Noom

Missed the cancellation date and noticed a $129 charge on my card for a FOUR MONTH subscription, which is ridiculous. If I had known this company would charge me for 4 months up front if I forgot to cancel I never would have downloaded the app. The refund policy states they aren't able to make refunds which feels like a trap and a scam.

I have been charged 138.03, two times for a service or plan I did not order. I have tried to reach someone to talk to and have no results at reaching a person. I need to get this resolved and I don't know how.Can you help me?

I never confirmed my Noom trial and my credit card was charged. That is not right. How is that possible?

Continue to be billed for an account I long ago disputed, as the app would never download which then made it impossible to cancel thru the 10 step process they describe. By not allowing anyone to "cancel" by phone, email or website they are trying to scheme everyone out of money. Its a predatory business practice.

NOOM is a *** company.....I tried by mistake and signed up FOR Noom on my computer. I never realized the entire program is done only by cell phone. I do not have a cell phone. I tried to contact them at a customer service number to stop my membership and again, the only way to contact them is with a cell phone. I wrote them TWO letters to stop my account with no results. I disputed this on ***, and still no results. I now am going to go their offices and try to rectify this. I am a 74 yr. senior citizen and live on a limited income. I tried to cancel the membership because I felt I couldn't afford the cost of doing the program. Noom has a rotten reputation and is not acting honorably. I'm fed up.

Not being up front with the recurring billing and cost of this program is a complete scam!!!!!
Do not give these predators your credit card number, they let you do anything to get your money but make you just through contacting them via chat to cancel you subscription, trial!
I think this should be illegal and am filing a complaint with the Revdex.com and the state (WA)!
If you can't get people to use your stuff by asking for the actual cost and being up front then your stuff isn't worth it not matter how good you think it is!

The company is FAR from upfront about their costs. When I canceled it even had a multiple choice question about why I was canceling and all of the pre loaded answers had to do with not understanding charges. So it’s OBVIOUSLY a problem with other consumers. After the trial ends, they auto bill you $150 for a 6 month program! They made it out like it was a monthly subscription. Also, the meal plans cost extra! WHAT A HUGE RIP OFF! I went thought and checked my email receipts, and no where does it list how much you’ll actually be billed when the trial ends. They also have a zero refund policy.

I signed up for the trail period to see what the app had to offer. I was not interested in their service so planned to cancel. Yesterday was the end of my trail period and I just woke up to a subscription auto renewal charge from them for 10 months! They charged me $159 without my concent or knowledge. Their website states that they can not refund a payment once it's gone through and their cancellation method is not clear at all in the app. Clearly their business does not offer a worth while service sp they have to resort to hiding the cancellation method and hoping people will just not fight to get their money back.
Stay away from this app!

They never told me I would be charged at the end of my trial period. I had deleted the app because I didn’t like it and woke up to a $129 charge on my card. I never received a confirmation email or anything that I was signing up for a subscription. It’s ridiculous enough that they make you pay $1 just to try out the program. Then they just decide you want to subscribe without asking or even telling you they’re going to do it. Complete scam company. They have community posting turned off on their *** account. Big red flag I should have noticed!!!

I purchased 4 months worth of Noom’s services from the app under the impression that I was only paying for that time period, not a full subscription. I used the app and got the results I needed. I stopped using the services and thought that after 4 months, that would be the end. I woke up on 1//2020 to a charge of 129 dollars for an additional 4 months. I gave no authorization to use my account information and they did it without my knowledge. I have also contacted PayPay to dispute this charge because it was made with no authorization. I no longer need the services and cancelled immediately. I’m now trying to contact Noom for a refund, but their customer service is set up horribly and I cannot get in contact with anyone. Before this incident I would have recommended this program to people, but now I will not because of the shady transactions and lack of customer service

I have been trying to get in touch with noom and I having ABSOLUTELY NO luck. I didn't realize I would be automatically charged, I do not want to be charged anymore and its saying I have use of my coach until my billing cycle ends in July 2020!!!!! I DO NOT WANT THIS AWFUL SERVICE ANYMORE! YOU ARE OVERPRICED AND YOUR APP IS AWFUL! I WANT MY MONEY BACK! AND IT IS IMPOSSIBLE TO CANCEL MY SUBSCRIPTION! I WILL KEEP LEAVING REVIEWS OF MY EXPERIENCE WITH YOUR COMPANY EVERYWHERE I CAN UNTIL I GET MY MONEY BACK AND YOU MAKE IT EASIER FOR PEOPLE TO CANCEL IF THEY DONT WANT TO PAY FOR YOUR *** SERVICES ANYMORE!!!!! DO NOT SIGN UP WITH THIS COMPANY, YOU WILL GET NO HELP AND BE ROBBED IN THE PROCESS

Noom not only charged me before my free trial is up, but charged for multiple months worth of service instead of once per month. They do not include when your subscription will be charged again on the IOS app store like any other app on said store. It’s a glorified calorie counter. I’m not satisfied with my experience at all, nor do I want to be charged for a service I refuse to use

Scammers, somehow got our credit card number and billed me before the end of the trial period. Would not reply to request to cancel. NO TELEPHONE NUMBER!
Thank heavens we have a *** and they immediately canceled the charge.

Noom doesn’t follow their own instructions for trial period. I was told they were giving me a three week trial period and when I tried to cancel within the trial period, Noom charged me anyway and I’m having a very hard time getting help. Noom doesn’t have a phone number, terrible customer service.

Should have looked here first. I provided my credit card number in the initial sign in page, clearly understanding that at the end of the trial it would be charged the additional money if I didn't cancel. However, on the NEXT sign in page, it asks for your mobile number and won't proceed without it. I use a desktop. So I immediately went back and it won't let you delete your credit card entry to cancel. It also does not allow you to enter your portal to cancel because it does NOT recognize your password. So far I have sent 4 emails in the last 12 hours.. I also notice that the one email asking why I haven't logged in is a DO NOT REPLY. Since I used a credit card, I called their customer service and I can always list the card as compromised so I get a new one with different numbers and Noom can't charge it, but I have had this card for 36 years. I feel the pain of those who have problems but can't get a resolution.

I followed the directions to cancel my trial and my cc was still billed. Th “specialist” told me she could not help me.

I signed up for the free trial for $10 on 01--20. I used the app for 2 days and became ill with the flu. I did not access the app at all because I was ill and concentrated an getting better. Today, I was notified a charge of $169.73 billed to my pay pal. Per Pay pal they set up an auto debit for future payments as well. I stopped the auto payments, but I do not want the service and feel it needs to be refunded as soon as possible. Noom is very misleading to consumers, if my coach on the app can see I didn't use the service, why would they bill me for it to use in the future? It makes no sense.

Despicable practices. We CANCELLED months ago with the computer automated “coach”. They said Ok. We trashed the terrible app and moved on. We wasted money ok. THEN...THEN I see today (months after canceling) a new charge! Good luck trying to get ahold of an actual person with this horrendous company. Fraudulent charges are a CRIME! Noon should be ASHAMED they let this happen!!!!!

They are dishonest and scam you out of your hard earned money. I signed up for the program this morning then changed my mind after a friend told me they scammed her. I canceled two hours after I sign up and they said they owe me nothing I will not get a refund.

Cancelling is impossible. The APP doesn't work. I can't login. I can't change my password. I can't do anything. When contacting support, they refer me to the APP. But since that doesn't work, there is no way for me to cancel. So frustrating. I wish I would have checked with Revdex.com before I signed up. This is a scam!