Noom

If you aren't savvy on your phone, don't do it. You HAVE to use an app. An app that's worthless!!!!
There's no way to get it on your desktop. There is no phone number you can call so if you have any issues at all, you have to use your app. For older people like myself, using the phone is difficult on my eyes. I just payed $129 and can't get a refund, and can't use it either. My next step is to try to dispute the charge.

I wish I could give 0 stars. This is a total scam. I never realized they have charged me $199 for the last two years and WILL NOT refund the $199 they just took out of my account WITHOUT AUTHORIZATION!!! THEY ARE OUT TO RIP EVERYONE OFF. DO NOT USE THIS APP OR SIGN UP FOR ANYTHING THEY HAVE TO OFFER!!!!!

Total scam....they do not contact you for anything. Signed up for a trial and was automatically charged $99 for TWO MONTHS without so much of a whisper. Yes they have grown fast and now I know why. They scam people out of a lot of money! Stay Away!

I have been trying to contact this company for several days. The customer support team does not respond. The "coach" does not respond and the phone is answered by a recording telling you to contact customer support via email or your coach. I can only assume that this company is a fraud

The theory and application is interesting, but the App is a piece of junk. The only way for me to get daily access to lessons, food logging, and weight logging, was to delete the app from my phone and reload the app from the cloud. After 2 days, no response from noom support nor my support coach. Don't waste you time with this one...I'm going with

Cancelled subscription months ago to wake up to a $129 charge on my account. This is ridiculous. Noom needs to get it together because it looks like I'm not the only one this has happened to. This is shady practice and unacceptable. I wouldn't have even told my husband about this program if I would have known it was going to be such a pain.

I was never told that it would charge immediate after trail. I was charged $140. Now my card is in the negatives and I need to go food shopping! Oh and the “consultant” is like one email a week. This was not at all helpful and I am panicking bc I can not get in touch with anyone for my money back! I am about to dispute !!!!

As soon as I initiated the cancellation using the link provided, three aren't to charge my card was made. Fortunately, I used my cash app card to sign up. I didn't want anything to connect them directly to my bank account. I have now reputed the unauthorized attempt to them. I was also still within the FREE trial period. I will earn others of the unethical business practices of this company. How dare they offer hope to people and charge them for changing their mind. Horrible, unethical business practices. The attempt actually came from Menlo Park, CA, according to my cash app notification which says to me that you are trapping people nationwide! That's awful!!

I was looking at an ad for NOOM, and DID NOT complete application before hitting cancel button, and I just received a bill for $149.

There is no way to contact them without the app, and they do not have my email address on files, which means I dis not complete application.
I need immediate relief from this bill, as I have no ability to handle this charge.
I quit filling out the app after seeing how much it was.
Please help ASAP
Sincerely

Scam -- billed thru Apple even though cancelled via the app beforehand. No email notification for renewal off of the trial. Very deceptive.

I signed up for this and upon seeing the ridiculous program, I canceled before the trial period was up. I was still charged and just recently had another charge to my bank account for the same amount. This subscription was canceled before the trial period was over, and there is no way to contact Noom except via email. I just keep getting stupid canned robo responses but no action, and certainly not any refund. They closed a ticket I submitted but never actually did anything about it. What a scam.

$10 trial. No mention of monthly costs. Charged $159 for 6 months up front. Can only cancel through their app messenger. No confirmation of cancelation. This is a crooked company. No phone support.

Noom states money back guarantee however, they did charge me $136 without authorization and now they are saying it's not refundable. This is deceiving the costumer.

I got blindsided by Noom.I never agreed to them taking out 99$ out of my account.They never warned me of any cost other than a dollar for a free trial.I demand my money to be refunded and I need your help.They are luring to people and stealing their money.

From the moment I signed up the app doesnt work and now I cant cancel due to you having to cancel thru the app.. they dont respond on

I signed up for a trial period in august but did not like the application and deleted it straight away. Recently I found out that I was charged by Noom 79 euros 3 times (of september, of november, of january). I did not received any emails from Noom letting me know that they are pulling money from my account or any receipts. when I discovered that they have been charging me without any notice I contacted them asking to refund my money. They agreed to refund only last payment. But not 2 previous ones. they claim that I shoud have received an email from them about billing process but I did not!

Similar to other customers on this website I was charged at the end of my trial for 6-months ($159.00). I had deleted the app and checked my subscriptions during the trial and it appeared that I had not agreed to sign up for the program, yet my information was still used without my consent and I was still charged for a full 6 months. I have been attempting to contact Noom to address this problem yet I am unable to reach them or even find a customer service phone number or email to speak with them.

For a couple months I've only had use of a laptop which is not an Apple or Google device on which the Noom app can be installed making it impossible to comply with subscription cancellation procedures. I continued to think I must be doing something wrong as searching for how to cancel my subscription kept telling me to contact my "Coach" yet none of the emails identified a "Coach."
If I had anticipated I would be in this situation, I never would have subscribed to such a restricted, intentionally confusing program. This is a deplorable, opportunistic business practice, particularly considering their target population and the many millions they spend in advertising.F

I signed up for a paid trial with Noom. The app directly stated you would not be charged upon the end of the trial. The company used my PayPal information and charged me $136.74 for 4 months of future services that I didn’t order the day after my trial ended. This is illegal and is false advertising. Also, the business doesn’t provide a customer service phone number to speak with a representative. I can't believe you can have a business with no ability to call someone on the phone.

Got charges $174 dollars for a 8 month subscription I never agreed too!!! I just wanted the trial, didnt even get a notice it was ending. Got robbed!!! I really want my money back!!!!