Nikz At The Top

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you
Regards,
*** ***

We spoke with the customer yesterday 10/18/and picked up their materialThe customer is located on a backdown street and it was over looked by the driverWe have spoken to the driver so he understand where the street is located and that he has to back down and check all customers on his route
sheetWe will credit the $amount

We apologize for the confusionThe customer will need to reach out to the new haulerThank you

Spoke to customer to follow up and confirm removal of container

I KNOW FOR A FACT THAT THEIR INCOMPETENT
DRIVER CAUSED THE DAMAGE BECAUSE I SAW HIM DO IT! AND ALSO SCOTT "IS A LIAR" BECAUSE THE MESSAGE HE LEFT ME HE OFFERED ME $"NOT" $THEREFORE SINCE THE DAMAGE IS $THEIR SO-CALLED OFFER "WILL NOT" BE ACCEPTED AND AS YOU CAN CLEARLY SEE IN ATTACHED PICTURES THAT I TOOK SECAFTER THE DAMAGE WAS DONE & IT WAS ALSO INTENTIONALLY DONE BY THE DRIVER BECAUSE I CALLED THEM THAT OUR BIN WAS "NOT" DUMPED, I SAW HIM IN THE ALLEY(HE HIT A TELEPHONE POLE IN THE ALLEY WITH HIS MIRROR WHILE TALKING ON HIS CELL PHONE) SO I TOOK THE BIN AROUND TO THE BACK, & HE GOT *** OFF & TOLD ME TO TAKE IT BACK TO THE FRONT, WHERE HE PROCEEDED TO SLAM THE BIN INTO MY TRUCK ON PURPOSE CAUSING THE DAMAGE "NOT ACCEPTED"

The customer received a reversal of $ What happened is that the customer prepaid and this money was moved over to the account prior to the billing for the haulsSo it shows as a credit balance, then once the invoice gets generated, the money is appliedAfter the
final haul took place that left the $which was then reversed All the other monies was applied If you place the charges on a spreadsheet and add the payments/credits the difference should come out equaling the $which in turn should show the customer that there is no credit balance of $3,

We have spoken with Mrs*** Our operations department has created an Outlook calendar reminder for dispatch, the operations manager and the route supervisor to follow up with her service for the next weeksWe confirmed with her that her service is time per week on Friday, not TuesdaysShe
is satisfied with our response and plan

Dear *** ***, We do apologizePlease see a copy of the letter that was mailed out in January giving noticed to our customers in the areaThere are two services in the area ITS and RumpkeWe have requested a refund for you. Thank you, Kind Regards,Republic Services

I called the prior customer and left him a voice message with amicable resolutionHe was also provided my direct number for a call back should he have any other questions, and or concerns

Account has been closed and credits issued

Left voice mail with customer, will credit off all fees

We appologize for the negative experience you had with Republic Services , we appreciate your bussines and I am happy to credit you for the $termination fee! Regards, Chris B***

I only received a voicemail
message stating the company is still in the process of closing out the account and right now a refund status is unknownThe message stated once all accounts for the subdivision is closed, then the company would go through accounts to determine refundsI was not giving an extension of service or even a time frame of if and a refund would be givenCalling back, the representatives just take your information and tell you someone in management's will call you backI checked my online account online and it shows my account is closed but still showing a new bill amount which should be a refund because service ended last month and I paid for months of service

what pricing is being offered?

We have had several snow events since the customer has startedWe have been unable to get down the customers road due to safety concernsWe have contacted the customer and we will issue one month's credit to his account

Customer has been contacted and issue has been resolved

** *** *** ** *** *** *** *** ***
*** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello - We will refund the charges and have left message letting the consumer know. Thanks

I 1/way accept their response since yes, I did speak to him on 8/to cancel service and ask about the bill I received for Aug-OctI need their cans off my property & my
account completely closed with a $balance immediately! I spoke with Bryan on 8/from RepublicWe went over my charges and why they were what they wereI had already signed a contract with Evergreen Trash which I mentioned to him & have decided to switch to Evergreen - who lowered my rate, offered extra services within that rate which Republic did not & will be continuing my business with Evergreen NOT RepublicI thanked Bryan for the immediate call back in regards to my complaint, and I did think about giving them another chanceAs soon as I hung up with Bryan, I called back & was answered by a different personI asked her if my account was showing if it was reactivated or deactivatedShe assured me it was deactivatedI asked her if she was positive, that I wont be showing up to my house with your trash cans out there & she said NO your account has been DEACTIVATEDNext day, here come trash cansI just need to break ties with Republic all together & with the issues I have had thus far - should not have to pay the August payment which would cover august to october where I wont even be receiving serviceBryan told me I still had to pay itIn my opinion, that is not fair & is a total scam to have me pay for months of service that I wont be provided withI paid all bills thus far in full for the services I HAD received, but I refuse to pay another bill for service where I will not even be receiving their servicesI hope you understand my issue here. Do you recommend I try calling Republic ONCE AGAIN to only say PLEASE DEACTIVATE MY ACCOUNT AS IT WASI DO NOT WANT TO CONTINUE SERVICE WITH YOU! or is this something you could possibly handle? Bryan wont budge on the Aug-Oct billing cycle payment, but that is NOT fair to me. ***

Customer has been picked up today. Driver has been coached as to the location of the customer as well as the necessity to pick up consistently. Customer has call ins listed on the account-February and April. We will credit the customers account for weeks service