Nikz At The Top

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer has a valid service agreement until February of Sales representative, Dylan B***, is working with customer, ***, to reduce monthly rate to make it more affordable for him to continue doing business with Republic Services [redacted] is upset because he was offered a lower rate by a competitor, Flood Disposal [redacted] has agreed to remain a customer for the remainder of his agreement and we will make every attempt to see that he is comfortable with the cost for service we are providing

Dear Ms [redacted] , The check will be mailed on 7/Please let us know if you require further assistance

I just spoke to the customer All outstanding balances including the removal fee will be credited back to the account The final balance due will be $ I have also asked the customer to notify me the status of the cart removal If the cart is still on the property then it will be removed The customer also has my contact information

Customer requested Republic Services not call, so I sent email response to customer's second response Email follow up read as such and Republic will providing additional $refund: Ms [redacted] , I just wanted to reach out to you via email, since you made it quite clear that you do not want any further calls from Republic Services As I mentioned on our phone call, I am actually the Controller here in the Yuma office If you would like to reach out to the General Manager or have him give you a call, the GM for the local divisions here is Peter Sterenberg He can be reached at [redacted] or [redacted] As I recall from our previous conversations, I mentioned I would research your situation and I would get back to you with a resolution, as I never speak about customer accounts or refunds without clear information The research included working with our operations team, including our drivers, working with our billing personnel and looking online to see what notes were input into our system from our customer service group Having done all of that, I followed up with you with what I thought was an equitable resolution, based on the information I received And even though I thought we had settled on a satisfactory solution, I was wrong in my assessment As I read through your complaint and my response, I’m not sure which part you find ridiculous, humorous or untrue, but the goal was to try and answer you in an honest and forthright manner So to that extent, I apologize for anything that was misconstrued or misrepresented We know we can’t be perfect any every situation, but we try to recover by doing what we believe to be the right thing So we will be providing an additional refund to hopefully compensate your for your time and customer experience issues We will also use this as a learning and teaching tool to get better at providing exceptional customer experience Thank you Sincerely,

we have found a routing mistake and problem has been resolvedCommunicated to the HOA and several customers with similar concerns

Republic Services will be issuing a credit for $for the error in billingWe apologize for any inconveniences

Thank you for informing us of this customer complaintRepublic Services was notified on December 12, by the customer that it was believed the Republic Services’ driver hit their mailbox standRepublic Services takes calls like this seriously and reacted promptlyPer our company procedures, we sent a company representative out to the customer’s residence and took photosSince we are not licensed adjusters, we turned the claim in to our insurance company on December 13, It is our understanding the insurance company called the customer on December 16, and January 8, and left a message each time requesting a call backTheir records indicate no return calls were receivedWe have been informed the insurance company administratively closed their file due to no responseWe have contacted our insurance company and they will make an additional attempt to contact the customerThe insurance company will make the final decision on whether the claim is paid or not based on their investigationThe insurance company will communicate their decision to the customerIf the Revdex.com desires any additional information from Republic Services, please let us know Respectfully, Jim A [redacted] General Manager

In reviewing this complaint, we have agreed that this account is worthy of a second reviewI have determined that the monies paid for the lien charges will be credited to his residential account, as requestedThe lien has been released and clearedHowever, we cannot remove the records from the countyWe appreciate the opportunity to serve this customer in the future

I have apologized and offered the requested amount of $ We had further discussion points regarding weather delays, and the call center phone on-hold situation [redacted] was satisfied with the solution provided.Thank you, [redacted] , Lubbock Division Manager

I have attached a response to this complaint Please let me know if this response is satisfactory or if additional information is needed Thank you

I have exchanged voice mail messages with this customer twice The customer signed up for quarterly service in August and cancelled in September He also requested additional services (second trash cart) beyond the standard service level, which incurred additional charges The bill also included standard delivery fees and when the account was cancelled, the standard removal fee was included When the invoices were not paid, late fees automatically accrued to the account When he called to cancel his account, our service reps will typically adjust the balance so that billings don't accumulate like in this situation We have credited all open balances on the customers account and zeroed out his balance We have also immediately removed him from our collection call list, so no more calls should be placed We apologize for not addressing this issue in a more timely fashion and we have reviewed internal responsibilities to avoid future issues My last voice mail to the customer informed him of our actions to clear out all balances due and remove him from the call list

This has been submitted to our insurance companyThey will be contacting [redacted]

Customer was serviced as stated on 1-27-Our driver picked up all but on this road and came back and serviced them all after he emptied his truckThis road was snow and ice covered before 1-Issue has been addressed and all customers are being serviced

He leases the property he is in, it was recently sold to [redacted] ,, part of [redacted] Motors a big local auto dealer who we service in sterling, the new owner only wants one container on the property , and they are building a corral for the container,( problem new landlord has werzema in place ready to go new landlord is having both leasies split the container as part of their rentCustomer not totally happy but he has no option to put us anywhere on the property, he is upset because no one ever took a moment to understand why he was asking to cancel and when we would pick up the containerHe was very loyal to us for three years I did a pi roll back for him this yearTo resolve the issue we have waived the fee and remove the container asap.Customer was happy with the resolution

I’ve attached pictures of [redacted] ***There is a spot on the yard where a pile of branches were,but they have been gone for a while (grass is re-growing)I called MsN***before and after the site visit but got no answerI left voice-messages eachtime, and I followed up with an e-mail after each call to herNo-one was homeat the time of the visit.We will keep an eye on this address to ensure prompt service

We have reviewed the customer information and our Operations Department took care of removing the cart on June 22, 2016 at 10:25am. The cart was successfully removed and I have left a message with the customer on the number given on her account. I provided the customer with my contact... information if she would like to contact back regarding her invoice. Thank you,Dee Dee D [redacted] Customer Service Supervisor

will remove the day charges per our terms and conditionsBut customer is responsible for any open invoices where services were rendered

Republic Services is committed to helping [redacted] with our complaints and have made several attempts to contact her via phone per her request She has been contacted by our Sales Manager, Office Manager and Customer Service Manager with no return calls [redacted] has never officially cancelled her service with Republic Services and even stated that she would like a price rollback to meet a competitor pricing as of 12/28/ ***'s rate has been updated to reflect her pricing requested as of 12/1/ We will also allow [redacted] to reach back out to us in hours If we do not hear back from [redacted] we will then send all details to [redacted] via certified letter Republic Services stands by our pricing policies and would never price increase any of our customers in any form of retaliation We appreciate your customers and their feedback and have stated several times that we want to make sure we rectify the issues Last call to customer was today 1/16/at 1:PM