Noom

This company is a scam. Did a trial; never used program. Everything is automated: these are not real people or "coaches". When I reached out to cancel trial, my "coach" sent an automated message that had absolutey nothing to do with my question/concern. Upon being charged $150 for a service I have not used, I have been unable to reach a real person. This is not okay. They took a $150 from my acct. first thing this morning, yet there is no representative to talk to which I find unacceptable. I am also very concerned at the low Revdex.com rating for NOOM as well as the number of complaints I am now reading on-line. I should have doen my research first. This company appears to be a SCAM.

During the sign up process I was given the impression I would be charged $15 per month, following a 14 day free trail period. I was under the impression that I could cancel the service at anytime with incurring charges more than the $15 I had paid for each month of use . Instead I was charged $199 immediately following the 14 trail period. I would never have agreed to pay such a huge price without having a chance to ensure the product was worthwhile.

Actually I would give minus stars.
I cancelled out before the trial period was over, they still took. Money from my account. There is no phone number availabe to talk to a real person. I can elled becauze my husband passed away tying up my money for awhile. This had left me with almost zero monsy for the rest of the month. DO NOT TRUST. NOOM!

Unethical business practice. Didn’t notify they were going to bill and automatically did.

This company is evasive and dishonest in their practices. They make it difficult to access your account information through the app in order to manage subscription plans and payment. In fact, I had to go to a website in order to even look up what my subscription level was. After a 14-day trial subscription, I was charged for a 3-month subscription which I didn't agree to. I reached out to their support team to contest this and was denied. I agreed to be charged for a month due to my late response and was also denied. Because of their evasive account information and refusal to work out a compromise toward a resolution, I consider their business practices unethical.

I signed up for their on-line weight-loss program and paid for 4 months and a meal plan in full up front. It was not clear or stated that there would be auto-recurring charges after the 4 months. I stopped using the program in November of 2018 and thought that was that. I had paid in full and no longer used the service and did not know that there was going to be an auto-recurring charge until on January *** I went into my credit card statement and found a charge for $129 had been put through on January 2nd. I immediately contacted my 'coach' to let her know I wanted to cancel and then got a form email saying that they were sorry to see me go and after my term ran out (another 4 months and $129) I could cancel. I do NOT want or need another 4 months. This is not openly stated when I paid in full up front and I want my $129 refunded. This is neither good customer service or good business practice but only a money grab. They do not have a true customer service department to call. Your 'coach' is your only contact point into their organization via a messaging app. My 'coach' told me I could take it to their customer service which can only be reached via a black hole email account.

Very BAD experience! I signed up for the 14 day trial. On day 4, I was asking specific dietary questions to my "coach" and received computer generated messages that didn't answer any questions. Not feeling quite right about Noom (gut feeling); later that night, I sent the cancel subscription message to my coach (per their instructions). I received a "no reply" email that my trial subscription was canceled. However, I'm still getting reminders through the app on my phone. I'm not opening the app and did finally delete it off my phone. Worried, I logged into my *** account and noticed that Noom was still set up for pre-approved payments. I inactivated Noom through my *** account. I may contact my bank tomorrow to see if they can block any payments from the Noom merchant. This company is taking advantage of vulnerable people and I would give ZERO stars if I could. What a nightmare! I will fight any future charges they attempt to make.

I just got charged $149 for a Noom account that I didn't even know I had. I called, went on their website, and there was never a solution as to how to cancel. Never, ever use this company.

I signed up for a free 1 month trail after the trail they would charge $23 a month. I put the date a week before the end of trail on my calendar to be sure I had time to cancel. I found the app helpful but differently not worth the $23 a month. I went to cancel and noticed they had already processed my card and not for the $23 a month but for the full 12 months up front. They charged me $149. I immediately contacted the company to try to resolve and they pointed out the refund policy is to not refund after the trail period. The charge was still pending and my time was not up. They can not charge you a years worth of service for something they have not fulfilled. This is a scam to get peoples money because they know if you went monthly, people would cancel after a month or two.

I signed up for a free trial with a continuation of 2 months for a total of $99.00. But they said I could cancel the ongoing service if I cancel the free trial within 14 days. This was done on December , 2018. It said I would not be charged on January , 2019 if I cancel before that date. The problem is that I do not have a phone or android that can enable the downloading of their program and they do not communicate with desktops/PCs. Therefore, I cannot use their program and furthermore, since I cannot download it, the only way to cancel the subscription is to tap the blue button and I cannot do that because I cannot download the program. It´s a Catch 22. There is no telephone number to speak with a rep., only a recorded message that says to cancel the subscription, to click on the blue button. Outright deceitful scheme for those of us who do not have devices that communicate with their program, I believe.

Just as everyone else states, the auto-renew is not clear and is a trap! I actually paid up front for 4 months and a meal plan and thought that would be the end. I stopped using the program in November of last year because it just wasn't a good fit for me.
Come January I see a pending charge for $129 on my credit card for another 4 months. I immediately contact my 'coach' via the message bubble to cancel and get an email that at the end of this billing cycle (another 4 months!) I will be cancelled. So, even though I did not want this 'app' nor intend to use the app, I have to pay for it.
Ok...so, if that is the case, and I'm to have full access to my coach, group & curriculum I DON'T. I wanted to warn everyone in my group to make sure and cancel if not intending to continue because you will be charged-continually! This is a scam and they don't want me to warn others in my group so they took away access. That is fraud! Just refund my money. They made money from me and I was satisfied but no longer!

Worst experience - total fraud. Don't waste your time or money on this scam.

I bought a nutrition and exercise plan and eventually cancelled my membership. However, the two plans I paid for are no longer accessible. Also, the so called ‘psychological’ services are below best practice standards and more robotic with responses. Very disappointing. Waste of money and would not recommend this to anyone.

I purchased a Noom subscription to try the app out. I purchased a 6 month subscription however after 2 months I stopped using the application. This December I received no warning and my credit card was charged with another 6 month subscription. I have attempted to request a refund for the next 6 months however Noom has failed to even respond. There are very quick to take my money without notification and charge me for something I'm not even using.

This company is a Scam. Do not give them your credit Card info. They stole money from my bank account even though I had a confirmed email that I cancelled their 14 day trial early. It took two months for my bank to clear this. Fortunately my bank refunded my lost funds.

The site starts by offering a free trial and goes into immediately billing you four months at a time of $129. They don’t provide any warning or reminders. They also make it incredibly hard to cancel. They insist you tell your rep you want to cancel, but you have to download the app to do so. The app never worked for me so it was impossible to get a hold of my rep. I was just billed my second charge of $129 (so now I am out of $258) and now it appears I can cancel outside the app via email. They gave me an automated reply saying all sales are final. They also have a phone number which tells you to download the app to cancel. Very frustrating. It’s 4am and I just saw the charge and now I can’t go back to bed because I have to figure out how to rearrange my life for the loss of $129 again.

Love Noon! Did the program for 6 months. Lost 35# and gained great knowledge. Understood the cost and did not have an issue in canceling.

I signed up for a free trial that stated I would not be charged if I canceled before the trial ended. I canceled within the correct timeframe but they charged me anyways. I contacted customer support, explained the situation and they said I would receive a refund. I have email documentation of everything. But they never issued the refund. I have tried contacting them multiple times since and they have not responded.

Cancelled my account of the day of the renewal and they have not answered by requesto for a refund.

I have tried to cancel my acct, but they do not respond, from what I heard they only cancel after they take money from my credit card. I do not have there appt, and don't have a cell phone, which I am informed I must have. all I want to do is CANCEL MY ACCT. SO MY ACCOUNT DOES NOT GET CHARGED CAN YOU HELP ME?