Noom

I like the mental approach so it’s not really a diet. It is more of a life style change. When I do fall off the wagon and the scale jumps up,it is simply a set back. It has changed my perspective on eating habits.

Actually minus zero stars! I fell for the slick ads, signed up for the 14-day free trial (which cost $3) was dissatisfied, and then experienced the same circular hell others have described when trying to cancel. Followed the instructions to cancel through the app, but never received any indication that I would not be charged for the next month. After completing the cancellation steps indicated on the app, I couldn't reach anyone to speak to in order to get confirmation of the cancellation. The number of complaints here alone indicates that this is a company with a pattern of behavior bordering on fraud. Stay away from noom!

Easy to navigate, support coaching, group camaraderie, and wrapped in an easy to follow path that doesn’t feel like one needs a Psych degree to follow or apply. Incredibly flexible.

Another subscription fraud. Messages are automated and not useful. Can get better help for free online. Still charged me for four months when I tried to cancel my "trial" subscription on the last day. Save your money and go elsewhere!

Did not get correspondence after the trial and then they charged my card. No response yet.

I filled out what I thought was a free health survey to see what the projected weight loss could be if I signed up for the program. I received an email today stating I was signed up for a trial membership to a weight loss company. The only way for me to cancel the 14 day trial is by downloading a mobile app, signing in and giving payment information in order to reach the coach to cancel my subscription. I sent 2 emails to 2 mailboxes for noom requesting immediate cancellation, an account summary showing the balance is $0 and the account is closed. I was notified by one response to download the app, complete account payment and other personal details, and then I would be able to communicate with my assigned coach. I have not received a response from the second attempt at email communication. Next I came to the Revdex.com site to see what other consumers were saying about the company's responses to cancellation requests and if there was a other way for me to close the account.

They stole 129$ from me after acknowledging they cancelled my subscription and told me “ no need to cancel after I wrote them to say I was cancelling one Week after starting a month trial period.

3/5 for the app itself
1/5 for the coach helpfulness
1/5 for the coach and customer support responsiveness
0/5 for misleading language, cancellation methods, and billing practices.

I signed up for free 14 day trail from noon. I was told I would revive notice the day before my trail was up to have a chance to cancel if it did not work out for me. Well it did not work out for me and I did not receive this email. They told me I was going to be charged 19.99 a month after the trail. They say after my trail ended they charged my car 199.99. This is not ok. This was a big lie. I tried to cancel and they said they can’t cancel me now. Only next June can I cancel. Try also will not give me my refund back.

Very good information (read:tools) to help to change our mind set about our relationship with food. The #NerdsatNoom are clever and funny.

Noom is a scam and a total rip of! I was told $19.99 / month and was charged $129.99 for 5 months ($25.99/month). I tried to get a refund since I had not used their services, only looked at the website once during the free trial period and their response was they give no refunds. I can continue to visit their website until money runs out basically.
There is no way to contact them as they give no contact information. Shame on me for being so gullible to think that there are honest people out there really wanting to provide a fair service. I hope they go down in flames. I will be sure to shout it out how awful they are, if ever I hear someone mention this scam.
Now that I have cancelled my subscription, I cannot even access their website.

Very straightforward and easy to work.

Well, I have mixed feelings ... finding things interesting, and most of lessons informative... getting used to a new way of thinking about things and conscious of everything I eat ... but green, yellow, red foods not yet intuttive, so still feels complicated ... and with only 3 pounds weight loss in 8 weeks, not yet convinced "juice is worth the squeeze" ... still deciding what I think.

I agree with previous review. Total rip off !. They make it very hard to cancel and then have the nerve to offer half price cost for the program to keep you hooked. They DO NOT DELIVER what they promise, i.e. effective weight loss program. The only psychology they practice is psych 101 and that also in a "canned" way. Nothing personal. No support. Don't waste your money..

I have a hard time taking the system seriously for 2 reasons. 1. The articles are full of good information, but they're written to be too cutesy. I feel kind of like I'm being talked down to. I'm an adult. I just want the information. Sorry if this offends anyone, I understand the effort to be humorous, but every single piece is written this way, and it gets old.
2. The coach takes up to 24 hours to get back to me on average. When I have this slow of a conversation, I lose interest. Not sure why the lag, but I'm not interested in speaking to a coach anymore, it hasn't been helpful. I can download a free app to help track calories and steps, not a lot of incentive to pay for something like Noom.

1) The Noom food data base is full of discrepancies. Scan an item via bar code, and get a different result than if you search the food. i.e. Grape Nuts cereal scanned = Green food; however, if you search the food, it is listed as a red AND a yellow. Oatmeal scanned one brand is a green food, but scan another brand (same exact ingredients) and it's a red food. Calories of food(s) is often incorrect. I've had better luck scanning food with both *** and *** (which is free).
2) I'm not sure what my Goal Specialist Coach was supposed to be doing. I had to reach out to her to say, "Hey, aren't we supposed to be doing this?" instead of her reaching out to me. The Group Coach basically finds links to recipes (which you can do on your own easily enough) and pastes articles. Both types of coaching have a very automated feel, rather than addressing your personal hurdles.
3) There are too many free apps that track calories and offer support groups to warrant spending money on something that doesn't even have a good food data base.

I completed the profile page and $1 , 14-day trial on a depressed , overweight afternoon. I received a message from a coach and 7 days later a message from a coach. At 5 am, after 13 days and 12 hours, I was charged $129 for the next 3 months. I immediately notified them that the program did not work for me. I obviously did not have time to even access the app, and my "coach " made very little effort to help. I was told that they were not able to refund me and I could continue to use the app for the reminder of my subscription. I was told that the dates were outlined in an email, but upon reviewing the email they sent, the dates were not listed. I asked again that they refund me since I did not access the program and I am a teacher on a strict summer budget, but got no reply.

Noom is refusing to issue a refund after I cancelled. I will not be using their services going forward. Looking for a refund of my money. Their program does not work for me. Cancelled, but refusing refund. Many complaint about this in web

I signed up for a free trial for a dollar. After it was over, they charged me 170 dollars. It was never stated that I would be charged that much by the company. I attempted to cancel the membership in advance But the app kept crashing so I tried uninstalling it. I meant to follow up with them but ended up in the hospital. When I went to try again, I missed the deadline by a day and saw I had already been charged. I dont know if theres anything you can do to help. The company doesnt want to help.

I bought Noom's trial program for only $ 1 which automatically put me in the membership program if I did not complain in 14 days. Well, I did not realize this and after 1 month the company charged my Paypal account $129 for 4 months of program. I made a complaint and a request for refund which was denied because they said they sent an email advising about the charge. Well, after checking my email I really noticed that there was this email called "Your Noom Receipt", along with several other emails that Noom sent me as: Noom Member benefits, Noom support etc ... and since I had not even finished the test I did not realize the subscription fee.
That is not a good business practice. I would like a full refund.