Noom

Worse than a cellphone contract. Went for trial period, missed cancel window, now I am stuck for 8 months! Totally useless program too.

I signed up with Noom, Inc for a 7 day free trial and was told if I continued I would be billed for $20 a month, however when I didn't cancel after the free trial ended, I was billed for $120. This was never stated to me during the initial setup. I have made multiple attempts to cancel my subscription online with Noom Inc, but keep being told my password is incorrect and every time I attempt to update the password their website keeps telling it cannot update the password at this time and to try again later. I have tried to download the Noom app on my iPhone and continue to not be able to access my account to cancel as again I keep being told my account information isn't correct.

I have tried to email Noom Inc to handle this but I cannot find a valid email account to do so.

I do not want to have more money taken out of my account or cannot afford the $120 that was taken out without my knowledge. I am semi-retired and didn't budget for this amount of money to be take out of my account nor knew that amount would be taken out at one time.

Company does not issue refunds for an automatic charge after free trial period.

I signed up for a free trial on line, and the information said you could try free for 10 days. I cancelled on day 5 but my credit card had already been billed and Noom refused to refund the charge.

I tried to cancel my 7-day free trial but was then charged for a one year subscription. All attempts to contact Noom have been unsuccsessful.

Don’t do it!!! They tell you you can have a free trial but even if you cancel within the time, they still charge you $10... they get away with it through my next disappointment which is *** who already has your credit card. I didn’t even realize I’d been charged the $10 until the following month when *** sent an email statement. I reported it to *** and they wouldn’t help at all. Both companies are HUGE DISAPPOINTMENTS ????????????

I signed up for a trial of the noom program today, Feb , 2019. Application specifies that there will be no charges if account is cancelled within trial period. Right after signing up, I read several reviews that said there is no way to cancel so they keep billing you. So, I decided to cancel, which was right after I signed up (around 7:30pm on this date) and sure enough there is no way to cancel.
I followed the instructions on the website which tells you to cancel by using the app. That;s the only way. So I downloaded the Noom app solely to use it to cancel. I tried to sign in to the app, and got a message that there is no subscriber with my email address.
So I went to *** and clicked on support and found the link to cancel This is what is says:
"You must have the Noom app installed to cancel your trial or active Noom subscription. " (continued below)

Don’t have Noom installed? Please follow these instructions for installation.
To cancel your subscription or trial, you will need to send a message to your Goal Specialist. To get in touch with them, please tap on the chat bubble icon in the top right corner of the Noom app home screen:
Don’t see the blue chat bubble in the right corner of your Noom home screen? Please follow these instructions to make the blue chat bubble visible.
Next, tap on Concierge Eva or your Goal Specialist’s name and let them know you’d like to cancel your trial/subscription:
They’ll send you a link to process your cancellation and make sure you’re all taken care of!
Please do not post your cancellation request in your group! We won’t be able to properly process any cancellation requests posted in the group. And it makes your groupmates sad. ??

Important Notes:
1. Uninstalling the Noom app doesn’t automatically stop your subscription. If you uninstall the Noom app without receiving a confirmation message that your subscription has been cancelled, you will still get charged.
2. If you signed up in-app (not through our website), you can manage your subscription yourself through the Apple App or Google Play Stores. If no subscription shows, that means your subscription will need to be canceled through your coach. "

So, the only way to cancel is through the app, and contacting your coach and I was not able to sign in to the app, therefore no way to click "bubble " to request cancellation.
My credit card company will not block the charge unless I have tried to cancel the subscription. I explained that I tried but could not and they said they would have to keep honoring the charges unless I can prove that I cancelled with the company. So that'a a catch 22/no win.

Please help me. I don't want to get stuck paying a company endlessly for a subscription I don't want because I can't cancel because they've rigged it so you can't cancel.

they charged my credit card before the trial period was even over, but the really bad thing is I never even finished setting up my account with them. I went through the start up and ended up thinking this was not for me. So I never finished the set up. So you would think a 1-800 number you would get a person. All it dose is redirect you to a web site and if you don't have the app downloaded you can't get in. This is outrageous and people beware.....do not do the trial period they will charge you credit card without any notification and then you have no way to contact them

Support appears to be auto-generated. I thought I was getting a real person, very disappointing. No response is given when you have a real issue or concern. Even after asking nicely if they would please respond.

I signed up for a 14 day trial subscription to give Noom a shot. I realized pretty quickly that it wasn't for me, so I deleted the app four days into the trial.

I woke up this morning to find that I was charged $129 for a four month subscription. When I was downloading the app I was given no indication how much a subscription costs or how long their billing cycle is.

I was pretty shocked to see this unexpected charge some through, but I figured it would be no big deal to cancel.

Well, it turns out it is a big deal. First of all, there is no way to cancel through their website. Once you sign into their website you are directed to re-download the app and ask a "coach". You can put a support ticket in, but they will not respond (at least they haven't for me).

So I redownload the app and send a message to the coach, who is a bot of course. They send me a link to cancel. There is no option to contest a charge, only a long message about how you can cancel but they never give refunds. Great to know now Noom, thanks.

If you try to cancel here, they will keep trying to sell you on staying, including 50% off for a month. This was confusing because I thought they were four month cycles? In all my searching I still haven't found a billing cycle posted anywhere, so these prices feel arbitrary.

I reached out to paypal to contest the charge, and they have a phone number listed for zoom. I called it and got a voicemail, again really just explaining that you have to download the app to cancel and that they never give refunds. great.

I decided to go ahead and check Revdex.com and now I see these guys have a D rating. Great.

Terrible, and a case of consumer fraud I believe! I started with them, and got a few messages the 1st and 2nd day, then radio silence. The issue was that I was NOT getting any messages via my cell phones messages, my email or fb messenger, The messages would pop up through some kind of messaging system and then they would disappear, I tried many times to try and find out where they were so I could read them, but no no avail. I went back and checked my regular phone messages, my email etc, nothing so If you wanted to go back and read anything from your "coach", you cant, because they aren't there. Was there any service, NO. Was there any coaching, NO, Im highly disappointed, and feel very let down. It appears after reading these reviews, Im not the only one left holding the bag after Noom charged my card 150.00. I cancelled my subscription a few days after they charged my card (due to NO coaching, little to no communication and no communication that I can go back and reference or read) I immediately got a cancel message BUT they still have my 150.00! Paying for a consumer service not received is fraud and I will pursue this until reimbursed/when there is no service to use, that doesnt mean the service gets paid.

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD. They will never stop charging and they make it almost impossible to cancel their services.

I have been having the same problem as everyone else in regards to the trial. Their application states you have a 2 week trial, and then can make the decision to continue at the end. It states they won't bill you at the end without approval, but they do anyways, and it's not just for a month. They bill you for 4 months at a rate of around $137.
Support is extremely difficult to get. I received one email, and when I responded to state my claim, I was never responded to.
Extremely unprofessional, and disingenuous.

I was creating an account with Noom, to begin my free trial, but decided to not go with the program before finishing registration. I exit out and proceeded to unsubscribe. I was sent a receipt stating that it will still bill be after February , 2020-- once the trial date ends in 14 days. Which is quite confusing because I never finished registering nor finished creating an account.
I have tried to contact their customer service, but to no avail, even with their guaranteed promise of replying back within 2 hours via e-mail, as they have no actual customer service center. I would like to not be charged, have my contact and card information deleted from their database, as I never clicked confirm nor created an actual account with Noom. It is suspicious of them to do such a practice when you never finished created an account nor accepted their terms or agreements.

I got a 14 day free trial. I never even used their service. Now I've been charged $99 for it. I never even signed up with them i.e. email, password, etc.
There are no live humans to talk to. Their phone number is just a recording so I can't speak directly with a live person to try and resolve this issue of getting my money back.

This is a scam! Anyone reading this should stay away from Noom! I want to cancel my subscription and they make it impossible! Noom, cancel my subscription NOW!

I joined Noom on Jan 24 and have lost 10.6 lbs on the fast track . I was recommended to Noom by a close freind . I immediately got a personal coach response AND was informed of the cost after the initial 2 weeks . I think the greatest success will come to those who read all the tips on unlearning past thoughts about weight loss. It’s one of the bEST parts of the program .
Be as accurate as you can by *** calories in food and recording them .
My husband has recently joined as well . We loves the recipes ! Tonight we had Sweet n Sour shrimp , quinoa, and black beans .

I also understood that I would not be automatically charged after the intro period. Instead I received a $99 charge on my AMEX for 2 months, which I did not request.

I don't think it is acceptable to not notify members before renewing their membership, especially for multi-month memberships.
Noom knows people forget about renewal dates and billing policies but choose not to keep in touch with their members to keep them up to date on renewals, billings, etc...
Before I signed up for Noom, I received an email nearly every day imploring me to sign up. After I signed up, I never received another email again. They sent me a receipt for the first membership but not for the second membership charge or the third membership charge.
When I asked them why they don't notify customers about upcoming bills or send receipts I was told that they don't have the "capability".
I find this unacceptable and predatory.

They did not tell me I would be charged after the 2 week trial. they charged on the morning of the day I could cancel. There is no way to contact them.