Nikz At The Top

Mr* *** I am sorry you are dissatisfied with our response to your complaintYou did state that your service is good now and after listening to your call between you and the agent I understand that he did explain that you only called in once to state your trash was not serviced and we came back out later that same day to pickup your trashIn the future please make sure to put your trash out at the curb no later than 5:a.mbecause the trucks run early, and if you have any service issues in the future please call in on that same day to our Customer Service department 702-735-and we will make sure your service is completed.In regards to the lien that was placed on your property for non-payment you were stating that you did not receive the noticeUnfortunately that would be an issue with your mail because we have not changed your mailing address and we keep track of any returned mail and there is no return mail on your accountYou would have received several invoices including the lien noticeWe will credit $for week of missed pickupWe do appreciate your business

Sales Manager spoke with the customer resolved issueWe are removing containers and correcting the billing portion of the account

I left a message for the customer to call me back as there is not any account information provided in the Revdex.com complaint. As soon as I get this, I will be glad to take a look at the account and discuss further

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

March 1, Dear Mr***, We do apologize for the lack of service and follow-upYou did sservices online why that was not pushed through I’m not sure of, however your billing will not start until we deliver the container to your homeRepublic Services will deliver the container on 3/2/and your first service day will be Tuesday March 6thWe do ask our customers to have their trash out at the curb the night before the service dayAgain we do apologize for the lack of communication and service Thank you Republic ServicesCustomer Resource Services ***

This has been resolved on the 23rd of FebSettlement with payment was mailed to Ms Beatrice Thompkins for her confirmation along with an email to *** on the 24th at 12:09pm

I have attached a copy of the service agreement Mrs*** agreed to and signed. The second attachment are copies of each weight ticket of her loads showing truck weight in and weight outThe truck leaves the site with the container, so the charged amounts are accurate. The quote provided to Mrs*** included 8,Lbs.(tons) any weight over the 8,Lbswas charged per ton per the agreement. The fuel and environmental fees are stated in the agreement and should have been explained to Mrs***. I will agree to refund the dry run fee of $even though the charges are valid. Mrs***'s total invoice was $1,and one credit has been applied to her account for $100.00Respectfully,Keith C***

Mr***, Our invoices are generally mailed to our customers the first week in the billing cycleOur bill is a quarterly bill, and is due by the 30th day of the first month in the billing cyclePlease go on line and sign up on *** so that you can view your invoice and pay
your billDue to the mail some customers do receive their invoice later than othersI do see from the notes that you spoke with an agent on 10/10/and that she sent you an invoicePlease reach out to us at *** if you do not receive your invoicePlease understand that it is our responsibility if you do not receive your invoice but we will not know unless you give us a callWe appreciate your business. Sincerely,Republic Services

no matter how many account we have I show you guys we paid payment history. you guys over charge I still pay for you guys will give me credit $which is overcharge amount however I don't know I still waiting for feb to now do you guy have eyes to see payment history keep blind me !please don't foolish one time and one time againwhere is my credit $375 as you promised I still pay every single month come on

We have received your complaint and it is being forwarded to our Corporate Headquarters for resolution We will keep you updated while this process is taking place

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am still in contact with one of the supervisors and we are working towards resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Awaiting the confirmation from Republic Refuse Company of cancellation of the $ charges in dispute and the confirmation of NO legal action and NO action to notify the major credit bureaus
Regards,
*** *** ***

I have reviewed the reply To begin with, the invoice copies, while promised, were not delivered to me I have checked my email account in all inboxes and have not yet received any official copies of the bill Republic has mentioned that they "short-billed" the account While this may be correct, they regret to mention that they did not actually provide me with a copy of the bill until the final copy I mentioned in my original complaint We purchased the first container in July and no invoices for overages were received until late September The bill, when it was received, was sent to our business address, not the address we had provided when ordering the containers It now appears that we owe even more money than what we have been billed for or were aware of before opening this complaint What is going on here! We have been charged three times for the fee of $ I am not sure what part of that was short-billed, as this amount (475.00) was payed in advance of receiving the containers (we have american express statements to show this) The weight overage numbers they provided do not match those on my paper bill I would like to receive actual copies of all of my bills detailing the charges before any payment is remitted.Sincerely,*** ***

I received a refund checkIt was $shortHowever, I will accept it

Republic Services tried to work with customer regarding price increase, but customer was not willing to work with us. Even though current market conditions supported pricing, we still offered to reduce customers price. In the in end will agreed to let the customer out of their
contract without penalty of liquidation damanges which we were entitled to per the contract signed the customer and issue credits to customers account

I am well aware of this and that is why I called them Twenty or thirty customers did not just slip through the crack Once I reported the issue to them months ago nothing was done.That is my main issue, Maybe they should run their business a little more efficiently!

Our rates do vary by area and depending on how long customers stay with RepublicWe also run promotional rates from time to time like our competitors which can cause various rates on the streetOur containers are delivered and picked up by a different truck which necessitates an additional charge
We'd much rather retain a customer and negotiate their rate than to cancel them, pick up their containers and charge that additional fee. Thank youMike R***General Manager

Yes, the refund claim is validContract on file has price increase cap and we increased higher than the 10% listedCredit requested and approved. Refund check will be sent to customer

Good Morning, I was unable to locate an account for this individualI search the name & addressIn further research, this location is within the City of StPetersburg and Republic Services is not the hauler for trash (only recycle) for the
City. Also, the collection agency mentioned, *** ** *** *** *** is not who Republic Services usesUnfortunately, we are unable to assist this individualThey should try contacting the City of StPetersburg