Noom

I lost 20 pounds in about two months with Noom and then unsubscribed. It is an intelligently designed course, very info intensive, but fed gradually and entertainingly. You can tell a lot of smart people invested a lot of time putting it together. The science behind it, both in terms of weight loss and skill building, is sound. The user interface and design are both intuitive and simple.
Apparently many people have been stymied by the automatic charge for multiple months, but if you tell your coach in the app that you want to unsubscribe, you will get an autoresponse that allows you to do that. But of course you have to do that before the 14-day window is up. They explained that to me when I signed up. When I went to unsubscribe, they offered to let me pay month by month and at a lower rate, so I did that for a couple months.
I was frustrated that it did not remember foods that I had entered previously in the food tracker, but overall, it was a good, albeit time-consuming, experience. Absolutely worth the money spent.

In feb 2019 - I participated in 7 day free trial AND did not realize they would charge my card a full $149 on the 7th day. I immediately canceled and clicked on a link that was supposed to cancel the auto renew. They would Not refund money. On August - my card was charged again for $149 even though I have never used the service and had cancelled renewal. I have now been charged $300 for service I never used past trial

Tried to cancel and not able to do so. Then billed for 4 months and haven't even used product. No person to talk to to get money back.

This app is a game changer. I've tried many many programs and Noom is the only one that focused on the real underlying issues that lead to my poor relationship with food. As with any program, you get what you put in, you still have to do the hard work, take the advice (backed by studies) and actually apply it. Not always easy, but most things worth doing are difficult. They were upfront about the cost and if I look at my account info it clearly states when my six months is up for renewal and how much I will be charged. They stated in the sign up process for the 2 week free trial that if I wanted to cancel I just have to contact my coach. But if your looking for Noom to solve all your problems in the first 2 weeks so you don't have to pay for the course, then don't waist your time. Changing your habits and attitude towards food takes time. The calories of some of the food in their data base is not always correct, but it is easy to adjust and you can flag the food so they can fix the problem.

Scam Artists! I signed up for the 14 day trial and cancelled through the app within trial period, got standard reply saying I would not be charged then BAM! A MONTH after I cancelled trial I got charged 159 bucks, after multiple back and forth emails with customer service they now say “it looks like someone opened another account with a different email” WHAT! I’m gonna have to go the legal route now, they shoulda gave me my money back!

I signed up with noom 14 days ago for free and was under the impression that I was only going to be charged 10.00 a month and my paypal account was charged 129.00 for a 4 month Subscription not cool at all. Today is the last day of my free trial, which was not completely free and I want the money to be returned to my papal account immediately

Noon folks told me little or nothing that I didn't already know. Anyone who has struggled with weight their whole life isn't likely to get anywhere with this canned program.

On the last day of my trial period I tried to cancel but directions say you have to do it on the app. When I tried to open the app, they had deactivated it so it was impossible to cancel. As mentioned here, there is no 800 number, no living human being to email, and no way to stop the automatic payment for the next 4 months! They get your credit card # in order to pay the $1 fee for the trial period and uses it to charge without your permission. I called my bank and had them block the charge when it shows up tomorrow. This seems to be my only option. This company may have good ideas when it comes to diet but it is unethical when it comes to billing and communication.

I'm very unhappy with my experience. After signing up, I attempted to download the app to my phone only to find out it was incompatible with my phone. Looked online to see how to cancel the subscription and they say that the only way to cancel is with the app, which of course I can't install because it is incompatible with my phone.
Boy, this made me hopping mad. I borrowed another person's phone, installed the app, and then cancelled with the bot coach. This is disreputable. There is absolutely no reason that they couldn't offer a phone number or the ability to cancel via their website. I'm logging my complaint here and will notify my credit card company as well.

I signed up for a 6-month subscription with Noom, but stopped using the product after a few months and uninstalled the app. After 6 months, I was charged $149.00 without any notification despite the fact that I uninstalled the app. The company provides no phone number to contact support, and the online support chat option is broken, meaning I have no way to contact the company. To make matters worse, I have to reinstall the app in order to cancel my subscription, but there's no option for a refund. I've notified my credit card company and filed an authorized charge claim against Noom.

They tell you after your free trial you will be billed monthly but instead they charge you for 8 months ($159.06) up front. They have no customer service phone number. You cannot talk to anyone only emails. They refuse to offer any refunds. "It's against policy". But they only tell you that in their FAQs or if you email them.

After reading all these reviews, I was scammed. I was on their trial for two weeks and I canceled the subscription before they could charge me but they charged me $99 anyway. I tried to contact support via email or phone but they don't have a live person you can talk to or an email you can send to. They really know how to steal peoples money and get away with it. Something has to be done to shut them down.

Noom provides insufficient notice to customers before hitting your credit card for a non-disclosed $99 fee. They pledge a 14 day trial period with a personal health coach which is not true. Messages to this "supposed person" are either not answered or are received back via computer generated generic messages. In my opinion, this business is a scam. It preys on individuals via advertising and not only doesn't deliver the personal coach promised, it charges you for a $99 fee without prior notification of that exact fee.

This company has charged my account without my permission. I tried to cancel my membership and I was still charged the mo that amount of $24.99 plus an additional $149.00 that was not authorized. There is a customer service line but no live people to speak with. Just a recording about letting your coach know you want to cancel. This business is a scam and a joke....I would like all my money back and my account cancelled.

Numerous attempts were made to cancel but no contact from
Noom

Good educational services. Good support if needed for program (cannot speak @ customer support). Good content.
Deficiencies in food menu as caloric content often wrong, outdated, or not followed up on by srovide when added to your menu items. Also poor memory. It seems to rememebr additios of food stuffs only across mealcategory and not among user.

I cancelled my trail offer on the *** of July when I realized what a scam this was,,plus we had an important family is*** come up
that needs my full attention. So I told them I was no longer wanting their services. Then on July *** they took out 149.00 without my permission. I already told them I wanted to cancel.

I signed up for a 14 day free trial through Facebook for Noom November 2018. I downloaded the app and started using. I was not impressed with the app and stopped using January 2019. My understanding when signing up according to their advertising was $1 for the "free" 14-day trial and $129 for the full four-month program. It was advertised as only a 4 month program - not an ongoing subscription. I understood I would be charged the $129 since I used the app past the trial window, which was fine (although I thought it was shady they don't offer a partial refund if you think their app sucks). Anyway, I uninstalled the app in January as I found it unhelpful and cumbersome and went on with life. Today, I get a notification from paypal that my card was charged $129 by noom. I was baffled?!?! Come to find out not only did they charge me $129 today, they also charged me $129 in March of this year (well after my 4 month program expired). So... after all kinds of nonsense trying to navigate how to contact Noom I finally discovered I had to download their app, contact the "coach" via the chat bubble and tell them I wanted to cancel. I did so (and shared I was charged 2 additional times fraudulently for services I did not request or use. I got a generic message back with a link to cancel. Tried the link, 1st time didn't work, 2nd time worked but the prompts to in fact cancel would not work (button did nothing). 3rd time, finally canceled. Clearly this is intentionally programmed this way. I have filed disputes with paypal as well as with my bank. This company is unethical, uses false advertising, and fraudulently continues to charge your card over and over and over again until you notice and jump through a million hoops to dispute the charges.

Beware! You cannot reach Noom once you are hooked. Both my wife and I went to the Noom website to inquire about the program. I didn’t get as far as she did but both of us were offered a free trial plan. She got as far as giving a credit card number. Bad idea. She has had $149 withdrawn from our account. We cannot find any phone number to talk to a live person in order to cancel and get a refund. The one number we found is simply a recording. According to our bank we apparently are not alone.

They draw you in with a free trial and are not clear AT ALL about the fact that they will charge you $159 after the 14 day trial. They give you no warning. They charged my *** Account without my Permission. Total scam. Stay far away. I hate this *** Company