Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms
***We were able to locate the transaction at store *** and do see that the sub total before tax was $This would prevent the $off $or more coupon from working due to the minimum requirement for use being $before taxWe apologize and will look into the issues involving ringing up Ms*** prior to the purchase and being advised that this coupon would not work with purchase of oil specialsPlease see below for example provided on speedperks.com of $off $or more which has the same requirement for useWe would be happy to deactivate the speed perks coupon and issue a check for the amount of $to Ms***’s mailing address as a one time courtesy Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know *** GENERAL: Speed Perks rewards may be used to purchase any item (except where restricted) except for and specifically excluding: special orders, gift cards, taxes, shipping and handling, and other government fees or charges. Coupon must be presented at time of purchase/redemption

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize for the
inconvenience caused to our customer. We do require a starter to test bad in order
to do a warranty exchange; we also require a part to be in new and unused
condition in order to issue a refundAs a one-time courtesy, we will be
issuing a check for $to the name and address on file. Mr*** can be expecting it in 10-
business days
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***It
appears that Mr*** is currently being assisted by our Warranty Claims team currentlyWe should claim # *** open and a note from today as the latest updateWe spoke with our Warranty Claims team and they advised that the Manufacturer of the engine, “***”, has requested a picture of the engine from underneath with the oil pan removed to view the issueThe manufacturer determines if the engine can be warrantied and the customer is required to follow their warrantyOur Claims team states after speaking with the store #***, where the purchase was done, that the garage has refused to have the picture takenAt this time we are unable to assist further until the Manufacturer can receive the picture of the engineWe recommend Mr*** speak with the garage and then have them lift the vehicle so the picture can be taken and provide this to our Warranty Claims TeamWarranty Claims’ phone number is ***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. We heard from them and our son is going to go pickup the card. This is considered resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenienceIt
seems that our customers order was placed under payment reviewAll online orders are subject to order verification and can take up to 12-hours to completePer our online in store pipolicy our customers will receive an email once the order is ready to be picked up in store At this time Mr***’s order is ready to be picked up in storeDue to this opportunity we would like to credit Mr***’s order 20% once he picks up his orderIf he no longer wishes to pick up the order he may contact store # *** *** ** *** *** ** *** ** ***) to have the order canceledIf Mr*** wishes to cancel the order we can credit a $Speed Perk coupon for use on a future order Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I went to the location specified for the return today, and there was an issue getting a full refund because I did not have a receipt for any of the parts except the two online orders I had done (although I had all the parts as requested)I am hoping to get in touch with someone who can assist with completing the resolution offered

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We show where Mr*** contacted in regarding this issueWe had contacted the store and we were advised that our testing equipment diagnosed the battery as goodThe warranty indicates that we exchange defective batteries only and in this case a charge may have corrected the issueWe attempt to charge batteries to verify for the customer and ourselves if it is a battery or vehicle issueAs a goodwill gesture we will be happy to refund the battery from Advance Auto parts via check if we are provided a new battery purchase receiptMr*** may attach the receipt in his response along with a valid mailing address for the check to go out to from our Headquarters or may also email or fax the info to either *** or Ecomm_*** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience our customer has experienced. We
have verified that the Silver battery did have a proration period at the time of purchase in 2011. That part number does not currently have a prorate, so the replacement battery will only carry a year free replacement warranty. Since the battery did have a prorate at the time of purchase, we will honor the proration rate. We have spoken with the General Manager at the store, ***, and she apologized that our customer was not taken care of initially. She will be happy to refund the difference if Ms*** can return to the store with both receipts. If our customer would please ask for *** or ***, either of them will be able to assist with the refund. We will also ensure that all of our Team Members are properly trained regarding warranty proration going forward.
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

We reviewed the claims that our customer filedBoth of the claims were denied as not being a manufacturer's defect. It appears one of the engines was in service
for days. Both claims were denied
for abcombustion. This can be
caused by timing, fuel quality, air delivery system and vehicle issues. Unfortunately, we are unable to override
their decision, as our warranty policy only covers defects in workmanshipThe manufacturer's inspection team has determined that this is not the case for these two engines

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We would be happy to assist with a refund, but would request a new receipt showing the battery purchase from the other retailerOnce received then we will process a refund to the original form of payment for the orderOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did you contact the right store? The store is located at * *** ** *** *** *** ** ***I went to the store on thursday to pick up my online orders I spoke to the female rep that was there and she didn't even acknowledge that she knew what I was talking aboutif you look up my perks number *** phone number you will see that I order alot for online pickup so I can have my receipts savedThis is the only time that I ordered from the store directlyI do not have the receipt with me as I threw it awayI have my credit card statement to prove that I bought from that storeIts attached
Regards,
*** ***

It is always important to follow consumer protection rights laws as those laws are geared to safeguard buyers of merchandise from inappropriate conductIn this instance, you can reference *** *** *** ***Advanced Auto / *** *** does appear to have the proper return policy in placePerhaps ensuring employees are aware of corporate policy will help prevent this type of incidence.I was able to return the $part at a different location from where I bought it and I appreciate that store's quick response.Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We previously had not advised a refund had taken placeWe had advised that the item Mr*** ordered online was provided to him and the store was willing to refund the purchase at the timeWe do not show that any returns were done at the time or have been so farWe spoke with Manager on duty *** and the store seemed unaware of this issue, but are willing to allow the return as long as the items meet our Return Policy guidelinesPlease see below for a linkWe will be unable to pay any additional costs involved as far as labor and Mr*** is welcome to take the parts to the storeIf there is any information we are missing please advise us for further reviewOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We
will be unable to adjust the charge to the card itself however we can offer a check for the difference of $Please advise if *** *** *** *** ** *** is the best address to mail the check toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I, *** ***, do not accept this business responseIt is my belief that Advance Auto Parts has for years consistently and deliberately avoided provided the service that they regularly solicitI had at least two other incidents over the past years, in which they avoided honoring warranty informationHowever, by escalating the issue, I was able to resolve it with the district managerThis should have been in option this timeThe manager had already decided that he was not going to accept the part before fulling examining the partAnother manager at another store in the area confirmed that the part number provided on the part was indeed exclusive to Advance Auto, which the previous manager lied aboutAlso, the first manager refused to even look up the part number before even examining the partI do have a witness to this eventWhen I initially purchased by most expensive parts from Advance Auto Parts, I told them I was a new customerThe policies where not explained in detail at all, and the workers stated that they would store your information and a receipt was not neededIt was never stated that there was a date storage cap or purge dateI have had issues with them before, which has caused me to discontinue making purchases with warrantiesThe level of service, lack of accountability and disinterest in resolving matters is unacceptableAn easy exchange could have resolved this problemBut, this company do not value retaining customers for long termsI might also add that the manager was extremely rudeThe bottom line is thisI would like a refund for the price in which I paid, which should be approximately $I would like a future resolution for the other remaining expensive parts that I purchased, so that this does not happen againIf the company can not resolve this by complying, I will escalate it to my family attorney and start small claim proceedingsPlease be aware, I have evidence via by bank and witnesses, that this happened beforeI have proof from my mechanic and three respected witnesses that can verify that Advance refunded my part amount after confirming with banker, Advance Corporate and managers about a previous purchase and warranty issue years backIn the end, they refunded my money because all was verified and two managers, including a district manager, confirmed that there was an accidental purge to some records, including mine'sTherefore, my date might not be in the systemI am making a final attempt to resolve this with them, as they have on more than more occasional caused me to lose time from work because of unprofessional behavior and poor quality partsA refund for this matter is not unreasonable

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***. We’re uncertain as to why the account did not accept the previous couponsWe’ve recreated the account and added in the coupons and confirmedIf Mr*** would please advise if they were received we would appreciate itWe apologize again for the issue and have issued an additional $off $speed perk couponOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted this business three times yesterdayThe first two times, I contacted the online service call center, and was told that someone had picked up the item and that the store had a signed receiptI explained that I never picked up the item and also that the online returns policy clearly states that items ordered online for in-store pickup are canceled after seven daysThis business did not cancel the order after seven days but actually charged me sixteen days after the order was placedThe online call center told me this happens frequently even though it is against the policyI was finally able to reach the manager at the physical retail store after calling several timesThe manager told me 'this is just how it's done" even though it is clearly against the store's written policyThe manager told me that they "assumed" the order was picked up because every so often the store does an inventory and charges online orders that it assumes have been picked up based on discrepancies in the inventory in the storeI am glad I caught this charge on my credit card but very appalled at such a fraudulent policy carried out by the store in direct contradiction to its stated policyI am concerned that the store frequently charges other consumers in this wayI appreciate the offer of a gift card but have no intention of shopping at this store in the futureI hope that the store will change its policy (by following the written return policy provided on the website) and will stop charging other consumers in this manner. ***
Regards,
*** ***

Thank
you for providing us with the opportunity to address the complaint that Mr
*** has filedIt is important for us to hear from our customers and we will
strive to meet your expectations.
We
request that Mr*** provide us, or help us find his battery proof of
purchase
so we can better review his request, and take it for consideration
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know