Nikz At The Top

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good afternoon, Our Residential supervisor, Tim M***, visited MrsL*** this morning. She was under the assumption that we were driving by her home and not picking up her trash on her collection day. We have multiple trucks in ***, OH including Commercial Front end Load,
Recycling, and Residential trash trucks. The trucks are routed to run on a grid to be most effecient. We run North and south roads to begin their day and then run east and west roads to finish the day. Her location sits on the corner of a crossroad. She sees our truck in the morning running on her side road(north and South) and assumes that we have missed her when she is actually routed to be picked up later in the day when he is runnig east and west roads. When she sees the truck or any other truck she guesses she has been missed and brings her trash inside and then calls in that we missed her. Tim talked with her about this today and let her know that we route our trucks the way to be most effecient. He asked that she leave her trash out for the entire day, even if she sees a truck. She was please to have spoken with him and we are hopefull that this resolves her concern

We spoke with the customer yesterday 10/18/and picked up their materialThe customer is located on a backdown street and it was over looked by the driverWe have spoken to the driver so he understand where the street is located and that he has to back down and check all customers on his route
sheetWe will credit the $amount

Customer was taking care of. Service was adjust and credit was submitted on 1/23rd Thank you - Pilar

This claim was handled by third party adjuster, who, reviewed all investigation information and talked with the claimant as well as reviewed pictures. After this Revdex.com complaint we went back and reviewed all information as well as went back out to the site where the property owner lives, they were not home when we went back out there to discuss, however, my division manager and the investigating supervisor (Zack B*** and Becki C***) did talk to Mrs*** and let her know we went back out to the site, she sent a picture of tire tracks but no picture of our truck creating this tire tracks. It appears there are several service trucks in the area of this customers location and the culvert looks like very old damage as it is completely silted in with grass growing all around the area. We as a company strive to always do the right thing with respect to any damage we may have created, however, we cannot find any evidence that we created this damage, and the fact that the culvert seems to have been in this condition for a very long period of time. We did have additional conversations with the Adjuster relating to their position on the determination and can not find any reason to overturn their professional opinion. Please refer back to the adjusters original response that I sent in my original reply to this complaint should you have any questions around the original determination. Please let us know if you need any additional information relating to this complaint

We have delivered her gallon carts and picked up her gallon cartsThey were scheduled for, and completed today

The invoice has been updatedThere is an updated invoice showing a zero balance on the account

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you
Regards,
*** ***

We apologize for the confusionThe customer will need to reach out to the new haulerThank you

A credit has been issued to the account in the amount of $to clear the balance remaining on the accountOur apologies for the miscommunication regarding the cart fees

they are stating all issues have been resolved but I have not been contacted to the issues they are talking aboutare they going to credit my account for the months this is not being statedI spoke to Mike and he said the only thing that Republic spoke to him about was crediting us for the weeks that we had no service nothing elseso at this time I do not feel the issues have been resolved

We are contacting the insurance company today to process this claim and fix the windshield

I called and left a voice message for our prior customer requesting a call back to discuss the account further should he still have questionsOn 9/28/at 11:40am the customer was escalated to me to discuss his concernsAt which I apologized and informed him that we would not be able to service
his location due to the unsafe way we would have to back up our truckHe wasn’t happy and I again apologized and could understand his frustrationI let him know that we would not charge him for any services done or attempted. As indicated to the customer on September 28th his account was closed out and a full refund issued in the amount of $to be refunded via the method of payment he used to start up his account

I KNOW FOR A FACT THAT THEIR INCOMPETENT
DRIVER CAUSED THE DAMAGE BECAUSE I SAW HIM DO IT! AND ALSO SCOTT "IS A LIAR" BECAUSE THE MESSAGE HE LEFT ME HE OFFERED ME $"NOT" $THEREFORE SINCE THE DAMAGE IS $THEIR SO-CALLED OFFER "WILL NOT" BE ACCEPTED AND AS YOU CAN CLEARLY SEE IN ATTACHED PICTURES THAT I TOOK SECAFTER THE DAMAGE WAS DONE & IT WAS ALSO INTENTIONALLY DONE BY THE DRIVER BECAUSE I CALLED THEM THAT OUR BIN WAS "NOT" DUMPED, I SAW HIM IN THE ALLEY(HE HIT A TELEPHONE POLE IN THE ALLEY WITH HIS MIRROR WHILE TALKING ON HIS CELL PHONE) SO I TOOK THE BIN AROUND TO THE BACK, & HE GOT *** OFF & TOLD ME TO TAKE IT BACK TO THE FRONT, WHERE HE PROCEEDED TO SLAM THE BIN INTO MY TRUCK ON PURPOSE CAUSING THE DAMAGE "NOT ACCEPTED"

Spoke to customer to follow up and confirm removal of container

We will issue a one time credit for this fee of $bringing the account balance back to $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Spoke with *** at Guadalupe signs and confirmed we will remove any outstanding balances and our containers that are on his property. Apologized about the non-communication and trust that we lost with him. *** was OK with the resolution.ThanksRyan

Gary S*** met with the resident explained the days of weekWeeks per monthThe gridThis customers was serviced however we had to explain that out of the residents only are paying and actively receiving service per our contract with the City of Fairfield

We are picking up the washing machine today