Now Homes Inc

In regards to the
complaint that Mr*** has filed, we would like to respond further
We have been in
contact with Sedgwick Insurance sine Mr***’s last update. Sedgwick
insurance had assigned Mr***’s incident to our warranty department.
We have asked Sedgwick to take ownership of the claim, and they have agreed to
do so. At this time, any further updates
must come through Sedgwick CMS, as they will be handling this for Advance going
forward.
Mr***’s
claim # is ***. Sedgwick can be reached at ***.
Our promise is
to provide superior customer service and offer high quality products when you
need themWe sincerely apologize for the inconvenience this may have caused
and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the
complaint that Dr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We would like to apologize for the inconvenience caused to our
customer. We would
like to ask Dr***
to please provide us with a copy of the transaction(s) so that we may verify
the rebate eligibility. Once these items
are received, we will review and respond with a resolution.
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***All warranty is dependent upon ***’ inspection of the product and they have denied at this timeUnfortunately as we advised previously all assistance going forward will have to go through the Manufacturer of the TransmissionWe request Mr*** contact *** and they may be reached at *** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First of all when I went to Advance Auto Parts with my neighbor we told ***( the I KNOW IT ALL SALES PERSON) that the core I had with me came off a CONTINENTAL C airplane engine He looked on his computer and said it matches up to a ford truck starter and that's what he sold me and guaranteed me it would work . Which it didn't and never will . He knew from the very beginning of all of these transactions what kind of starter I had and where it came from .. They never gave me back the $ core exchange for my $ core which I now consider they stole In my opinion Advance Auto Parts on *** ** ** *** *** and the main head quarters office hires a bunch of liars and thieves I will never do any type of business with this crooked company again

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the opportunity received and would like to apologize for the
inconvenience caused to our customer. Our records indicate that the check for $was sent to our Accounting Department for processing on 6/9/Generally checks will take 7-business days, which includes our processing time with accounting; however, checks are only cut once a week and this request missed the cut off for that week. Upon confirmation from our Accounting Department, the check was sent out via U.SMail on 6/16/We would like to verify whether or not our customer has received his check since submitting his request to the Revdex.com, as it was filed two days after the check was sent. If our customer still has not received the check, please notify us and we will cancel that check and reissue a new one that we will expedite to our customer at the address on file.
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Advance Auto has credited me the amount; this is acceptableI consider the complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told by an auto parts contact center rep and supervisor that the price match policy on the merchants site is invalidIn contrast to what's posted, I was told the merchant no longer does a price match if the item is in stock at a nestoreAdditionally, that the merchant no longer price matches amazon and some other retailers *** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***. We worked with our Warranty Claims Team and were advised that the purchaser of the engine was a Garage by the Name of “*** ***The Warranty holder would also be “*** ***” at this point and would need to contact our Claims Team at *** for further helpWe were also informed that the Manufacturer advises the purchaser that it is the responsibility if the installer to verify the engine is in time or notThis would mean that “*** ***” would be the responsible part for that to be verified At this time we will be unable to assist further and request that Ms*** to have “*** ***” contact our Claims TeamOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint that Mr*** has filed, we would like to respond furtherWe have spoken to the Division Leader over the stores in our customer’s local area; and we determined that due to the opportunity received, we will still request that Mr*** please provide proof of purchase for the 2nd set of axles that he is claiming damaged his vehicleWe can find the set from an initial purchase on 1/14/and a return 3/10/16; however we cannot see or locate an additional salePlease let us know if we can help furtherOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The agreement was that I had AT LEAST one weekFive days does equate to one weekAnd I was also informed I had UP TO two weeksHow is having my vehicle towed after days abiding by this agreement? I understand that I left my vehicle on your premises, but I called and was informed thisHow can a company who is actually supposed to help people with any vehicle problems going to completely sweep under the rug that they can't even abide by an agreement they made with another person about said persons vehicleThis is another situation where you believe if you just keep saying that I didn't follow what I was informed it will just go awayI can assure you, that is not the case hereI'm extremely upset and this has caused even more problems because of itI have had multiple issues due to this MISTAKE your company madeAnd I will see something done about it
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our
customer received while trying to inquire about his rebate payment type; however our agent did correctly advise our customer in regards to the rebate payment type.Details of rebate payment type from our rebate FAQ page below: *** Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts storeGift cards are typically received 5-weeks after registering for your rebate Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Good Afternoon, I purchased this engine under *** *** which is a company in which I worked for at the timeIt was paid in full by me with my credit cardI am the one who has been speaking back and forth with your company since this engine was purchasedI am also the one who was there to pick each engine up

We have spoken with our Claims Team and have been advised the part was inspected and a denial was receivedWe have attached the letter provided to Mr*** concerning the inspection results on the water pumpAt this time it does seem that the reason of failure is due to the cooling system being contaminatedWe will be unable to assist further concerning this matterPlease see below for warranty information advising damage and labor is not covered by our warranty***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has
caused Ms***We need to advise that our warranty does not cover labor reimbursement and we will include a link below to our policyWe would be happy to review and see if we could make any consideration outside of our Warranty Policy, but would require the receipts of purchase/exchanges and invoices/estimates from certified mechanics advising the installs/reinstallsThe invoices need to specifically state that the reinstalls were done due to a defective alternatorAgain this is not a promise to pay as our warranty does not cover laborFeel free to attach info here or to fax to *** or email ***m and please include reference number *** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, I did send an email with the details ,perhaps you did not get itTthough I got no reply from AAP to respond to, other than a conversation with their rude rep *** ***. I added that , in addition to the expert in the complaint, I spoke to several experts who directly contradicted AAP .These experts corroborated the *** manager and said, that AAP employee must have pulled the wiper blade off too hard which stripped the threads on the part attached to the motor so that it could not workIf necessary, I will provide their infothank you** *** *** ***
***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Who is Mr***If you are going to copy and paste message templates at least due some due diligence before hitting submitMentioning exceptional customer service in your response is what you want to provide, yet you called me the wrong nameThe matter seems to be a joke and a copy and past template messages to move forwardNot a very personable response, nor great customer service either.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just need to know where to send the information once I have completed the inspection. I can take it to an advance auto for inspection
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThankyou but in addition to that there is NO information on the price tag of the item in the store that indicates it will be in the form of a gift cardIt should state that on the price tag of the item before purchase
Regards,
*** ***