Nikz At The Top

We have confirmed with the customer this morning that the credit has been received and the container removed. To our knowledge, there are no other actions needed at this time

Hello - We will refund the charges and have left message letting the consumer know. Thanks

what pricing is being offered?

Customer has been contacted and issue has been resolved

Dear *** ***, We do apologizePlease see a copy of the letter that was mailed out in January giving noticed to our customers in the areaThere are two services in the area ITS and RumpkeWe have requested a refund for you. Thank you, Kind Regards,Republic Services

As a division we strive for the best customer service experience and will reiterate to the driver of all expectations when servicing a customerWill include completely empting the can and if called to return driver will need to return immediately

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer has been picked up today. Driver has been coached as to the location of the customer as well as the necessity to pick up consistently. Customer has call ins listed on the account-February and April. We will credit the customers account for weeks service

The customer did contact us on 5/22/to ask us to close the account effective 5/29/At that time the customer was informed that service is mandatory and the account would stay open until there was proof that they had sold the property. On 7/12/the customer c***ed again to try and
close the account. We advised until we had proof of sale, we could not close the account as there was mandatory service in the City of Renton. On October 23, the customer c***ed again to ask that we close the account as the property had been sold. At this time, Parcel Viewer confirmed that the property did sell on 6/20/17. We closed the account effective 6/20/17. The amount of refund that the customer is owed is $5.04. We will refund the customer $5.04. I have escalated the refund to take place as quickly as possible.Thank youLeisa R***Customer Service Manager

This was referred to an operations supervisor. They stated that the driver did miss the scheduled pick up day on 3/27. The next pickup should have been the regularly scheduled pick up day of 4/ The yardwaste was picked up on the pick up day of 4/3.
The supervisor states they will follow up on the next pick up day to ensure this does not happen again.This service is included with the trash service at no additional charge. The supervisor has reached out to the customer to discuss the matter further. We continue to strive to do better

I, Trene G***, Business Unit Controller, contacted Gloria at 12:on 5/24/17. I indicated that we would credit her the full $I also indicated that the last agreement that we had was from 2014 and it did have removal fees and a flat FRF rate of 10% on the agreementShe
indicated that she had an agreement from that did not have any of these two items on them. Gloria indicated that she had just sent in payment as she was worried about her credit history. I indicated that we would monitor her account and once the check posted we would be refunding her accountGloria appeared satisfied with our resolution

My initial problem started because the can was only
emptied half way That is only a small mistakeThe real issue is the lack of customer service I received when trying to resolve my issueThat fact that I had to make several calls to get my can emptiedEvery time I called I received a different excuse I asked to speak to a manager and instead I was assured the problem would be resolved, which it never was The trash was finally picked up on my pickup daySince it is more than apparent that serving customer needs is so low on your priority list, I Have attended my HOA meeting to discuss my issues From my HOA president down to the majority of the people in the room had like issues and get no response from your company when we call or write complaints If you really do care about your customers, act like it An apology goes a long way

We have had several snow events since the customer has startedWe have been unable to get down the customers road due to safety concernsWe have contacted the customer and we will issue one month's credit to his account

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have now received all three payments and completely satisfiedThank you to all involved!

Thank you for bringing your concern to our attention. The phone number listed on the case 706-237-isn’t in either the Chattanooga TN or Adairsville GA Republic Services customer databases so it shouldn’t be receiving any automated calls for these locations. To
ensure that there is no chance of the number receiving automated calls from our two locations in the future, our calling service vendor has been contacted and has added the number to their database opt out report, so that no account will include the number on a broadcast from their platform. If you could email or call me with the phone number that shows on your caller id when you receive these calls I would be happy to try to pinpoint the Republic Services locations that has the number on file to have it removed from their database. Terri M*** *** *** ***

It was very nice of Republic to issue us a years credit, and I do appreciate it However, we are
part time residents and were never notified there was a mandatory trash ordinance in Clark CountyI can see an ordinance like this being mandatory for full time residents but not part timers like myself who do not need the service and have to pay for something we will never use.The way Republic should have handled this situation would be to first notify the customers who did not have service of the mandatory service with a letter Then going forward start billing them To back bill a customer $for services never rendered is unlawful I will not be happy with this unfair situation until the whole amount is refunded This Clark County ordinance needs to be revised for part time residents who don't need trash service.Republic is a monopoly in Las Vegas Sad situation

Republic Services already issued a one-time courtesy credit. MrFitzsimmons received many notifications stating charges were due. No additional credits will be issued

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize that a postcard with the wrong collection day was sent to you in errorWe have taken steps to insure that this kind of error does not occur againWe have communicated that the collection day in your area is on ThursdayWe are unable to accommodate your request to have your collection day changed to Monday, as we do not run trucks in that area on Monday

We have closed the account and all of the credits have been processed. The customer should receive their refund in the next 7-days from our corporate office