Nikz At The Top

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have now received all three payments and completely satisfiedThank you to all involved!

Republic Services already issued a one-time courtesy credit. MrFitzsimmons received many notifications stating charges were due. No additional credits will be issued

I have not been contacted to discuss this matter

I called this customer and had to leave a voice mailI called 12/8/at 12:p.mI will be doing a site check on 12/14/that's the next day of serviceI will also get with both drivers and make sure the importance of servicing this and all customers

The issue was resolved locally with customers on week ending 2/24/17. Based off the local notes on the account, there were cars constantly blocking the enclosure where this section of carts were housed. There is now a plan in place where the tenants will make sure there are no cars
blocking the opening of the enclosure. They are parking a van in front of the enclosure overnight and moving it first thing in the morning on the service day to ensure no cars park there. Our Operations Supervisor spoke to *** last Friday (2/24/17) and Customer Service Manager spoke to her again this morning (2/27/17) as well. She is happy there is a solution. Thank you. Jason J***General Manager

To whom it may concern,
Please be aware Serv# *** *as be keyed into Republic Services Info-Pro system for the credit in full of the $outstanding on this customer's account. I have called and left Mrs*** a VM with this
update and my personal contact information for any additional questions. The agent submitted the original credit request on as Mrs*** was told, but with an error. The credit was never put into the system correctly. We apologize for this and have resolved this error, we have submitted the credit correctly and it will be posted tonight 1.15.16. We have put in a request to halt all collection activity on her account, and she was never sent to any agency the account is with Republic Service Credit and Collections team. The customer has my number, but all necessary actions to resolve this matter have been done.
Please advise if there is anything else required on the BBA complaint # ***

Hello - We apologize for missing your solid waste pickup on one of your regularly scheduled service days in October. Due to this mistake on our behalf we issued you a credit of $or slightly over half of your solid waste monthly rate of $

Thank you for bringing your concern to our attention. The phone number listed on the case 706-237-isn’t in either the Chattanooga TN or Adairsville GA Republic Services customer databases so it shouldn’t be receiving any automated calls for these locations. To
ensure that there is no chance of the number receiving automated calls from our two locations in the future, our calling service vendor has been contacted and has added the number to their database opt out report, so that no account will include the number on a broadcast from their platform. If you could email or call me with the phone number that shows on your caller id when you receive these calls I would be happy to try to pinpoint the Republic Services locations that has the number on file to have it removed from their database. Terri M*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

No one has contacted me at all about picking up the 96-gallon trash or waste containersThey are still here on my property and my complaint has not been resolved, at all

I was contacted by the business by phone and we discussed the issue. The issue was resolved and I am very pleased with the way it was handled.
Regards,
*** ***

The customer's requested service was scheduled on the wrong accountWhile the customer made several attempt to contact us regarding the missed service, we were unable to link the account to the correct address due to the initial scheduling errorOnce this was realized (Monday, March 27th) we
attempted to contact the customer regarding this issue and left two voicemail messagesThe customer was serviced on Monday, March 27th and the issue was resolved

I left a message with *** on 9/letting her know that we will be crediting off the balance on the account

We are sorry to hear about your experience with our company. Please know if we were granted the opportunity we would work hard to earn your trust again. We will refund you all monies paid and have confirmed we have already removed your containers.I hope in the future we may earn your
business back

I DO NOT OWE THE LIKE BONNIE IS SAYING I OWE WHICH I AM GOING TO PAY AND SHE SAID MY ACCOUNT WAS PAST DUE I AM NOT GOING TO PAY FOR SERVICE I DID NOT RECEIVE THEY HAVE HERE FOR MONTHS.I HAVE NOT EVEN GOT A PHONE CALL ABOUT MY SERVICE ###-###-####

Hello,The reason I decided to write about this company is because of the dismissive way my account was canceledThis wasn't about whether I pay my bills or not on timeThe customer service rep canceled my account because he believed I hung up the phone on him which wasn't the caseI was at work when he called my cell and have very little receptionThis is not the way to resolve thisI was left without a service just because this rep decided he longer had any patience with meI did not become irate as he claimed.The least they should do is pay for mistreating meI now had to call other companies and pay upfront to get service but yet they continue to hold my money. This is not the way to do business or treat customers. ***

We will credit the charges and stop collection efforts

The response from Republic Services ignores all of the written evidence and admissions of its own employees It is the exact same response it previously submitted to me when I first challenged its mistake It is intellectually dishonest and unacceptable Instead of focusing on the
written records--invoices showing times per week, purchase orders showing times per week, email correspondence confirming times per week--Republic points to the driver's opinion that the route was times per week No objective arbiter would mistake what has happened here I am going to continue to pursue this until our customer is made whole

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your prompt responseIt was my oversight (again) that missed the $credits that were outlined in the replyHowever only six (6) of the twelve (12) credits were actually processedI've contacted my bank who verified the transaction record that I've includedThey will also begin the process to review the credits that were reported through the bill pay dispute departmentAdditionally, had I been given an actual local contact number from my initial concern I would have called directlyI did attempt a 3-way call today with MsWolfe and my bank but we weren't able to connectI will reach out to her again in an effort to resolve the $in credit that did not process .I do plan on paying on my account for any amount owed