Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***We spoke with a Manager on duty, ***, at the store # *** *** ** *** *** *** *** *** ** ***The store advised they were not familiar with the issue at this time and we have requested contact with the remaining management to confirmWe request the receipt of purchase and if possible an invoice or estimate of repair advising the cost and damage done to the vehicle with the cause as well. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, The reason I am rejecting this businesses response is because the barely made an effort to fulfill my requestI asked to speak to a district manager and was shoved off to the store managerMy battery was well under it's year warranty, which should have been replaced with no issueThey made me purchase a new battery along with all the shenanigans and unprofessional behavior that occurred at that location visitWhen I returned via the managers request he was less than interested in having this conversationHe was polite in response but very distracted by the environmentThough he asked me for details, as I went into details it seemed as if he was bored and had other things to doHe DIDN'T refund the full price of the battery, but then offered a $gift card as some sort of customer retention, which to me, just covered the difference in how much I paid for the battery vs refunded amount, I drove 40+ minutes across town for this meeting, and 40+ minutes back(wear on my vehicle), and gas and my timeI'm sorry but this isn't acceptableI appreciate that you honoring the warranty that wasn't before but this has gone past disservice to direct insultHow can someone reach out and ask for a customer to return due to the businesses mistake and then act so disinterested when asking the details of what took place with his staffHe didn't care, not in my opinion, he just wanted to be able to call his district manager and say that he had handled the situationEssentially this could have been done over the phone and I wouldn't have had to invest more money and time in to getting what I originally paid forI am severely disappointment that they would treat a customer of years this wayShameful

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and it seems that the Division Leader ***, over our
customer’s local store, has contacted Ms*** and provided a goodwill offer to resolve her opportunityPer ***, We can have a check created and shipped to the store for our customer in the amount of $In order for us to release this check we would need Ms*** to sign a Release of LiabilityAs soon as this document is signed we would be happy to provide these funds to Ms***Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In
regards to the opportunity Mr*** has filed, we would like to resolve his
opportunityWe have received the information he provided, and due to the
inconvenience we would like to provide our customer with a check in the amount
of $which will be sent to the mailing address provided and should arrive
within the next 10-business daysPlease have Mr*** make note of
reference# *** for this check
Thank
you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***We found the purchases and will advise that they were done as cash and refunded as cash as wellWe have reached out to the Field Leadership Team for additional information concerning this issueThe Field Leadership Team will respond once they have checked into this matter furtherWe apologize for the delayOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing
us with the opportunity to address the complaint that Mr*** has filedIt is
important for us to hear from our customers and we will strive to meet your
expectations.
We have reviewed the information provided and would like to
apologize for the
inconvenience this caused our customer. We are sending a $check to the address
provided. It can be expected in the mail
in 10-business days. Mr*** can
make note of reference # *** for that check in the event he needs to call
to inquire about it
In further response to Mr***’s concerns, he is always welcome
to call us at *** *** ***, for assistance with online orders. He can call the same #, opt, *** for the
Customer Care team if he needs assistance with anything not pertaining to an
online order
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
We will need to know the store location so we can speak with the storePlease advise if the purchase took place at a different store as wellOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***We were unable to find the purchase of the Alternator mentionedWe see an exchange that was done without a receipt on 12/28/if that is the correct AlternatorIf Ms*** can provide both the new receipt of purchase, from any retail store, and the receipt for the Alternator purchase from Advance Auto Parts then we can refund via a checkWe will also accept the location of the original purchase if we can find the purchase in our systemsOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My invoice number from Advance is ***. Claim number through Advance as per *** is ***. Claim number through Spartan Engines as per *** is ***
Regards,
*** ***

Thank
you for providing us with the opportunity to address the complaint that Mr***
has filedIt is important for us to hear from our customers and we will strive
to meet your expectations.
We have
reviewed the information provided and would like to apologize for
the
inconvenience our customer receivedWe do see Mr***’s online orders
concerning brake parts from late December 2015.
Mr*** should have no problem returning his online orders to any
Advance Auto Parts store. All he should
need is his order confirmation email and an ID
We also
have spoken to our district leader, ***, regarding our customer’s
opportunityHe will be using the experience as a coaching opportunity within his
stores. Lastly, we would like to thank
Mr*** for his business; we do see he has been a very good customer. If he or a store team member need any
assistance regarding a future online order return, they are welcome to call us
at *** *** ***
Our
promise is to provide superior customer service and offer high quality products
when you need themThank you for allowing us to respond

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for allowing us to further address Dr***’s concerns
We have reviewed the information provided and would like to
apologize for the inconvenience this caused our customer. We had two rebates running for ***
products last month, one of them directly through ***, and one through us. We are happy to provide Dr*** with the $
gift card he should have received for his rebate. For the inconvenience, we will add an
additional $to the card, making it a total of $30. The gift card will be sent to the address on
file and can be used at any of our locationsWe ask that our customer please
allow 7-business days for processing and shipping
We apologize for the inconvenience this may have caused and
appreciate the opportunity to serve our customer

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***. We would be happy to refund Mr*** via check from our Corporate Headquarters location. We will be sending a check which once mailed out we advise 7-business days to arrive to a CustomerWe would like to verify that the *** * *** *** * *** ** *** is a good address to send the check toThe amount of the check will be $and we will not require the battery’s return at this timeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

HIfurther to our conversation I wanted to say we can go ahead and request that gift card from Advance Auto parts since I don`t have the invoice to submitPlease let me know what is next for me to do. thanks again!I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***
We have to advise that while brakes can be exchanged due to manufacturer defects they cannot be exchange due to wear and tearI have included a link to our limited lifetime warranty below which does show wear and tear as not being coveredI also included the excerpt that pertains to this exact issueOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** What is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty partsParts under manufacturer's recall for a related problemParts installed on vehicles used off-road or for racing purposesParts installed on a commercial-use vehicle after days (see below)wear and tearUsed or salvage parts

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***We have spoken with the Store where this incident took place and spoke with the General Manager, ***She advised that she would be unwilling to return the battery as they are non-refundableWe were not able to determine the information concerning the piece of paper with policy on itWe can advise however that our policy about electrical items being non-refundable is hanging in the store and available upon requestWe also have linked our return policy below showing electrical items as being non-refundableOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** Conditions Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundableThird party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking feeShipping costs are non-refundableClearance and “AS IS” merchandise are non-refundable

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you for your immediate response like I said I did not have the receipts on me I had them in my truck at the mechanics shop I stop by today and took a picture of them so I could send this in it was back in May not in July so I apologize for the mistake

Thank you for providing
us with the opportunity to address the complaint that Mr*** has filedIt
is important for us to hear from our customers and we will strive to meet your
expectations.
We have reviewed the information provided and would like to
apologize for the inconvenience
this caused our customer. We were able to honor a discount code in
addition to the sale price of the brake clean on a recent online order that we
were happy to place for him
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI did receive the 25% back to my ***
Regards,
*** ***