Nikz At The Top

I called this customer and had to leave a voice mailI called 12/8/at 12:p.mI will be doing a site check on 12/14/that's the next day of serviceI will also get with both drivers and make sure the importance of servicing this and all customers

To whom it may concern,
Please be aware Serv# *** *as be keyed into Republic Services Info-Pro system for the credit in full of the $outstanding on this customer's account. I have called and left Mrs*** a VM with this
update and my personal contact information for any additional questions. The agent submitted the original credit request on as Mrs*** was told, but with an error. The credit was never put into the system correctly. We apologize for this and have resolved this error, we have submitted the credit correctly and it will be posted tonight 1.15.16. We have put in a request to halt all collection activity on her account, and she was never sent to any agency the account is with Republic Service Credit and Collections team. The customer has my number, but all necessary actions to resolve this matter have been done.
Please advise if there is anything else required on the BBA complaint # ***

The issue was resolved locally with customers on week ending 2/24/17. Based off the local notes on the account, there were cars constantly blocking the enclosure where this section of carts were housed. There is now a plan in place where the tenants will make sure there are no cars
blocking the opening of the enclosure. They are parking a van in front of the enclosure overnight and moving it first thing in the morning on the service day to ensure no cars park there. Our Operations Supervisor spoke to *** last Friday (2/24/17) and Customer Service Manager spoke to her again this morning (2/27/17) as well. She is happy there is a solution. Thank you. Jason J***General Manager

Hello - We apologize for missing your solid waste pickup on one of your regularly scheduled service days in October. Due to this mistake on our behalf we issued you a credit of $or slightly over half of your solid waste monthly rate of $

I have not been contacted to discuss this matter

I think you are dodging answering the questions here The lease clearly states quiet hours, this is not admitted or promised to be changed Therefor prep yourself for another round/round/s of complaints until this practice is promised to stop The code violations and safety concerns remain unaddressed I think the dumpsters need moved and want to identify those, with the reasons why If you cared about changing your practices you would of given more sincere answers More complaints from more agencies will be coming Fun for all

Spoke to customer on 8/and reviewed this complaint. Customer decided to open service back up with Republic

Dear Mr***,I show your current rate is $37/qtr, which was the rate our customer service representative quoted you on August 16th. The difference from the $on your invoice and the $is a late fee of $5. I will waive the late fee due to the confusion that may have occurred,
your current amount due is $which covers your service from December - February 2016. If you have any further concerns please do not hesitate to contact Republic Services at *** or at *** Sincerely,Jim P***General Manager

We apologize for the failure in serviceWe have submitted a refund for the full amount paid on 11-18-We attempted contact with the customer on 12-7-

Trash has been recovered and credit will be issued for missed services

Our Operations Manager, *** *** has spoken with this Brockton resident as a follow up to his complaint. The resident stated that he hired someone to clean up the yard waste that was missed. Unfortunately, he does not have any receipts for this expense. Greg confirmed with him
that he has had no recent issues and pick ups have been on schedule
*** *** will follow up again with customer this week for resolution of this issues

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also a sincere thank you to the Revdex.com and the woman whom I talked to at Republic yesterday for her help and understanding
Regards,
*** ***

Dear Mr*** Thank you for your time and feedback this afternoon. As I explained to you, our company goes through a Price Increase every January. Based on your suggestion, I will make sure that going forward we have additional information on the invoice to alert customers of
price changes. Thanks for your business!

I was contacted by the business by phone and we discussed the issue. The issue was resolved and I am very pleased with the way it was handled.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are sorry to hear about your experience with our company. Please know if we were granted the opportunity we would work hard to earn your trust again. We will refund you all monies paid and have confirmed we have already removed your containers.I hope in the future we may earn your
business back

I left a message with *** on 9/letting her know that we will be crediting off the balance on the account

Our office issued a credit to this account on 7/17/in the amount of $which brings the account to a zero balance. We have also made numerous attempts to pick up our container and it is never out. I will be contacting the customer today to inform her of the credit and to
also have her put out our container so the servicing location can pick it up

Scott does not think we caused this damage and it has been to turned into our 3rd party insurance to review and handle the claim which will most likely be denied. Meanwhile, I did authorize him to give the man $to settle this if he will do that

Thank you for your prompt responseIt was my oversight (again) that missed the $credits that were outlined in the replyHowever only six (6) of the twelve (12) credits were actually processedI've contacted my bank who verified the transaction record that I've includedThey will also begin the process to review the credits that were reported through the bill pay dispute departmentAdditionally, had I been given an actual local contact number from my initial concern I would have called directlyI did attempt a 3-way call today with MsWolfe and my bank but we weren't able to connectI will reach out to her again in an effort to resolve the $in credit that did not process .I do plan on paying on my account for any amount owed