Nikz At The Top

Republic Service Supervisor Farver did apologize for the customer representative not connecting me with a supervisor and expressed appreciation for our customer loyalty to their company, which was niceHowever, the explanation provided for the large discrepancy of annual costs over the years for the same service provided no specific evidence regarding the increasing expenseThe reason provided was that the increases were due to a vague blanket statements of “maintaining the landfills and general business costs” and “fluctuating fuel and the environmental charges”Farver also selected random bills that we paid over the years to present versus examining the difference in annual costsFarver gave a credit of $36, which we found absurd compared to the excessive amount of money Republic has been collecting from us over the years unjustifiably. I responded for Farver to examine the annual totals of service from 2003-and that we have yet to see any specific reasoning and evidence for the over $a year increase (around $in jumping to $in 2015) from when we initiated servicesFarver responded that there are the garbage truck, fuel, and employee insurance expenses to considerOf course these are expenses that are expected to be involvedBut how was the customer service representative so easily able to reduce our expense from $to $a year in one phone call? And then when asked why this was not lowered before, she responded that I should have called earlier to inquire about the cost increasesIf “maintaining the landfills and general business costs”, “fluctuating fuel and the environmental charges”, garbage truck, fuel, and employee insurance expenses all currently equate to $a year for one residential home, how can they afford to reduce it to $a year? I know there have to be many other homeowners like us who have not noticed the excessive annual overcharging that Republic has engaged in because it is easy to just pay the bill when it comes in the mail and not take time to calculate and compare their annual billsI’m concerned that there are other victims out there to this financial exploitation and my desire is to spread awareness of the disservice that this company is providing their customers

The account manager contacted the customer, and he stated he is the only one that is currently at this property He informed her that they will be remodeling and tearing the bldgdown, but he still is not sure whenShe offered to change his service to every other week, or to on call
servicesSo his price would be lower and once the bldg., actually closed we could confirm it with him and via a site check and close the account at no penalty to himHe refused all offers and stated he does not produce any trash and does not want to pay for services he does not needWe tried to offer amicable solutions, and are getting to conflicted reasons for cancellationThe agreement he signed was provided to him to ensure he had the ability to have it at hand and cancel before the renewal. We are still willing to work with him and hope he will take the offers he was provided to help should his location actually be closing down in the near future

Crediting the account for the balance of $The account has been closed. Leaving message for customer with the resolution

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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***, Thank you for contacting Republic Services, I have reviewed your account *** *** Account ***, I do see a credit was posted on your account for $on 1/16/and another credit was posted on your account for $on 1/20/Currently there
is zero balance on the account. Your account will not have a balance due until your next bill cycle for March, April and MayWe do apologize for the service issues that you have had and would gladly delivery another cart out to your home on Friday 1/26/ Thank you again, Kind Regards, Republic Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Jeff F* the Account Representative has called on separate occasions and has talked to *** who answered the phone and has left all three messages with her asking for *** to call back to get clarification in regards to this Dispute. Also to note that the location she is referencing ***
*** *** has not been serviced by Republic Services since 02/23/when the acct was closed. As stated we do not have an open account at this address

The account shows paid in full. Coast to Coast Financial Solutions has submitted to delete from all three credit bureaus as of February 17, In addition, Coast to Coast Financial Solutions is mailing out a letter to the customer. Thank you

The customer received a reversal of $ What happened is that the customer prepaid and this money was moved over to the account prior to the billing for the haulsSo it shows as a credit balance, then once the invoice gets generated, the money is appliedAfter the
final haul took place that left the $which was then reversed All the other monies was applied If you place the charges on a spreadsheet and add the payments/credits the difference should come out equaling the $which in turn should show the customer that there is no credit balance of $3,

Account has been closed and credits issued

I called the prior customer and left him a voice message with amicable resolutionHe was also provided my direct number for a call back should he have any other questions, and or concerns

We have spoken with Mrs*** Our operations department has created an Outlook calendar reminder for dispatch, the operations manager and the route supervisor to follow up with her service for the next weeksWe confirmed with her that her service is time per week on Friday, not TuesdaysShe
is satisfied with our response and plan

Left voice mail with customer, will credit off all fees

We appologize for the negative experience you had with Republic Services , we appreciate your bussines and I am happy to credit you for the $termination fee! Regards, Chris B***

I consider this a generic answerthe business' response will not satisfy meThis bill increase has happened more than onceThe bill increases are not a "contractural increase"My billing history for the past 2-yrs needs to be reviewed

We will have a truck retrieve our containers tomorrow, 1/12/17. Please have them at the curb before am and leave them out until they are removed

Spoke with ***. Refund was approved and processed earlier in the month. If she does not receive the refund by Friday (4/27), she will call me back and I will cancel original submission and reissue

I 1/way accept their response since yes, I did speak to him on 8/to cancel service and ask about the bill I received for Aug-OctI need their cans off my property & my
account completely closed with a $balance immediately! I spoke with Bryan on 8/from RepublicWe went over my charges and why they were what they wereI had already signed a contract with Evergreen Trash which I mentioned to him & have decided to switch to Evergreen - who lowered my rate, offered extra services within that rate which Republic did not & will be continuing my business with Evergreen NOT RepublicI thanked Bryan for the immediate call back in regards to my complaint, and I did think about giving them another chanceAs soon as I hung up with Bryan, I called back & was answered by a different personI asked her if my account was showing if it was reactivated or deactivatedShe assured me it was deactivatedI asked her if she was positive, that I wont be showing up to my house with your trash cans out there & she said NO your account has been DEACTIVATEDNext day, here come trash cansI just need to break ties with Republic all together & with the issues I have had thus far - should not have to pay the August payment which would cover august to october where I wont even be receiving serviceBryan told me I still had to pay itIn my opinion, that is not fair & is a total scam to have me pay for months of service that I wont be provided withI paid all bills thus far in full for the services I HAD received, but I refuse to pay another bill for service where I will not even be receiving their servicesI hope you understand my issue here. Do you recommend I try calling Republic ONCE AGAIN to only say PLEASE DEACTIVATE MY ACCOUNT AS IT WASI DO NOT WANT TO CONTINUE SERVICE WITH YOU! or is this something you could possibly handle? Bryan wont budge on the Aug-Oct billing cycle payment, but that is NOT fair to me. ***

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Revdex.com:Assuming that I, in actuality, stop receiving their robo-calls, this satisfies me Only time will tell
Regards,
*** ***

I only received a voicemail
message stating the company is still in the process of closing out the account and right now a refund status is unknownThe message stated once all accounts for the subdivision is closed, then the company would go through accounts to determine refundsI was not giving an extension of service or even a time frame of if and a refund would be givenCalling back, the representatives just take your information and tell you someone in management's will call you backI checked my online account online and it shows my account is closed but still showing a new bill amount which should be a refund because service ended last month and I paid for months of service