Noom

I cancelled my trial MONTHS ago and it doesn’t even show up on my phone anymore and I just got charged for a years subscription. There is no phone number to reach anyone to get help. This is a complete scam!!!!

Update I was able to receive an email address to ask for my refund:

I looked at the NOOM app but never joined nor approved a charge. They charged my PayPal $159. I see that they have scammed many others online.

I signed up for the $10 trial period. While the agreement referenced an auto renewal, the app the company utilizes doesn’t not make it clear how to cancel the auto renewal. Also, there is not a phone number to contact a representative. Lastly, even after I found out how to cancel (which required searching cancellation, not listed under your subscription information), it advises that you’ll still have access to the goal specialist who repeatedly does not respond to my messages.

1. Having to SEARCH how to cancel is an unfair consumer process. It shouldn’t be near impossible to figure out how to adjust the subscription your obligated to. If an account cancellation option exists, it seems prudent to put it in the account/subscription information. Screenshots can be provided of process.

2. After charging approximately $105, the company promised continued contact with the goal specialist. On multiple occasions, the goal specialist has not replied to my messages. This is bait and switch. Proof of screen shots can be provided.

Good program but Noom automatically renewed my subscription without notifying me in advance. When I saw the charge on my credit card I complained. They responded that they would remove me from auto renewal so it would not happen again, but the renewal charge and subscription extension would stand. I complained again about the lack of prior notice that I would be charged on a certain date, like all other companies I deal with do, and they then agreed to refund my money and end my subscription immediately.

Very misleading billing. They say no automatic billing and I was still billed over $100 after trying to cancel. No way to cancel except through the app. The app says to contact your coach if you have any issues, my "coach" account says DO NOT USE.

THE BIGGEST RIP OFF COMPANY. THEY CANCEL THE FREE TRIAL WHENEVER THEY FEEL LIKE IT AND JUST TAKE YOUR MONEY. THERE ARE FREE, VERY HELPFUL AND CARING WELLNESS APPS AND THIS IS NOT ONE OF THEM. NO CONTACT NUMBER SHOULD BE YOUR FIRST WARNING TO NOT PURCHASE.

The merchant (as I now seems to be the case), billed me for 120 dollars without telling me without providing me any help. Now they will not respond.

The articles are interesting and I feel I've learned good info from them. However, the coaching support is disappointing. The "personal coach" was very slow to respond, I would usually wait days or a week for a response. Sometimes the responses seemed thoughtful and specific, but I never felt truly engaged. Often the replies were vague. If you really need help losing weight and you feel your eating is related to any psychological issues, I would not rely on the coaching aspect. I am planning to end my subscription if I can figure out how. Their website is terrible.

I signed up using my *** account. Download the app on my iPhone. Open up the app to login... and I'm stopped. Apparently registering with your *** account means you can only use an Android device... honestly I cannot express how utterly ridiculous this is... whoever thought that was a good idea should lose their job immediately. Also, there's no real customer service. So I have no idea how to resolve this matter... will definitely be ending my trial ASAP.

Noom advertised a free trial for 14 days. After the first day I wanted to cancel but found that the customer service is just a tape recording with no ability to leave a message and no one answers it. The recorded stated that I must download the app and follow complicated instructions to be able to cancel. I do not use apps because I was hacked and was advised never to use one again. I was not told I had to use an app to cancel nor was I told how difficult it would be to navigate the app to cancel once you downloaded it. I have also emailed Noom support but it turns out the email is bogus. I was also charged for a DNA kit which I never asked for and had my mastercard dispute. I am in the situation of wanting to quit but am not able to due to the administrative hurdles put in place by Noom.

Pretty good. Have an issue with the way they calculate exercise into allowable calories. I have my settings for fastest weight loss, thus 1200 cal a day, which is fine. When exercise added to the app, they add on calories based on my activity. Still fine.....problem is, their calculations Are WAY off and if I walk a mile suddenly I can have 1300 cal. There is no way walking adds 100 calories, more like 50. Big weakness, thus I am left with not adding exercise or adding less than I actually did. There should be a way you can adjust your own....

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD. They will never stop charging and they make it almost impossible to cancel their services.
I could never contact anyone, I never got contacted, and have been charged for months. There isn’t a phone number to reach them at and when you try to cancel, it says to contact your coach but I don’t have one. It asks me to log in and when I request a password update, they never email me.

I do not like their business practices. I think you should get refund when canceling after trial period. I think they should send you a renewal notice, with chance to cancel. *** is much more ethical.

Noom is a scam! I cannot even figure out how to cancel. Apparently I have to install the app. Get a special email ID from them and then cancel??? My login info won't work. My trial ends in 4 days. And I'm at a loss as to how to cancel. I did read there 5 page step by step article on how to cancel. But that won't help if they won't even let me login to my account.

I have not been able to acces system cancel $14.00 charge now!!!

I was charged $137 on my credit card with no warning. I have tried to reach the company and no response.

I really regret signing up for Noom. The only thing that was less clear than the cancellation process was the billing rationale. Really, a two-week free trial automatically rolls into a non-negotiable $99 two month package? The fact that Noom provides zero customer service contact information reinforces my perception of their business model as one geared toward gathering the credit card information of as many people as possible and then disappearing. Noom claims to use psychology to foster healthier relationships with food, but it feels more like the app uses its supposed expertise to trick users into pricey longterm packages they would have never consented to otherwise. If the "Noomologists" are really so confident in their program, why not make the cancellation, billing, and registration processes as user friendly as the rest of the app? Highly disappointing.

I signed up for a 14 day trial with Noom in the app as well as the Facebook advertisement told me that I would not be charged automatically at the end of the trial. I was charged $129 for a four month subscription automatically on the 14th day of my trial. I believe this to be a legal and false advertising and I have noticed that other people have experienced the same thing. I’m requesting A full refund. Noon states that they will not give refunds once they have build. I believe this also to be a very dishonest business practice.

Horrible!! I canceled my free trial on January 31st and today I was charged $168.94!!! There is no way to actually speak to a human on their "customer service center" everything is automated. One of the worst companies I've ever dealt with!!