Nikz At The Top

My initial problem started because the can was only
emptied half way That is only a small mistakeThe real issue is the lack of customer service I received when trying to resolve my issueThat fact that I had to make several calls to get my can emptiedEvery time I called I received a different excuse I asked to speak to a manager and instead I was assured the problem would be resolved, which it never was The trash was finally picked up on my pickup daySince it is more than apparent that serving customer needs is so low on your priority list, I Have attended my HOA meeting to discuss my issues From my HOA president down to the majority of the people in the room had like issues and get no response from your company when we call or write complaints If you really do care about your customers, act like it An apology goes a long way

We have confirmed with the customer this morning that the credit has been received and the container removed. To our knowledge, there are no other actions needed at this time

We will have a truck retrieve our containers tomorrow, 1/12/17. Please have them at the curb before am and leave them out until they are removed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID *** and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This was referred to an operations supervisor. They stated that the driver did miss the scheduled pick up day on 3/27. The next pickup should have been the regularly scheduled pick up day of 4/ The yardwaste was picked up on the pick up day of 4/3.
The supervisor states they will follow up on the next pick up day to ensure this does not happen again.This service is included with the trash service at no additional charge. The supervisor has reached out to the customer to discuss the matter further. We continue to strive to do better

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:Assuming that I, in actuality, stop receiving their robo-calls, this satisfies me Only time will tell
Regards,
*** ***

I consider this a generic answerthe business' response will not satisfy meThis bill increase has happened more than onceThe bill increases are not a "contractural increase"My billing history for the past 2-yrs needs to be reviewed

The customer did contact us on 5/22/to ask us to close the account effective 5/29/At that time the customer was informed that service is mandatory and the account would stay open until there was proof that they had sold the property. On 7/12/the customer c***ed again to try and
close the account. We advised until we had proof of sale, we could not close the account as there was mandatory service in the City of Renton. On October 23, the customer c***ed again to ask that we close the account as the property had been sold. At this time, Parcel Viewer confirmed that the property did sell on 6/20/17. We closed the account effective 6/20/17. The amount of refund that the customer is owed is $5.04. We will refund the customer $5.04. I have escalated the refund to take place as quickly as possible.Thank youLeisa R***Customer Service Manager

I, Trene G***, Business Unit Controller, contacted Gloria at 12:on 5/24/17. I indicated that we would credit her the full $I also indicated that the last agreement that we had was from 2014 and it did have removal fees and a flat FRF rate of 10% on the agreementShe
indicated that she had an agreement from that did not have any of these two items on them. Gloria indicated that she had just sent in payment as she was worried about her credit history. I indicated that we would monitor her account and once the check posted we would be refunding her accountGloria appeared satisfied with our resolution

Jeff F* the Account Representative has called on separate occasions and has talked to *** who answered the phone and has left all three messages with her asking for *** to call back to get clarification in regards to this Dispute. Also to note that the location she is referencing ***
*** *** has not been serviced by Republic Services since 02/23/when the acct was closed. As stated we do not have an open account at this address

Spoke with ***. Refund was approved and processed earlier in the month. If she does not receive the refund by Friday (4/27), she will call me back and I will cancel original submission and reissue

As a division we strive for the best customer service experience and will reiterate to the driver of all expectations when servicing a customerWill include completely empting the can and if called to return driver will need to return immediately

The account shows paid in full. Coast to Coast Financial Solutions has submitted to delete from all three credit bureaus as of February 17, In addition, Coast to Coast Financial Solutions is mailing out a letter to the customer. Thank you

We apologize that a postcard with the wrong collection day was sent to you in errorWe have taken steps to insure that this kind of error does not occur againWe have communicated that the collection day in your area is on ThursdayWe are unable to accommodate your request to have your collection day changed to Monday, as we do not run trucks in that area on Monday

We have closed the account and all of the credits have been processed. The customer should receive their refund in the next 7-days from our corporate office

Spoke to customer on 8/and reviewed this complaint. Customer decided to open service back up with Republic

It was very nice of Republic to issue us a years credit, and I do appreciate it However, we are
part time residents and were never notified there was a mandatory trash ordinance in Clark CountyI can see an ordinance like this being mandatory for full time residents but not part timers like myself who do not need the service and have to pay for something we will never use.The way Republic should have handled this situation would be to first notify the customers who did not have service of the mandatory service with a letter Then going forward start billing them To back bill a customer $for services never rendered is unlawful I will not be happy with this unfair situation until the whole amount is refunded This Clark County ordinance needs to be revised for part time residents who don't need trash service.Republic is a monopoly in Las Vegas Sad situation

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,I show your current rate is $37/qtr, which was the rate our customer service representative quoted you on August 16th. The difference from the $on your invoice and the $is a late fee of $5. I will waive the late fee due to the confusion that may have occurred,
your current amount due is $which covers your service from December - February 2016. If you have any further concerns please do not hesitate to contact Republic Services at *** or at *** Sincerely,Jim P***General Manager

I think you are dodging answering the questions here The lease clearly states quiet hours, this is not admitted or promised to be changed Therefor prep yourself for another round/round/s of complaints until this practice is promised to stop The code violations and safety concerns remain unaddressed I think the dumpsters need moved and want to identify those, with the reasons why If you cared about changing your practices you would of given more sincere answers More complaints from more agencies will be coming Fun for all