Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***At this time we do see both battery purchases and we will refund the secondary battery purchase for the amount of $We do request verification that the below address is the best to mail a check toOnce we process the check upon verification then we advise 7-business days via the mailWe’ll speak further with the General Manager of that location so we can direct all of that Store location’s Team Members Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond *** *** *** *** ** *
*** *** * ** ***

I have reviewed the response made by the business in reference to complaint ID ***. I have gone the *** ** store, returned the incorrect light bulb and received the accurate light bulb, with no help from store personnel. I suggest that Advanced Auto Parts inform there staff to handle things more appropriately in the future. There are a lot of options in buying auto parts, I will choose elsewhere.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr***
The return policy is listed in several locations at this store, it is available upon request, and can be found online at the link belowAt this time the General Manager has denied return of this product and advised he did not state this item would not be suitable for Mr***’s needsWe would be willing as a onetime courtesy to offer Mr*** a Gift card for $Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the
complaint that Mr*** has filedIt is important for us to hear from our
customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to
apologize
for the inconvenience caused to our customer. The fuel tank on this online order was
shipped directly from the factory; and due to the factory not being in house,
delivery times can vary. Due to the
opportunity received, we have credited Mr*** order an additional $for
the inconvenience.
Our promise is to provide superior customer service and offer high
quality products when you need themWe sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know

Thank you for providing us with the opportunity to address the complaint that Mrs. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mrs. ***We have found where we have spoken with Mrand Mrs*** concerning this matter previously and show this was escalated via email to Senior ManagementWe have assisted Mrs*** as she mentioned and paid a goodwill gesture of $which is something not included with the warranty of the partThe alternator in question has a limited lifetime warranty which does not cover labor reimbursement and you can view the link to our warranty policy and a direct excerpt from it showing this informationI show where the last install invoice we were provided by Mrs*** cost $and as a final goodwill gesture we will mail a check for $which is half of that dollar amountWe have started the check creation process and it will be mailed out 1/3/and we advise 7-business days through the mailOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Emailed the information requested to the 2nd level address on August 8th and have not heard back from Advance Auto Parts to date. Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and their district manager already called me last Thursday April 27th and advised me to return the alternator for a credit which I did and I am satisfiedI returned it on Friday EveningI emailed them thanking their manager for his assistanceThe district manager apologized for the first person's treatment to me when I initially visited he *** store
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Ms***. We spoke with General Manager *** at that store location and he advised he would be happy to refund the batteryHe took Ms***’s info down and will share it with the Store so everyone is aware to assistIf any issues are encountered please ask for GM *** or contact us here at *** *** * and use reference # *** Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this
caused Mr***In order to further review this complaint we request the customer provide us with the store location to locate their purchase history and investigate the return denial. Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms
***We appreciate the feedback concerning adding our Return Policy on to our Receipts and we will forward it to the appropriate TeamsThe Return Policy currently is available in store (in multiple locations for customers to view), online, and also upon requestIf Ms*** is having an issue to return an item then we are happy to work with our Field Leadership Team to see if they are willing to assist further, but we have not located in previous call informationIf Ms*** would like assistance with the return complaint then we ask for the name/phone # that was used to call us previously or to purchase the item and which store location the item was bought fromOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Ms***
We have spoken with our District Manager, *** *, and he advised the issue has been resolved The store offered a refund of $and provided a $Advance Auto Parts gift card for the inconvenience which Ms*** has acceptedPlease let us know if there are any other concerns at this timeOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We are waiting for the final update on the investigation on this issuePlease be advised that we should have an update shortly and will respond as soon as possibleOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint has not been resolve the company ask the addresses of the store which should have been in my report the addresse is store #*** ** *** *** ** *** * *** ** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mr. ***We are not happy to hear about the poor customer service Mr*** has experienced several times from our store location # ***We will advise and work closely with our field management team regarding this issueIf Mr*** would like we could have a field manager contact him via phone to speak about these issues in more depthWhen an online order is returned though it is always refunded via the same manner in which the purchase was madeDebit cards are always processed as credit cards when used online and would not be eligible for cash refunds at the store locationsWe do offer cash refunds if a debit card is used and processed as such for in store transactions onlyI have included an excerpt and link from our return policy found onlineAs a goodwill gesture we have issued a $gift card for in store use to Mr*** and would like to thank him for advising us of these issuesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond*** RETURNING ONLINE PURCHASES TO AN ADVANCE AUTO PARTS STORE Online purchases can be returned to any Advance Auto Parts store within days from the date of purchaseBring original packaging and your receipt, Order Confirmation email or Merchandise Return FormAll refunds will be credited back to you via the same payment method used for your original orderShipping and handling charges are not refundable except in case of returns due to our errorYou can find a copy of your receipt in your Order Confirmation email, as well as in the Your Order Status section of Your Account at***If you did not register with Advance Auto Parts and cannot locate your Order Confirmation email, please contact Customer Care at *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I guess just close the case against Advance Auto Parts complaint #*** but it is theAddress: *** *** *** ** ***Phone: *** ***Advance Auto Parts took my truck to a repair shop an the shop shaved the distributor in mygmc sonoma to get it to fit an that shouldn't have to be done to make it workBut so far it hasn't messed up so I guess just close the case
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr
***. We have found the online order and refunded it due to showing a lost package as wellWe would like to know which phone numbers were called both for Advance Auto Parts and ***We did not show any call volume issues on the days described and would like to look into the issueWe’d be happy to issue Mr*** two $off $Speed Perks coupon if he would like us to sign up for our rewards program for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mrs. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused
Mrs. ***We are working with the appropriate departments to provide the most accurate information and will update again as soon as possibleThank you for your patience and understandingOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the store location is on *** *** *** *** *** ** ***
Regards,
*** ***