Noom

I feel so tricked by Noom's billing.
First off I can't find where I agreed to pay for 4 months!!!!
Second- as soon as I expressed the desire to cancel. I got auto-replied.
I am not happy!!!

Signed up for a trial with Noom using my email address given on this complaint. It is my office and desktop email and is not connected to my phone. Noom is supposed to be a diet/health program, which I decided not to pursue, but when I attempted to cancel, found that the only way to do so was to use the email address I had signed up with which has to be on my phone. This email address cannot be connected to my phone, and Noom has made it impossible to contact them to cancel in any other way.
My local Revdex.com gave me two phone numbers for NOOM. They both go to answering machines which tell you to go to the website and then hang up. The website has only statements from which you can choose. It does give you an opportunity to choose to fill out a form, except that when you click on the form, nothing happens - and I tried several times! I could actually write a much longer description of my experience.
In other words this company is going to take the money out of your bank account as soon as the "trial" is over!
The company never told us at the beginning any of the snags we would encounter by accepting their trial offer.

I believed that Noom product provided a list of services beyond food logging (food planning/exercise plan, etc.) when I signed up for the trial. It turned out that these were expensive add on. As the trial was ending, I could not determine how to cancel the service from the account section on my account. I searched for a phone number to contact Noom, but there wasn’t one listed in their app or on their website. Conducting Google search, I was able to determine that I needed to go through the messenger service in the App with my “coach”, which is a bot. While going through this process last night, my paypal was charged the full amount for the next 4 months. I was able to cancel the subscription, but I cannot figure how to get a refund. I asked the “coach” in the messenger, but received no response. Once again there is no phone number to call to talk to a human. I would like my $129 back.

I would give no stars but that isnt an option. 159$ for a day late and no option of refund?! For something that didn't work for me. Absolutely ridiculous I tried emailing the company and got no reply. I will never reccomend because for one. It really isnt that helpful and for 2 why are you charging people so much. Its a scam! I have Bill's and 2 kids I take care of alone with no government assistance at all! And now I'm out 159 because they done want to return money for something NOBODY uses. Complete trash and I'm livid by the experience I've had with this company. .

I didn't like the program and uninstalled the app. I guess I missed the part where the free trial was really a subscription I was just charged $105.24 for nothing. Don't trust this company! They did not do a good job of disclosing this.

They are the worse business ever. They sign you up for a trial period and without warning they will charge you for $129.00. It is a total scam service stay far away from them if you can.

I inquired about Noom’s service, however, I never used it (after learning more about it during the trial period, I did not find it helpful—it certainly did NOT “live up to its hype”). I tried to cancel the service but there is no number to call and only some sort of obscure email “connection” through a “concierge” (most likely automation). I was charged $129 and I immediately protested, requested a refund, and contacted as many sources as possible. I have yet to receive a reply OR a refund for
This UNAUTHORIZED charge! I have never once had any problems with other companies if situations like this have occurred. This is extremely frustrating and it is hurting me financially as this $129 is absolutely necessary for my bills and feeding my children this week.

I was told it would cost 17 a month, but was suddenly charged $170 for 8 months. There was no warning about this expense, and they won't let you cancel and get a refund.

Please note the online support response Inreceived by waiting patiently and logging on daily while their bug was fixed. I am pleased and want to share this resolution. I've lost 14 pounds in 3 mo. using their program and will continue to my goal.
-–---------
(Noom) July 18: Thanks for reaching out and we're so sorry for the trouble you've run into with your account.
Good news! We've resolved this issue in a recent update, so head over to the App Store and update to version 7.6.0.
If for some reason you still experience the same problem, please let us know. We deeply apologize for any inconvenience this may have caused.
Warm regards,
xxyy
***
Jul 13, 3:26 PM EDT
Hi, to whom this may concern,
I Just tried my log in again & the same thing occurred: icon shows the sun opening, then the msn accessing my account and then the app closes.
It is my 5th day with non-accessible purchased program. I am awaiting a response or action from Noom Support.
Thanks, and Best regards, abcd

I ordered the Noom app from my computer for a 14 day trial on June ***, 2019. They sent a link in a text message which would not download. I contacted support, which told me I could only cancel from the app which I could not install. I contacted support by email four more times, canceling the subscription on June *** and again on July *** when I saw they had charged me for it. The last email I received from them was deleted within minutes, I suppose for plausible deniability. "Aaron" said no problem and that my account would be reimbursed in a few days. It is now July ***, almost a month of trying to work with this company, and no refund in sight.

Tried to cancel on July*** prior to the trial period ending.. something obviously didnt go through as I have now been charged for until November!!! You cant get in touch with an person just automated bots. No live person at all...this charge is now severely affecting my account.. no way to resolve this other than here.

Noom gives you a trial period then automatically without warning charges you 129 dollars for 6 months. They will not give you a price up from my and will not tell you you are going to be charged and then there is not a phone number to contact about any issues. My app constantly crashes and that is the only way to cancel the subscription

Noom misleads the customer in that they don't advertise the fee as a 6 month subscription rather as just a one time fee. Noom continues to charge your credit card even after you've tried to canceled your service with them and they have absolutely no customer support. The phone number they give is just a recording directing you to visit their website. You can't even cancel the subscription you don't know you have except by messaging a life coach. All is all I think Noom is a very shady business that's a front for health and weight loss but really a credit card sham.

I did not finish the on sign up process, was not able to log in to cancel the trial period as it said I did not have an account but was still charged $130. No number to call and get support.

after beng underwhelmed by their program I cancelled my account 2days into my free trial. I was charged for a full month on my next credit card statement

When I signed up for the free trial I do NOT recall it saying anywhere that I would be charged $129 after a 14 day trial. I recall the app saying I would be charged a monthly fee around $25. I did not use the app for more than a couple days, and cancelled 30 days later, when I realized I was charged upfront for 4 months at $129. I don't think its right to charge me this for a service or product that I didn't really use.

They charged my account $99.00. I ave canceled this program but have no way to telephone to confirm cancelation
Very unhappy

Absolutely terrible customer service and unable to speak to a person live. When you reach out via the chat bubble on the app it seems like you’re not actually in contact with an individual but rather a computer based on automatic responses that don’t match the question being answered.

My experience is no different than the vast majority of the reviews here. I was charged $159 because the instructions on how to cancel my "free" two week trial, which wasnt free because it cost $1, were literally a run around with no actual way to cancel. Now I have to dispute this charge with my bank AND ***.

They draw you in with a free trial and are not clear AT ALL about the fact that they will charge you $129 after the 14 day trial. They give you no warning. I was on vacation with 7 kids when I got notified about this unexpected and huge expense. Total scam. Stay far away.