Noom

Total Rip Off.You only receive occasional computer automated canned responses. On the "free" trial, they rarely contact you and it is so automated it is almost laughable, but then they charge you an exorbitant amount and then only allow their pre-determined options for your replies... and do not allow cancellations before charging for a full month, despite your not receiving anything. STAY AWAY, IT IS A SCAM.

Run, hide, this company is shady. I told my coach during the trial period that was done, and I never used the app. They yesterday I get a $129 charge on my credit card.

shortly after starting my account I canceled. I just found out they were still charging me and now that it's years later I have no proof. There isn't a phone number to even call.

The company, NOOM, does not make clear to potential customers that their service is only available as an APP on a phone. The company also does not make it clear until after personal questions are answered, that the membership can only be cancelled after a phone APP is installed. In addition, the company does not make clear that research will be conducted until after personal questions are answered. There is an email to opt-out of research but upon personally emailing I was sent a return email with the words "the group you tried to contact (opt-out) may not exist, or you may not have permission to post messages to the group". It was indicated that customers after the 1st week in June would be automatically included in their research but there was no clear indication that this company would be acting a research facility or that customers would be paying not only for a dietary service but also for being part of the company's research project involving medical information and possible medical advice involving diet and exercise.

I paid $1 for the Noom App. It is an unclear contract number to set you up and is very confusing with lots of issues including not knowing you’re going to be charged $139.45 dollars without notice and before the due date even. Then, when you try to go to cancel you can’t log-in!

Then, they say you are too late to receive a refund even though you canceled on the last day AND aren’t using the services. That is horrible customer service!!!

So, I’m paying over a $100 for a service I never got!

To be clear-there are three complaints.
1. Unclear terms! Hidden, purposefully illusion and confusing.
2. Technical issues-couldn’t open to see how to cancel.
3. No refund when canceled according to their terms.

Noom accurately represents itself as an online, psychology-based, strategic approach to long-term weight loss. Daily, useful text information is supplemented by a modest amount of live, online "coaching" and user group support. Of course, since the information and strategies put forward in the daily information cannot be fine tuned to individual users, not all of it will be relevant to everyone, something about which I need to remind myself from time to time. Additionally, there are recipes to try that help reach calorie and food type goals and information on exercises based on whether one wants to work out at home or in a gym, with equipment or not, and at what levels of intensity. Overall, it's very good material, well thought-out and sequenced, expressed with good humor, encouraging and not condescending. The coaches likewise are upbeat and encouraging, but spread rather thin, I suspect, and not deeply trained. They are somewhere between high level cheerleaders and entry level coaches. For the money, however, one could hardly expect more. In total, the user is given a very solid tool kit not only for going through the program but for sustaining the gains and carrying them forward. I am very glad to have joined Noom.

Noom has allowed me to slowly and consistently change some bad habits and be more mindful about what I eat and how I move throughout the day.
Weight loss has been slow and steady which hopefully means that it will stay off.
I have found the program to be very supportive. I have had this extra weight for 15 years and have tried many different programs which I have never been able to stick with. I am into week 6 and have not felt deprived once.
Thank you Noom!

I am loving the Noom program. Been working it for over a month and have lost 18 lbs already! I'm learning a lot about how my body and mind can work together to keep me active and healthy.
Thanks Noom!

I love this program. I've never done other programs but what drew me to Noom was the changing of my mindset around food. I didn't want to lose weight, then stop a program and gain it back. Noom is helping achieve that goal.

This is a scam. Never completed the sign up and they charged me anyway.

Noom is a really good program that fits well into real life. Counting calories can be a pain, but the app makes it as easy as possible. The psych info has been really helpful to change how I think about changing my habits. It also helps to explain many of the obstacles encountered in weight loss which makes me feel more prepared and normal when things seem hard. Would like to be able to add recipes in the Android app to personalize more. Slow, successful weight loss so far.

I'm very pleased with what NOOM is doing to help me with my weight loss, better eating, and healthier lifestyle change. The articles are very informative and help to explain the psychology of weight loss in ways that unlock strategies to be successful at the complete journey. NOOM shows how to remove the distorted thinking surrounding food and weight loss. I'm down almost 20 pounds in just under 2 months and I'm on target to reach my goal in a few more months. The coaches, and support from the group really help as well. Very happy so far.

The program keeps you learning and interacting. Noom teaches you how to make great choices so you can continue to be healthy for life.

I have been using Noom for seven weeks and have been very pleased with my results. I am an older person, but I have managed to get comfortable with the program. I like being able to hat with the group or the individual coach that I am assigned to. I find this program supportive and at the same time a little humor through the messages and chats. I sometimes times find it a bit over the top, but the bottom line is that I am able to make accommodations to my meals and still enjoy a meal with a friend, or attend a party. I know more about the choices I have and how to balance my meals.
I've introduced myself to new food items and can still enjoy a meal out from one of my favorite restaurants. I have noticed that one place I frequent uses a bit too much salt and now know that I need to select a bit more carefully if I don't want to have too much salt, which then sees the scale move in the other direction. But I can do that now!!! I feel empowered with this program and as I enter my eighth week have reached my goal of 16 pounds off!
For me this has been a great program and it is something I am glad to be using it to becoming a better me!

I always thought I did not need a group to help with this process. I have been trying on my own for years to lose weight and keep it off. I enjoy reading the articles that will in the end, be what helps me keep the weight off.
the friendly reminders from the coach have been helpful also.

Great ap! I have lost 15 pounds, about 1 pound per week. Although it was at 2 lbs per week until I had to break through a plateau.
It is reasonably priced and fun every day.

Noom is excellent. In 8 weeks they have helped me lose weight at a rate that is sustainable and works for my body. I have an incredible support system in my group, my group coach, and my personal coach. Noom even teaches you how to get through periods where you have little to no motivation and will help you get back on track.
This program is based around learning about you and your habits, they want to teach you how to lose weight and keep it off. I am confident that once I reach my goal I will be able to live a healthy lifestyle without having to check in everyday.
I like the simple approach to a complicated subject. They certainly have done their research and have the client's best interest in mind. Everything is approached one idea at a time and is put in easy to understand articles/assignments.
The only negative is that for a small budget it can be expensive but it is worth every penny if you keep at it and believe that it will work (It does if you do too).

I like that counting calories is easy! It's nice to have options to communicate with coaches and others who are working to stay healthy and/or loose weight. I appreciate the quick articles and frequent reminders to help build new habits.

I love the app! The only downside is not all options are available for android users. This is a bit disheartening.

Noom really works! It's the only time in my life that I have consistently lost weight and felt confident that I'll be able to keep it up. Really happy that I found this app.