Nikz At The Top

We apologize for the issues. Our Billing Department has issued the appropriate credit which will "zero out" the balance. The cart will be removed on Monday, November 7th, 2016. The collection agency has been notified to seize contact (could take up to
business days)

I want to leave this complaint open until I have received my refund of $and a letter from the company stating that my account has been closed in good standing & that I owe them no moneyI have dealt with them enough to know that each time I am told everything is fine & that everything will be taken care of, I end up with a late fee for a charge that I never should have receivedI am not convinced that this is the last time I will have to deal with themThe company's response states that they had no idea these issues were going onPerhaps the office manager that I spoke with didn't know, but I have spent over an hour on the phone with their representatives every four months for the past yearsThe office manager informed me of another late fee for another charge that I shouldn't have gotten & she could not explain to me why I am getting the charge, nor could she explain to me why I never received a bill for itShe also told me that she didn't know why the representative I spoke to on Dec2016, told me I would be getting a refund because a refund isn't sent unless it is released in the system to send & that there was no refund released on my accountHad I not contacted the Revdex.com I would not have received my refund & I would have had to deal with them about the refundI was told when I signed up for service that if I paid a year in full that I would receive no other charges throughout the yearThe office manager said that that should have been flagged on my account the first time I called to complain about the additional chargeI told her "no, indeed it should have been flagged on my account when I set the account up since that is what I was toldI should never had had to call to complain in the first place" No one knows what is going on with anyone's accountsIt is ridiculous the amount of time I have spent on the phone with this company just to pay a yearly bill then dispute charges that I shouldn't be getting charged and dispute the late fees

At the time the service was missed our pick up day was still FridayIt did not change until the first week of DecemberAlso no one came back and picked up the trash as stated by the trash companyAnd it wasn’t just my trash it was everyone’s on my road

“The customer was called on 1-and we verified the pickupA credit was issued for weeks of missed serviceThe issue has been resolved.”

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the area that was listed as the corporate contact for the region - so which is the correct division? Is there not a work ethic or standard to tell me which division could respond? This is the same type of reaction I get when I call - I continually get passed along without being given a name or contact information of who can resolve the issue. Please provide the name of the division/region/person that this should be directed to
Regards,
S*** ***

Spoke with *** today about his service and payment issues. I completely understand his frustrations during the transition from Area Waste and appreciate his feedback. We will be refunding the amount in question and hope to be able to work with him again sometime in the
future. Tom P***BU ControllerArlington, TX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The language on the Customer Service Agreement that was signed by the customer were reviewed and our sales team will contact the customer to rework the agreement to fit her current service needs

George T***, the head guy at the Yuma Republic Services reached out to me on February 16th by leaving a voicemail wanting to chat and see if we can resolve this issue directly. I called him on the 19th and gave him a run down of everything that has happened with Republic Services since I began services, he confirmed everything I stated to him as being "in the notes on my file". He told me to give him a couple of days to "research" and speak to his people and "get to the bottom" of the situation. He said he saw all the times I called in and all my complaints. He promised he would call me Wednesday evening or Thursday morning. A couple days later I reached out to him for a different service address, separate from me and my business. George never called me back on my issues and my complaint. I waited until the 26th to again call George and ask him for a status update. I actually had to reach out to Flora Lamas to hear back from George. He stated he reached out to the Revdex.com with his response. I said oh, I was expecting you to call me. He mumbled some reasons why he didn't call me back, never shared anything with me other than he would be refunding me a portion of the charges, around $100. He stated they already credited me for the late charges and service interrupt fees. I received an email from the Revdex.com and logged in to review what he submitted to the Revdex.com. His response to the Revdex.com is ridiculous. He is basically stating I am right that services were not provided 100% of the time, as he "cannot dismiss mt claim 100%". Again, Republic Services is blaming the customer by stating they have "immediate remedies" for the customer in the event of a failure on their part. I did call in each time I was missed, it was difficult knowing when I was actually scheduled because they were never consistent on their pick ups. I was routed to Georgia and notes were made to my "file". I find it humorous that on the phone George stated he would "take care of it" but when responding to the Revdex.com, he basically states the charges were warranted. I also take exception that he informs the Revdex.com about another location I am working with Republic Services onThat is not my business and does not pertain to this claim and I want it removed from record. He is not providing a service to me, he is trying to keep services at the other location because I did threaten to cancel services at that location as well because they are not picking up trash and providing that location with what is being requested. But again, that is a separate issue, separate business, and not part of this claim.I did receive an email from Republic Services stating a credit has been made to my account. The "credit" is well under what he told me he would refund me. Please see email below.In closing, I am not satisfied with how he handled the situation and I do not want any further calls from Republic Services. I will NOT do business with them at any time in the future. Also, I have not, to date, received any "refunds".Thanks for your time

Account has been closed per the customer request and trash container removedOpen balance on account has also been credited

We recieved the request to remove the dishwashers on 6/10/On 6/11/due to driver availabiltity and an hour of service issue we were not able to complete serviceWe rescheduled it for 6/18/and our driver miss read his route sheet and did not complete the service
As soon as we were notified of the error a Supervisor went and pick up the dishwashers on 6/19/2015.We will credit *** account one month of free service for the inconvenience

Republic services responded to this complaint by crediting back by my credit card for the $in question
However, things went downhill from thereI turned off auto billing and cancelled my service prior to any more money being due to themThe proceeded to bill my credit card anywayI called and they credited back my credit card againShe was unable to explain why I was billed when the account was shut down and I therefore owed nothing, or how my credit card was billed when I had taken the extra step of turning off auto paymentShe removed my credit card information to make sure it could not be charged again without my authorizationI then got an email bill for $I owe them nothing and don’t even get service from them any longerI then received an automated collection call from themIt seems that while they credited my credit card of the initial $they didn’t really take it off of my account with them, and have since added additional charges for service I did not receive or requestI would like a the balance cleared from the internal accountI would like them to make 100% certain that they never impact my credit file with their claims of an owed balance, because them I’m going to have to go further than a Revdex.com complaintI would like to never get a bill or collection call from themI would like a letter both emailed and snail mailed indicating that I owe them nothing.Thank you,*** ***

To whom this may concern:I have attempted to contact this customer both yesterday and today and left messages for him to contact me both timesI still have yet to receive a call backI am showing that the customer's container was delivered on 10/13/15.Thanks,*** ***Customer Service
Supervisor

All we can offer right now is a scre** print of the credit approved by the Controller: Custome* *** *** */O *** *** 477-3530 Origin C *** *** *** LOS ANGELES, CA *** Serv# CLO Code: Description CR-Date Time PTY Subject 19543 ADCR AD - CREDIT ADJ 16 15:N CREDIT $4033.86 Original Service Code ADCR Recorded: VARELGI Service Text site group gardena credit rate diff for price increase, per sa has pi cap and 1/31/- 12/31/We increased higher that contract credit needed for over charges: *** *** $4033.86 Gina TCD **need controllers approval** Frwd to David y** copy of sa and excel breakdown for apprvl Route: Scheduled Completion Date: 16 Truck Employee: Chargeable(Y/N) Sales Rep *** V*** GINA Escalation:

Thank you for your inquiry regarding your commercial account with Republic servicesIn review of your closed account we show that your deposit was taken to reopen your account but when your account was closed on July 28th, there were outstanding invoices owed for June and July so our credit
review team applied your deposit to cover those open invoicesAs of right now we do not currently show a refunded amount of $but if you would like to discuss this matter further or have any further questions we would be happy to discuss the payments received and the invoices they were applied to with you to help clarify and resolve this matter to your fullest satisfactionI have enclosed my direct line if you would like to contact me directly.Thank you for your timeSincerely,Jenny F* *** ***
*** *** *** ***

The customer is getting a credit of 219.13. Thank you

Spoke with ***, apologized for no one getting back to him and let him know we will credit his credit card for the amount charged of $418.38, he was ok with this and said thank you

Once the account was cancelled the refund request had been processed and the check is in route to customer. This was verified with our credit and collections depttoday and should be received within a week

Today, April 12, I had the chance to have a telephone conversation with Mr J*** ***kI did comment that even for any seasonal resident, our company have to pass by his address during service daysCustomer accepted our apologies and I promised that not ever again our company will fail
servicing himI provided my direct phone number for any possible future requestOur Hudson Manager will make sure to make any corrections and avoid any other service failuresThanks Luis Franceschi

Republic Services has reached out to MsL*** to resolve this matter prior to receiving this filing through the ***We are understanding of MsL***'s concerns and have worked with her to have our bins picked up and account closed as requestedA final bill will be sent to MsL*** no
later than 8/19/as well per her request.In addition, Republic Services has offered to work with MsL*** to review her program at an additional property to determine solutions to best meet her needsWe would like to thank MsL*** for contacting us regarding this matter and apologize for any inconvenience she has encountered