Nikz At The Top

To Republic Services in response to your reply today about my account & missed pickupsI have only been with your service one year, & pickups have been missedIt requires me to call & wait on hold since your online missed pickup alert seems to fail to workMy main area of irritation is you stating that I was on or been notified of a “REROUTE” schedulePer the call I made on 4/11, after the 2nd missed pickup, a Barbie told me that we MIGHT be on a reroute scheduleShe did not get back to meOn 4/I had to call again after the 3rd missed pick up & spoke to JenShe looked at all her maps & schedules & saw NO WHERE that it was indicated that we were on a reroute list & she was confused as to why we were NOT picked up...AGAINOn 4/25, I emailed & called again & spoke to Alicia who was very kind & apologeticShe again confirmed that we were NOT on a reroute list & we should have been picked upBoth trash & recycle, NO SHOW! I called again & spoke to a Curt, since I was very upset & wanted to cancelHe had to switch me to someone else, but he first heard my story, checked his maps & lists, & nope, we were NOT on a reroute scheduleSeeing a pattern here!! You all just put us on a list to be pretty much forgottenSo I canceled plus I told her we were asking for things, yes, get those large bins gone by 4/30/Plus we are asking for a refund of $65.64, which is the month of April & the cost we paid for the bins, that are being removedSeems fair for the lack of service and lack of trash pickupOur trash bin is still full & sitting in our front yard, the recycle got picked up yesterday at 7:20am by a guy new to the company & had no clue as to what was going onHe said a driver would be back for the trash the same day, NOPE! Still there, weeks of stinky trashPlease handle this

Hello, I have reviewed the customers accountShe was charged for the container removal which is company policyShe should have been told of the removal charge when she cancelled. There is also standard verbiage on the back of our invoices stating the
customer is responsible for any fees/charges if the account is cancelledAs a courtesy the $removal fee will be credited back to the customers accountThis will leave a refund of $for the remainder of AprilThis will be mailed out to her in to 4 weeks

Mr*** received several notifications that amounts were owed, that would of indicated auto pay was not set up by the customerIt's the customer's responsibility to open his invoices. Notifications sent to Mr*** were as follows: 02/06/- letter stating payment needed to be
made in to avoid service interruption, 02/20/- letter notifying customer of service interruption, 02/20/16- letter to customer the service was suspended.As a good will gesture, Mr*** was credited $on 02/29/for a late fee. This was a one time courtesy credit for the year. Mr*** would be responsible for all other fees associated with the service being interrupted as stated on his invoices

Our office issued a credit to this account on 7/17/in the amount of $which brings the account to a zero balance. We have also made numerous attempts to pick up our container and it is never out. I will be contacting the customer today to inform her of the credit and to also have her put out our container so the servicing location can pick it up

Operations Manager contacted the customer in question. She was assured by him that we would take care of her trash pick-up. This has been done. We also gave her a one week credit on her next billing

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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear MrK***:We did receive your letter dated 4/28/You signed a yr service agreement with effective dates of 2/5/through 2/5/which auto renews every years thereafter if we are not contacted by you in the interimAs such, the auto - renew is now in effect through
2/5/20. The registered letter from you was received and dated 4/29/17. If you can produce a mail certification which documents previous sent notification prior to 4/26/17, we may be able to cancel your agreements per terms On 4/26/17, our driver indicated a competitor's cans were on site and our cans were tipped over with a sign stating "do not service".Based on the letter you received from John Purpura on 4/26/and the current active status on your existing signed contract, you may opt out of the contract by paying the $as notified previously or we can credit service back to 4/19/and continue servicing the account effective immediately.Please advise of your decision to either cancel and opt out, provide proof of certified mail prior to 4/26, or continue service

This Republic Services truck is part of their industrial services which is why it is not showing up as a residential truck. I was told that by one of the representatives. They need to forward this to the industrial carrier divisions which they do not know how to do. I have a photo of the truck with the Republic Services logo and truck number which I am working on downloadingI will send it once I have access to the photoI am working with Apple.com to retrieve the photo

The cart is being delivered on Wednesday, due to a shortage of carts many deliveries were postponedI left a message letting Hope know that the cart will be delivered

*** *** ***, *** * *** Street, has been a customer since 12/01/98. Trash service is provided on Tuesday and Friday. Recycling service is provided on Wednesday. I've attached a copy of the service log received on 09/21/for concern of recycling service not being
provided. When the call was received, the driver was still on-route working and service was provided as scheduled on Wednesday, 09/21/16. This is the only report we've received from the customer with regards a recycling service issue.The only other report service related was on Thursday, August 4th, reporting that the trash service was not provided on Tuesday. There are no other reports of missed pick-ups received from the customer.In February, due to continuous excessive waste, the customer increased service - trash from to x weekly and recycling from to x weekly. There are no reports of any other service related issues or violations from the customer

MsA*** accounts were closed effective and all collections were dismissed as of May 2015. Refund checks were issued on and show that they were reconciled on 7.14.15. Per MsA*** request, I sent an email advising of the account status and refund
status. The phone number listed on the complaint and the account went to a voice mail for a business so I was not able to speak to MsA***. I provided my direct phone number in the email I sent her so she can call me if she has any further concerns

This customer, *** contacted us on December 5th, stating they want to cancel with no explanation as to why, on December 11th, we contacted *** to understand why and see what we could do for them if they needed to make a change with service, etc, at the same time we informed
them that on August 3, the General Manager has signed an agreement with us for months, at that time *** said she would talk with the owner regarding the situation. On January 4th, *** called back to inquire what the penalty would be to cancel the agreement, if they still wanted to cancel. She was informed that it would be times there last monthly invoice, at which time she again stated she would pass this information on and let us know how they want to proceed. We feel we have lived up to our end of the agreement and believe that they should also live up to theirs, this agreement is due to expire on 8/2/at which time they can cancel or re-negotiate services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good afternoon, Our Residential supervisor, Tim M***, visited MrsL*** this morning. She was under the assumption that we were driving by her home and not picking up her trash on her collection day. We have multiple trucks in ***, OH including Commercial Front end Load,
Recycling, and Residential trash trucks. The trucks are routed to run on a grid to be most effecient. We run North and south roads to begin their day and then run east and west roads to finish the day. Her location sits on the corner of a crossroad. She sees our truck in the morning running on her side road(north and South) and assumes that we have missed her when she is actually routed to be picked up later in the day when he is runnig east and west roads. When she sees the truck or any other truck she guesses she has been missed and brings her trash inside and then calls in that we missed her. Tim talked with her about this today and let her know that we route our trucks the way to be most effecient. He asked that she leave her trash out for the entire day, even if she sees a truck. She was please to have spoken with him and we are hopefull that this resolves her concern

Thank you for contacting Republic Services. The customer Signage Specialist signed a contract with us on 11/14/for a month agreement with an auto-renewal for another months unless we received a day written notice sent by certified mail on 9/1/15. We didn't receive a letter
until after it auto-renewed which was on 3/10/which was in the middle of his agreement. The letter also was not signed so we were not sure who sent and requested the account to be closed. We do require a signature to verify who is cancelling. We are able to provide a copy of the agreement to the customer that they signed which explains that we need a day written notice sent by certified mail and if cancelled during the agreement, they would be assessed liquidated damages. The customer had also spoke with their sales representative and she advised them as well

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

**
*** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are releasing *** *** from the contract that was signed on 3/11/(copy of that contract attached) and no further charges will be dueHer account with Republic Services is closed effective 1/31/and no balance is owed on the accountThe payment that was made on 2/4/covered the
invoice dated 10/13/She will not receive any further collection activity or invoices from our company

That check delivery date is over the days I have to accept your response. When I receive the check I will then accept the response. I am sorry however I do not trust anything Republic Services, Inctells me as I have been promised this solution in the past and Republic Services, Incdid not follow through. I also have read many Revdex.com complaints that state Republic Services, Incnever followed through with what was promised. Also you do not state how much the check will be.***

Our local customer service team has processed the cancellation of Ms*** account effective 11/12/our last date of service in Montville Township. The refund has been processed in the amount of $and will be mailed to the address we have on file. We apologize for any delays in
having this processed