Nikz At The Top

The franchise municipal agreement between Covington County, Alabama and Republic Services states that customers are to remit payment by the 15th day of the month following quarterly bill cycles The customer was billed for July - Sep on 6/20/- invoice [redacted] (attached) Per the contract, payment needed to be made by 7/15/where customer received two collection letters (both attached) and did not pay account until 8/3/ Customer's account was closed for non payment and container removal generated by the system where customer's container was removed - the account was in fact not paid in full and past due per contract when container removal was keyed There will be no adjustments made to the account and a $reinstatement fee, per contract, will be added to the customers next invoice If the customer needs further clarity on the contract between RSG & Covington County, Alabama he may reach out to the county enforcement officer Karen L [redacted] at [redacted] or [redacted]

BBB complaint ID# [redacted] Rebuttal After looking at Ms. [redacted] ’s account, we found that we have had difficulty retrieving our carts from her property. The cart driver had noted that the carts were not accessible on 5/2/18 at 9:02a.m. when he arrived. We attempted to remove again today and the driver noted the carts were not accessible to us at 11:00 a.m. when he arrived. Contact was made via phone to the customer and she disputed this. It was agreed that once we are able to retrieve our carts on 5/15/18 and we have confirmation that they have been removed, we will waive the entire $35 service interruption fee on her account. The customer will be contacted on 5/15/18 to advise of the outcome. Thank you, Lindsey P [redacted] Republic Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt is such a shame it had to come to this over such a small amount of moneyCustomer service is so important and I was very upset with the way my situation was originally handledThe supervisor who resolved my problem was very professional and did an excellent job of making things rightI am happy to continue using their service Regards, [redacted]

We regret that your carts were not removed in a timely manner and have processed credits in the amount of $135.26, the remaining balance on your closed account with us, which will leave a balance owed of zero Our intent is not to mislead or upset our customers in any way, and do apologize for this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please reopen complaintThe business has not replaced the containers as promised Not sure why you Closed it Thanks [redacted]

Called customer regarding his service The driver is currently on his way back to pithe missed cans The customer was provided with direct numbers he can call if his cans are missed again We are considering this matter resolved

We are currently waiting on response from their insurance carrier, we have left a message with her on Wednesday referencing the claim for the gate damage We have not heard back from them Republic svc.s picked up the bin last week and sent me a bill for May so I will not be paying that since the bin was retrieved

I have confirmed with my container maintenance staff that the container at customer location [redacted] was removed on 7/5/at 2:26pm We have left a call back number with the customer to verify container is no longer there I apologize for this delay and have asked Operations to review their container removal process to ensure timely cart removal going forward I have reviewed the account as well and have request my Accounts Receivable Department to issue proper credits on Account [redacted] to bring the balance to zero I apologize for all inconvenience this has caused and I hope these steps resolves the issue to the customers expectation If not please contact me I appreciate it.Shane O [redacted] Division Controller [redacted] so [redacted] @republicservices.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A message has been left for the customer to call me back to discuss this complaint further

[redacted] [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

The customer's balance has been cleared and the balance is zero

The removal fees have been credited to the customer as a courtesy There may be a small balance owing for the services dates before the closure of the accountOnce the adjustment is completed we can give Mr [redacted] the exact amount owed The customer can contact us at [redacted]

Supervisor Kenny W [redacted] personally delivered this customer a container

We have gone ahead and issued a credit for the entire $charge as a good faith gesture[redacted] Republic Services Customer Service Supervisor [redacted]

We apologize for the delay in delivering the containersThe containers were delivered 06/09/Thank you

We have spoken to Mr [redacted] about his concerns related to loud and excessive banging from Republic’s actions in picking up waste from the elementary school near to Mr [redacted] s homeVideo evidence supports Mr [redacted] s claimIn an effort to eliminate the excessive banging, Republic has taken the following steps: 1) Replaced the rubber pads on the back of the truck; 2) Placed a note on the driver’s route sheet requiring the elementary school to be serviced as quiet as possible; 3) Asked the school to ensure the trash is contained in plastic bags so that it falls out of the container more easily; 4) Explained to the drivers that any excessive banging at the elementary school negatively impacts the quality of life of other customers that live nearbyRepublic is working to adjust the route timing so the elementary school is serviced as close to 9am as possibleWe appreciate the time Mr [redacted] has taken to explain his concerns and apologize that the matter has taken too long to resolve