Nikz At The Top

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I do not agree with their statements of events. Their claim or discription is in error. The driveway/ road that was damaged is south of our driveway.......their truck would pull up to our driveway, Then pick up and then back up on Pecan Tree Road in southerly direction to the next drive on the same side of the street as ours, that is where the damage is..........there is NO culvert on the street in front of our house. They never called as to when they were coming out or knocked on our door to see if we were home if they had any question as to where they were supposed to be looking for damage

The customer has requested revised invoices. We have attached revised invoices, reflecting all correct charges for this account. Each invoice accurately reflects all charges, in addition to the payments Mr*** has made on the account.thank you

I called and spoke to the customer today to gain an amicable resolutionWe discussed some of the solutions that we've put into place to resolve all service concerns

reviewed account and billingWill waive the balance of $There will now be a zero balance on this account, nothing is owed

Letting go of a client is always a painful decision, but sometimes the economics of the client relationship just don’t work outWe really appreciate you giving our business a tryAs a business, we also collect money upfront and rely on customers’ timely paymentsDemanding service right after placing a payment for a past due invoice, when it is not scheduled, happens on occasion and is understandableHowever, when it happens every single quarter, it consistently creates requests outside the scope of our scheduled services, and this affects our operations, our costs, and labor involvedPlease note customer was advised about the cancellation on 9/20/This cancellation was effective 9/30/16, which offered more than enough time for finding an alternative service providerWe sincerely apologize for the unfavorable experience and a negative impression we might her given this customerWe did our best to resolve this issue in an amicable mannerIn good faith, we offered customer a free month of service and two bulk couponsCustomer rejected all our efforts, leaving us with only one course of action

I called and spoke with *** *** she stated she was not advised of the removal fee for the containerDue to that error I will be crediting off this chargeThank you

Local division will investigate customers account to identify if there is a timing issue with the accounts contractually scheduled price increaseIf a problem is found, it will be corrected immediately

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We had a route supervisor conduct a site visit to ensure this customer was taken care ofHe spoke to her and it was confirmed that this was resolved awhile back and all containers were removedI also did a follow up call and spoke to the cusotmer husband at 12:20pm today on 09/25/and he
confirmed all was resolved on 9/17/He had me double check his account to see if there was a balance and we show the account at a zero balanceI apologized about the inconvience and he said everything worked out in the end

Division Manager Troy R*** has contacted Ms*** and a credit of $is being processed as requested for the removal of the cartsDM R*** delivered the carts to the address requested and spoke with Sterlena B*** These actions should resolve the current complaint to all parties satisfaction

It was a pleasure speaking with you as I understood your tenant stopped paying the bill and stated that you were responsible for the billYou requested to have the bill put into your name and you paid the total balance due.Per our agreement I will credit your new account with the filing fees of
$and you already paid the release fees.Happy HolidaysRepublic Services

This response from Republic Services does not even pertain to my account issueMy complaint is that Republic Services billed me every year from July to June I paid every yearI called them in and telling them that my trash is included in my rent here at *** *** *** IN WAYLAND, MIThey told me I still had to pay to rent their trash bin or they would take itI found out this year June that I DO NOT have to pay to rent a trash bin or for anything because it is ALL included in my rent hereThey told me on June 28, that I was owed a refund from them$I was given the run around for days until I contacted the Revdex.com and then finally Republic Services sent my refund check to me overnight by FedExI received the check on August 24,I did email Revdex.com letting them know that I finally received the check that day and thanked them for their helpI have attached some proof of my interactions with Republic Services, I have more attachments to send but it will only allow four attachments hereRepublic Services did not email me anything regarding $70.00+ and they always had my phone numberThis response sounds like it is regarding something entirely different than my issueI called there multiple times and spoke to multiple people regarding my issueBoth the local office in Jenison, MI and the corporate offices in Arizona gave me constantly conflicting storiesI was always able to be reached by telephoneI have my refund now and my issue is resolvedI still think that Republic Services may have or may still be billing others in communities where they hold contracts and those individuals trash services are included in their rentI have informed *** *** of my experience and they are looking in to the matter

Republic Services places the highest value on each of
our customers, and we take their concerns very seriously as we look to
consistently provide the highest level of service. This customer’s
service day for trash collection is on a schedule for every other Friday.
In the month of
November, trash was collected for this customer on the 6th and the 20th. November 27th, therefore,
represents a Friday during their ‘off-week,’ when trash is not collected.
In reviewing this complaint, we have found the following; it was triggered by
the customer’s perception that their trash should have been picked up on
Friday, November 27th. At the time they placed the phone call
on Monday, November 30th, our Customer Service Representative should
have clearly reviewed and communicated these details surrounding their
scheduled service days. In that conversation, our representative should
have communicated to the customer that they were picked up as scheduled on
November 20th (Friday of the
week prior) and that their next scheduled day of trash service would be on
Friday, December 4th. Had this communication been clear at the
time of this phone call, we feel it would have resolved our customer’s
concerns. It is our opinion that the communication to our customer was not satisfactory,
due to the customer calling back days later on Wednesday, December 2nd,
and again stating that the trash had not been collected. During
this second phone call, we missed a second opportunity to review dates of past
and future trash collection dates with our customer. It appears, instead,
that we failed to properly review the account or set correct expectations for
when we would be delivering service. We understand how frustrating this
situation must have been for this valued customer. We failed to set
proper expectations and communicate clearly. Once expectations were set
that we would be there to pick up the trash, we should have followed through
regardless of whether it was their scheduled service day or not. We have attempted to contact the customer by phone and have left messages with
the direct line to the customer service manager in the hopes to discuss the situation
in further detailWe have extended our sincerest apologies for not
communicating properly, and for not following through on some expectations that
were set. As a goodwill gesture, we have applied a credit for two free
months of service in the hopes to reflect how important we take our commitment
to our customers. - Republic Services, Western Oregon

It is accurate that an erroneous charge, in the amount of $30.75, was applied to this customer's account. The appropriate credit was, subsequently, applied to their account. Additionally, late fees (in the amount of $60.00) accumulated, as a result of the erroneous charge. The
credit for those fees has been applied, as well. Attached is a copy of the customer's account balance. There is a credit balance of -$

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:I received a call from *** ***, Operations Supervisor, who explained they were at fault, apologized, and said she would personally pick up the containers today by 7:or 8: A gentleman arrived a little before 5:p.mand removed the two containers Thank you
Regards,
*** ***

Late fee credit has been issued and refund for $5.00 will be mailed out on 1/19/

I apologize that your services has not been consistent. I have notified our dispatch to ensure that your house is serviced this week. We are currently running on schedule for all small yard waste. If you have a large pile our claw truck is running behind because of volume. I
will make sure you are serviced this week Please call me any time for question or concerns. Thank you David C***

Please note we have successfully resolved this issue on October 5thDue to a technical issue, the account cancellation was in a pending status, allowing the system to generate invoices and lettersThe amount of $was credited back to this customer’s account and he will no longer receive any
messages / letters from our company We sincerely apologize for any inconvenience caused by this error

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***