times last Fall regarding their glass serviceAt that time, we thought the matter resolved as we had not heard from them again regarding the issueWe have sent them a copy of the glass service schedule and met with the local driver to discuss what the root cause may be to resolve the matterWe would be happy to issue them a one time $credit to their account for any confusion and missed serviceWe will continue to monitor the situation closely and follow up with the ***'s after their April 28th service to ensure their satisfaction.Sincerely,Republic ServicesCustomer Service Dept

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, L Oruch

The response from Republic was from a person with no knowledge of my personal claim and avers suchI request that an individual at their headquarters respond to my complaint and look into the matter further

There is a Credit that was put in our system on 07/05/ I will get with are billing department and get this resolved ASAP Customer should see a refund of $by the end of this monthIf they have any issues contact me direct at [redacted] Steven D [redacted] Operations Manager, Republic Services of PA, [redacted] ***

No one ever mentioned that there was a charge for the removal of the trash cansI was instructed to have them out by the curb and they were for at least a month or soNO one came to pick them up for a long time the trash cans were eventually picked up But, as stated, when I closed account, I was told I was entitled to a full refund of all the months remaining which I hadprepaid.....so there should be no charge for removing the trash cansI should get a refund of the amount stated in the initial complaint

Copies of all invoices were submitted via e-mail to Mr [redacted] on Oct 6, The cost for each rolloff was quoted as $per container, plus overages Per the State of NJ, we have to bifurcate (breakdown) the invoices to show where we internally allocate the funds Our breakdown is as follows: $goes towards the delivery of the container, $goes towards the actual service (driver costs, fuel, etc) and ton worth of disposal, $NJ recycling surcharge and $State Tax That totals the $we charged Therefore, the charge of $is correct, as is it part of the bifurcation of the total charge of $475.00.The total due on Mr [redacted] account is for tonnage over the ton weight limit:ton overage at $90/ton $ton overage at $90/ton $ton overage at $90/ton $462.60TOTAL Due is actually $We (Republic Services) actually short-billed the account on the August 31, invoice number [redacted] the delivery fee of $was not billed in error and the same for the September invoice number 0865-short billed $ Mr [redacted] actually paid the correct amount, however the bill was not correct, the account did not reflect the $delivery fee on the last invoices the total due on this account is $for overage in excess of the ton included in the $price paid per container