Nikz At The Top

Operations Manager contacted customerCustomers road is impassible during bad weather and customer was informed and agreedCustomer now has local phone numbers to contact during bad weather to avoid further service issues

We have closed MrM [redacted] 's account per his request and a prorated refund of $for the remainder of his term has been issued via check to him A complete quarterly refund isn't warranted as MrM [redacted] used our service up to the middle of February with no complaints

I spoke with MsT [redacted] and Keesha on Monday June and the agreement was a credit of $for unsatisfactory service for May as well as $for discontinued service with Republic TrashThe email I received was credit for $ Again this company tells you one thing to apease you, when in reality they do not have customer service [redacted]

We unfortunately had a miscommunication on timing of pickup with Mr [redacted] on the Friday in questionWe have spoken with Mr [redacted] about the change in service time and have completed pickups this week on both of his schduled service daysWe apologize for the inconvenience we have caused and look forward to providing excellent service moving forward

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Bryan M [redacted]

We apologize for the inconvenienceWe believe this is now resolvedCustomer was originally billed $for the period June, July, AugustThat bill included an administrative fee of $which is not refundableSince we did provide one month of service (June) the remaining invoice amount of $was prorated and months were refunded ($47.80)We hope this makes sense and would love to earn the customer's business back againOnce again, we apologize for the inconvenience

We have reviewed the account and discussed the process breakdown with the individuals involved We have recalled the account from collections and will issue a credit equal to the disputed amount of $ Thank You

Customer account has been credited and truck was sent back out to ensure services were rendered

I spoke with Ms [redacted] and answered questions and listened to her frustrationsIt was a good conversation and confirmation of service daysShe has my cell number for any future needsShe indicating she was satisfied with the call and this should be resolvedThank you

[redacted] [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedResolution will be verified be August Regards, [redacted]

We have made numerous attempts to reach Mr [redacted] to discuss and resolve the issue at hand without successWe will continue to attempt to contact Mr [redacted] and come to an agreeable resolution

Our local Operations Manager responded to this complaint: I talked to Ms [redacted] Our driver has picked up her yard wasteShe confirmed that the piwas completeI told her that we will put her address on the hot list to make sure she is service on time weeklyMs [redacted] also has my contact info if she should have any problems going forward

Letter mailed to customer on 8/27/stated the account associated with [redacted] *** for [redacted] has been closed and has a zero balance

On Mrs [redacted] called stated her account should be closed with bin removals Advised we don’t have a request for cancellation and advised a valid CSA on file signedRepublic tried to negotiate new rates as she stated her cancellation was due to a PI she had in October She refused to negotiate and wanted to proceed with cancellation as she has a new hauler on site alreadyWe explained the Terms and Conditions of the contract and due to early cancellation of the contract, there will be liquidated damagesShe advised she talked to someone at our company on but last records show no one has called since Mrs [redacted] stated she will search for her agreement and call backShe sent a letter dated disputing liquidated damages as well as all charges she received after October’s PIWe called her to confirm we received her letter but the contract still stands and liquidated damages will be mailed to her for her recordsShe hung upWe certified mailed the liquidated damages but USPS was not able to deliver due to customer refusing to signAccount was closed due to non-payment on four (4) open invoicesMrs [redacted] stated in Revdex.com statement she sent in a cancellation notice in August for a day cancellation, but our records show she called to cancel in October due to a price increase in October when she received her billNo cancellation letter has been found or proof of certified signature has been produced by Mrs [redacted] We are not moving forward with liquidated damages at this time, but she does owe the past due balance of $1,in order to be removed from collections

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will also wait to see this action continue over at least the next few months to make sure there is not relapse Regards, [redacted] ***

The residential contract between Republic Services & Covington County, Alabama has very specific payment language where customers are required to pay Republic Services no later than the 15th day of month following invoice cycle In this case, we billed the customer advance quarterly residential service on 12/20/for January - March In line with contractual payment language, the customer should have paid invoice [redacted] by 01/15/ Customer paid invoice on 2/8/2017; however, the payment was received after contractual pay date so the account was closed for non payment effective 1/31/which generated the proration credit of $(credit invoice attached) in turn generating the refund check customer received A container removal was generated on 2/7/(before payment received); however, our operations department did not remove the container from the customer's location which is why the customer continued to receive service Pensacola Office has reached out to customer on 7/28/17; however, we have not heard back from customer.Per contract, there is a $account reinstatement fee which we have waived as a one time courtesy; however, if the account is past due in the future, a $reinstatement fee plus a quarter in advance payment will be required to reinstate service If the customer needs further details of the contract between Republic Services & Covington County, customer can reach out to county waste enforcement officer Karen L [redacted] at [redacted] or [redacted]

Customer will have refund issued when checks cut on Tuesday 11/22/ Customer will be refunded $ Customer will be contacted today with that information

Customer Service Manager spoke with the customer and gave an additional 5% off her current rate and set the terms at monthTold the customer to set their cell phone for a follow up next year prior tocancellation date to discuss a new rate at that timeWhen customer returned the new signed agreement via e-mail she responded saying: Thank you and it was a pleasure working with you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Gin K [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***