Nikz At The Top

Yes, it is true that we have a gate, however Republic was given our gate codeYou have to wonder, if the original driver came by every Thursday, how was he able to access the property without having the gate code.....this proves my point that the replacement driver cut corners and we were not maintained as we should have beenHence, we will not pay for a service not rendered

Account has been closed with effective date of 5/31/16. Container scheduled to be removed 7/4/16. All balances have been wiped clean

Spoke with *** at Guadalupe signs and confirmed we will remove any outstanding balances and our containers that are on his property. Apologized about the non-communication and trust that we lost with him. *** was OK with the resolution.ThanksRyan

Gary S*** met with the resident explained the days of weekWeeks per monthThe gridThis customers was serviced however we had to explain that out of the residents only are paying and actively receiving service per our contract with the City of Fairfield

This claim was handled by third party adjuster, who, reviewed all investigation information and talked with the claimant as well as reviewed pictures. After this Revdex.com complaint we went back and reviewed all information as well as went back out to the site where the property owner lives, they were not home when we went back out there to discuss, however, my division manager and the investigating supervisor (Zack B*** and Becki C***) did talk to Mrs*** and let her know we went back out to the site, she sent a picture of tire tracks but no picture of our truck creating this tire tracks. It appears there are several service trucks in the area of this customers location and the culvert looks like very old damage as it is completely silted in with grass growing all around the area. We as a company strive to always do the right thing with respect to any damage we may have created, however, we cannot find any evidence that we created this damage, and the fact that the culvert seems to have been in this condition for a very long period of time. We did have additional conversations with the Adjuster relating to their position on the determination and can not find any reason to overturn their professional opinion. Please refer back to the adjusters original response that I sent in my original reply to this complaint should you have any questions around the original determination. Please let us know if you need any additional information relating to this complaint

Republic Service Supervisor Farver did apologize for the customer representative not connecting me with a supervisor and expressed appreciation for our customer loyalty to their company, which was niceHowever, the explanation provided for the large discrepancy of annual costs over the years for the same service provided no specific evidence regarding the increasing expenseThe reason provided was that the increases were due to a vague blanket statements of “maintaining the landfills and general business costs” and “fluctuating fuel and the environmental charges”Farver also selected random bills that we paid over the years to present versus examining the difference in annual costsFarver gave a credit of $36, which we found absurd compared to the excessive amount of money Republic has been collecting from us over the years unjustifiably. I responded for Farver to examine the annual totals of service from 2003-and that we have yet to see any specific reasoning and evidence for the over $a year increase (around $in jumping to $in 2015) from when we initiated servicesFarver responded that there are the garbage truck, fuel, and employee insurance expenses to considerOf course these are expenses that are expected to be involvedBut how was the customer service representative so easily able to reduce our expense from $to $a year in one phone call? And then when asked why this was not lowered before, she responded that I should have called earlier to inquire about the cost increasesIf “maintaining the landfills and general business costs”, “fluctuating fuel and the environmental charges”, garbage truck, fuel, and employee insurance expenses all currently equate to $a year for one residential home, how can they afford to reduce it to $a year? I know there have to be many other homeowners like us who have not noticed the excessive annual overcharging that Republic has engaged in because it is easy to just pay the bill when it comes in the mail and not take time to calculate and compare their annual billsI’m concerned that there are other victims out there to this financial exploitation and my desire is to spread awareness of the disservice that this company is providing their customers

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have delivered her gallon carts and picked up her gallon cartsThey were scheduled for, and completed today

Crediting the account for the balance of $The account has been closed. Leaving message for customer with the resolution

I called and left a voice message for our prior customer requesting a call back to discuss the account further should he still have questionsOn 9/28/at 11:40am the customer was escalated to me to discuss his concernsAt which I apologized and informed him that we would not be able to service
his location due to the unsafe way we would have to back up our truckHe wasn’t happy and I again apologized and could understand his frustrationI let him know that we would not charge him for any services done or attempted. As indicated to the customer on September 28th his account was closed out and a full refund issued in the amount of $to be refunded via the method of payment he used to start up his account

We are contacting the insurance company today to process this claim and fix the windshield

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***, Thank you for contacting Republic Services, I have reviewed your account *** *** Account ***, I do see a credit was posted on your account for $on 1/16/and another credit was posted on your account for $on 1/20/Currently there
is zero balance on the account. Your account will not have a balance due until your next bill cycle for March, April and MayWe do apologize for the service issues that you have had and would gladly delivery another cart out to your home on Friday 1/26/ Thank you again, Kind Regards, Republic Services

they are stating all issues have been resolved but I have not been contacted to the issues they are talking aboutare they going to credit my account for the months this is not being statedI spoke to Mike and he said the only thing that Republic spoke to him about was crediting us for the weeks that we had no service nothing elseso at this time I do not feel the issues have been resolved

We are picking up the washing machine today

The invoice has been updatedThere is an updated invoice showing a zero balance on the account

A credit has been issued to the account in the amount of $to clear the balance remaining on the accountOur apologies for the miscommunication regarding the cart fees

The account manager contacted the customer, and he stated he is the only one that is currently at this property He informed her that they will be remodeling and tearing the bldgdown, but he still is not sure whenShe offered to change his service to every other week, or to on call
servicesSo his price would be lower and once the bldg., actually closed we could confirm it with him and via a site check and close the account at no penalty to himHe refused all offers and stated he does not produce any trash and does not want to pay for services he does not needWe tried to offer amicable solutions, and are getting to conflicted reasons for cancellationThe agreement he signed was provided to him to ensure he had the ability to have it at hand and cancel before the renewal. We are still willing to work with him and hope he will take the offers he was provided to help should his location actually be closing down in the near future

We will issue a one time credit for this fee of $bringing the account balance back to $

Customer was taking care of. Service was adjust and credit was submitted on 1/23rd Thank you - Pilar