Nikz At The Top

Called Mr*** repeatedly after receiving no call back from voice mails left proceeded to email the following at ***:
Mr***:
We
received the Revdex.com complaint filed and we have called repeatedly at the number
provided ***. We have left various voice
mails in order to
resolve the outstanding issue. Below please find our findings
This
account was sas a paperless account and all bills were being emailed to ***
All other written notices regarding this account were however mailed to
the service address Nonetheless, Republic Services, Incin a good faith
effort will take the account out of collections and allow the former customer
to pay the past due balance (invoice attached) Spoke to Mrs*** shortly after sending emailShe was informed that we had already emailed her husband the outstanding invoiceShe stated, “She will make payment on the 1st of the month.”

The $balance has been credited off the account and the balance is now showing a zero balance due (credit processed 6/13/17)I will reach out to the Customer and supply them with a statement showing the zero balance on the accountThank you, if any questions please contact Geoff J*** **
*** ***

Our office issued a credit to this account on 7/17/in the amount of $which brings the account to a zero balance. We have also made numerous attempts to pick up our container and it is never out. I will be contacting the customer today to inform her of the credit and to also have her put out our container so the servicing location can pick it up

In August we were not collecting delivery or removal fees on residential accounts. September 1, this became a standard charge for all customers. When we advise there are no additional fees it pertains to their quarterly invoicing, not future fees regarding container actions.
All customers are now charged the $fee and we agreed to split the cost with Ms*** which is a fair resolution. There are charges we incur anytime we remove or deliver containers and some of these costs need to be passed on to our customers from time to time. I think the compromise is reasonable and Mrs*** will be responsible for the chargeIf you have any questions, let me know.*** ***Republic Services Customer Service Supervisor***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am disappointed it took so long for the mattresses to be taken care of, but am satisfied that the company took responsibility for getting the mattresses picked up eventually
Regards,
*** ***

Account has been closed with effective date of 5/31/16. Container scheduled to be removed 7/4/16. All balances have been wiped clean

This customer, *** contacted us on December 5th, stating they want to cancel with no explanation as to why, on December 11th, we contacted *** to understand why and see what we could do for them if they needed to make a change with service, etc, at the same time we informed
them that on August 3, the General Manager has signed an agreement with us for months, at that time *** said she would talk with the owner regarding the situation. On January 4th, *** called back to inquire what the penalty would be to cancel the agreement, if they still wanted to cancel. She was informed that it would be times there last monthly invoice, at which time she again stated she would pass this information on and let us know how they want to proceed. We feel we have lived up to our end of the agreement and believe that they should also live up to theirs, this agreement is due to expire on 8/2/at which time they can cancel or re-negotiate services

*** *** ***, *** * *** Street, has been a customer since 12/01/98. Trash service is provided on Tuesday and Friday. Recycling service is provided on Wednesday. I've attached a copy of the service log received on 09/21/for concern of recycling service not being
provided. When the call was received, the driver was still on-route working and service was provided as scheduled on Wednesday, 09/21/16. This is the only report we've received from the customer with regards a recycling service issue.The only other report service related was on Thursday, August 4th, reporting that the trash service was not provided on Tuesday. There are no other reports of missed pick-ups received from the customer.In February, due to continuous excessive waste, the customer increased service - trash from to x weekly and recycling from to x weekly. There are no reports of any other service related issues or violations from the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This Republic Services truck is part of their industrial services which is why it is not showing up as a residential truck. I was told that by one of the representatives. They need to forward this to the industrial carrier divisions which they do not know how to do. I have a photo of the truck with the Republic Services logo and truck number which I am working on downloadingI will send it once I have access to the photoI am working with Apple.com to retrieve the photo

We are releasing *** *** from the contract that was signed on 3/11/(copy of that contract attached) and no further charges will be dueHer account with Republic Services is closed effective 1/31/and no balance is owed on the accountThe payment that was made on 2/4/covered the
invoice dated 10/13/She will not receive any further collection activity or invoices from our company

The cart is being delivered on Wednesday, due to a shortage of carts many deliveries were postponedI left a message letting Hope know that the cart will be delivered

Thank you for contacting Republic Services. The customer Signage Specialist signed a contract with us on 11/14/for a month agreement with an auto-renewal for another months unless we received a day written notice sent by certified mail on 9/1/15. We didn't receive a letter
until after it auto-renewed which was on 3/10/which was in the middle of his agreement. The letter also was not signed so we were not sure who sent and requested the account to be closed. We do require a signature to verify who is cancelling. We are able to provide a copy of the agreement to the customer that they signed which explains that we need a day written notice sent by certified mail and if cancelled during the agreement, they would be assessed liquidated damages. The customer had also spoke with their sales representative and she advised them as well

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

MsA*** accounts were closed effective and all collections were dismissed as of May 2015. Refund checks were issued on and show that they were reconciled on 7.14.15. Per MsA*** request, I sent an email advising of the account status and refund
status. The phone number listed on the complaint and the account went to a voice mail for a business so I was not able to speak to MsA***. I provided my direct phone number in the email I sent her so she can call me if she has any further concerns

That check delivery date is over the days I have to accept your response. When I receive the check I will then accept the response. I am sorry however I do not trust anything Republic Services, Inctells me as I have been promised this solution in the past and Republic Services, Incdid not follow through. I also have read many Revdex.com complaints that state Republic Services, Incnever followed through with what was promised. Also you do not state how much the check will be.***

Our local customer service team has processed the cancellation of Ms*** account effective 11/12/our last date of service in Montville Township. The refund has been processed in the amount of $and will be mailed to the address we have on file. We apologize for any delays in
having this processed

Dear MrK***:We did receive your letter dated 4/28/You signed a yr service agreement with effective dates of 2/5/through 2/5/which auto renews every years thereafter if we are not contacted by you in the interimAs such, the auto - renew is now in effect through
2/5/20. The registered letter from you was received and dated 4/29/17. If you can produce a mail certification which documents previous sent notification prior to 4/26/17, we may be able to cancel your agreements per terms On 4/26/17, our driver indicated a competitor's cans were on site and our cans were tipped over with a sign stating "do not service".Based on the letter you received from John Purpura on 4/26/and the current active status on your existing signed contract, you may opt out of the contract by paying the $as notified previously or we can credit service back to 4/19/and continue servicing the account effective immediately.Please advise of your decision to either cancel and opt out, provide proof of certified mail prior to 4/26, or continue service

Yes, it is true that we have a gate, however Republic was given our gate codeYou have to wonder, if the original driver came by every Thursday, how was he able to access the property without having the gate code.....this proves my point that the replacement driver cut corners and we were not maintained as we should have beenHence, we will not pay for a service not rendered