Noom

I feel companies like Noom are predators. They offer the free trial and just sit in wait for you to miss the deadline without not one email/text or any type of notification you are coming close to your trial period ending. Just exactly what they wanted. I got billed for three months!!!

I'm disputing the charge on my credit card. One month might be tolerable but three months is ludicrous.

I never even used the trial period. Life happens.

Of course you can't find a phone number to call them....they hide that way.

I would be very leary of purchasing with Noom.

I would put a zero. Signed up in July. Wasn’t what I thought. The counselors reach out one a week and mostly just a a tip. No connection. Tried to cancel. Never would let me. I was just charged $200 for 6 months. For nothing. Reporting to my bank as a dispute.

Buyer beware. Personal support is light at best. Billing practices are laughable. App working is a crap shoot. Customer service is mostly pre-written responses not from a human.

On January *, 2020, I was researching some weight loss programs and requested information about this company’s program. I received a prompt that I put a value to what I felt the information was worth to me. I selected the $1.00 prompt as it was simply information I was seeking and authorized this amount to be billed to my Paypal account. I then closed the app as it was late at night. I went to read about their program the next day but got busy with others things that day and never really went back to the app again to read about their program. On or about January *** 2020, I was checking my bank information and found that an additional $159.00 was charged to my Paypal account for an additional 9-month subscription with this company. I never requested a subscription or authorized this charge. I logged onto to the Noom app to contact the company about this charge and the subscription. I found there were no contact telephone numbers to call but instead that I could only contact the company via email through their internal email system. I also researched how I could stop this automatic “subscription” and was informed to look for some sort of “chat bubble”. Not finding a chat bubble anywhere, I went to the “in box” on the app where I found several messages from this company to me inferring that I had been communicating with them for over a week! Be advised that until today I have never communicated with this company or any of their personnel. I sent an email demanding the subscription be cancelled, that I receive a confirmation of said cancellation and that my money be refunded. To date I have only received a response telling me that their “support gurus” were on it and instructing me that I may view my subscription information by logging into the “user subscription portal”. This portal details that there are no refunds after the “trial” period has run. I did not knowingly sign up for a trial period and certainly would not have agreed to a $159.00 subscription being charged to me as I am on a fixed income and can not afford such things. Given the reviews I have since found on line about this company’s practices, I do not anticipate getting a refund of my money. I feel that this company is scamming people and needs to be shut down! At the very least be made to change their business practices.

This application (or app) has promoted itself across multiple third-parties and on its own site as providing a 'risk-free trial' and even 'free trial' in several places. I canceled on day 3 of my 14 day trial and then learned there is a minimum fee for the trial: $18.37.

This is blatant false and misleading advertising. The company needs to correct its advertising and refund these monies as soon as practicable.

I signed up without any credit card or other billing for NOOM for their 14 day trial. I cannot try it due to having surgery soon.

I emailed their support team. There is absolutely no one to speak with. They can't charge me because I gave them no information and I cannot even deactivate my account. I dislike their business practices.

This is a scam , consumer beware! I signed up for a trial month. I was given the option of paying 20.00 , 10.00 or 4.00 , or 0 dollars. I chose to pay 4.00.
I then find out 2 weeks in , I was charged 141.00!! What?! When you try to contact someone , there is just a recording ,no one to contact. They tell you to message your virtual assistant to cancel. Well surprise! They are not responding.
I called my bank and disputed the charge ,and opened a case against this company.
I am afraid they will keep taking money out of ny account.
Shame on you noom for scamming your customers!!

You have to request cancellation in chat - there is no other way. This is intentional to make it difficult and allow them a chance to change your mind. Their billing practice of multiple months with no refund tells it all. They want your money. Oh, and the “fitness coach” is a text bot - not a real person. So they violate their Own contract terms but will not provide refunds. They are a complex scam.

I have tried to email and have my subscription cancelled- they want me to do so through an app on my phone- but as I do NOT have a phone and can NOT download the app, it appears I am stuck. No mention was made prior to paying that I would have to do everything through a cell phone (as opposed to on my computer) and I would like my money refunded and my subscription cancelled immediately as this is a product that I can not use and feel tricked by.

I'd give ZERO stars if I could! I used it for 3 days, was away from the computer for a while, and even though it was on my phone as an APP, I had NO notification that my trial had ended other than I saw the charge come through on my bank account...for a SIX MONTH subscription, which I never signed up for...I ONLY signed up for a 14 day trial. They backdated the trial, so even if I had it marked on my calendar, I would be wrong. I've tried to contact them and the only way is through a message on their website, to which I keep getting the exact same canned message which says they will be in touch within 2 hours (NOPE, never happened). This is the SCAMMIEST company I've ever dealt with. And the "program"? Completely unlike anything I've ever learned from other programs and inappropriate.
DON'T WASTE YOUR TIME OR MONEY!

I signed up for the 14day trial period I tried to cancel the day after. They state look for your “here’s your Noom unique program id” I did not receive this email. You have to download the app and go through the start a course section where you have to pay at least another 1$ to even get to the chat button that you can cancel through. I never hit the start your trial button so assumed my trial did not start. Yet here I am $150 dollars later and absolutely disgusted with this company. Bottom line they pull you in with the trial and then make it impossible to cancel when they don’t send the “code”.

I wish I could give zero stars. I signed up for their “free trial” and they billed my credit card $159 without my authorization. There isn’t a customer service department or phone number. I will make it my mission to warn everyone I know about this scam. I wish I’d read the Revdex.com reviews before. I would have never tried the “free trial”. Stay away!!! I want my $159 back!!!!!

I signed up for Noom on 1--2020. I want to cancel because I can't download the phone app which is their only application that I can find. I go to them to cancel. They say "use the blue button on your app". I say I can't load the app. No reponse. I've emailed support 2 times with no resolution.

My card got charged with a $129 subscription for 4 months without my consent. At the time of the trial period there was no mention of an upfront payment and they have charged my account for 4 months subscription. They had mentioned an amount of $10 a week and not anything about a 4 month subscription. The renewal was due today and I have gone ahead and cancelled my subscription. I am trying to get a refund.

Scam. I paid for the extra meal/workout plan add on and never received it. I tried reaching out to my “consultant” multiple times like I was advised to and I have yet to receive a response. Don’t waste your time and money.

Worst customer experience -- everything is automated and you cannot speak to a person -- I have followed all the directions provided requesting to cancel the trial membership 5 times via the app, via email and trying to call their 800, all I get is the auto reply that they will contact you with in 2 hours - but no contact is made. All of the promises made initially are false so I have contacted my credit card company, the Revdex.com and the NY Corporate Commision. If I still get charge I will be irate and will dispute the charge. Given the large volume of complaints, I would think they would be fined, sued and put out of business perhaps. -

This is big scam. The subscription policies are not transparent enough. The cancellation process is very difficult to navigate. The Revdex.com should investigate. A class action lawsuit is in order for those wronged by this blatant scam

I signed up for a paid trial with Noom, they advertise that it will only cost what you choose for it to cost $1, $10 etc. And that will be what is charged moving forward if you want to use the services. =. The app directly stated you would not be charged upon the end of the trial. The company used my credit card to charged me $138.35 for 4 months of services in advance without notifying me. When I saw the charged I immediately sought out how to cancel my services. There is NO way to cancel them on your own you must request via email or in the app for the account to be closed. I requested a refund in the app but they cancelled my services and didn't address my refund request. After the app was cancelled I was unable to communicate with them. I went online to submit a refund they state they have no refund policy which is illegal. There is no support number to call either! This is illegal and is false advertising. I still have not received a refund for my money.

I tired to cancel my subscription to noom prior to my end of my free trial with no word back from the company. I was then charged for the 4 month advance for noom that I tired to cancel. I've tried to contact with no word back

I paid a trial fee of $1.00 and then I was charged $169.73 which I did not authorize. you cannot talk to anyone at all, all the phone numbers I have found only have a recording. my account was overdrawn and I was charged fees. I want my money refunded. I cant believe that this company is scamming so many people. I really wish that I would have looked into it before I paid the $1 trial.